Facilities

Free breakfast
Meeting rooms
Full-service spa
Fitness facilities
Proposal/romance packages available
Express check-out
Arcade/game room
24-hour front desk
Terrace
Luggage storage
See all facilities

Review Highlights

Pros:
Fantastic staff
Lovely room
Amazing dinner
Cons:
Tired appearance
Abandoned areas
Maintenance issues

Categories

Cleanliness
7.68
The hotel looked tired and wasn't being maintained, impacting the perceived cleanliness.
Service
9.65
Amazing staff went above and beyond to make the stay enjoyable.
Location
7.69
The area felt abandoned and eerie, affecting the overall perception of location.
Room Quality
7.64
The room was lovely, but the hotel's overall condition was tired and in urgent need of refurbishment.
Amenities
8.67
Standard quality for this hotel tier.
Value for Money
8.63
Standard quality for this hotel tier.
Food and Beverage
8.68
Dinner at the poolside restaurant was better than any restaurant tried in town.
Overall Experience
8.55
The stay had positives but was impacted by the hotel's condition.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 08:39

Property Description

Indulge in luxury at Gran Hotel Guadalpin Banus, where elegance meets the Mediterranean coastline.

Spa Oasis
Unwind in our full-service spa, offering an array of rejuvenating massages, body treatments, and facials tailored to refresh your mind and body.

Culinary Delights
Satisfy your palate at one of our three exquisite restaurants or enjoy 24-hour room service. Don’t forget to sip on delicious refreshments at our beach bars or relax at the trendy lounge bar.

Comfort & Connectivity
Rest peacefully in one of our 180 uniquely designed rooms, featuring memory foam beds and private balconies. Enjoy complimentary Wi-Fi, flat-screen TVs, and designer toiletries to enhance your stay.

Book now for an unforgettable retreat and experience all that Gran Hotel Guadalpin Banus has to offer!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property is professionally cleaned.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AGP

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Health & Safety

    Property uses a professional cleaning service

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

Location

Guest Reviews

8.4
Based on 110 reviews
Cleanliness: 7.68
Service: 9.65
Location: 7.69
Room Quality: 7.64
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 8.68
Overall Experience: 8.55
R
Rudi
10
Will continue to go here faboulous
Pros:

Room was lovely and the staff were fantastic

2025-10-09 • via Nuitee
L
Lisa • friends
6
Pros:

We knew the restaurants at the hotel were closed, what we didn’t expect was the areas to have been abandoned. It was eeery. The hotel also looked like it wasn’t being maintained whilst the ownership dispute was ongoing. The hotel was tired looking. The hotel staff did a great job keeping the hotel running, but it was a significant downgrade from past years we’ve stayed. Such a shame, with an impact on our trip.

2025-10-07 • via Nuitee
C
Charlie • family
10
Pros:

Top quality service

2025-09-22 • via Nuitee
S
Stephen • partner
6
Pros:

We knew about the referb work at the hotel but found the hotel to be tired and in urgent need of the referb. We stayed in the hotel 13 years previously and really enjoyed our stay but I guess the passing of time affected it. I'm sure it will be lovely when it gets completed.

2025-08-30 • via Nuitee
V
VICKY • family_with_children
10
Pros:

Amazing staff they went out above and beyond to make my stay enjoyable. Dinner at the poolside restaurant is better than any restaurant I tried in town.

2025-07-25 • via Nuitee
L
Laurence
10
Pros:

Amazing

2025-06-24 • via Nuitee
G
Gerard
8
Pros:

Love the location and wonderful staff of people.

Please update the place and work on getting the restaurants and grounds back open, it would be great for the guests and staff.

2025-06-02 • via Nuitee
C
Christian
4
Pros:

poor quality hotel, Very dated, scruffy, room upgrade was a waste of money, I am a frequent traveller and always use 5 star and rely on traveller reviews. This is is the first time.
I will not be returning .
Not worthy of the high reviews, price or 5*

2025-05-27 • via Nuitee
M
Matthew
10
Friendly lovely hotel
Pros:

Great stay, hotel is lovely. Staff couldn't be more helpful. Very friendly. Would definitely stay again.

2025-05-23 • via Nuitee
V
Vivien
8
Great breakfast! And on the waterfront!
Pros:

Great location for what we needed, hotel car park was not accessible anlthough there was anlrernate parking free nearby. Our outdoor jacuzzi could have been hotter and cleaner. Breakfast was excellent.

2025-04-29 • via Nuitee
J
Jane • partner
8
Pros:

we had a nice, relaxing 5-day stay and enjoyed our terrace with hottub, which is a Junior Suite on the roof. That part was great. However, there is limited dining and no parking, but we were pre-warned about that. The hotel and room need updating there were many things worn out or not working - the taps had lost their chrome coating, the oven hotplates had a extractor fan and light which didn't work, and a lot of the wood trims were worn and needing repair and repainting. Around the hotel was run down, the beach bar was shut there was only one dining option, nothing more outside the hotel except a 15 - 20 min walk to Puerto Banus. For us it was fine as we had a car, but the hotel is not well located for easily dining out. Would we go back? Maybe, if the room was offered at a good rate.

2025-03-06 • via Nuitee
V
Verified traveler
10
Great Hotel
Pros:

Wonderful hotel. Will visit again

2025-02-27 • via Nuitee
J
Josee • family_with_children
10
Pros:

We really liked our stay. The views are just breathtaking, it is quiet and very relaxing environment. My toddler enjoyed the beach daily and loved his morning and evenings walks.
I appreciated the convenience of constantly having taxis available.
We will definitely come back.

2025-01-14 • via Nuitee
M
Mark Stephen • partner
10
Pros:

Very friendly helpful and welcoming staff, great communication in English and seemingly German also as well as some other languages from a wonderful multi national team

2025-01-12 • via Nuitee
R
Rafael
6
Likely a great place when everything is open
Pros:

Nice property, but many of the on-site conveniences, luxuries and restaurants were not available. Regardless, the room was very nice. Off season prices probably need a revisit. The beach was littered, likely from a recent storm. (not the hotels fault). Big ugly barricade around the pool, probably some sort of mandate out of their control. Breakfast was good. Room cleanliness, also good. Again, I think value for the price was compromised by so many things shuttered, taped off (yes, actual tape), and closed. We were offered a discount prior to arrival making us aware that some on-site facilities would be closed. That facilities were still closed, but the 30% discount was not honored.

2024-12-04 • via Nuitee
M
Mercedes • partner
6
Pros:

Sea view. Convenient location. Friendly staff. Great breakfast but all guests were complaining about their back hurting due to old mattresses.

2024-12-01 • via Nuitee
J
Jacqueline
8
Great location but a bit tired
Pros:

The hotel is in a great location between Puerto Banus and San Pedro right at the beach. We were staying jn a suite which although clean with great space was a bit tired in places abd definitely needed a rewire, sockets not working or coming out wall. The bed was really hard and very uncomfortable fir me personally. The staff were very attentive and the food was ok.

2024-11-30 • via Nuitee
M
Maureen • partner
10
Pros:

We stayed in a junior suite with a private jacuzzi facing the beach, it was awesome.

Personel is also very kind, especially those working at the bar.

2024-11-29 • via Nuitee
V
Verified traveler
6
Pros:

Friendly, helpful staff and a great location....but the hotel is starting to look a little tired if my room was anything to go by.

2024-11-25 • via Nuitee
M
Monica • partner
10
Pros:

Beautiful property! The service from everyone was outstanding and the views from our balcony were incredible. The rooms were very clean, but appeared a little tired. They could use an update. Otherwise I would highly recommend this hotel and look forward to going back in the future.

2024-11-23 • via Nuitee