Hotel Casa Dona Susana by Los Arcos

Hotels
8.4 (302 reviews)
Manuel M Dieguez 171 , Puerto Vallarta , mx

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
Garden
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Review Highlights

Pros:
Great location
Charming decor
Cons:
Dated rooms
Unsatisfactory service during checkout
Health issues from food

Categories

Cleanliness
8.33
Some rooms were dated and needed updating.
Service
9.1
Some polite staff interactions, but negative experience during checkout.
Location
9.34
Great location and easy access to beach facilities.
Room Quality
7.79
Mixed reviews; some rooms are very dated.
Amenities
8.82
Good access to pool and beach, though breakfast was lacking.
Value for Money
8.68
The rate seemed fair, but service expectations were not met.
Food and Beverage
6.33
Serious health issues reported from all-inclusive dining.
Overall Experience
8.8
Charming experience overall but with notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:36

Property Description

Rooftop Pool and Bar
Enjoy stunning views of Puerto Vallarta while lounging by the rooftop pool or sipping cocktails at the bar.

Concierge Services and Currency Exchange
Experience personalized assistance with concierge services and the convenience of on-site currency exchange.

Terrace Solarium with Panoramic City View
Relax and unwind on the terrace solarium while taking in breathtaking panoramic views of the city.

Book your stay at Casa Doña Susana for an unforgettable adults-only retreat in Puerto Vallarta.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests with an all-inclusive rate can enjoy food and drinks in the Hotel Playa Los Arcos next door.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVR

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.4
Based on 302 reviews
Cleanliness: 8.33
Service: 9.1
Location: 9.34
Room Quality: 7.79
Amenities: 8.82
Value for Money: 8.68
Food and Beverage: 6.33
Overall Experience: 8.8
M
Montserrat • solo_traveller • mx
7
Pros:

Es muy callado, muy cómodas las habitaciones, buena ubicación, muy agusto la alberca, y como no hay familias, es perfecto para descansar.

Cons:

Lo malo es q el todo incluido, lo q viene siendo comida y bebidas debes ir a las instalaciones del otro hotel para poder consumir, y aunque te dicen q puedes rellenar termos o así, es muy incomodo ya q si estas en la alberca hay q bajar 4 pisos, caminar media cuadra ir a rellenar, o pedir snacks y regresar. Y la comida del buffet estaba mala, en varias ocasiones tuve q dejar platillo entero porque estaba muy malo

2026-06-22 • via Nuitee
T
Tanya • couple • us
9
Like always it was wonderful
Pros:

We stayed in this hotel a few times because of location and super friendly and professional staff, Special thanks to the maid for cleaning our room .

Cons:

Nothing

2026-06-19 • via Nuitee
S
Siria • couple • mx
8
Pros:

La piscina esta hermosa y es muy tranquilo el hotel

Cons:

La habitación es demasiado pequeña

2026-06-15 • via Nuitee
S
SpiceLady100 • couple • ca
10
We will be back.
Pros:

It was pretty quiet. It was near the beach which we absolutely loved. Alexander one of the staff members was always greeting us and very friendly. The pool was perfect and very cool, not too cold.

Cons:

The constant rain and the refridgerator was not very stable. It rocked a little bit when go to open it.

2026-06-14 • via Nuitee
H
Haskell • couple • au
4
Pros:

Convenient location

Cons:

Smelled of mildew and noisy neighbourhood

2026-06-08 • via Nuitee
J
Julie • solo_traveller • ca
8
Pros:

Le lieu, le personnel sauf la personne à l'accueil à partir de la fin de l'après-midi début de soirée qui n'était pas aidant en regard de nos besoins. La piscine sur le toit, très agréable avec l'ombre de gros arbre. L'accès à la mer vraiment proche et la possibilité d'avoir une serviette et chaise compris avec notre hébergement.

Cons:

Chambre très petite, pas vraiment de place pour les valises. Pas comme les photos. Le manque d'aide de l'employé du soir pour régler le tout alors qu'il y avait d'autres chambres standard de libre et plus grande.

2026-06-04 • via Nuitee
A
Alvarez • couple • mx
9
2026-05-29 • via Nuitee
S
Sand Dollar • solo_traveller • us
9
Close to beach and restaurantss
Pros:

Good location comfortable bed

2026-05-29 • via Nuitee
D
Denise • couple • us
9
Lovely place to stay.
Pros:

The location is perfect! Just a block from the beach and so close to everything you would want or need. The rooms are lovely and I appreciate that it is adult only.

2026-05-28 • via Nuitee
V
Viviana • couple • mx
10
Pros:

La verdad la pasamos muy bien, está lindo.

Cons:

El área de la alberca no tiene ningún alimento o bebida que puedan ofrecerte.

2026-05-20 • via Nuitee
A
Adrienne • couple • us
9
Excellent downtown location for a few nights stay in PV
Pros:

Location, a pool on the top floor.
Staff very helpful
No children

Cons:

Rooms a little bit dated there’s a big step from the bathroom into the bedroom. That’s really easy to miss. I love the pool however, the plexiglass they put up around the pool needs to be cleaned because it obstructs the limited view of the ocean.

2026-05-18 • via Nuitee
E
Enrico • couple • it
9
Ottimo
Pros:

Molto centrale

Cons:

Mancava il potersi fare il caffè in camera

2026-05-06 • via Nuitee
L
Leslie • couple • us
7
Pros:

Staff and roof top pool area were fabulous

Cons:

The room was very small and no window for fresh air.

2026-05-01 • via Nuitee
H
HM • family_with_children • mx
10
Pros:

ubicación y piscina

Cons:

el baño, está un poco reducido el espacio.

2026-05-01 • via Nuitee
V
VICTOR MANUEL • solo_traveller • mx
9
Pros:

El personal es muy amable, el. Hotel limpio, la habitacion es pequeña pero se descansa muy bien, la ubicacion exccelente

Cons:

El tamaño de la habitacion

2026-04-30 • via Nuitee
M
Michael • couple • us
10
Made our 10th Anniversary magical
Pros:

First of all the staff! The location, the value and cleanliness

Cons:

Not much

2026-04-28 • via Nuitee
S
Sherrie • solo_traveller • ca
9
Pleasant
Pros:

Overall it was comfortable. Found the room quite dark as I did not have a balcony room. Staff were fabulous and friendly. Gloria who cleaned my room was fantastic.

Cons:

Having coffee bar in Lobby or Coffee Maker in Room.

2026-04-27 • via Nuitee
A
Alain • extended_group • ca
10
Great and wonderfull hotel in the middle of the action but really quiet.
Pros:

Amazing hotel location and staff. The rooftop pool is beautiful and quiet with enough space . No kids running around made this stay wonderfully.

Cons:

I enjoyed everything

2026-04-26 • via Nuitee
A
Alexander • couple • us
9
Enjoyed
Pros:

Quiet

Cons:

Room is small

2026-04-19 • via Nuitee
L
Laurence Garcia • couple • mx
3
Mala logistica para recibir huespedes
Pros:

La ubicación

Cons:

El proceso o logística para el check in y check out y la recepción de toallas para la playa/alberca - no es el más adecuado para la comodidad de los huéspedes. Está enfocado en el beneficio logístico/operativo de la empresa directamente.

2026-04-15 • via Nuitee