Bay Village Tropical Retreat

Aparthotels
Corner of Lake & Gatton Streets , Cairns , au

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious accommodations
Good location
Cons:
Thin walls
Uncomfortable bed configuration
Property needs upgrades

Categories

Cleanliness
8.09
The resort was clean; however, some areas are run down and need basic upgrades.
Service
9.06
The staff were extremely polite, welcoming, and helpful, with good service noted.
Location
8.6
Close to CBD and airport, with easy access for trips out of Cairns.
Room Quality
7.55
Issues noted with thin walls and uncomfortable bed configuration.
Amenities
8.08
Basic amenities available; however, the property is in need of upgrades.
Value for Money
7.54
Overpriced for the quality and amenities provided.
Food and Beverage
8.59
Positive experience with the restaurant and bar noted; complimentary food during check-in.
Overall Experience
8.06
Enjoyable stay overall, but with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:59

Property Description

Tropical Oasis Retreat

Lush Gardens and Self-Catering Facilities
Experience tranquility in our tropical oasis retreat with rooms nestled among lush gardens. Enjoy the convenience of private balconies and self-catering facilities in some rooms, providing the perfect blend of comfort and nature.

Bayleaf Balinese Restaurant and Bar
Indulge in sumptuous cuisine at our Bayleaf Balinese Restaurant and Bar, offering a delightful dining experience throughout the day. Treat your taste buds to a culinary journey while enjoying the relaxing ambiance of our restaurant.

Convenient Location
Perfectly situated just minutes away from Cairns Esplanade and the city centre, Bay Village Tropical Retreat offers easy access to local attractions. With Cairns Airport a short drive away, your tropical getaway is just within reach.

Book your stay now and immerse yourself in the tropical paradise of Bay Village Tropical Retreat.

Important information:

Please note that there is a 1.51% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 1.8% charge when you pay with an American Express or Diners Club credit card.

Please note, payment via Alipay and WeChat Pay is available. Please contact the property for further information.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Location

Guest Reviews

Cleanliness: 8.09
Service: 9.06
Location: 8.6
Room Quality: 7.55
Amenities: 8.08
Value for Money: 7.54
Food and Beverage: 8.59
Overall Experience: 8.06
B
Buckland • extended_group • au
10
A beautiful, quiet and friendly place to stay. Loved it.
2026-08-15 • via Nuitee
D
David • couple • au
10
2026-08-15 • via Nuitee
C
Catherine • couple • au
9
Pros:

Location, close to the hospital, esplanade and cbd. Big rooms
Jennifer at the front desk went above and beyond

2026-08-14 • via Nuitee
A
Anthony • couple • au
8
2026-08-14 • via Nuitee
A
Amanda • solo_traveller • nz
5
Pros:

Good location.

Cons:

Staff not warm and friendly.
Our shower did not drain properly so overflowed a bit into bathroom.

2026-08-13 • via Nuitee
E
eliza • family_with_children • nc
8
Simple et efficace pour trois jours.
Pros:

Établissement était très correct, très bien placé et propre,
Dommage qu’il ne soit pas plus moderne.

Cons:

Manque de modernité tant dans la déco et le style de l’hôtel.

2026-08-13 • via Nuitee
A
Adrienne • solo_traveller • nz
5
Central location near beach, airport and shopping I
Pros:

Great central location close to beach activities and food outlets.
Spacious apartment.

Cons:

Rather tired

2026-08-13 • via Nuitee
E
Emma • extended_group • gb
3
disappointing as didn't meet expectation
Pros:

Basic accommodation and moderately clean

Cons:

I was expecting that a Kitchenette would include a sink and crockery. Instead there was just a microwave and fridge with therefore no ability to cook/wash up etc.

2026-08-11 • via Nuitee
C
Craig • couple • nz
5
Lovely staff - room really let the place down
Pros:

The overall first impression was positive. Liked the vibe

Cons:

Our experience was ruined by the apparent lack of soundproofing at all.
We could hear our neighbours in everything they did - they werent trying to be noisy - but every conversation; every time they went to the toilet or had a shower; the TV in their room etc was as if they were standing in our room

2026-08-11 • via Nuitee
J
justin • solo_traveller • au
10
2026-08-11 • via Nuitee
M
María • family_with_children • es
4
Ni lo recomiendo ni repetiría
Pros:

La recepcionista era encantadora

Cons:

Está tremendamente viejo y es muy incómodo. No lo suficientemente cerca del centro y solo 8 plazas para aparcar en el parking q siempre está lleno. Fuera no se puede aparcar

2026-08-11 • via Nuitee
A
Anu • solo_traveller • au
6
2026-08-10 • via Nuitee
R
Robyn • couple • au
10
Relaxing, very pleasant and comfortable.
Pros:

I appreciated the very helpful and friendly staff.

2026-08-10 • via Nuitee
E
ELZAT • solo_traveller • au
9
2026-08-10 • via Nuitee
D
Darka • family_with_children • au
8
2026-08-09 • via Nuitee
J
Jeffrey • couple • au
8
2026-08-09 • via Nuitee
K
Kim • family_with_children • nl
7
Prima lokatie, prima verblijf, goed prijs/kwaliteit verhouding.
Pros:

Vriendelijk en behulpzaam personeel bij de receptie. We zaten in een appartement apart gelegen van het hoofdgebouw. Het was schoon en functioneel. Prima voor het doel van ons verblijf. Keuken had het hoogst noodzakelijke om in het appartement te kunnen ontbijten en thee te zetten. Fijn dat er een wasmachine aanwezig was. Het was mooi ruim voor ons gezin van 5. Ligging in de buurt van het strand ook goed.

Cons:

Het was niet echt gezellig en er was redelijk wat geluid van de straat. Wifi signaal was zeer matig. Dat laatste mag echt wel beter als er wifi aangeboden wordt.

2026-08-09 • via Nuitee
R
Ronayne • couple • au
7
2026-08-09 • via Nuitee
P
Paul • family_with_children • au
4
Not inspiring, probably not stay here on next visit to Cairns
Pros:

Location

Cons:

Little or no crockery, cutlery, toaster
Leaking shower, dripping all night
extra single bed not suitable for tall person (Upon request, staff said they could not supply alternative)
Appear to have staffing problem due to wait time at breakfast

2026-08-09 • via Nuitee
E
Emma • family_with_children • au
8
2026-08-08 • via Nuitee