Best Western Troy Hotel

Hotels
Best Western
7.6 (373 reviews)
2020 Formosa Road , Troy , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Convenient location
Helpful staff
Clean common areas
Cons:
Dated hotel
Poor room quality
Breakfast was disappointing

Categories

Cleanliness
7.18
Multiple mentions of dirtiness and unclean towels.
Service
9.15
Numerous reviews praised the staff's professionalism and helpfulness.
Location
9.19
The location was highlighted as very convenient for many guests.
Room Quality
6.64
Reviews indicated dated furnishings and various issues in room quality.
Amenities
7.17
Some amenities mentioned as poor, including breakfast and cleanliness.
Value for Money
7.63
Some guests felt they got what they paid for despite the issues.
Food and Beverage
5.68
Breakfast received negative mentions and was considered poor.
Overall Experience
8.15
General stay satisfaction mentioned, but overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:36

Property Description

Convenient Location
Situated near Interstates 70 and 55, Holiday Inn Express Hotel & Suites Troy offers easy access to Horseshoe Lake and Cahokia Mounds State Park.

Comfortable Rooms
Each room is equipped with modern amenities like free Wi-Fi, a flat-screen TV, microwave, and refrigerator, ensuring a comfortable stay for guests.

Relaxation and Convenience
Guests can unwind in the indoor pool and hot tub, stay active in the gym, and stay productive in the business center. With a 24-hour front desk, assistance is always available.

Experience a seamless blend of comfort and convenience at Holiday Inn Express Hotel & Suites Troy. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 373 reviews
Cleanliness: 7.18
Service: 9.15
Location: 9.19
Room Quality: 6.64
Amenities: 7.17
Value for Money: 7.63
Food and Beverage: 5.68
Overall Experience: 8.15
R
Richard solo_traveller us
10
Pros:

Clean room

2026-08-21 via Nuitee
C
Christy couple us
7
2026-08-13 via Nuitee
D
Dillon solo_traveller us
1
Mold in AC
Pros:

The room advertised at a good price

Cons:

Black mold in the AC unit, water got warm at best, bathroom fan didn't work(turned on but squealed and thumped, and the tub faucet wasn't caulked and pulled away from the way. Traveled all around the country and by far the worst room I've been in

2026-08-07 via Nuitee
L
Lukas solo_traveller de
7
2026-08-04 via Nuitee
L
Lukas solo_traveller de
7
2026-08-04 via Nuitee
K
Kenneth couple us
7
Despite the renovation construction I was satisfied with our stay at Best Western.
Pros:

Breakfast had a good amount of selections for me. Our room was a newly renovated room on the third floor and made for a very nice stay for the night. The location was convenient being right off of the interstate.

Cons:

The hotel was under renovation so there was bound to be some dust and clutter. But I believe it could have been cleaned a little better especially in the stairwells. Also the elevator was not working due to a recent issue so we had to carry our luggage up two floors. I wonder if it had been inspected recently.

2026-08-03 via Nuitee
T
Tammy solo_traveller us
1
Pros:

Nothing

Cons:

The front desk clerk was not professional and very fivourously convinced she was a nice person to put it in real words she accused me of bringing trashy people to her hotel which I never did I was a solo traveling paying customer who also left tips at my previous stays plus they had no security cameras at the time if my stay and the elevator was even broke once and I was on the 3rd floor I never complained or was disrespectful to this lady named Ashly but she took it upon herself to make sure she did a great job of making me feel like I was a vilan in her town and she been there 20 years and she wasn't having my kind .so my review has to do with customer service and when someone ask you a sincere question and you honestly answer because you think just maybe since she asked so sincerely that they may be a good human being but don't always trust what you think ....100.Real Talk.the rest of the staff was outstanding and presented themselves as they should have .

2026-08-02 via Nuitee
M
Marla family_with_children us
4
Pros:

The room was pretty clean.

Cons:

The elevator was very dirty. No hair dryer or coffee pot in our room. There were a bunch of hoses in the pool area.

2026-07-23 via Nuitee
B
Barbara solo_traveller us
9
Great hotel for great price
Pros:

Great place to stay- staff very pleasant and location easy access off and on I-70. Would highly recommend

Cons:

They were doing some remodeling but it didn’t impact my stay at all

2026-07-23 via Nuitee
W
WileyBaba family_with_children us
1
I took one look and knew I could not stay here with my family
Pros:

Its awful

Cons:

looked like a homeless shelter

2026-07-17 via Nuitee
T
Tammy solo_traveller us
2
Pros:

Nothing

Cons:

Anything.

2026-07-15 via Nuitee
K
Kimberly solo_traveller us
7
2026-07-12 via Nuitee
T
Tammy solo_traveller us
10
T.B
Pros:

The best western is an awesome homey hotel they have a wonderful staff and they really care about you and they have a pool.

Cons:

Nothing

2026-07-04 via Nuitee
C
Christina solo_traveller us
8
Pros:

Location

2026-07-03 via Nuitee
T
Tashua solo_traveller us
10
2026-07-01 via Nuitee
B
Barbara couple us
10
Great hotel and location - bargain for the price
Pros:

Room was good size, very clean. Breakfast was okay and location was great!

Cons:

Breakfast could have been a little better but was okay. Limited selection.

2026-06-30 via Nuitee
M
Marvin family_with_children us
10
2026-06-30 via Nuitee
T
Tammy solo_traveller us
9
Pros:

The staff and the privacy.exceptional!!!!!

Cons:

Nothing they are remodeling you either except it because the service is awesome or you go somewhere else that's unpleasant.

2026-06-24 via Nuitee
K
Kimberly couple us
5
2026-06-19 via Nuitee
P
Peggy couple us
2
No elevator, bad breakfast made for a bad stay.
Pros:

The staff was nice.

Cons:

The elevator didn't work the entire time we were there. the breakfast was a joke

2026-06-18 via Nuitee