Ramada by Wyndham Fes

Good hotelcwith good staff, the hotel manager is so kind and nice!

Magnifique hôtel avec accueil au top. Ils m’ont accueilli tard et ont été aux petits soins. L’accompagnement a été fait jusque la chambre afin de me laisser de l’eau et valider ma satisfaction. Je conseille aux familles de s’y rendre.

Warm and friendly staff, especially at the reception, ready to help but the hotel was a disaster: no warm water, moths inside the room. Technical staff not able to have dialogue in English, also they do not communicate thru the reception staff. Good location.

Habitación amplia y cómoda
Lejos de la parte turística de la ciudad
Cerca de la estación de trenes

The staff were amazing and the room was very big

Clean & comfortable room & beds. Bathroom had extra towels & a bathrobe like at home! Breakfast buffet had ample of choices. Front-desk & kitchen staff was extra kind to send hot water+salt in room for a nasty cold & sore throat (gargling) & even allowed to take steam inhalation in hotel's kitchen under supervision!

Excellent hotel, but the best thing about the hotel is the wonderful staff, especially Ms. Manal and Ms. Jihan (at the reception), who dealt with us with all honesty and their service was excellent.

فندق ممتاز لكن افضل ما في الفندق هو طاقم العمل الرائع وخاصة الانسة منال والانسة جيهان ( في الاستقبال ) الذين تعاملوا معنا بكل صدق وخدمتهم ممتازة ،

Overall good experience

It was a very nice and clean hotel and staff was very helpful, but had serious internet problem. Connecting internet inside my room was impossible, I had to sit at the lobby when i needed internet. Hotel is one hour by walking to the Fez medina and 15 minutes with Taxi.

On a week long trip from UK with friends visiting different cities in Morocco. Arrived here in Fes on day 4. This was the first hotel where reception were fully prepared for our arrival/check-in: we were assisted with parking, our luggage was taken from our vehicle straight to our rooms, our rooms were twin as requested, all on the same floor. Credit to Khadija & Noorudeen at reception. Access to the swimming pool was slightly extended for us as we arrived early evening before closing time. The rooms were very clean & comfortable - excellent comfy beds. Breakfast was wide ranging with delicious hot food items - our omelettes were cooked perfectly to order (I’m normally very picky about how my omelettes are made). All staff were courteous & attentive. Would stay here again!

Had a fantastic stay at this hotel! Friendly reception. We initially had a room on floor 5, but almost immediately after we arrived in our room they called to say that there was some work going on. We did not find this a problem, but soon someone at the counter was there to guide us to a better room on the sixth floor, for which NO surcharge was charged. The hotel and rooms are immaculately maintained. Everything is there. Highly recommended!!

I’m writing this review during my stay as I can’t believe they call themselves a 5 star? Seriously?

Room is dated like in the 60s filthy looking carpet the lamps were like in the 20s not all function
Worst part is yet to come
1) room 522 was so cold.. that I had to ask for 2 heaters (yes they don’t have a heating system, I’ve only heard of a hotel without air con, this place is without heating) when you have 2 heaters plugged in the circuit board will trip. How amazing
2) shower pressures was super poor
3) water isn’t even hot enough to shower
4) asked for the engineering he STEPPED INTO THE BATHTUB WITH HIS SHOES ON wtf?
5) the lack of sockets is amazing
6) the hairdryer doesn’t work

I don’t know what works here… I’m moving out tomorrow despite a 2 nights stay

I was so exited in the beginning as I saw the great commercial images of this hotel in the main booking page. But when I visit it actually it was a disaster they’re not providing water from the housekeeping side. They don’t even have a housekeeper at night. Plus the wifi is completely not functioning. There was only 1 man operating in this hotel as a technician and as a bagagiste and all… anyway I’m really disappointed by this kind of a service in a touristic place .

This hotel smells like cigarettes from the moment you walk in. There is NO SUCH THING AS A NON SMOKING FLOOR!!! Due to vents, you can smell the cigarettes everywhere. They have a small bar inside the hotel and people even smoke in there. It’s horrible. People were even smoking in the lobby right underneath a sign that said “no smoking”. It’s disgusting. Thank God I was only here for 2 days.

The front desk staff was helpful and professional. Key to room was a pain and usually worked after 5-6 tries.
Spa was closed indefinitely so advertised spa services not available. Room was average and for most part was clean. Breakfast was not great because food was always cold and selections limited. Restaurant staff indifferent to customers. Another party in group sitting next to us on table asked for a coke after having to stand up and command the staff to come over. Do you think the guy would ask if anyone else at the table wanted something to drink with their buffet dinner? Not one peep just dumped her cola, which you purchase, and left. Not impressed and i am not coming back for another visit to this establishment.

Nice big room. Comfortable. Well equipped. Small pool without personel to serve you most of the time. Very poor breakfast not suitable for a five stars hotel. Nice location. Good for spending a night or two.

This hotel was selected by the Julia tour company in Spain. It is old and shabby and unwelcoming. It claims 5* but isn't worth 3. There are so many negatives it's hard to know where to start. Sam's Bar is supposed to be open from 10 am to 11 pm. It wasn't open at all. Neither was the snack bar. The pool is uninspiring and there is no service there. The 8 person restaurant tables oblige persons to sit with strangers. The food is as dull as a college dining room - all buffet style. Only very indifferent Moroccan wine is available, no beer or cocktails. In our room (611) the hair drier was broken. Guests are harangued by street hawkers the moment they step outside the door. The area is drab and there is nowhere appealing to walk to.

We had the distressing experience of witnessing a waitress being searched by a superior, on suspicion of mishandling money. Fortunately we were in a position to exonerate her, but the public humiliation of this poor woman was a disgrace.

In summary - avoid this place. There must be better.

Chris.

In Fes we booked the Ramada and frankly I expected more but I guess you have to settle with what you get. Good location, it offered a very nice breakfast. The fact that we had no hot water in the shower or that the hair dryer didn’t work were minor things

We came to this hotel by our guide’s recommendation. We arrived at dinner time and must say that the food was terrible and done not as it should be!! The rooms were almost all with no hot water in the bathroom the room hotel phones weren’t functioning! No Kettle or cups to make hot beverages! The receptionist are indifferent to all the problems i told her. No service attitude.
The management of this hotel must get hold of the mediocre service that almost all the people we met told about this low level hotel!!!
Great disappointment
Definitely not recommend!

Pessima pulizia, diversi malfunzionamenti (phon, scarico e altro), macchie sul lenzuolo. Equivalente ad un 2/3 stelle italiano