The Grand Burstin Hotel

Hotels
•
Britannia Hotels
6.6 (14903 reviews)
The Harbour , Folkestone , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Mixed service quality
Cold rooms

Categories

Cleanliness
6.1
Room cleanliness was mentioned, with some issues like torn sheets and cold rooms.
Service
7.1
Some positive notes about staff friendliness, but also reports of rudeness experienced.
Location
8.6
Repeated praise for great location in reviews including perfect placement for visitors.
Room Quality
6.1
Several complaints about room issues such as cold temperatures and outdated facilities.
Amenities
6.6
Mixed reviews on amenities; some good points, but issues with paid amenities noted.
Value for Money
6.6
Decent value perceived, but some concerns about the amenities not being included.
Food and Beverage
5.1
Multiple complaints about food options and service in dining.
Overall Experience
6.6
General enjoyment noted, but multiple complaints led to a less favorable overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:22

Property Description

Sea Views and Convenient Location
The Grand Burstin Hotel offers stunning sea views and is conveniently located just minutes away from Folkestone Harbour.

Diverse Dining Options
Guests can enjoy a variety of dining experiences at the hotel's three restaurants, ranging from formal dining with daily specials to casual snacks and beverages.

Leisure Facilities and Entertainment
With an indoor pool, sauna, modern gym, and an impressive ballroom hosting live cabarets, Spindles Health and Leisure Club provides ample opportunities for relaxation and entertainment.

Experience the charm of Folkestone with a stay at The Grand Burstin Hotel. Book now to enjoy sea views, diverse dining, and leisure facilities.

Important information:

The swimming pool costs 4 GBP per adult per use, 2 GBP per child per use or 10 GBP per adult per stay, 5 GBP per child per stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LGW

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 5 per day.

Location

Guest Reviews

6.6
Based on 14903 reviews
Cleanliness: 6.1
Service: 7.1
Location: 8.6
Room Quality: 6.1
Amenities: 6.6
Value for Money: 6.6
Food and Beverage: 5.1
Overall Experience: 6.6
D
Dhiren • extended_group • gb
7
Pros:

Location isn't too bad though we went for a walk and the surrounding area's don't feel safe.

Cons:

Felt like the rooms need a facelift. Corridors smell and room didn't feel clean.
Not enough towels, had 3 single beds when we booked for 2 adults and a child.

2026-04-11 • via Nuitee
F
Fiona • family_with_children • gb
9
Wonderful. We will be back.
Pros:

Location was perfect. Check in and out was easy. The sea view from the room was a lovely surprise. The room was spotless and the shower was great- hot water constant and plenty of power.
There are so many activities to do within the hotel that you don't need to leave the hotel! It's like a Haven holiday in a hotel!

Cons:

We had a triple room but only had 2 cups, 2 sets of towels and 2 servings of tea and coffee. It was fine though, we just asked for more from reception.
Children were jumping in and out of the pool despite signs saying no jumping. It was not picked up on despite staff being in and out of pool side.

2026-04-11 • via Nuitee
K
King • solo_traveller • gb
8
2026-04-11 • via Nuitee
N
Natalja • solo_traveller • gb
10
One of the best hotels in town
Pros:

Very central with great views from the rooms

2026-04-11 • via Nuitee
L
Lukas • couple • gb
1
Pros:

Bardzo miły personel
Bardzo dobre jedzenie

Cons:

Brak miejsc parkingowych, za które notabene (jeśli w ogóle znajdziesz) trzeba dodatkowo zapłacić.
Ogólny stan hotelu nieciekawy, stare rozpadające się meble, okropnie niewygodne łóżka, łazienki wymagające utrzymania czystości, a przede wszystkim renowacji.
Brak odpowiedzi na maile w związku z zostawioną w hotelu rzeczą. Można zapomnieć o jej odzyskaniu.

2026-04-11 • via Nuitee
• solo_traveller • gb
8
2026-04-11 • via Nuitee
P
Phil • solo_traveller • gb
10
A quick visit but a happy one! Thank you
Pros:

Great location and friendly staff.

Cons:

Nothing.

2026-04-11 • via Nuitee
R
Rana • family_with_children • gb
10
Best place to stay
Pros:

Really great hotel

Cons:

Staff was gentle and professional

2026-04-11 • via Nuitee
N
neil • couple • gb
7
Unbelievable. Nothing was top quality but we had all we needed and everything was exceptional value for money.
Pros:

Location, entertainment and very good value for money

2026-04-10 • via Nuitee
E
Elisa • couple • gb
5
Clean and essential, all right for one night, bring noise cancelling headphones
Pros:

Clean, spacious, iron board and iron in the bedroom without having to ask. Partial sea view from one of the cheapest room. One lady at the reception has been very supportive and kind and was appreciated.

Cons:

I could hear every noise, like a man snoring all night from another room, people talking over the phone late at night and a terrible noise in the middle of the night coming from the bathroom which lasted at least 5 minutes.

2026-04-10 • via Nuitee
I
Imtiaz • solo_traveller • gb
8
Pros:

Very good location

2026-04-10 • via Nuitee
T
Tony • family_with_children • gb
10
2026-04-10 • via Nuitee
K
Karan • family_with_children • nl
5
2026-04-10 • via Nuitee
F
Fischer • solo_traveller • gb
6
Pros:

Really appreciative of the room upgrade and the staff were friendly. Also really great location.

Cons:

This whole hotel needs a renovation, really rundown and unfresh.

2026-04-10 • via Nuitee
N
Nanette • couple • gb
6
The hotel needs to upgrade.
Pros:

Location

Cons:

The room smells bad. Like the carpet was never clean. I understand it’s old,but they could have them clean well. The ceiling have holes. Scary as there might be more insects will come.we observed aome moth glying around.

2026-04-10 • via Nuitee
A
Amanda • couple • gb
9
Pros:

The location the staff bar area etc good value for the money

Cons:

It's a bit tired but it was clean and comfy.

2026-04-10 • via Nuitee
S
Susan • couple • gb
5
Clean but very small.
Pros:

Not a lot

Cons:

Very coach based holidays, seemed like back in the 70,s holiday hotel. Ok if you like binge and rock and roll nights

2026-04-10 • via Nuitee
D
David • solo_traveller • gb
8
2026-04-10 • via Nuitee
T
Tamara • solo_traveller • gb
7
Pros:

The hotel was near the shops and within walking distance to the Harbour. The pool was good and the food was good value for money

Cons:

The water in the pool was a bit cold and there was not much entertainment available during our stay.

2026-04-10 • via Nuitee
C
Christine • family_with_children • gb
9
We really enjoyed our trip to Folkestone The hotel is in a great position
Pros:

Excellent Room with warm comfy beds & sea views
Good Bar with Pool Table & very friendly Staff
We loved the swimming pool & Sauna, Child Friendly & Excellent value for money
The Hotel is in a brilliant position close to all the best bits of Folkestone

2026-04-10 • via Nuitee