Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Heating
See all facilities

Review Highlights

Pros:
Excellent location / sea views
Very friendly, helpful staff and good service
Many repeat guests and loyalty
Room upgrades reported by some guests
Cons:
Lower-floor facilities closed / amenities unavailable
Room maintenance issues (AC failures, broken fittings, defective furniture)
Makeshift/understaffed dining leading to errors
Inconsistent cleanliness of rooms and balconies
Perceived poor value/insufficient compensation for problems

Categories

Cleanliness
7.5
Some guests note rooms and balconies could be cleaned more thoroughly; generally acceptable but not consistently meticulous.
Service
10
Repeatedly praised staff — friendly, helpful, excellent service and upgrades; staff are a clear strength in multiple reviews.
Location
10
Multiple mentions of an excellent location and sea views; location is repeatedly described as a primary positive.
Room Quality
5.5
Several serious room issues reported (AC failures, broken balcony latch, defective balcony lounger causing injury, general poor maintenance).
Amenities
6.5
Lower-floor facilities closed/abandoned and amenities reduced due to a dispute; temporary/ makeshift dining areas during stay harmed the experience.
Value for Money
8
Mixed: many loyal repeat guests feel positive, but some guests reported paying premium rates and receiving inadequate compensation for defects.
Food and Beverage
6.5
Problems at temporary dining: understaffed evening service, mistakes with cocktails and food; F&B service strained by reduced facilities.
Overall Experience
10
Overall impressions are polarized: many long-term repeat guests praise staff and location and plan to return, though a minority report serious maintenance and safety issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 02:56

Property Description

Direct Beach Access and Convenient Location:
Gran Guadalpin Banus offers direct beach access and is just a short walk from the vibrant centre of Puerto Banus. Enjoy the best of both worlds with a beachfront stay and easy access to the bustling city.

Luxurious Amenities and Facilities:
Indulge in the outdoor pool, wellness centre with sauna and steam room, and a fully-equipped gym. The hotel also features a beach club, sunbathing terrace, and a play area for children, ensuring a relaxing and enjoyable stay for guests of all ages.

Gourmet Dining and Entertainment Options:
Savour a variety of culinary delights at the hotel's restaurants, from Italian cuisine to grilled specialties and international dishes. Unwind at the bars offering a selection of drinks and cocktails, perfect for a night of relaxation after a day of exploring Marbella.

Book your stay at Gran Guadalpin Banus now and experience the perfect blend of luxury, convenience, and entertainment.

Important information:

Please note that, if you are not the owner of the credit card used to make the reservation, you must email a copy of the credit card, a copy of the passport or ID, and a signed copy of authorization from the cardholder for the total amount of the reservation.

30% DISCOUNT AS COMPENSATION
The hotel has temporarily closed certain facilities, including some restaurants, meeting rooms, and parking.
To compensate for this inconvenience, we are offering a 30% discount for all bookings made on the website arriving until 31st May 2025.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AGP

Location

Guest Reviews

8
Based on 1131 reviews
Cleanliness: 7.5
Service: 10
Location: 10
Room Quality: 5.5
Amenities: 6.5
Value for Money: 8
Food and Beverage: 6.5
Overall Experience: 10
P
Patricia • couple • gb
10
It was all very relaxing and the staff were so helpful.
Pros:

I liked everything about the property , the atmosphere and friendliness of the staff made it so nice. Look forward to next visit.

2026-10-31 • via Nuitee
P
Pernilla • couple • se
8
Fantastisk personal och läge. Sängarna för hårda
Pros:

Väldigt bra frukost och väldigt bra läge. Personalen var super trevliga och hjälpsamma.

Cons:

Hotellet är slitet och det var tråkigt och lite öde med de stängda restaurangerna i byggnaden. Sängarna var hårda.

2026-10-30 • via Nuitee
W
Wouter • family_with_children • es
9
2026-10-29 • via Nuitee
B
Blake • couple • us
10
2026-10-28 • via Nuitee
A
Alena • couple • sk
5
Pros:

Bazén bol fajn, aj keď nebol vyhrievaný, čo bolo mínus. Raňajky a večere boli veľmi dobré. V tomto smere sme boli spokojní.

Cons:

Stôl ma terase sa neumýval. Neumývali použité poháre na víno. Nefungovali všetky služby hotela, nakoľko majú súdne rozhodnutie, že ich musia mať zatvorené. V tomto mal tento hotel mínus. A taktiež boli dosť vysoké ceny v minibare. Za 2dcl coca coly 6€....

2026-10-28 • via Nuitee
P
phoroane • couple • za
10
2026-10-27 • via Nuitee
P
Petra • couple • nl
9
Pros:

Personeel heel erg vriendelijk en we waren zeer goed geïnformeerd over wat we konden verwachten.

2026-10-27 • via Nuitee
C
Christiane • family_with_children • de
9
Toller Urlaub
Pros:

Tolles Personal, super Lage,

Cons:

Renovierungsbedürftig

2026-10-27 • via Nuitee
G
Gerhard • couple • de
6
Pros:

Lage, sehr großer und schöner Balkon, kein Parkplatzproblem, relativ ruhig,

Cons:

Restaurants geschlossen, Untere Etage macht einen gammligen Eindruck, Frühstück bei schlechtem Wetter in der Hotelhalle auf Gartenmöbeln, Personal teilweise gleichgültig, Gesamteindruck: Kurz vor der Schliessung- sehr schade, da eigentlich ein Objekt mit viel Potential..

2026-10-26 • via Nuitee
I
Inna • couple • no
10
2026-10-26 • via Nuitee
A
abdou • family_with_children • ma
8
Personnel accueillant et chaleureux
Pros:

Personnel tres accueant et chaleureux petit déjeuner tres riches .
Il faut juste retaper un peu la façade pour que ca ne se degrade pas d avantage .
En général un peu loin du centre a mais le service la chambre est excellent surtout le personnel est souriant et a notre disposition

Cons:

Rien

2026-10-25 • via Nuitee
D
David Alejandro • couple • es
9
Ideal para algo íntimo con tu pareja
Pros:

La atención al cliente

Cons:

Algunas cosas estaban cerradas

2026-10-24 • via Nuitee
M
Michael • couple • es
10
2026-10-24 • via Nuitee
G
guillermo • family_with_children • pe
5
Pros:

La ubicación muy buena e instalaciones . Tener la playa con alquiler de camas un privilegio. La Srta de Playa muy buena gente.

Cons:

Al parecer Hotel se ha detenido en el tiempo. Se nota fue de lujo total y le falta mantenimiento. Ojalá resuelvan sus problemas.

2026-10-23 • via Nuitee
J
judith • couple • nl
9
Heerlijk genoten.
Pros:

Super locatie, vriendelijk personeel alles heel schoon

Cons:

Jammer van de leegstand van de ruimtes/ restaurants onder het hotel.

2026-10-23 • via Nuitee
E
EWANE • solo_traveller • re
9
Pros:

Le calme et le petit déjeuner.

Cons:

Rien

2026-10-23 • via Nuitee
A
Aline • couple • fr
5
Très déçu par l état de l hôtel mais personnel au TOP
Pros:

Bon lit confortable
Linge de lit douillet
Bons produits de toilette
Sinon personnel très gentil et serviable

Cons:

Pas digne d 1 5 étoiles
Beaucoup de choses défraîchies
Petit déjeuner dans le hall d entrée
Salle de bain vieillîtes

2026-10-23 • via Nuitee
S
Schuhmacher • couple • ch
2
In meinen Ferien will ich ein Platz wo Freude aufkommt und kein schmiddelplace
Pros:

Unser Zimmer war ganz ok aber sicher nicht 5*. Das Hotel war grösstenteils nicht benutzbar und ist alles andere als ein charming Place. Da nützt auch die Freundlichkeit des Personals wenig. Wenn ich 5* buche erwarte ich auch 5* und nicht ein abgefackltes Hotel. Das ist völlig unakzeptabel und und für mich ….!!

Cons:

Es war schmuddelig! Und ungepflegt.

2026-10-22 • via Nuitee
R
Rosalyn Claire • extended_group • gb
8
2026-10-18 • via Nuitee
J
Jean-Michel • couple • ca
8
2026-10-17 • via Nuitee