Best Western Troy Hotel

Hotels
•
Best Western
7.3 (219 reviews)
2020 Formosa Road , Troy , US
+1 618-667-9200

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (multiple positive mentions)
Convenient location (easy access off I-70)
Recently renovated rooms (several guests)
Good value / bargain price
Clean rooms noted by multiple guests
On-site pool
Cons:
Mold in AC / maintenance issues in some rooms
Elevator frequently out of service
Breakfast quality limited or poor in multiple reviews
Spotty cleanliness in common areas (dusty stairwells, dirty elevator)
Missing in-room amenities (no hair dryer, no coffee maker in some rooms)

Categories

Cleanliness
5.6
Mixed reports: several guests said rooms were clean or newly renovated, but there are serious cleanliness/maintenance complaints (black mold in the AC, dusty stairwells, dirty elevator).
Service
8.8
Generally praised: multiple reviewers called the staff wonderful, friendly and helpful; one notable negative front-desk interaction was reported but is an outlier compared with otherwise strong staff comments.
Location
9
Very positive: repeatedly described as convenient and easy to access off the interstate (I-70) and a good location for the price.
Room Quality
6.4
Mixed: some guests enjoyed newly renovated rooms and good room size, while others reported serious issues (mold in AC, plumbing/caulking problems) that lowered perceived room quality.
Amenities
6
Below average: on-site pool noted but with issues (hoses), frequent elevator outages, and missing in-room items (no hair dryer or coffee maker) and limited security/camera concerns.
Value for Money
8.5
Positive: multiple reviewers called the hotel a good bargain or good price for what they received.
Food and Beverage
5.6
Generally negative to mixed: breakfast quality and selection were criticized in several reviews (described as horrible or limited), though a few noted acceptable or decent options.
Overall Experience
8.5
Mixed but leaning positive: many guests were satisfied despite renovation-related dust and the elevator issue, praising staff and renovated rooms, while a minority reported very poor experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Convenient Location
Situated near Interstates 70 and 55, Holiday Inn Express Hotel & Suites Troy offers easy access to Horseshoe Lake and Cahokia Mounds State Park.

Comfortable Rooms
Each room is equipped with modern amenities like free Wi-Fi, a flat-screen TV, microwave, and refrigerator, ensuring a comfortable stay for guests.

Relaxation and Convenience
Guests can unwind in the indoor pool and hot tub, stay active in the gym, and stay productive in the business center. With a 24-hour front desk, assistance is always available.

Experience a seamless blend of comfort and convenience at Holiday Inn Express Hotel & Suites Troy. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.3
Based on 219 reviews
Cleanliness: 5.6
Service: 8.8
Location: 9
Room Quality: 6.4
Amenities: 6
Value for Money: 8.5
Food and Beverage: 5.6
Overall Experience: 8.5
S
Steenburgh • couple • us
10
2026-11-01 • via Nuitee
R
Randall • couple • us
9
Hotel good could have stopped renovation at 6 instead of 8
Pros:

Great breakfast

2026-09-20 • via Nuitee
T
Theresa • extended_group • us
10
Enjoyed it !
Pros:

Wonderful staff and recently renovated.

2026-09-07 • via Nuitee
R
Richard • solo_traveller • us
10
Pros:

Clean room

2026-08-21 • via Nuitee
C
Christy • couple • us
7
2026-08-13 • via Nuitee
D
Dillon • solo_traveller • us
1
Mold in AC
Pros:

The room advertised at a good price

Cons:

Black mold in the AC unit, water got warm at best, bathroom fan didn't work(turned on but squealed and thumped, and the tub faucet wasn't caulked and pulled away from the way. Traveled all around the country and by far the worst room I've been in

2026-08-07 • via Nuitee
L
Lukas • solo_traveller • de
7
2026-08-04 • via Nuitee
L
Lukas • solo_traveller • de
7
2026-08-04 • via Nuitee
K
Kenneth • couple • us
7
Despite the renovation construction I was satisfied with our stay at Best Western.
Pros:

Breakfast had a good amount of selections for me. Our room was a newly renovated room on the third floor and made for a very nice stay for the night. The location was convenient being right off of the interstate.

Cons:

The hotel was under renovation so there was bound to be some dust and clutter. But I believe it could have been cleaned a little better especially in the stairwells. Also the elevator was not working due to a recent issue so we had to carry our luggage up two floors. I wonder if it had been inspected recently.

2026-08-03 • via Nuitee
T
Tammy • solo_traveller • us
1
Pros:

Nothing

Cons:

The front desk clerk was not professional and very fivourously convinced she was a nice person to put it in real words she accused me of bringing trashy people to her hotel which I never did I was a solo traveling paying customer who also left tips at my previous stays plus they had no security cameras at the time if my stay and the elevator was even broke once and I was on the 3rd floor I never complained or was disrespectful to this lady named Ashly but she took it upon herself to make sure she did a great job of making me feel like I was a vilan in her town and she been there 20 years and she wasn't having my kind .so my review has to do with customer service and when someone ask you a sincere question and you honestly answer because you think just maybe since she asked so sincerely that they may be a good human being but don't always trust what you think ....100.Real Talk.the rest of the staff was outstanding and presented themselves as they should have .

2026-08-02 • via Nuitee
M
Marla • family_with_children • us
4
Pros:

The room was pretty clean.

Cons:

The elevator was very dirty. No hair dryer or coffee pot in our room. There were a bunch of hoses in the pool area.

2026-07-23 • via Nuitee
B
Barbara • solo_traveller • us
9
Great hotel for great price
Pros:

Great place to stay- staff very pleasant and location easy access off and on I-70. Would highly recommend

Cons:

They were doing some remodeling but it didn’t impact my stay at all

2026-07-23 • via Nuitee
W
WileyBaba • family_with_children • us
1
I took one look and knew I could not stay here with my family
Pros:

Its awful

Cons:

looked like a homeless shelter

2026-07-17 • via Nuitee
T
Tammy • solo_traveller • us
2
Pros:

Nothing

Cons:

Anything.

2026-07-15 • via Nuitee
K
Kimberly • solo_traveller • us
7
2026-07-12 • via Nuitee
T
Tammy • solo_traveller • us
10
T.B
Pros:

The best western is an awesome homey hotel they have a wonderful staff and they really care about you and they have a pool.

Cons:

Nothing

2026-07-04 • via Nuitee
C
Christina • solo_traveller • us
8
Pros:

Location

2026-07-03 • via Nuitee
T
Tashua • solo_traveller • us
10
2026-07-01 • via Nuitee
M
Marvin • family_with_children • us
10
2026-06-30 • via Nuitee
B
Barbara • couple • us
10
Great hotel and location - bargain for the price
Pros:

Room was good size, very clean. Breakfast was okay and location was great!

Cons:

Breakfast could have been a little better but was okay. Limited selection.

2026-06-30 • via Nuitee