Extended Stay America Select Suites - Atlanta - Cumberland Mall

Hotels
•
Extended Stay America Suites
5.7 (397 reviews)
3103 Sports Ave. , Smyrna , US
+1 770-432-4000

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Laundry
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Room size
Cons:
Cleanliness issues
Poor service
Room quality problems
Lack of amenities

Categories

Cleanliness
4.05
Multiple mentions of dirtiness and unclean conditions, including mold and unclean showers.
Service
7.55
Some positive comments about the front desk staff, but overshadowed by negative experiences with check-in and service response.
Location
8.05
Many reviews noted a great location, convenient to stores and restaurants.
Room Quality
5.05
Issues with room cleanliness, maintenance problems, and poor quality noted, affecting the overall experience.
Amenities
5.05
Lack of basic amenities such as a working phone and poor room conditions were common complaints.
Value for Money
5.05
Many reviewers felt the hotel did not provide good value given the lack of cleanliness and maintenance.
Food and Beverage
5.75
Not mentioned in the reviews, so assigned target overall rating.
Overall Experience
5.05
General sentiment indicates disappointment and discomfort during the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:13

Property Description

Fully Equipped Kitchen in Every Room

Experience the convenience of having a fully equipped kitchen in every room at Extended Stay America - Atlanta. Cook your favorite meals during your stay with a stovetop, microwave, and fridge provided in each kitchen.

Complimentary Grab-and-Go Breakfast

Start your day right with a complimentary Grab-and-Go breakfast offering coffee, hot cereal, breakfast bars, and pastries. Enjoy a quick and delicious meal before heading out to explore nearby attractions.

Convenient Amenities and Services

Benefit from amenities like free WiFi, 24-hour front desk, laundry facilities, and free onsite parking during your stay. With weekly housekeeping and upgraded bedding, your comfort is our priority.

Book your stay at Extended Stay America - Atlanta - Cumberland Mall now for a memorable and hassle-free experience!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time for a small fee. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.7
Based on 397 reviews
Cleanliness: 4.05
Service: 7.55
Location: 8.05
Room Quality: 5.05
Amenities: 5.05
Value for Money: 5.05
Food and Beverage: 5.75
Overall Experience: 5.05
S
shuntae • solo_traveller • us
7
2026-11-07 • via Nuitee
J
jessica • solo_traveller • us
1
Pros:

LOCATION EVERYTHING IS AROUND HERE

Cons:

roaches …. A LOTOF ROACHES IN THE FRIDGE IN THE BEDS BATHROOMS FREEZER AND LITTLE SMALL SPIDERS IM WASHING MY HAIR EVERY TWO DAYS

2026-11-06 • via Nuitee
J
Jeston • solo_traveller • us
1
2026-11-02 • via Nuitee
R
Rachel • solo_traveller • us
2
While the staff was great the property itself and rooms are in horrible condition. Do not recommend.
Pros:

The location is decent for Atlanta, its up near the Battery and the neighborhood its in felt overall safe. The staff at the front desk was very friendly and helpful over the phone.

Cons:

The property itself is very dirty, food containers and garbage everywhere, rooms smelled like smoke even though theyre non smoking. The first room I was put in still had someone's clothes, food, etc in it. Rooms were not cleaned well, doors barely locked, light switches didnt work.

2026-10-28 • via Nuitee
C
Colin • family_with_children • us
10
2026-10-24 • via Nuitee
C
Colin • family_with_children • us
10
2026-10-24 • via Nuitee
P
Peebles • solo_traveller • us
6
No real complaints. Staff were friendly at it served its purpose.
Pros:

Conveniently located to the Braves stadium where I was attending a concert.

Cons:

It was pretty run down and didn’t provide basic essentials such as toilet paper. Paint was peeling from the ceiling and walls.

2026-10-17 • via Nuitee
A
aisha • couple • us
1
Scary and nasty
Pros:

Extremely bad dirty and smelly
Doors don t work ,rust on things, stains everywhere, wires hanging with tape on lamps.

2026-10-15 • via Nuitee
J
Jessica • couple • us
2
Would not stay here.
Pros:

It was very close to the stadium.

Cons:

It was very out of date and unclean. Our room had no toilet paper and we had to go buy our own. The bathroom sink never turned off. The shower was a scary place. The carpet was wet and stained all over.

2026-09-14 • via Nuitee
E
Edmonds • solo_traveller • us
1
2026-09-11 • via Nuitee
H
Hall • solo_traveller • us
5
Pros:

No

Cons:

No

2026-09-03 • via Nuitee
C
Christopher • couple • us
1
Didn’t end up staying asked the front desk person for a refund and was denied a refund was told to contact booking for t
Cons:

The room was a disarray,the carpets were extremely dirty

2026-09-01 • via Nuitee
A
Adrienne • family_with_children • us
1
Pros:

The staff was police upon our arrival.

Cons:

After getting myself, my husband, and our two children out of the car and up to the second floor where our room was supposed to be, it was incredibly dirty and there was trash everywhere outside. We walked up to the room, I entered the door key and my son pushed the door open and we immediately saw that the beds were not made, there was a pizza box and other trash on one of the beds, and there was an empty Fanta bottle on the table. We immediately turned around and left and went straight to the lobby to "check out" and request a refund. Since I booked through a third party (Booking.com), they were unable to give me a refund. When speaking with the staff about why we were unhappy and wanted to immediately checkout, they explained the unclean room was because they were understaffed, however, right outside of the lobby was a woman detailing her vehicle while in the the hotel uniform. I will say, the gentleman who checked us in was polite, and the female that was with him while checking out was also police.

2026-08-20 • via Nuitee
B
Braidsby_tasty • solo_traveller • us
6
2026-08-07 • via Nuitee
J
Jhoselyn • solo_traveller • us
1
2026-07-19 • via Nuitee
V
vero cores • solo_traveller • ar
7
2026-07-09 • via Nuitee
T
Tracy • couple • us
6
2026-07-08 • via Nuitee
C
Corrasandra • family_with_children • us
10
2026-06-26 • via Nuitee
P
Paluszak • couple • us
10
2026-06-20 • via Nuitee
B
Baldwin • solo_traveller • us
1
Horrible
Pros:

Nothing the room was nasty 😒

Cons:

Everything

2026-06-16 • via Nuitee