The Grand Burstin Hotel

Hotels
•
Britannia Hotels
6.6 (15905 reviews)
The Harbour , Folkestone , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Mixed service quality
Cold rooms

Categories

Cleanliness
6.1
Room cleanliness was mentioned, with some issues like torn sheets and cold rooms.
Service
7.1
Some positive notes about staff friendliness, but also reports of rudeness experienced.
Location
8.6
Repeated praise for great location in reviews including perfect placement for visitors.
Room Quality
6.1
Several complaints about room issues such as cold temperatures and outdated facilities.
Amenities
6.6
Mixed reviews on amenities; some good points, but issues with paid amenities noted.
Value for Money
6.6
Decent value perceived, but some concerns about the amenities not being included.
Food and Beverage
5.1
Multiple complaints about food options and service in dining.
Overall Experience
6.6
General enjoyment noted, but multiple complaints led to a less favorable overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:22

Property Description

Sea Views and Convenient Location
The Grand Burstin Hotel offers stunning sea views and is conveniently located just minutes away from Folkestone Harbour.

Diverse Dining Options
Guests can enjoy a variety of dining experiences at the hotel's three restaurants, ranging from formal dining with daily specials to casual snacks and beverages.

Leisure Facilities and Entertainment
With an indoor pool, sauna, modern gym, and an impressive ballroom hosting live cabarets, Spindles Health and Leisure Club provides ample opportunities for relaxation and entertainment.

Experience the charm of Folkestone with a stay at The Grand Burstin Hotel. Book now to enjoy sea views, diverse dining, and leisure facilities.

Important information:

The swimming pool costs 4 GBP per adult per use, 2 GBP per child per use or 10 GBP per adult per stay, 5 GBP per child per stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LGW

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 5 per day.

Location

Guest Reviews

6.6
Based on 15905 reviews
Cleanliness: 6.1
Service: 7.1
Location: 8.6
Room Quality: 6.1
Amenities: 6.6
Value for Money: 6.6
Food and Beverage: 5.1
Overall Experience: 6.6
G
gill • extended_group • gb
6
Would definitely return
Pros:

Location is brilliant.
Staff very accommodating

Cons:

Breakfast buffet is left too low before refilling .

2026-06-20 • via Nuitee
D
Diane • extended_group • gb
6
2026-06-20 • via Nuitee
T
Tamsin • solo_traveller • gb
1
You call this hotel grand, it’s not ⭐️
Pros:

Not much - i liked the part where i left

Cons:

I have a list: (and photos)

bird poop on window
shower had limescale build up
could not shower water to hot couldn’t regulate
toilet was filthy - the bowl was brown it flushed clear.
Bed rock hard.
Bugs in lighting

2026-06-20 • via Nuitee
R
Rasa • couple • gb
10
2026-06-20 • via Nuitee
V
Vladimirs • solo_traveller • gb
10
2026-06-20 • via Nuitee
P
Parker • solo_traveller • gb
10
Pros:

Quick check in friendly staff nothing was to much trouble excellent breakfast

Cons:

There was nothing not to dislike every thing was perfect

2026-06-20 • via Nuitee
M
mcaulay • solo_traveller • gb
9
Very enjoyable stay, staff were all very good and helpful
Pros:

The property is old and full of character, the location is superb

Cons:

N/A

2026-06-20 • via Nuitee
J
Jonjo • family_with_children • gb
10
Brilliant
Pros:

Breakfast was super

Cons:

It was all good

2026-06-20 • via Nuitee
T
Tracy • family_with_children • gb
8
Pros:

Didn't have breakfast

2026-06-20 • via Nuitee
P
Paolo Angelo • solo_traveller • it
9
Pros:

La posizione e il parcheggio

Cons:

Tutto appena sufficiente

2026-06-20 • via Nuitee
F
Farren • solo_traveller • gb
10
2026-06-20 • via Nuitee
T
Trevor • solo_traveller • gb
4
Pros:

The location

Cons:

The room was decorated in the 1970s.
No one answered the reception phone.
No hair dryer.
Noisy neighbours

2026-06-20 • via Nuitee
M
Melanie • solo_traveller • gb
7
Cons:

The carpark chaos was stressful. Had to park at public harbour carpark foe another £20 on top of hotel cost.
Why not set up a carpsrk booking system, even if you charge e.g. £5 per night?

2026-06-20 • via Nuitee
M
Michael • couple • gb
4
Okay close to channel tunnel.
Pros:

Harbour location

Cons:

Dated

2026-06-20 • via Nuitee
H
Helena • solo_traveller • gb
4
Passable for a night
Pros:

I somewhat like the price when we booked but I realise now that we could have chosen something different and been just as happy

Cons:

This is an old relic of an older time. Like any hotel that sits on a seafront it has been weathered and that shows up in the wear and tear to both decor and staff.

The car park is an additional £5 and we were very lucky to get a space, it can be a little tricky if you're in the underground part which we were.

An extensive program of entertainment is available and printed on the back of the sheet we received when we arrived and signed in. The reception was surly and functional. This is a hotel that has seen better days and has systems in place to ensure that people get to the right places but not necessarily with a smile!

The room we had was hot but we thankfully found a fan, which was a little noisy, but did allow us to sleep.

We were allocated a sea view, but the condensation inside the windows meant we actually could not see it. The moment we would have been better off elsewhere that wasn't directly above the ball where we could hear terrible karaoke and then a DJ set until 12. That combined with the smell of smoke that kept coming in through the window, it meant that we ended up having to close the window making the room really hot again.

This is a good enough for a night but if you are heading to the Shuttle as we were, factor in time to get to the top of the town, or book somewhere a little closer.

2026-06-20 • via Nuitee
M
Maxine • couple • gb
6
Adequate for the purpose.
Pros:

The location was good and on site parking a bonus.

Cons:

It’s quite dated in places. The bed in our room was old and uncomfortable. The bathroom could do with updating.
The staff didn’t seem to understand the importance of the World Cup and England’s first match!

2026-06-19 • via Nuitee
E
Edmund • solo_traveller • gb
10
Grand Burstin
Pros:

Lovely friendly atmosphere
Very helpful staff
Everything clean and tidy
Perfect location

Cons:

Not enough parking on site
Pool/darts area a little cramped

2026-06-19 • via Nuitee
M
MANUEL • solo_traveller • gb
8
Basic but comfortable, budget-friendly place.
Pros:

Great value for money. Room is austere but to be honest I didn't need nor expect more. Room size was good, bed was comfortable and bathroom was functional.

Cons:

I didn't encountered any major issues in my two-night stay. If I had to mention one, the breakfast has very limited options and might not be worth the money.

2026-06-19 • via Nuitee
R
Roberta • family_with_children • gb
10
2026-06-19 • via Nuitee
M
Michael • solo_traveller • gb
1
Worst place I have ever stayed. A tent would have been better.
Pros:

The way out when I left

Cons:

The car park, the location, the cleanliness, the electrics, the noise, the dirt, the beds, the bathroom… basically everything.

2026-06-19 • via Nuitee