The Grand Burstin Hotel

Hotels
•
Britannia Hotels
6.6 (14903 reviews)
The Harbour , Folkestone , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Mixed service quality
Cold rooms

Categories

Cleanliness
6.1
Room cleanliness was mentioned, with some issues like torn sheets and cold rooms.
Service
7.1
Some positive notes about staff friendliness, but also reports of rudeness experienced.
Location
8.6
Repeated praise for great location in reviews including perfect placement for visitors.
Room Quality
6.1
Several complaints about room issues such as cold temperatures and outdated facilities.
Amenities
6.6
Mixed reviews on amenities; some good points, but issues with paid amenities noted.
Value for Money
6.6
Decent value perceived, but some concerns about the amenities not being included.
Food and Beverage
5.1
Multiple complaints about food options and service in dining.
Overall Experience
6.6
General enjoyment noted, but multiple complaints led to a less favorable overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:22

Property Description

Sea Views and Convenient Location
The Grand Burstin Hotel offers stunning sea views and is conveniently located just minutes away from Folkestone Harbour.

Diverse Dining Options
Guests can enjoy a variety of dining experiences at the hotel's three restaurants, ranging from formal dining with daily specials to casual snacks and beverages.

Leisure Facilities and Entertainment
With an indoor pool, sauna, modern gym, and an impressive ballroom hosting live cabarets, Spindles Health and Leisure Club provides ample opportunities for relaxation and entertainment.

Experience the charm of Folkestone with a stay at The Grand Burstin Hotel. Book now to enjoy sea views, diverse dining, and leisure facilities.

Important information:

The swimming pool costs 4 GBP per adult per use, 2 GBP per child per use or 10 GBP per adult per stay, 5 GBP per child per stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LGW

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 5 per day.

Location

Guest Reviews

6.6
Based on 14903 reviews
Cleanliness: 6.1
Service: 7.1
Location: 8.6
Room Quality: 6.1
Amenities: 6.6
Value for Money: 6.6
Food and Beverage: 5.1
Overall Experience: 6.6
K
Kieran • couple • gb
3
2026-02-14 • via Nuitee
A
Annemarie • solo_traveller • nz
7
2026-02-14 • via Nuitee
M
mounir • solo_traveller • gb
6
good
Pros:

good

Cons:

the hot meal only

2026-02-14 • via Nuitee
B
Bethany • couple • gb
10
2026-02-14 • via Nuitee
N
Natasha • couple • gb
6
Pros:

It was good value for money.

Cons:

The room hadnt been properly cleaned. It was difficult to contact reception. Otherwise was ok.

2026-02-14 • via Nuitee
B
Ben • family_with_children • gb
2
Won't be going back
Pros:

Location

Cons:

Old, tired and needs a serious refurb!

2026-02-14 • via Nuitee
D
Doreen • extended_group • gb
6
Pros:

Very clean andstaff very friendly

Cons:

Beds could be better

2026-02-14 • via Nuitee
C
Claudiu • couple • gb
8
2026-02-14 • via Nuitee
S
scragg • solo_traveller • gb
7
well rested
Pros:

good quality

Cons:

bit dated

2026-02-14 • via Nuitee
E
Eileen • couple • gb
8
2026-02-14 • via Nuitee
M
Medhurst • solo_traveller • gb
8
2026-02-13 • via Nuitee
C
Chris • family_with_children • gb
9
Pros:

Great staff, easy check in ,all good

2026-02-12 • via Nuitee
G
Gemma • couple • gb
7
Pros:

Location

Cons:

Tiny twin beds

2026-02-12 • via Nuitee
H
Hughes • solo_traveller • gb
8
2026-02-12 • via Nuitee
M
michael • solo_traveller • gb
8
2026-02-12 • via Nuitee
C
Cecilia • extended_group • gb
8
2026-02-11 • via Nuitee
T
Tracy • couple • gb
9
2026-02-11 • via Nuitee
S
Samuel • family_with_children • gb
8
2026-02-11 • via Nuitee
E
East end girl • family_with_children • gb
7
Pros:

Views and staff

Cons:

No restaurant open except bar food so we ate out and cleaning needs to be addressed a bit better, and a lick of paint wouldn't go a miss, as our premier room looked really sad only for the great view did we stay.

2026-02-11 • via Nuitee
N
Natalia • couple • gb
9
Pros:

Location

2026-02-10 • via Nuitee