Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Fabulous breakfast
Cons:
Service issues
Dated rooms
Limited amenities

Categories

Cleanliness
8.2
Dirty blankets delivered and inadequate service regarding room amenities.
Service
9.17
Service issues reported, but some staff were friendly and supportive.
Location
10
Great location near popular attractions.
Room Quality
8.71
Rooms are starting to get a bit dated and misleading descriptions.
Amenities
8.16
Misleading spa facilities and limited room service options.
Value for Money
9.69
Inconsistent experience for the price paid, especially during peak holiday.
Food and Beverage
10
Breakfast was fabulous, although some food options were limited.
Overall Experience
9.65
Overall satisfactory experience but not up to five-star standards.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:42

Property Description

Luxurious Accommodation
Indulge in French luxury at Sofitel Queenstown Hotel and Spa. Each room features a marble bathroom, double spa bath, and Sofitel's signature "MyBed" for ultimate comfort.

Gourmet Dining
Savor exquisite meals at Left Bank Bistro and 1789 Bistro, offering a taste of Paris in Queenstown. Pair your meal with fine wines from their international selection.

Relaxation and Rejuvenation
Unwind at So Spa, a serene sanctuary for holistic wellness. Treat yourself to a variety of rejuvenating treatments to pamper your mind, body, and spirit.

Experience the epitome of luxury and relaxation at Sofitel Queenstown Hotel and Spa. Book now for an unforgettable stay in the heart of Queenstown.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note a refundable credit card or cash pre-authorization of NZD 100 is required from guests upon arrival to cover any incidentals. This amount will be refunded after inspection of accommodations.

If you have selected our restricted rates and terms and conditions, with pre-payment required at the time of booking, please be advised the same credit card used for payment is required to be presented upon your arrival along with the cardholder’s ID. If you are unable to present the card at the hotel, please let us know prior to check in. Failure to present the credit card used for pre-payment upon your arrival will mean the hotel reserves the right to refund the original card charged and request a new card for payment on arrival.
Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZQN

Location

Guest Reviews

9.2
Based on 570 reviews
Cleanliness: 8.2
Service: 9.17
Location: 10
Room Quality: 8.71
Amenities: 8.16
Value for Money: 9.69
Food and Beverage: 10
Overall Experience: 9.65
E
Estelle • couple • nz
10
Pros:

Best location in queenstown

2026-08-02 • via Nuitee
G
GREG • solo_traveller • us
8
2026-08-02 • via Nuitee
Y
ye • solo_traveller • au
5
Cons:

太老了设施。

2026-07-16 • via Nuitee
M
Mark • solo_traveller • au
9
Pros:

Staff were friendly,breakfast was great,we arrived a little early but we're able to check in which was great,location was perfect!
Would definitely stay again

2026-07-16 • via Nuitee
E
Emilie • extended_group • fr
10
2026-07-14 • via Nuitee
W
Wendie • couple • au
9
2026-07-10 • via Nuitee
A
Alana • family_with_children • au
10
Incredible location, and hotel
Pros:

Extremely comfortable, clean, and the service was brilliant

Cons:

Everything is perfect

2026-07-08 • via Nuitee
K
Kylie • couple • nz
4
Everything over priced, overall it was disappointing. Including food. The staff are very friendly which was the only thi
Pros:

Staff are very lovely and friendly. Location is perfect.

Cons:

Had to ring for my room to be cleaned. And to continually ask for towels and face cloths. Asked for sheets to be changed and it was not done. Didn’t take all the rubbish I left and asked for them to take.

TV stuck on one channel. Asked 3 times for it to be rectified and even staff couldn’t fix it.

2026-07-03 • via Nuitee
L
Lyn • couple • nz
4
As far as the hotel goes, very disappointing.
Pros:

We have stayed at this hotel before and the location is excellent.

Cons:

We booked a luxury King room with a balcony and received a smaller dark room with no balcony and only one window. It was next
to the lifts so it was quite noisy at times. There was nothing on the walls and it was quite a depressing room.
The bathroom was not cleaned very well during servicing and the bed was not properly made each time.
I had to ask for more toilet paper as it wasn’t replaced and the milk wasn’t replaced.

2026-06-28 • via Nuitee
S
stevenh869 • Couples
10
Just perfect
Pros:

We stayed there for 4 nights commencing Monday and checking out Friday, everything from start to finish was fantastic, welcome drink at check in, lovely complimentary afternoon tea which we werent expecting, 2hrs of evening canapes and it just gets better. All the staff greet you alot of them are obviously french, breakfast in their little cafe is wonderful with a nice selection, bed was comfy, room was a great size and had a view of the mountains, never had to wait for a lift all up its a 10/10 from us

2026-06-27 • via Tripadvisor
N
Nathan • couple • nz
10
2026-06-27 • via Nuitee
E
Elizabeth • solo_traveller • us
10
Simply lovely
Pros:

The entire staff was exceptional- professional, informative, kind, & always placing the guest needs as a priority. Big shout out to the front desk, the always welcoming breakfast staff who made the start of the day so pleasant and the lovely staff at the tea/happy hour. All the food and drinks- wonderful.

2026-06-26 • via Nuitee
L
Latasha • couple • nz
10
2026-06-18 • via Nuitee
S
Suresh Menon • couple • my
8
Well located and convenient
Pros:

The rooms are very comfortable and location is excellent walking distance to the city centre. The club lounge serves canapés (very good) and cocktails (average) in a lovely setting.

Cons:

I would rate the staff at the front office average. We arrived at 12.30pm (check in time 2.00pm) and while room was not ready which is understandable, we only got our room at 2.45pm. Not acceptable.

2026-06-18 • via Nuitee
I
Illeesha • couple • au
10
2026-06-16 • via Nuitee
E
Edward • couple • au
10
Pure lux
Pros:

This is the first time I’ve ever given a property 10 out of 10. The old world charm with modern conveniences of the property were outstanding. Our room was very spacious and comfortable. The bathroom was first class - down to the heated tiles. The staff were exemplary. They always greeted me with a smile and called me by name. The restaurant food was delicious. To sum up the property, to me, it was pure lux.

Cons:

I couldn’t fault it.

2026-06-15 • via Nuitee
R
Rachael • couple • au
10
2026-06-06 • via Nuitee
D
Donna • couple • au
10
2026-05-30 • via Nuitee
P
Patrick • family_with_children • nz
8
2026-05-30 • via Nuitee
C
cameron • couple • au
10
2026-05-29 • via Nuitee