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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Terrace
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Garden
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Lift / Elevator
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Tour desk
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Solarium
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Non-smoking throughout
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Concierge service
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Adult only
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Rooftop pool
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Sun umbrellas
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Contactless check-in/check-out
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Process in place to check health of guests
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24-hour security
Review Highlights
Categories
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Property Description
Rooftop Pool and Bar
Enjoy stunning views of Puerto Vallarta while lounging by the rooftop pool or sipping cocktails at the bar.
Concierge Services and Currency Exchange
Experience personalized assistance with concierge services and the convenience of on-site currency exchange.
Terrace Solarium with Panoramic City View
Relax and unwind on the terrace solarium while taking in breathtaking panoramic views of the city.
Book your stay at Casa Doña Susana for an unforgettable adults-only retreat in Puerto Vallarta.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Guests with an all-inclusive rate can enjoy food and drinks in the Hotel Playa Los Arcos next door.
A deposit may be required at the property.
Location
Guest Reviews
We recently had the pleasure of staying at Casa Doña Susana, and it was a wonderful experience. This beautiful hotel offers the perfect blend of coziness and stunning beauty.
Our room was very welcoming and cozy, providing a great space to relax. We also thoroughly enjoyed the hotel’s swimming pool, which was a lovely spot to unwind.
A definite highlight was the food. We had delicious meals in the restaurant, which tasted even better thanks to the incredible views. Watching the ocean and the breathtaking sunsets from there was truly magical and one of our favorite parts of the whole trip.
The beautiful location was made even better by the excellent service. We want to give a special mention to Antonio from the reception desk for his professionalism and welcoming attitude. He made our check-in and stay very smooth.
We highly recommend Casa Doña Susana to anyone visiting Puerto Vallarta and look forward to returning!
Great location great staff.
Room small
La comida de buena calidad, el concepto de hotel para adultos, muy tranquilo para el relax. El personal muy amable TODOS, desde la llegada hasta la salida.
Todo limpio, buena atención del personal
Todo bien
Nice
The restaurant in the rooftop was not open
ubicación excelente, playa muy bonita, muy buena atención por el personal
Puede mejorar el espacio en el baño era reducido
La comida, la amabilidad de los de recepción, y la mayoría del personal
Que algunos meseros del restaurante no dan el servicio en las mesas de manera regular
El aseo la comida los show la calidez de la gente es muy cercano a todo
La habitación muy cómoda (Con balcon), el hotel limpio, acogedor, la piscina muy bien, por ser temporada baja pudimos usar la alberca de los arcos y eso mejoro muchísimo la estadía, las instalaciones son grandiosas, la atención del personal es excelente! El todo incluido aunque hay que moverse de hotel no es problema porque la zona es tranquila y bonita. La ubicación es grandiosa, todo queda caminando, recomendado.
Seria grandioso el poder hacer uso de la alberca de los arcos en cualquier temporada aún que sea temporada alta.
The towel issue could be more flexible.
One or two members of the staff (male) could be arrogant but not everyone
The Air conditioning worked really well. There were lots of pillows on the bed
The bed was very hard.. The bathroom sink drain was broken. The way the hotel is designed, you could hear every door being shut. They need to put something on the door frames to soften the closing sound. This is an adult hotel, yet guest were not allowed except in the lobby???? I ran into a friend I had not seen in a long time. I could not bring them to my room? We are expected to sit in an unairconditioned lobby??? That is unacceptable. I will never stay there again. As an adult i do not expect to be treated like a child who can not make their own decisions. This fact needed to be in the hotel description before I booked it not after.
La ubicación
Que no estaba habilitada la área de bar y no se especifico en la reserva
Room was exceptionally clean and comfortable for one night. A little small if I was spending more than one night there.
There was a rather big step up into the bathroom. We were disappointed that the very beautiful bar area at the rooftop pool was not open. Would have been lovely to sit and have a drink while watching the sunset!
Location
No Smart TV every other hotel in Puerto Vallarta let's you watch you tube...or netflix
Staff was rude
Especially lady who checked me in on Friday night
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