Hampton Inn & Suites Phoenix-Surprise

Hotels
•
Hampton Inn
9.1 (442 reviews)
14783 West Grand Avenue , Surprise , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and well-maintained property
Friendly staff
Cons:
Inconsistent breakfast quality
Noise from other guests

Categories

Cleanliness
9.35
Many reviews highlighted cleanliness positively, although a few mentioned issues.
Service
9.85
The staff received consistent praise for their friendliness and helpfulness.
Location
9.35
Guests frequently noted the location's convenience to amenities and attractions.
Room Quality
8.85
Generally good feedback, but some guests noted issues with room cleanliness and comfort.
Amenities
8.85
Positive remarks about amenities, but feedback suggests potential for improvement.
Value for Money
8.85
Perceived as reasonable, though opinions on breakfast quality varied.
Food and Beverage
8.35
Breakfast received mixed reviews, with suggestions for improvement.
Overall Experience
9.35
Overall positive experiences reported by most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:37

Property Description

Luxurious Amenities
Experience comfort and convenience at Hampton Inn & Suites Phoenix-Surprise with an outdoor pool, fitness centre, and free WiFi. Start your day right with a complimentary breakfast and enjoy the modern amenities in each air-conditioned room.

Business & Leisure Facilities
Whether you're traveling for work or leisure, our hotel has you covered. Take advantage of the business centre for your professional needs and unwind at the fitness centre after a long day. The 24-hour front desk ensures your requests are met promptly.

Nearby Attractions
Explore the area with ease as we are just a short drive from the University of Phoenix Stadium and Wildlife World Zoo. With Phoenix Sky Harbor International Airport in close proximity, your travels are made simple. Book your stay now for a memorable experience at Hampton Inn & Suites Phoenix-Surprise.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.1
Based on 442 reviews
Cleanliness: 9.35
Service: 9.85
Location: 9.35
Room Quality: 8.85
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 9.35
J
John • couple • us
9
We love coming to spring training and will definitely stay here again - I’ll start saving now!
Pros:

Just about everything. The mobility impaired room was very comfortable. The staff asked several questions about how to manage our stay and followed every one of our answers. Plus, they had personalities, were cheerful and extremely accommodating and helpful.

Cons:

Nothing - just wish it was not quite as costly.

2026-03-12 • via Nuitee
R
Rhonda • couple • us
7
Pros:

Clean
Staff

Cons:

Price

2026-03-12 • via Nuitee
D
DUSTIN • couple • us
10
Will book again
2026-03-02 • via Nuitee
T
Todd • couple • us
10
2026-01-27 • via Nuitee
S
Susan • couple • us
10
Pros:

Convenience

2026-01-25 • via Nuitee
E
Esme • couple • us
10
2026-01-14 • via Nuitee
R
Robert • couple • us
9
2026-01-13 • via Nuitee
I
Ismael • couple • us
10
Pros:

9/10 everything

Cons:

The showers. Dirty heads cause low pressure and hot water was off and on

2026-01-13 • via Nuitee
C
Clare • couple • us
9
2026-01-06 • via Nuitee
R
Raelene • solo_traveller • us
9
Great stay, easy, really nice staff!
Pros:

Clean with super nice staff!

2025-12-27 • via Nuitee
J
Janet • family_with_children • us
10
2025-12-24 • via Nuitee
A
Anthony • couple • us
10
2025-11-24 • via Nuitee
K
Kelly • couple • us
10
2025-11-22 • via Nuitee
S
Susan • couple • us
10
Pros:

Breakfast was good and varied.

Cons:

It would be nice to provide the option of a couple regular size pillows vs. all king size (in "king bed" rooms.)

2025-11-16 • via Nuitee
B
Beatrix • family_with_children • hu
8
2025-11-10 • via Nuitee
D
DAVID • solo_traveller • us
3
Not good.
Cons:

Breakfast was terrible. I just stayed at Hyatt Pace at the same price and the breakfast was very good. Are those omelettes you served even made of real eggs. Get your act together

2025-11-03 • via Nuitee
N
nissa • extended_group • us
10
Great Stay
Pros:

Very clean. Great location. Staff was very friendly. We had continental breakfast which was good as well. Easy check in and easy check out.

2025-11-03 • via Nuitee
K
Kelly • couple • us
10
Great hotel in a great location. We will definitely return here!
Pros:

The location is great! Near restaurants, shopping and medical facilities. It was clean and well kept. The staff were all very pleasant, friendly and helpful. There is fresh hot coffee in the lobby all day! And fresh cookies in the afternoon. The rooms were spacious and comfortable. The soap, shampoo and conditioner smelled great and were nice. Nice breakfast with plenty of choices for everyone!

Cons:

The only thing we didn’t like was the shower head pressure was a little weak.

2025-10-25 • via Nuitee
R
Robert • family_with_children • us
9
2025-10-15 • via Nuitee
H
Herz • family_with_children • de
9
Pros:

Sehr nettes, zuvorkommendes Personal. Gutes Frühstück. Saubere, renovierte Zimmer. Wir waren auf der Durchreise und die Lage ist sehr gut mit verschiedenen Einkaufsmöglichkeiten und Restaurants.

2025-10-14 • via Nuitee