Comfort Suites Independence - Kansas City

Hotels
•
Comfort Suites
8.8 (456 reviews)
19751 East Valley View Parkway , Independence , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent breakfast options
Cons:
Cleanliness issues
Cold pool and closed amenities
Inconsistent service quality

Categories

Cleanliness
7.63
Several negative comments about room cleanliness including mold, dirty floors, and unclean bathrooms.
Service
9.6
Generally positive comments about staff being helpful and friendly, despite some instances of poor service.
Location
9.64
Multiple reviews mention good location, proximity to restaurants, and convenience.
Room Quality
8.59
Room quality received mixed reviews with comments on comfort but also issues like crickets and maintenance problems.
Amenities
8.12
Mixed feedback on amenities, with some issues noted like the hot tub being closed and the pool being cold.
Value for Money
8.58
Some reviews indicated perceived overpricing for the quality received but overall decent for the area.
Food and Beverage
9.13
Breakfast options were generally well-received, indicating good value.
Overall Experience
9.1
A mix of satisfaction and disappointment; however, a willingness to return indicates reasonable overall experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:48

Property Description

Convenient Location and Nearby Attractions
The Comfort Suites hotel is strategically located near major sports complexes, shopping centers, amusement parks, hospitals, and various entertainment venues in Independence, MO. Guests can easily explore popular attractions like the Truman Sports Complex, Worlds of Fun, and historical sites such as the National Frontier Trails Museum.

Amenities for a Comfortable Stay
Guests at Comfort Suites can enjoy complimentary high-speed internet, free breakfast with a variety of hot and cold items, an exercise room, indoor pool, and hot tub. The hotel also offers guest laundry facilities, a business center, and a meeting/activity room for events.

Spacious Rooms with Modern Features
Each room at the hotel provides a comfortable stay with a separate sitting area, flat-panel TV, refrigerator, microwave, and other convenient amenities. Whether for business or leisure, Comfort Suites ensures a relaxing and enjoyable experience for all guests.

Book your stay at Comfort Suites now for a memorable and convenient visit to Independence, MO!

Important information:

Please note all guests must be 21 or older to check into this hotel.

Our Pool and Hot Tub are currently closed for renovations until further notice. We apologize for any inconvenience this may cause and thank you for your patience and understanding during this time as we work to improve the amenities you love.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCI

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 456 reviews
Cleanliness: 7.63
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 9.13
Overall Experience: 9.1
V
Virginia • couple • us
10
Very nice property
Pros:

Great location. Good parking. Professional and accommodating staff. Very good breakfast. Very clean room. Comfortable bed. Lots of towels.

Cons:

Initially bathroom sink had low volume of flowing water and the shower fixture was somewhat difficult to use.

2026-07-02 • via Nuitee
9
9irvGL#IECHo • family_with_children • il
6
Cons:

Didn’t feel very clean, there were big wasp nests in the window, in the bath where the little shells (shelves) there was water in that from before we got to the room. Overall for the price we paid this was really not a bad room.

2026-07-01 • via Nuitee
S
Santiago • solo_traveller • co
9
2026-06-29 • via Nuitee
J
Jackie • family_with_children • us
7
Good overall due to solid room and amazing breakfast. Good front desk staff.
Pros:

Quiet, large, comfortable rooms. Amazing breakfast.

Cons:

Hot tub broken, pool seemed uncleanly

2026-06-25 • via Nuitee
F
Fernanda • couple • us
8
2026-06-20 • via Nuitee
C
Chad • couple • us
10
2026-06-11 • via Nuitee
M
Michael • couple • us
3
Disappointed
Pros:

Location

Cons:

No hot water, only a few tv channels worked, door to bathroom would not close, room never got cleaned by housekeeping, no shampoo.

2026-06-08 • via Nuitee
B
Bruce • family_with_children • us
6
Cons:

Toilet was not properly secured and wobbled excessively. No hot water at times. TV channels stopped working on 3rd night

2026-06-05 • via Nuitee
A
Andrea • family_with_children • us
10
2026-05-31 • via Nuitee
A
Andrea • family_with_children • us
10
2026-05-31 • via Nuitee
D
Diane • couple • us
3
Disappointed
Pros:

We liked the location and size of room.

Cons:

We didn't have hot water and water pressure was bad. There was a bodily fluids stain on couch and nightstand had sticky something on them. When leaving reported it to the clerk and she was rude. We paid for hot water and a clean room and didn't get it. Will not come bad or recommend.

2026-05-26 • via Nuitee
A
Amanda • couple • us
2
Convenient location but won’t stay there again.
Pros:

Where it was located.

Cons:

Ran out of hot water both nights I was there. Ran out of food one morning as well.

2026-05-26 • via Nuitee
D
Danielle • couple • us
10
2026-05-25 • via Nuitee
C
Cindy • solo_traveller • us
9
Weekend stay May 15-17
Pros:

Staff was friendly and room was clean and comfortable. Breakfast was excellent.

Cons:

One of the reasons I booked this hotel was because of the hot tub. When I checked in I was NOT told it was broken! I had discovered it after changing into my suit and walking to the pool area. Very disappointing!!!

2026-05-22 • via Nuitee
R
Ramirez • solo_traveller • us
5
Cons:

No hot water thw first night. Maybe due to the amount of people staying that night, but hotel should be equipped for that.

2026-05-06 • via Nuitee
T
Tina • couple • us
8
2026-04-26 • via Nuitee
S
Spaunhorst • family_with_children • us
3
Cons:

Room 100 needs a complete overhaul. The bathroom looks like there's dirt or mold like substance on the floor. There was what looked like pet hair on the couch. The comforters had stains on there prior to us getting in to the beds. Don't recommend staying here or in this room.

2026-04-14 • via Nuitee
B
Bridget • extended_group • us
5
Okay stay, probably wouldn’t stay here again due to dilapidated room.
Pros:

Room was spacious and had small kitchenette.

Cons:

Condition of the room and cleanliness.

2026-04-08 • via Nuitee
C
Cheryl • couple • us
4
Old and not very clean.
Pros:

Beds and location

Cons:

Old and not very clean.

2026-04-05 • via Nuitee
K
Kassandra • family_with_children • us
1
Do not use Booking.com
Pros:

We did not stay as the pool and the hot tub were out of service

Cons:

Jaime and Phyllis, the managers were amazing. However booking will still not issue my refund even though the facility said it was refundable.

2026-04-02 • via Nuitee