Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Fabulous breakfast
Cons:
Service issues
Dated rooms
Limited amenities

Categories

Cleanliness
8.2
Dirty blankets delivered and inadequate service regarding room amenities.
Service
9.17
Service issues reported, but some staff were friendly and supportive.
Location
10
Great location near popular attractions.
Room Quality
8.71
Rooms are starting to get a bit dated and misleading descriptions.
Amenities
8.16
Misleading spa facilities and limited room service options.
Value for Money
9.69
Inconsistent experience for the price paid, especially during peak holiday.
Food and Beverage
10
Breakfast was fabulous, although some food options were limited.
Overall Experience
9.65
Overall satisfactory experience but not up to five-star standards.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:42

Property Description

Luxurious Accommodation
Indulge in French luxury at Sofitel Queenstown Hotel and Spa. Each room features a marble bathroom, double spa bath, and Sofitel's signature "MyBed" for ultimate comfort.

Gourmet Dining
Savor exquisite meals at Left Bank Bistro and 1789 Bistro, offering a taste of Paris in Queenstown. Pair your meal with fine wines from their international selection.

Relaxation and Rejuvenation
Unwind at So Spa, a serene sanctuary for holistic wellness. Treat yourself to a variety of rejuvenating treatments to pamper your mind, body, and spirit.

Experience the epitome of luxury and relaxation at Sofitel Queenstown Hotel and Spa. Book now for an unforgettable stay in the heart of Queenstown.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note a refundable credit card or cash pre-authorization of NZD 100 is required from guests upon arrival to cover any incidentals. This amount will be refunded after inspection of accommodations.

If you have selected our restricted rates and terms and conditions, with pre-payment required at the time of booking, please be advised the same credit card used for payment is required to be presented upon your arrival along with the cardholder’s ID. If you are unable to present the card at the hotel, please let us know prior to check in. Failure to present the credit card used for pre-payment upon your arrival will mean the hotel reserves the right to refund the original card charged and request a new card for payment on arrival.
Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs NZD 50 per day.

Location

Guest Reviews

9.2
Based on 511 reviews
Cleanliness: 8.2
Service: 9.17
Location: 10
Room Quality: 8.71
Amenities: 8.16
Value for Money: 9.69
Food and Beverage: 10
Overall Experience: 9.65
T
TIMOTHY • couple • nz
10
Ok
Pros:

Convenient

Cons:

Parking

2026-02-13 • via Nuitee
E
Ehud • couple • il
9
Great staff. Great stay
Pros:

Great staff. Alex, Alice, Paul and Sabrina. Everyone was kind and really helped make our stay memorable
The location is very nice. Everything is walking distance

Cons:

I prefer a bit more variety with breakfast but everything was top notch and very tasteful

2026-02-09 • via Nuitee
O
ovidiu • couple • ro
4
2026-01-29 • via Nuitee
E
Esther • family_with_children • ch
9
2026-01-28 • via Nuitee
N
N3506QXjoep • Couples • Saint Louis, Missouri
4
Nice place but terrible service
Pros:

Beautiful place that is centrally located but service is inexplicably terrible. Our room was hot, in-room thermostat didn’t work and we were told the front desk controlled the temperature and they would cool down the room. Never happened, Room was hot as hell all night. Crazy.

2026-01-22 • via Tripadvisor
P
Paul • solo_traveller • gb
10
Quality hotel in the centre of Queenstown
Pros:

The hotel was extremely high quality throughout. The bedroom was very comfortable. There were a very good selection of bars and restaurants either in the hotel or very close. Breakfast was a good combination of buffet style and a la carte selection for specialist items. All of the staff were exceptional.

2026-01-21 • via Nuitee
S
SHAAN • extended_group • nz
9
Great
Cons:

Pillows is the only thing that could be improved, but that applies to every hotel.

2026-01-19 • via Nuitee
R
Roland • solo_traveller • nz
8
2026-01-19 • via Nuitee
R
Russell • couple • au
7
Pros:

Close to the center

Cons:

Felt very outdated in the rooms and overall

2026-01-19 • via Nuitee
R
Roja • family_with_children • au
10
One of the best holiday for me & my family.
Pros:

Location, staff, breakfast, view and room are fabulous. Will be back for Xmas.

Cons:

Nothing.

2026-01-19 • via Nuitee
H
HUAN • extended_group • cn
3
2026-01-19 • via Nuitee
J
Jess • couple • nz
9
2026-01-19 • via Nuitee
W
wockinwod • Couples • Sydney, New South Wales
10
Old French Charm meets Contemporary
Pros:

Was looking forward to this stay as had heard many good things. Booked a Junior Suite which is better described as a suite to be honest.

It has a bedroom with a closing door, large living space including a dining table. Two Juliet balconies gave way to a commanding view across town and to the mountains. Colour scheme was muted in shades of grey and beige which is pretty much the standard.

Bedroom was large and the bed was comfortable. Found the aircon didn’t seem to cool the bedroom as much as the other room (oh the humanity).

A very large bathroom including a spa bath and television in built. Decent amenities and towels.

Our room came with Club Lounge access. The hotel does not have a separate lounge per se but guests are invited to the bar where they have access to a menu with various culinary treats and a decent list of alcoholic and nonalcoholic drinks available. The martini is a winner and a special thanks to Federico for looking after us. It is a very nice space with a real French club feel.

Breakfast is served in the breakfast space and the staff here were very friendly and helpful. A very decent a la carte menu complemented with a small buffet. The range of croissant is worth a special mention.

We had a small hiccough with one of the staff around the booking of the use of the in-house hammam. I was sure it had been booked but was categorically told otherwise. This was raised with management who were kind enough to listen to my complaint.

A very premium hotel in a great location.

2026-01-12 • via Tripadvisor
W
wendy • couple • nz
6
2026-01-03 • via Nuitee
H
HIROKAZU • couple • jp
10
Awsome!
Pros:

The location was great, and the facilities were comfortable, allowing us to have a wonderful vacation.

Cons:

nothing！

2025-12-30 • via Nuitee
V
vb43 • Family • Sydney, New South Wales
6
A five star hotel this is not
Pros:

Disappointing stay that fell well short of five-star standards. We stayed at this hotel over the Christmas period, an important holiday time for our family, and unfortunately the experience felt much closer to a three-star hotel than a five-star one. In parts, it was reminiscent of a Fawlty Towers experience rather than the level of service we expected from Sofitel.
While the Christmas lunch itself was lovely and well done, many other aspects of the hotel were simply not up to scratch. The property is clearly looking tired, and it was surprising to see it still carrying the Sofitel brand. There was no laundry service available for the entire Christmas period, which is very inconvenient for a luxury hotel. Room service was extremely limited, offering little more than party-style snacks such as spring rolls and croquettes, with no proper meal options available. Our room was sold as a “town view,” with a “Juliet Balcony” and this was misleading. The view consisted of a verge leading up to a road with traffic and a car park — not what one would reasonably expect. And as we were on the ground level, I am not sure how it is a balcony? Breakfast was also underwhelming. While the cooked options were acceptable, the buffet selection was disappointing and lacked both quality and variety. Service issues were particularly concerning. On our first night, we requested an extra blanket and a small duvet. The blanket delivered was dirty, and instead of a duvet we were sent a mattress protector with no cover. When we raised this with the hotel, we were shocked to be told that they had run out of blankets and had no spare duvets available. This is a long way from the service standards expected of a five-star hotel, especially during peak holiday season. Overall, this stay did not reflect the quality, service, or attention to detail associated with Sofitel. With some significant investment and a renewed focus on service, this hotel could improve, but as it stands, it does not justify its five-star rating.

2025-12-29 • via Tripadvisor
R
Renee • couple • nz
10
Would come back for sure!
Pros:

Everything

Cons:

Rooms are starting to get a bit dated

2025-12-27 • via Nuitee
E
Elisabeth • couple • at
8
Pros:

The staff was super friendly and supporting.

Cons:

The name of the hotel is misleading. The so called Spa is not more than treatments which you can buy and a Hammann where you need to prebook a slot. Due to the name I was expecting at least two of the pretty standard spa facilities as e.g. Sauna, silent room, infrared cabine, whirlpool, … which are accessible for hotel guests e.g from 10am-10pm.

2025-12-22 • via Nuitee
C
Charlotte • family_with_children • au
8
Great breakfast and location
Pros:

Breakfast was fabulous
Reception staff friendly and helpful
Location
Room

Cons:

The vibe in bar....boring

2025-12-20 • via Nuitee
4
436nicholasm • Couples
10
Cozy hotel a stones throw from ferg burger
Pros:

Cozy hotel a block from Ferg Burger and the rest of the action. Hotel felt like home literally. Heated floors and towel warmer a big plus. Will visit again

2025-12-18 • via Tripadvisor