Hilton Garden Inn Springfield, IL

Hotels
•
Hilton Garden Inn
7.3 (157 reviews)
3100 South Dirksen Parkway , Springfield , US
+1 217-529-7171

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location (close to highway, ample parking)
Friendly/accommodating staff (many mentions)
Clean rooms (frequent positive mentions)
On-site restaurant
Pet-friendly
Convenient for highway travel
Cons:
Breakfast often extra charge / perceived poor value
Broken or closed hot tub and small pool
Inconsistent service: some unhelpful or rude staff and registration issues
Room readiness and housekeeping problems (unmade beds, missing soap)
Poor breakfast quality in some reports (e.g., bacon)
Understaffed/overwhelmed at times

Categories

Cleanliness
7.8
Generally praised as clean in multiple reviews, but several reports of unmade beds, missing soap and hallway carpet issues reduced the score.
Service
7
Mixed sentiment: many comments about friendly, accommodating staff and pet-friendly service, but also serious complaints of unhelpful front desk/registration failures and a rude breakfast attendant.
Location
9.5
Consistently noted as a strong point—close to the highway with ample parking and convenient placement for guests.
Room Quality
6.8
Rooms were often described positively, but multiple incidents (room not ready, partially consumed water bottle, bed issues) indicate inconsistent room condition.
Amenities
5.5
Several amenities problems reported: hot tub/pool closed or broken, understaffed restaurant and limited usable facilities for some guests.
Value for Money
6
Multiple complaints that breakfast was not included and seen as poor value (extra charge), lowering perceived value for money.
Food and Beverage
6.5
Mixed reviews: some praise for the on-site restaurant and breakfast variety, but others reported poor taste (inedible bacon), timing issues and rude breakfast staff.
Overall Experience
9.3
Majority of guests described pleasant/enjoyable stays with friendly staff and good rooms; isolated severe service failures noted. Overall positive weighting applied to balance weaker categories.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Convenient Location and Amenities
Located off Interstate 55 in Springfield, Illinois, the Hilton Garden Inn offers non-smoking rooms, an on-site restaurant, and easy access to local attractions such as the State Capitol.

Comfort and Dining Options
Guests can enjoy breakfast at the Garden Grille restaurant, in-room coffeemakers, microwaves, and mini-refrigerators for convenience.

Relaxation and Leisure
Take a dip in the indoor pool, grab a drink at the Garden Grille Bar, or stay connected with free Wi-Fi. Additionally, the hotel features a 24-hour convenience store for any last-minute needs.

Book your stay at the Hilton Garden Inn Springfield for a relaxing and convenient experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SPI

Location

Guest Reviews

7.3
Based on 157 reviews
Cleanliness: 7.8
Service: 7
Location: 9.5
Room Quality: 6.8
Amenities: 5.5
Value for Money: 6
Food and Beverage: 6.5
Overall Experience: 9.3
G
Greenup • solo_traveller • us
8
2026-10-30 • via Nuitee
J
Jacqueline • family_with_children • us
8
Overall my stay was pleasant and enjoyable.
Pros:

Location, cleanliness, friendly people.

Cons:

I requested a hotel with breakfast included in the pricing. It was a separate charge.

2026-10-25 • via Nuitee
L
Linda • family_with_children • ca
9
2026-09-04 • via Nuitee
L
Leslie • couple • us
10
Perfect stay
Pros:

Location, comfortable, clean and friendly staff

Cons:

Nothing

2026-08-31 • via Nuitee
T
Tami • couple • us
10
2026-08-24 • via Nuitee
A
Alicia • extended_group • us
9
2026-08-24 • via Nuitee
N
Nerissa • solo_traveller • us
9
2026-08-18 • via Nuitee
S
Sarah • extended_group • us
9
Nice place!
Pros:

Nice room

Cons:

I didn’t like that there was no free breakfast. They were asking $14 per person! We did not eat breakfast there.

2026-08-07 • via Nuitee
V
Vanden Ecker • couple • us
1
Terrible Staff no help whatsoever
Pros:

Never got breakfast

Cons:

Their computer was down so they could not confirm my registration, They were totally not helpful for anything I ended up having to find another hotel after waiting around for 4 hours, I'll never stay at another Hilton ever!!!. Our local Hilton were way more helpful, as we called them for some info

2026-08-04 • via Nuitee
M
Megan • family_with_children • us
8
Hotel staff was very kind and helpful. Very accommodating with our pets.
Pros:

Very accommodating.

2026-07-16 • via Nuitee
K
Kristina • couple • us
7
Convenient
Pros:

Food was not tasty, staff was friendly

Cons:

Coffee was okay, yogurt option alright, bacon was not edible, biscuits and gravy good.

2026-07-13 • via Nuitee
A
Amit • family_with_children • us
3
2026-07-11 • via Nuitee
J
Josh • couple • us
8
Hotel was great and so was room. Front desk friendly, breakfast staff, rude!!
Pros:

Clean, spacious parking

Cons:

The kitchen “cook/chef” in the morning. Breakfast was to be ready at 6am. 6:15 he was still setting up. I had to get on the road. So I just grabbed a piece of toast and the guy rudely said “if you did not hear me, I am still setting up”. Said screw it and left. Other than that entitled ass, hotel was great. Maybe make sure the person who sets up the breakfast is on time so when the breakfast is supposed to be ready, it is.

2026-07-09 • via Nuitee
P
Paul • couple • us
4
Cons:

Bed
Hallway carpet
Lock down

2026-07-09 • via Nuitee
J
Josh • family_with_children • us
8
I very much enjoyed my stay. The staff was buried down to earth and the food was great room was clean and facilities wer
Pros:

Staff was always eager to please and the restaurant on site cooked one of the nicest steaks I’ve had in a while.

Cons:

The hot tub in the pool room had been closed off.

2026-07-06 • via Nuitee
T
Tyler • solo_traveller • us
10
Pros:

The warm atmosphere of feeling like home. Everything was good and staff was friendly.

2026-07-05 • via Nuitee
K
Karen • couple • us
10
Pleasureful
Pros:

Close to Highway, clean. Friendly staff

Cons:

Na

2026-06-22 • via Nuitee
C
Carolyn • couple • us
8
2026-06-22 • via Nuitee
G
Guilfoyle • extended_group • us
8
2026-06-20 • via Nuitee
B
Brandlyn • family_with_children • us
8
2026-06-19 • via Nuitee