Hotel Paradox, Autograph Collection

Hotels
•
Autograph Collection
8.2 (880 reviews)
611 Ocean Street , Santa Cruz , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Clean rooms
Great amenities
Good vibes
Cons:
Maintenance issues
Unexpected fees
Mediocre service in restaurant

Categories

Cleanliness
7.95
Rooms were super clean, but some maintenance issues were mentioned.
Service
8.45
Friendly staff and great service as mentioned in multiple reviews.
Location
8.45
Convenient location and walking distance to downtown and attractions.
Room Quality
7.95
Rooms were comfortable but had some maintenance issues reported.
Amenities
8.45
Pool and hot tub area are great; modern decor and good vibes.
Value for Money
7.95
Good price on parking but unexpected fees were a concern.
Food and Beverage
7.95
Breakfast was good, but restaurant service was noted as mediocre.
Overall Experience
8.45
Overall positive experiences and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:52

Property Description

Outdoor Pool with Cabanas:
Hotel Paradox, Autograph Collection boasts an inviting outdoor pool with luxurious cabanas, perfect for guests to relax and soak up the sun.

Modern Rooms with Amenities:
Each spacious room at the hotel is equipped with soundproofing for a peaceful stay, along with complimentary bathrobes, an electronics charging station, and a coffee machine for ultimate convenience.

Solaire Restaurant and Bar:
Indulge in a culinary experience at the onsite Solaire Restaurant and Bar, offering a delectable menu featuring local wine, beer, and farm-to-table ingredients.

Immerse yourself in luxury and convenience at Hotel Paradox, Autograph Collection. Book your stay now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 30 per day.

Location

Guest Reviews

8.2
Based on 880 reviews
Cleanliness: 7.95
Service: 8.45
Location: 8.45
Room Quality: 7.95
Amenities: 8.45
Value for Money: 7.95
Food and Beverage: 7.95
Overall Experience: 8.45
M
Marti • couple • us
10
2026-02-13 • via Nuitee
A
Alan • solo_traveller • gb
5
Acceptable but not impressive
Pros:

The bed was comfy and it has a pool/hot tub for the summer months.

Cons:

It’s had a renovation but the limitations are clear in layout, the old fashioned bathrooms and it doesn’t have much around it in terms of location.

2026-02-11 • via Nuitee
G
Giada • solo_traveller • it
8
Just what I needed, a solo get away with my dog
Pros:

Friendly stuff, good location, good pool and hot tub, dog friendly

2026-02-10 • via Nuitee
T
Tracy • couple • us
1
2026-01-29 • via Nuitee
J
Jennifer • extended_group • us
10
2026-01-27 • via Nuitee
C
Connie • family_with_children • us
10
2026-01-26 • via Nuitee
M
Marti • couple • us
8
2026-01-24 • via Nuitee
J
Jason • couple • us
4
2026-01-20 • via Nuitee
C
Cristina • couple • us
1
2026-01-20 • via Nuitee
M
marc • family_with_children • us
10
booking . com are thieves
Pros:

booking.com are thieves../ plain and simple
everyone who didn’t book with you paid less than half of why i paid.. u are thieves..
GFU

Cons:

booking.com GFU

2026-01-19 • via Nuitee
K
Kana • solo_traveller • jp
8
2026-01-19 • via Nuitee
T
Trevor • couple • us
10
2026-01-19 • via Nuitee
B
Bill • couple • us
10
Wonderful greeting as we walked in the door and an equally wonderful goodbye when we left!!!!
Pros:

Relaxed and very friendly!

Cons:

Can’t think of anything.

2026-01-19 • via Nuitee
J
JASON • extended_group • us
9
2026-01-19 • via Nuitee
K
Kerri • couple • us
8
2026-01-17 • via Nuitee
M
Michelle • couple • us
10
Very lovely stay
Pros:

Great

Cons:

Nothing

2026-01-15 • via Nuitee
N
Nicole • extended_group • us
5
Pros:

The restaurant was good food but terrible service. We were a large party, so waited 20-30 min for table expected. But then she told us we needed to get our order before 9pm bc the kitchen closes. We got order in around 8:45p. However at nearly 10 when we still had not gotten most of our food, they came out to tell 3 of us they ran out of fish. They did comp some of the food but it wasn’t pleasant. We had young kids and several people had to just leave before food came.

Cons:

Food service

2026-01-15 • via Nuitee
S
Sara • family_with_children • us
10
2026-01-10 • via Nuitee
G
Gabriel • extended_group • de
9
2026-01-06 • via Nuitee
N
Nola H • family_with_children • us
10
Thanksgiving stay
Pros:

The staff was incredible and very kind. Everything was super clean and comfortable. Being able to park and hang out as long as we wanted after check out was great. I got to watch the 49ers beat Cleveland and the kids swam and napped. The bonus was the little holiday Faire in the lobby! Thank you!

Cons:

A lot of homeless in the park behind the hotel

2026-01-05 • via Nuitee