Commercial Hay Hotel

Hotels
•
Independent
7.6 (153 reviews)
199 Lachlan Street, Hay, New South Wales, 2711 , Hay , AU
61-02 6993 1600

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Facilities

Express check-out
Free WiFi
Express check-in/check-out
Designated smoking area
Wheelchair accessible
Picnic area
Front desk (limited hours)
Express check-out
Express check-in
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Cons:
Room quality issues
Lack of amenities
Poor breakfast options

Categories

Cleanliness
7.06
Several reviews mention cleanliness positively, but some noted issues such as poor condition and unpleasant smells.
Service
8.53
Many reviews highlight friendly and professional staff.
Location
8.57
The hotel is conveniently located close to shops.
Room Quality
6.02
Multiple reviews indicate rooms in need of repairs and some poor amenities.
Amenities
7.55
Basic amenities provided but with some comments about a lack of functionality.
Value for Money
8.01
Generally viewed as good value for budget travelers despite some room issues.
Food and Beverage
7.06
Continental breakfast offered but described as minimal and lacking choices.
Overall Experience
8.03
Mixed feelings about the stay, with some fundamental issues noted but overall satisfactory for budget travelers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:00

Property Description

Convenient Amenities: Embrace the convenience of complimentary wireless internet access, tour/ticket assistance, and a picnic area.

Featured Amenities: Enjoy the perks of express check-in, express check-out, and laundry facilities.

Comfortable Rooms: Relax in one of the 31 air-conditioned rooms with microwaves, free Wi-Fi, and private bathrooms with rainfall showerheads.

Explore Nearby Attractions: Located in Hay, Commercial Hay Hotel is within walking distance of Dunera Museum, Hay Heritage Walk, and Hay Gaol Museum.

Book now to experience comfort and convenience at Commercial Hay Hotel!

Important information:

  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Accessibility

    No elevators

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.6
Based on 153 reviews
Cleanliness: 7.06
Service: 8.53
Location: 8.57
Room Quality: 6.02
Amenities: 7.55
Value for Money: 8.01
Food and Beverage: 7.06
Overall Experience: 8.03
R
Rodney
10
Pros:

Accommodation was good value for money.

2025-10-02 • via Nuitee
M
Michael
10
Pros:

Easy, no hassles

2025-10-02 • via Nuitee
T
Tony • partner
10
Pros:

Staff were so pleasant and helpful upon check in and out. Doing a great job with a beautiful building

2025-09-30 • via Nuitee
D
David
10
Pros:

The car park was good

2025-09-29 • via Nuitee
T
Terry • family
6
Pros:

Nothing

2025-09-28 • via Nuitee
J
John
8
Pros:

Historic accommodation
Need to open the front bar for travellers

2025-09-26 • via Nuitee
P
Paul
8
Pros:

Clean rooms, friendly staff. Good for an overnight stay on the way through.

2025-09-25 • via Nuitee
R
Robert
6
Pros:

We have stayed here twice before and had thought it was good value for money. But our room this time was in need of some repairs and refurbishing, carpet needed replacing and plumbing required attention, but still ok for an overnight stay.

2025-09-25 • via Nuitee
H
Harmanjeet
10
Pros:

We had comfortable stay.
It was really easy to communicate with staff

2025-09-22 • via Nuitee
J
Jamal
10
Pros:

Staff are friendly and professional

2025-09-22 • via Nuitee
R
Rhonda • partner
6
Pros:

Budget accommodation but for one night it was adequate. Comes with a minimal continental breakfast. Clean room and bed comfortable.

2025-09-14 • via Nuitee
D
David
10
Pros:

Lovely great service great location comfortable

2025-09-12 • via Nuitee
A
Andrew
8
Pros:

Lovely clean hotel…definitely visit if you love signs everywhere telling you what you can and can’t do and where you can and can’t go.

2025-09-03 • via Nuitee
B
Brian • partner
8
Pros:

This is an old property and it has seen better days. Having said that it was clean and tidy at a reasonable price. The breakfast was good and we felt safe and secure.

2025-09-02 • via Nuitee
I
Isaac
2
Pros:

Pretty disappointed really

2025-08-29 • via Nuitee
F
Flordalin
10
Happy and satisfied
Pros:

Very friendly staff and comfortable bed

2025-08-25 • via Nuitee
C
Christopher
8
Good cheap stay
Pros:

Good stay. Cheap accommo. Clean place. Good location

2025-08-24 • via Nuitee
G
Gary • partner
8
Pros:

Easy to access. Close to shops. Secure

2025-08-24 • via Nuitee
K
Kazim Hussain • family
10
Pros:

Great experience

2025-08-22 • via Nuitee
M
Marie
6
Pros:

Requiresca Receptionist .

2025-08-22 • via Nuitee