The Pierre, A Taj Hotel, New York

After being a client of Suite Reyad for over four to five years, I have never experienced such dismissive and unprofessional treatment from a business that presents itself as a luxury salon.

I traveled over three hours from Port Jefferson into Manhattan for a 4:30 PM appointment. I arrived at approximately 4:50 PM, only to be told that the stylist had already left because the staff “assumed I wasn’t coming.”

What is unbelievable is that no one from the salon attempted to call or text to check whether I was on my way something that would have taken seconds and could have easily prevented this situation.

Instead, the woman at the front desk simply informed me the stylist had left and that there were “no rules” for accommodating me. The delivery was dry, dismissive, and completely lacking any sense of hospitality. There was no apology, no attempt to contact the stylist, no effort to help resolve the situation, and not even the basic courtesy of offering water or coffee after I had just spent hours traveling to the city.

When I spoke to the owner about what happened, rather than acknowledging that a simple courtesy call could have prevented the situation, he repeatedly brought up that I had canceled appointments in the past “nine times,” which he mentioned over and over as if that somehow justified the complete lack of communication or professionalism in this situation. I made it clear that those appointments had been canceled, not no-shows, which is a completely different thing. Yet he continued repeating the number as if lecturing a customer who had supported the salon for years.

At one point he even said he could charge me immediately for those nine cancellations if I wanted to “play that game,” which was astonishing to hear from a business owner speaking to a client who had been coming there for years and consistently tipping generously.

For a salon operating inside The Pierre Hotel and presenting itself as a high-end luxury experience, the complete absence of accountability, hospitality, or even basic courtesy was shocking. The entire interaction made it very clear that once a client becomes inconvenient to their schedule, loyalty and long-term support mean absolutely nothing.

After five years as a client and hours spent traveling for this appointment, the dismissive attitude from both the front desk and the owner made it clear that this is not a business that values the people who support it.

I will not be returning.

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Landmark hotel that just sends you to fantasy land of how the rich live. The staff is the nicest I have encountered, especially the elevator ladies and the doorman. It was an overall exquisite experience.

The Pierre Hotel is located in one of the most convenient and central locations in NYC. The staff from the doorman to the elevator operator, and everyone in between was welcoming, polite and helpful. The room upgrade really impressed me. The Pierre Suite is so spacious yet cozy and allowed us to really relax on our staycation. We were surprised at the good condition, and quiet operation of the room and its HVAC. In other historic hotels we have stayed in, they had struggled with adapting quite HVAC into their existing architecture. The bathroom was lovely with all the granite and spacious shower and plenty of towels. The robe and slippers, luxurious (as expected), as was the comfy bed, and amazing pillows.

The two things that elevated your property above others during our stay was the surprise fruit platter left during turndown service along with coffee and tea service. I think that was my favorite part, because it meant we could snuggle in, in the morning on the sofa and read and drink and have something to eat before greeting the day outside. The other complimentary delight was the availability of your town car, especially since it was raining all day on our first day. It was a Delightful Getaway!

We had a fantastic Valentine’s Day stay at The Pierre, A Taj Hotel, and it exceeded our expectations.

We were delighted to receive a complimentary room upgrade to one with a Central Park view — waking up to that scenery made the celebration even more special. The room was impeccably maintained throughout our stay. Housekeeping was attentive and thoughtful, always ensuring we were well stocked with water and that everything remained spotless.

In the evening, we visited the Two E Bar & Lounge, which offered a wonderful ambiance and live jazz that perfectly complemented the occasion. It was elegant without feeling overly formal — just right for Valentine’s Day.

Breakfast at Perrine was equally impressive. The food quality was excellent, and the service was warm, professional, and efficient.

Overall, it was a memorable and well-curated experience from start to finish. We would gladly return for another special occasion.

Generally Hotel has a lot to offer. Certainly very nice rooms and bathrooms with excellent bathroom amenities.
Breakfast was very good and staff attentive.
I hesitate on whether I will return or not, my son lives in NY and I was hoping to have a good Hotel to make my regular choice, but a couple of things put me off.
First, there was no charging station in the room. I brought my own cables but no adaptor as on previous occasions staying at other hotels in the area there was always one in the room.
When I asked at reception they said they might be able to get me one but at $40 charge.
Secondly, I had pills, that I take daily, sitting on the top shelf in the bathroom. But after my room was cleaned they were missing. I know this was just an accident and do get that but I thought the front desk would have offered some token gesture by way of an apology.

Pros: Quiet luxury and grand dame look; you can feel its history. Location is excellent, right on 5th Ave at the SE corner of Central Park and close to several subway stations. Breakfast and lunch were great. The Rotonda is beautiful for afternoon tea or even as a work/leisure space. Friendly and attentive staff--particular shoutout to Luis at Perrine Restaurant.

Great location, wonderful service, and beautiful hotel. Room service breakfast prices leave you with the sense that the hotel prefers not to provide room service and thus charges quite unreasonable prices or the hotel is taking advantage of a guest - neither strike a guest well. Also, in the common bathrooms near the elevators, one of the bathrooms has a damaged sconce. Leaves a guest with the sense of deferred maintenance.

Context for comment regarding room service:

My wife and I love to choose upscale hotels and order room service for breakfast. While the service was great, and the orange juice was perfect, the prices to order eggs, coffee, juice and some minor meat sides (bacon for one and ham for the other) were quite unreasonable. A guest is left with the sense that they’re being nickel and dime-ed - many upscale hotels include breakfast as part of the stay. I would prefer to pay a higher room rate and acknowledge the choice of an upscale stay rather than pay (perhaps) slightly less and spend $200 for an egg and coffee breakfast. It becomes a matter of being reasonable with your guests or being unreasonable and tacky.

Best hotel I've ever stayed at. The staff were so personable and they truly made you feel like you were the only clients there. I would recommend this hotel to anyone traveling to New York

I thought my room (an upgrade) was a little tired and dated but the staff, all of them, were exceptional, kind and funny.

Due to the freezing weather, we ate at the hotel restaurant (Perrine) more than expected which was comfortable and the food was all very good.

Very stylish high level hotel, very helpful staff, nice breakfast, big rooms and bathrooms, excellent location ( central park, museums, high level shopping, metro, the opera). I would like to mention that the staff provided us a coffee machine in the room, suggested restaurants and made reservations, called taxis,... The guests are assisted very well and always with a smile.

The property provided comfortable bed and living area. The space is huge. It is very clean.