Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Packed lunches
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Cons:
Insonorisation issues
Sewer smell
Value for money concerns

Categories

Cleanliness
8.4
There were some complaints about a sewer smell in the bathroom and overall cleanliness.
Service
9
Most reviews mention friendly staff, but there were concerns about professionalism.
Location
9.4
Several reviews highlight the central location and convenience for sightseeing.
Room Quality
7.9
One review mentioned problems with comfort and amenities in the room.
Amenities
8.9
Amenities are mentioned positively, but some improvements are suggested.
Value for Money
7.9
Several comments regarding the pricing being unreasonable for the quality received.
Food and Beverage
8.4
Breakfast was described as average; not many complaints.
Overall Experience
8.9
Overall experience was generally positive, with notable concerns about a few specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:59

Property Description

Leisure Facilities and Garden Terrace Hotel Acacia offers a perfect blend of leisure facilities, including a garden terrace, ideal for relaxation after a day of exploring the charming Market Square and the iconic Belfry of Bruges.

Cozy Public Areas and Amenities Unwind in the inviting bar with an open fireplace or the cozy lounge with a piano. Enjoy the convenience of a public computer with free internet access, flat-screen TV, minibar, and free tea/coffee making facilities in every room.

Convenient Location and Local Discounts With a prime location just a short walk from Groeninge Museum and other attractions, Hotel Acacia provides guests with a free city map and a discount card for reduced entry prices to local sights. Book now for an unforgettable stay in Bruges!

Important information:

Reservations for private parking are only possible for at least 2 nights and are subject to availability. Guests can request a parking place in advance during booking or by contacting the hotel using the contact details found on the booking confirmation.

Every room comes with complimentary tea- and coffee facilities.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 25 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 22 per day.

Location

Guest Reviews

8.6
Based on 4171 reviews
Cleanliness: 8.4
Service: 9
Location: 9.4
Room Quality: 7.9
Amenities: 8.9
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 8.9
5
569sz Family
2
Deceptive Practices and Unethical Service
Pros:

We’re seasoned travelers and rarely write reviews, but this experience needs to be called out. The staff were unprofessional and used deceptive tactics to upsell services we had not booked. We had reserved a room without breakfast, yet were told, “you have a room with breakfast, correct?” and pushed to confirm it for both days. When I checked and declined, they still attempted to proceed and then charged us a transaction fee.

They initially fumbled over their English in a way that created confusion, but in a later conversation it was clear they had full command of the language, which made the interaction feel even more intentional.

After 36 hours of travel, we were exhausted and just trying to get our family of four into the room to rest. Instead, we were met with tactics that felt calculated and dishonest. Within minutes of arriving in Bruges, we felt taken advantage of. Easily one of the most unethical service experiences we’ve had at a hotel anywhere in the world.

2026-04-17 via Tripadvisor
L
laurent solo_traveller fr
8
Pros:

L'emplacement, l'accueil, le service

Cons:

L'insonorisation des chambres.

2026-04-17 via Nuitee
K
Keith couple ca
9
2026-04-17 via Nuitee
G
Gary extended_group gb
5
ok
Pros:

Breakfast was good

Cons:

Would be have been nice to have a better welcome on arrival

2026-04-17 via Nuitee
S
Stephen family_with_children us
1
Deceptive Practices and Unethical Service
Pros:

The city itself is incredible, from long walks to intimate harp concerts to climbing the Belfry for stunning views. The restaurant scene is outstanding, and be sure to seek out the hidden gem De Garre and order a Tripel. For chocolate, don’t miss Chocolates & Happiness.

Cons:

We’re seasoned travelers and rarely write reviews, but this experience needs to be called out. The staff were unprofessional and used deceptive tactics to upsell services we had not booked. We had reserved a room without breakfast, yet were told, “you have a room with breakfast, correct?” and pushed to confirm it for both days. When I checked and declined, they still attempted to proceed and then charged us a transaction fee.

They initially fumbled over their English in a way that created confusion, but in a later conversation, it was clear they had full command of the language, which made the interaction feel even more intentional.

After 36 hours of travel, we were exhausted and just trying to get our family of four into our rooms to rest. Instead, we were met with tactics that felt calculated and dishonest. Within minutes of arriving in Bruges, we felt taken advantage of. Easily one of the most unethical service experiences we’ve had at a hotel anywhere in the world.

2026-04-17 via Nuitee
K
kerri solo_traveller us
10
Pros:

It was right in the middle and and it was close to the market square there was a supermarket so we could easily walk down and get something to drink anything else we needed there was the old chocolate house oh my gosh go upstairs or get one to go they bring you hot milk you get to put in your own amount of chocolate I chose the 46 milk choc Vietnam it was amazing and then you get a chocolate cup that you can throw in as well

I ordered a fresh croissant with chocolate sauce oh my God it was to die for nothing have I ever had like that in my life

Sweet loueff had an amazing fresh waffle with strawberries and fresh whipped cream and their pancakes were to die for

The stabbathus hotel we're outstanding they have a little mini bar area they have breakfast in the morning they have a courtyard our room had a little terrace it had two chairs in it love the showers the beds were amazing highly recommend this hotel to everybody whether you have kids or by yourself

2026-04-17 via Nuitee
I
Ian solo_traveller gb
5
Great location for experiencing Bruges centre.
Pros:

We like Bruges in general and have always stayed at the Acacia Hotel. The location is perfect for our needs and for accessing all the shops, squares and restaurants. Lift access once inside the building is ideal for wheelchair users and the superior family room with a door separating both bed areas is useful.

There was an issue with reserved parking but the team resolved the matter straight away and provided alternative secure parking adjacent to the hotel.

The reception team and restaurant staff were very good.

The breakfast was as good as always.

Cons:

Wheelchair access to the building is not straightforward as the front entrance is steps only. A slight detour via the secure car park (code needed) gives level access and the rear door (exit only) allows level ground in the direction of Grand Place.

There was an odour emanating from the bathroom which was masked by an air freshener. I had to convince my wife that it was none of my doing and, with the doors closed, the odour did not infiltrate the bedroom area. I informed reception when checking out as it did not impact us significantly enough during our stay to raise the matter earlier. Another guest might be less tolerant.

2026-04-17 via Nuitee
M
Manuela couple de
9
Pros:

Die Lage des Hotels mitten im Centrum, Geschäfte, Restaurant 5 Minuten zu Fuss.Parkplatz abgeschlossen am Hotel.Der Parkplatz muss vorher gebucht werden.
Frühstück gute Auswahl

Cons:

Hatten ein Superior Zimmer unter dem Dach, von der Strasse her laut.

2026-04-16 via Nuitee
L
Louise solo_traveller gb
9
Good value for a fantastic location.
Pros:

Location. Just fantastic to step out the hotel front door, and be in the main square in a few moments. Also, a small supermarket nearby too.

Cons:

Parking spaces are limited.

2026-04-16 via Nuitee
K
Kripa solo_traveller us
9
2026-04-16 via Nuitee
S
Staffan solo_traveller se
9
Pros:

Många soffor, aah! Stort utrymme.

2026-04-16 via Nuitee
N
Neil couple gb
8
A very good relaxing base for touring around Bruges
Pros:

Very clean and central

Cons:

It was a bit expensive for the facilities- but excellent location and cleanliness

2026-04-16 via Nuitee
C
Carlos Fernando solo_traveller mx
10
Un gran servicio
Pros:

Personal súper amable y atento, hotel muy elegante con habitaciones grandes, con una ubicación perfecta

2026-04-16 via Nuitee
B
Barry couple gb
4
Will not stay again
Pros:

Location was good secure parking

Cons:

Room was not clean holes in floor wall paper peeling off damaged skirting board damp patches paint chipped on ceiling WC was so small and the room smelt of drains we were also held up leaving by delivery van in the morning took his time to move was not worried that we had a boat to catch

2026-04-16 via Nuitee
J
Jose extended_group es
10
Pros:

Todo en general

2026-04-16 via Nuitee
E
Erin extended_group gb
8
2026-04-16 via Nuitee
M
Maria Joao couple pt
10
2026-04-15 via Nuitee
U
urlaubsvogel solo_traveller de
9
2026-04-14 via Nuitee
S
Samuel David couple gb
10
Great location near the square, very nice hotel
Pros:

Great location, parking and helpful staff. Nice room

Cons:

All good

2026-04-14 via Nuitee
W
Wouter solo_traveller nl
8
2026-04-14 via Nuitee