B&B Hotel Firenze Pitti Palace al Ponte Vecchio

Hotels
•
B&B Hotels
8.6 (1349 reviews)
Borgo San Jacopo 3/R , Florence , IT

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Exceptional location and views (Ponte Vecchio/Palazzo Vecchio)
Friendly, helpful staff and good customer service
Generous, high-quality breakfast with great views and gluten-free options
Clean rooms with daily housekeeping and comfortable beds
Late check-out and luggage storage accommodated
Pleasant lounge and small reception amenities (water, snacks, free ice)
Cons:
No on-site parking; nearby garages are expensive
Occasional sewage/odour issues reported in some rooms
Inconsistent room quality — some rooms rundown or cheaply finished
Missing toiletries / poor pillows reported by some guests
Breakfast repetition and occasional missing items (e.g., bacon)

Categories

Cleanliness
7
Mixed signals: many guests report very clean rooms, daily linen/towel change, and impeccable common areas, but a few reviews describe sewer odor and rundown/poorly maintained rooms with missing toiletries.
Service
9.2
Consistently praised: helpful, friendly reception and breakfast staff, accommodating requests (luggage storage after check-out, quick room changes) and overall attentive service.
Location
9.6
Outstanding: repeatedly described as 'perfect' and 'superb' — immediate proximity to Ponte Vecchio and central Florence, with spectacular views from the breakfast terrace.
Room Quality
7.4
Mixed: many guests note comfortable beds, good air conditioning and a modern interior, but others report small rooms, cheaply finished updates, cracked furniture and uncomfortable pillows in some units.
Amenities
7.7
Basic but useful: free ice, small snack/water area and a pleasant lounge are positives; however, no on-site parking and costly nearby garages are recurring negatives.
Value for Money
9
Generally seen as very good value — several guests call the price unbeatable for the location and views, contributing to strong perceived value.
Food and Beverage
9
Breakfast widely praised for quality, variety (including gluten-free options) and the breathtaking breakfast-room views; minor criticisms include repetition of items and occasional missing items like bacon.
Overall Experience
9.9
Overall very positive for most guests thanks to prime location, excellent staff and memorable breakfast views; isolated but severe negative experiences around room condition lower consistency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 21:37

Property Description

Historic Charm and Stunning Views
Hotel Pitti Palace, located in the iconic 13th-century Rossi Tower beside Ponte Vecchio, offers a unique blend of history and modern comfort. Enjoy breathtaking city views from the panoramic roof terrace.

Prime Location for Exploring
Situated just a short stroll from the renowned Uffizi Gallery and Florence Cathedral, our hotel is the perfect base for exploring the cultural gems of the city. With Santa Maria Novella Railway Station also nearby, convenience is at your doorstep.

Culinary Delights and Rooftop Dining
Indulge in local cuisine at the Alla Torre De’ Rossi restaurant, located on the top floor with a panoramic terrace. Immerse yourself in the flavors of Florence while taking in the picturesque surroundings.

Experience the magic of Florence at Hotel Pitti Palace - book your stay now for an unforgettable Italian getaway.

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Location

Guest Reviews

8.6
Based on 1349 reviews
Cleanliness: 7
Service: 9.2
Location: 9.6
Room Quality: 7.4
Amenities: 7.7
Value for Money: 9
Food and Beverage: 9
Overall Experience: 9.9
M
margherita lovisetto • family_with_children • it
9
Bella struttura a Ponte vecchio
Pros:

Posizione vista panoramica nella sala della colazione che é varia ed abbondante. Grande letto comodo, doccia grande stanza spaziosa.
Ponte Vecchio é proprio di fronte, ci sono molti posti dove mangiare.
15 minuti a piedi dalla stazione.
Tutti i luoghi da visitare sono raggiungibili a piedi
Lo staff molto professionale e gentile

2026-11-07 • via Nuitee
B
Brooke • couple • au
7
2026-11-03 • via Nuitee
A
Althea Solis • family_with_children • us
8
Pros:

Location is amazing! The panoramic view with breakfast is a nice touch. We had a great view from our room overlooking a lively street.

Cons:

Other than the location, the rest of the experience is just okay. Rooms are uninspired, definitely feels like a chain. For a double room we got two small beds instead of a queen. The shower is unbelievably small and uncomfortable to use.

2026-11-02 • via Nuitee
M
Marcela • solo_traveller • cl
8
Great location, happy stay!
Pros:

The location is fantastic, and the check-in process is super fast and efficient. Felt very safe and comfortable as a solo traveller. The room is simple but very clean, with basic amenities. Breakfast has a good selection, and you also get a complimentary welcome drink. The bed linen is very soft; that's the feature I enjoyed most about the room. The staff is very welcoming and helpful; they booked a taxi for me at checkout, and it arrived within a minute.

Cons:

I think there's room to improve a few things. For breakfast, include more fresh fruit. For the room, softer pillows and more amenities, including shower caps and slippers, could be a nice addition!

2026-11-01 • via Nuitee
S
Susan • couple • us
5
Definitely would not go back and would caution anyone before staying there. It felt like a very low budget hotel.
Pros:

The only thing I liked about the property was the location.

Cons:

The hotel itself was very dingy and rundown. It was dirty as well. The electrical sockets were loose. There was something in the shower up the ceiling that was taped to cover it. The shower was dirty. The wall walls were dirty. The room was very small. Nothing much to speak of. Even the electrical outlets were poor.

2026-10-29 • via Nuitee
M
Moacir • family_with_children • br
9
2026-10-28 • via Nuitee
J
Judith • couple • de
8
Super Lage, komfortables Zimmer, Frühstücksterrasse mit toller Ausblick
Pros:

Die Lage direkt an der Ponte Vecchio ist super und unser Zimmer war ruhig, komfortabel mit modernem Bad und gutem Bett. Frühstücksbuffet war vielfältig und gut. Der Ausblick auf Dom und Palazzo Vecchio toll. Parkgarage 3 Minuten zu Fuß vom Hotel ist optimal.

2026-10-27 • via Nuitee
C
Corentin • couple • fr
8
2026-10-25 • via Nuitee
T
Thu Jennifer • couple • nl
5
Pros:

Die Lage ist gut.

Cons:

Das Zimmer liess sich nicht abschliessen, ein einfacher Druck an der Tür reichte aus, um das Zimmer zu öffnen. Das Hotelpersonal hielt uns erst für unfähig und glaubte uns erst, als wir es ihnen das Problem persönlich demonstrierten.

2026-10-23 • via Nuitee
S
Stephen_Perkins • family_with_children • fr
9
Super central
Pros:

Very comfortable, large room with view.

Cons:

Noisy street from 6am.

2026-10-19 • via Nuitee
C
Costanza • couple • it
7
Pros:

Posizione top

Cons:

Colazione ottima

2026-10-19 • via Nuitee
K
Katja • family_with_children • it
10
Weekend mamma figlia
Pros:

Posizione strategica, direttamente su Ponte Vecchio, vicinissima a tutti i punti di interesse.
Personale all' accoglienza molto cordiale e disponibilie
Al nostro arrivo subito una sorpresa con l' upgrade della stanza che da doppia è diventata junior suite..stanza molto spaziosa e accogliente.. finemente arredata.
Nonostante la centralità della struttura, non abbiamo avuto rumori esterni che abbiamo potuto infastidire il nostro sonno.... abbiamo riposato alla grande complice un Topper e dei cuscini super comodi.
Colazione al 6° piano con panorama su palazzo Vecchio e cupola del Brunelleschi...
Colazione internazionale....molto varia e deliziosa.
Assolutamente consigliato

Cons:

Mancavano i cucchiaini....ma avrei potuto chiederli....piccolissimo neo...che mi vergogno a scrivere...

2026-10-16 • via Nuitee
F
Fabio Lorenzo • couple • it
8
2026-10-16 • via Nuitee
J
Johan • extended_group • fi
9
2026-10-15 • via Nuitee
D
DElia • extended_group • us
10
2026-10-14 • via Nuitee
A
Alessandro • couple • ch
8
2026-10-13 • via Nuitee
W
Wharton • couple • gb
8
2026-10-11 • via Nuitee
F
Fernanda Alves Da Silva • couple • br
8
Pros:

O hotel é excelente e a localização impecável. Café da manhã muito bom e com muitas variedades!

Cons:

O único problema que tivemos foi que o exaustor do nosso banheiro não estava funcionando, de modo que o banheiro ficava com um cheiro ruim o tempo todo, informamos à recepção, eles mandaram um técnico, mas o problema continuou, o exaustor não voltou a funcionar. O que foi um grande inconveniente porque o cheiro era muito desagradável.

2026-10-09 • via Nuitee
R
Rachel • solo_traveller • nz
10
A really good place to stay close in the city
Pros:

Really great location and very nice. Great room and facilities,kites and really friendly staff, we were grateful they take baggage before you check in. Thank you for a great stay!

2026-10-08 • via Nuitee
Z
Ziegler • couple • us
7
Pros:

This is a great hotel in a great location. The staff was helpful, the elevator worked, the rooms were clean and comfy BUT...the hotel smelled of sewer quite often.

Cons:

Sewage smell

2026-10-08 • via Nuitee