Narcissus Hotel & Apartment

Hotels
8.6 (223 reviews)
33 Ngõ Tức Mặc 33 Tức Mặc , Phường Cửa Nam , Quận Hoàn Kiếm , Hà Nội , Hanoi , vn

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly, helpful and accommodating staff
Clean, well-equipped rooms/apartments with kitchen and fridge
Convenient location near the train station and walking distance to sights
Quiet side-street location; peaceful stays
Daily housekeeping / fresh towels
Cons:
Limited car/taxi access (located in an alley) and occasional difficulty finding the entrance
Some laundry service problems (returned wrinkled) and isolated cleanliness complaints
No pool
Occasional nearby roadworks/construction
Some guests found it expensive and faced strict late-checkout charges
Beds a bit firm and curtains can be short (light intrusion)

Categories

Cleanliness
8
Most reviews mention clean rooms and daily housekeeping, but there are a few explicit complaints about dirtiness and poor laundry handling, so overall slightly reduced from perfect.
Service
9.4
Consistently praised: friendly, helpful and accommodating staff (reception described as a 'legend', staff lent umbrellas, helpful check‑in/out).
Location
9
Very close to the train station and within walking distance of the old quarter; quiet side street is a plus. Some reviews note roadworks and limited car access due to being in an alley.
Room Quality
8.8
Rooms/apartments described as modern, spacious and well equipped (kitchen, large fridge, utensils); generally comfortable though a few guests noted firm beds and short curtains allowing light.
Amenities
8.2
Good in-room amenities (kitchenette, fridge, daily towel changes) but lacks a pool; laundry service complaints lower this slightly.
Value for Money
7.5
Mixed: many guests felt the stay was pleasant, but some called it expensive and complained about charges for late checkout and poor laundry service.
Food and Beverage
8.6
Standard quality for this hotel tier
Overall Experience
9.3
Overall very positive: quiet, convenient for train travelers, clean and well equipped rooms with consistently praised staff that make stays pleasant.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 07:42

Property Description

Luxurious Amenities
Narcissus Hotel & Apartment offers a range of luxurious amenities including a shared lounge, terrace, and a bar for guests to unwind and socialize.

Convenient Services
Guests can enjoy convenient services such as an ATM, concierge service, 24-hour front desk, airport transfers, and room service, ensuring a hassle-free stay.

Prime Location
Located in the heart of Hanoi, just 400 meters from Ha Noi Railway station, Narcissus Hotel & Apartment provides easy access to popular attractions like Hanoi Temple of Literature and Trang Tien Plaza.

Experience luxury and convenience at Narcissus Hotel & Apartment in Hanoi. Book now for an unforgettable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 223 reviews
Cleanliness: 8
Service: 9.4
Location: 9
Room Quality: 8.8
Amenities: 8.2
Value for Money: 7.5
Food and Beverage: 8.6
Overall Experience: 9.3
N
Nguyen • solo_traveller • vn
9
2026-08-15 • via Nuitee
N
NAIF ABDULLAH N • couple • sa
9
اقامه مميزه
Pros:

شكرا

Cons:

ً

2026-08-07 • via Nuitee
D
Dorina • family_with_children • qa
9
2026-08-06 • via Nuitee
T
Tussupova • family_with_children • kz
9
We really enjoyed our stay at Narcissus Hotel & Apartment. The staff were exceptionally kind, friendly, and always h
Pros:

Friendly and helpful staff, daily housekeeping, clean and comfortable room

Cons:

Nothing to complain about. We had a very pleasant stay

2026-08-06 • via Nuitee
V
Vũ Như Bách • solo_traveller • vn
6
2026-07-20 • via Nuitee
N
Nguyễn • solo_traveller • vn
9
Pros:

Yên tĩnh, sạch sẽ

2026-07-19 • via Nuitee
M
Max • couple • vn
10
2026-07-19 • via Nuitee
M
Mr Sirius • solo_traveller • au
9
Pros:

Great people,

2026-07-19 • via Nuitee
Q
Quỳnh Anh • couple • vn
9
2026-07-18 • via Nuitee
Y
Yoo • solo_traveller • kr
1
Pros:

Khách sạn Bẩn quá

2026-07-17 • via Nuitee
J
Julian • solo_traveller • nz
8
A welcome retreat for 5 hours with all our luggage.
Pros:

We were able to stay there for 5 hours during the day while we waited for the sleeper train late at night. It was quiet, cool and comfortable as well as literally being around the corner from the station. Very convenient and helpful staff. The room was clean and having a kitchen was a bonus.

Cons:

There was nothing we didn’t like- we would have been happy to stay there longer.

2026-07-12 • via Nuitee
J
Joranne • solo_traveller • au
8
2026-07-09 • via Nuitee
H
Hòa • solo_traveller • vn
8
Pros:

Không gian thoải mái

2026-07-02 • via Nuitee
P
Phương thảo • couple • vn
8
Pros:

Phòng sạch sẽ, đầy đủ tiện nghi , nhân viên lịch sự

2026-07-01 • via Nuitee
C
Chinh • solo_traveller • vn
10
2026-06-26 • via Nuitee
N
Nghiep • couple • vn
10
2026-06-04 • via Nuitee
T
Thúy • couple • vn
8
Tôi hài lòng
Pros:

Nhân viên thân thiện, nhiệt tình ; chỗ ở đầy đủ tiện nghi cần thiết ; không gian yên tĩnh để nghỉ ngơi

Cons:

Ở trong hẻm nên xe ô tô ko vào tận nơi được

2026-05-20 • via Nuitee
C
Chinh • solo_traveller • vn
10
2026-05-19 • via Nuitee
N
Nando • couple • ch
6
2026-05-15 • via Nuitee
V
Volodymyr • solo_traveller • ua
10
2026-05-14 • via Nuitee