Bay Village Tropical Retreat & Apartments

Hotels
Independent
8.2 (120 reviews)
227 Lake Street, Cairns North, Queensland, 4870 , Cairns North , AU

Facilities

Boat tours nearby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Street parking
Concierge service
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious accommodations
Good location
Cons:
Thin walls
Uncomfortable bed configuration
Property needs upgrades

Categories

Cleanliness
8.09
The resort was clean; however, some areas are run down and need basic upgrades.
Service
9.06
The staff were extremely polite, welcoming, and helpful, with good service noted.
Location
8.6
Close to CBD and airport, with easy access for trips out of Cairns.
Room Quality
7.55
Issues noted with thin walls and uncomfortable bed configuration.
Amenities
8.08
Basic amenities available; however, the property is in need of upgrades.
Value for Money
7.54
Overpriced for the quality and amenities provided.
Food and Beverage
8.59
Positive experience with the restaurant and bar noted; complimentary food during check-in.
Overall Experience
8.06
Enjoyable stay overall, but with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:59

Property Description

Discover the serene charm of Bay Village Tropical Retreat & Apartments, ideal for an unforgettable tropical getaway.

Recreational Haven
Relax by our sparkling outdoor pool or unwind in the tranquil gardens and terrace that offer stunning views for your perfect escape.

Culinary Delights
Indulge in delicious meals at our restaurant or take advantage of our convenient room service. Don’t forget to enjoy a refreshing drink at the bar/lounge as you unwind.

Comfort & Convenience
Our 82 well-appointed guestrooms feature modern amenities including complimentary Wi-Fi, mini-refrigerators, and private bathrooms equipped with free toiletries to ensure a comfy stay.

Immerse yourself in a tropical paradise at Bay Village Tropical Retreat & Apartments—book your stay today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Cashless transactions are available

  • Accessibility

    No elevators

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

8.2
Based on 120 reviews
Cleanliness: 8.09
Service: 9.06
Location: 8.6
Room Quality: 7.55
Amenities: 8.08
Value for Money: 7.54
Food and Beverage: 8.59
Overall Experience: 8.06
S
Sarah family
10
Pros:

A great place to stay with everything we needed, including being able to buy reasonably priced drinks from reception. Rooms are very clean and serviced to a high standard. There was everything we needed in the room.
Its a very cosy and compact property with a friendly atmosphere.
For those who have negatively commented on this property, i cant understand why! It has everything needed for a great stay! It is about 20 mins walk to the esplanade though but this didnt bother us.
Great stay, lovely place. Thank you

2025-10-08 via Nuitee
J
Janice partner
8
Pros:

Staff were happy to help with anything you needed

2025-10-04 via Nuitee
S
Saimo family
8
Pros:

The property was good, very spacious room. The garden was lovely and car parking inside was safe.

The only downer was the blanket had someone elses hair all over it.

2025-10-02 via Nuitee
P
Peter partner
10
Pros:

Close to CBD, airport and access to trips out of Cairns.

2025-09-09 via Nuitee
B
Ben partner
6
Pros:

Walls are very thin, not very private. Woken at all hours by neighbouring rooms snoring and talking

2025-08-28 via Nuitee
S
Scott
2
Pros:

On arrival during check in a newRoom was adjacent and ice macine that was used late and night and early in the morning, noisey and depratly needs to be moved considering the early and late hours its used.

2025-08-28 via Nuitee
J
john
10
Pros:

Nice property and lovely staff .. had a lovely time

2025-08-23 via Nuitee
L
Lynn family
4
Pros:

This property is run down and in need of some basic upgrades. Very overpriced for the quality and amenities in the room.

2025-08-18 via Nuitee
J
Jason
10
Pros:

The staff were extremely polite, welcoming and helpful. The restraint and bar are a must.

2025-08-11 via Nuitee
K
Kylie
8
Pros:

The resort was nice and clean with friendly staff. The only thing I didn't really like was the bed. It was comfortable but the double bed was actually two singles pushed together and the middle was obviously uncomfortable. I think it should be advertised that this is the bed you get

2025-08-09 via Nuitee
C
Christine
8
Pros:

Quiet

2025-08-06 via Nuitee
L
Lisa
6
Pros:

Check out is at 10am not noon.Walls are very thin, bed extremely hard, and the overall look of the furniture is really 1980s. Needs a fresh look.

2025-08-03 via Nuitee
J
Jennifer
10
All good
Pros:

We arrived about midnight. Marco v friendly and helpful and even made us fresh toasted sandwiches (incl with gluten free bread). Clean, spacious, lovely apartment. Quiet. Easy to get to from airport late at night. Secure off- street parking.

2025-07-29 via Nuitee
G
Glenn
8
Pros:

Property as expected. Great location and communication.

2025-07-06 via Nuitee
V
Vanessa
8
Pros:

Great location quiet considering how close to the hospital it is, however there is not a lot of sound proofing between the rooms. The conversations in the next room were clearly audible.

2025-07-04 via Nuitee
D
Darren
4
Pros:

The staff were polite and courteous. The problem is with the noise level. You could hear everything going on in the place and it made it impossible to sleep. The walls were so thin, i could hear the neighbour's tv. Would not recommend if you actually need to slee

2025-06-20 via Nuitee
P
Paul partner
6
Pros:

Wifi kept dropping out.
Loud people in pool after 9 two nights running.
Light from outside comes through blinds.
Cushions on couch need replacing.

2025-06-02 via Nuitee
W
Wendy friends
10
Pros:

Friendly staff, easy check in, laundry facilities, great restaurant!

2025-05-26 via Nuitee
T
Trisha partner
10
Pros:

Very quiet location. Delicious food from bay leaf and can get delivered to your room.
Limited on site car parking area.

2025-05-15 via Nuitee
T
Terrence family
6
Pros:

Reasonable

2025-04-22 via Nuitee