Hotel Hamburg Stadtzentrum

Hotels
•
Novum Hotels
5.9 (2152 reviews)
Steindamm 29 , Hamburg , de

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Unsafe location
Old facilities

Categories

Cleanliness
4.11
Several reviews highlighted cleanliness issues, such as dirt and old conditions.
Service
7.58
Most reviews mention friendly and helpful staff, which positively influenced the service rating.
Location
5.12
Mixed sentiments regarding location; proximity to transport is good, but the surrounding area is described as unsafe and unwelcoming.
Room Quality
5.07
Rooms are noted as adequate, but there are concerns about the quality of beds and noise.
Amenities
5.1
Amenities are limited, with issues mentioned around the television and insufficient power outlets.
Value for Money
7.06
Some value derived from the price given the decent breakfast and initial cleanliness.
Food and Beverage
8.11
Breakfast is frequently praised for its variety and quality.
Overall Experience
5.08
Overall experience is mixed due to various negative aspects, although some guests reported satisfaction with certain services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:11

Property Description

Soundproofed Rooms and Free Wi-Fi: Enjoy a peaceful stay in our soundproofed rooms equipped with modern amenities. Stay connected with complimentary Wi-Fi throughout the hotel.

Convenient Location: Situated just 500 meters from Hamburg Train Station, our hotel offers easy access to the city's attractions and transportation hubs.

Buffet Breakfast and Nearby Attractions: Start your day with a delicious buffet breakfast at our hotel. Explore the vibrant Hansa-Theater next door and indulge in shopping at Mönckebergstraße just a short walk away.

Experience comfort and convenience at Novum Hotel Hamburg Stadtzentrum. Book now for an unforgettable stay!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

5.9
Based on 2152 reviews
Cleanliness: 4.11
Service: 7.58
Location: 5.12
Room Quality: 5.07
Amenities: 5.1
Value for Money: 7.06
Food and Beverage: 8.11
Overall Experience: 5.08
M
Mateo • solo_traveller • at
7
2026-07-04 • via Nuitee
M
Michaela • couple • de
4
Nicht empfehlenswert
Pros:

Ein Gut gibt es für das Frühstück!

Cons:

Es war schlichtweg nur oberflächlich gereinigt. Heizung verschmiert, Ecken und Kanten nicht gesaugt. Unter dem Sessel eine Colaflasche vom Vorgänger, im Bad dessen Haare. Möbel äußerst abgewohnt bzw. kaputt. Gardinen aus der Führung gerissen und teilweise auch im Stoff kaputt., Unterkunft befindet sich direkt über einem Sexkino. Die Straße ist tagsüber schon nicht einfach -gerade als Frau- zu begehen. Nachts ist dies schlichtweg nicht möglich. Lautstärke geht auch in der Nacht nicht zurück, außerdem Polizeieinsätze mit Sirene 24/7 .

2026-07-03 • via Nuitee
R
roswitha • solo_traveller • de
9
Pros:

Nähe zum Flughafen, sehr nettes Personal, Zimmer sauber und für eine Nacht völlig ausreichend, Frühstück sehr gut und ausreichend

2026-07-02 • via Nuitee
N
Narine • extended_group • am
6
2026-07-01 • via Nuitee
J
Jean-Paul • solo_traveller • fr
5
Pros:

Le budget était limité et l'hôtel rentrait dans le budget, à noter, un bon petit déjeuner.

Cons:

Ascenseur en panne avec la forte chaleur, pas de climatisation (ça nous le savions) mais le quartier est très bruyant toute ma nuit et comme nous devions garder ma fenêtre ouverte pour avoir de l'air... Quartier chaud = Nuit blanche

2026-07-01 • via Nuitee
L
Lars-Erik • solo_traveller • se
2
Pros:

Nothing

Cons:

The daywatcher was polite and tried to help. The nightwactcher was rude seemed more interested in being left alone. They had a Tv on the room that was not working. Everything was like a bad joke. Outside they were selling drugs. There is a stripbar next door. At the entrance there are people smoking drugs. My wife was attacked by a user saved by some of the hotel staff. Don't bring children there if you can avoid it.

2026-06-30 • via Nuitee
A
Alla • solo_traveller • dk
5
Pros:

Hotellet ligger på en gade, hvor der opholder sig mange narkomaner, prostituerede og berusede personer, hvilket gjorde, at området føltes utrygt. Elevatoren virkede ikke, og vi fik et værelse på 4. sal, hvilket var meget besværligt. Der var heller ikke aircondition på værelset. Da temperaturen udenfor var omkring 30 grader, var vi nødt til at have vinduet åbent. På grund af den kraftige støj fra gaden kunne vi næsten ikke sove. Den eneste positive oplevelse var, at morgenmaden var god.

Cons:

Morgenmad

2026-06-30 • via Nuitee
C
Christiane • extended_group • de
1
Nie wieder, mehr kann ich nicht dazu sagen
Pros:

Mir hat alles nicht gefallen. Es gibt nichts positives.

Cons:

Alles

2026-06-29 • via Nuitee
N
Nordfoss • solo_traveller • no
1
Pros:

Hei. Ved ankomst til hotellet, fremstår det som meget uttrykt for hele familien, p.g.a. at det var sexshop og salg av narkotika rett ved inngangen, dette hotellet er mitt I ett strøk hvor det burde vert opplyst om at det ikke er rett plass for familier eller turister som ønsker noen fine dager I Hamburg. Ønsker derfor ikke å overnatte hos dere og vil gjerne få pengene mine tilbake som er belastet kortet mitt. Veldig skuffet over at booking.com selger overnatting på en slik plass uten å opplyse om dette. Mvh.Gerda

Cons:

Hei ved ankomst til hotellet, fremstår det som meget uttrykt for hele familien, p.g.a. at det var sexshop og salg av narkotika rett ved inngangen, dette hotellet er mitt I ett strøk hvor det burde vert opplyst om at det ikke er rett plass for familier eller turister som ønsker noen fine dager I Hamburg. Ønsker derfor ikke å overnatte hos dere og vil gjerne få pengene mine tilbake som er belastet kortet mitt. Veldig skuffet over at booking.com selger overnatting på en slik plass uten å opplyse om dette. Mvh.Gerda

2026-06-29 • via Nuitee
ÓSCAR • solo_traveller • es
5
Un sitio bastante desagradable con trato impropio del precio pagado en una calle llena de delincuencia. Daba miedo
Pros:

Nada. El baño era suficiente

Cons:

La peor ubicación posible. Las fotos no se parecen a la realidad. Es una calle conflictiva, las instalaciones antiguas y deterioradas. He pagado mucho por lo que he recibido. No estoy nada contento.

2026-06-28 • via Nuitee
E
Elon • couple • dk
2
2026-06-28 • via Nuitee
A
Andreas • couple • de
1
2026-06-28 • via Nuitee
J
Julia • family_with_children • de
2
Würde ich nie wieder buchen.
Pros:

Nichts

Cons:

5 Etage Dachgeschoss bei 40 grad
Fahrstuhl kaputt
Treppen erinnern an Altbau

2026-06-28 • via Nuitee
H
hans-josef • solo_traveller • de
8
Pros:

Hotel war o.k.
Frühstück o.k.
Lage zum Bahnhof o.k.
Allgemeine Lage bescheiden- nichts für Spaziergänger

2026-06-28 • via Nuitee
M
Meyer • solo_traveller • de
5
Pros:

Frühstück

Cons:

Kein Stellplatz für Fahrräder, mussten diese mit Packtaschen in den 4. Stock tragen !

2026-06-27 • via Nuitee
F
Flemming • family_with_children • dk
7
2026-06-27 • via Nuitee
K
Katharina • couple • de
2
Wir haben abgebrochen.
Pros:

Leider nichts, haben storniert.

Cons:

Das Zimmer hat extrem nach Fuß Schweiß gestunken. Der Aufzug ist kaputt. Alles wirkt schmuddelig. Ich habe mich nach einem anderen Zimmer erkundigt und wurde erst mal ausgelacht.

2026-06-27 • via Nuitee
L
Lilit • solo_traveller • am
3
Pros:

The cleanliness.

Cons:

The location is not very safe especially for solo travellers. There's a place called the world of sex right next to the hotel and

2026-06-27 • via Nuitee
M
Mokhirabonu • extended_group • uz
4
Pros:

отель сам очень хороший, и персонал и чистота комнаты

Cons:

он расположен может быть в самом ужасном месте, было очень страшно проходить через улицу, если вы не боитесь то стоит

2026-06-27 • via Nuitee
N
Nerses • solo_traveller • am
1
The worst stay in my life.
Pros:

Poor breakfast, insecure location, even dangerous.

Cons:

The hotel charged the price twice. I am waiting for cash back.

2026-06-26 • via Nuitee