Royal Orchid Hotel Guam

Hotels
6.5 (387 reviews)
626 Pale San Vitores Road , Tumon , gu

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean rooms
Affordable prices
Cons:
Poor cleanliness
Issues with service and amenities

Categories

Cleanliness
4.46
Reviews indicated issues with cleanliness, such as bad smells and overall dirtiness.
Service
7.43
Staff were friendly but not particularly helpful in various situations.
Location
8.47
Good location with nearby conveniences noted by multiple reviewers.
Room Quality
5.42
Inconsistent experiences, with some reviews mentioning mold and maintenance issues.
Amenities
4.45
Several comments indicated lack of amenities and issues like broken escalators.
Value for Money
7.41
Often described as budget-friendly, but negative aspects detract from the overall perception.
Food and Beverage
7.46
Breakfast was mentioned as positive, but limited information on overall food quality.
Overall Experience
6.93
Mixed reviews leading to an average overall experience, with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 11:37

Property Description

Luxurious Oceanfront Property
The Royal Orchid Hotel offers a stunning view of Tumon Bay and boasts a shopping arcade, fitness center, outdoor pool, and hot tub for guests to enjoy. Most rooms provide picturesque ocean views and there are four dining options on-site to choose from. Free Wi-Fi is available throughout the property.

Elegant Rooms and Convenient Amenities
Each air-conditioned room and suite features traditional décor, marble floors, and a choice of city, pool, or ocean views. Guests can expect a refrigerator, coffee maker, spacious bathrooms with separate bath and shower, and cable TV. The hotel also offers coin-operated laundry facilities, ice and vending machines on every floor, and a USO lounge with free activities for military personnel.

Prime Location for Leisure and Shopping
Situated just a short walk from the beautiful beaches of Tumon Bay, the hotel is also close to Windward Hills Golf Course and Guam International Airport. Guests can indulge in shopping at the outlets located within the hotel and explore high-end brands at Tumon Sands Plaza, a quick 5-minute drive away.

Book your stay at Royal Orchid Hotel Guam for a luxurious and convenient experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$7 per person per night when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.5
Based on 387 reviews
Cleanliness: 4.46
Service: 7.43
Location: 8.47
Room Quality: 5.42
Amenities: 4.45
Value for Money: 7.41
Food and Beverage: 7.46
Overall Experience: 6.93
R
Rachael • family_with_children • kr
1
Mold & Mildew own the building. STAY AWAY.
2026-02-13 • via Nuitee
Y
YOICHI • family_with_children • jp
8
2026-02-12 • via Nuitee
Z
Zerlene • family_with_children • gu
4
2026-02-11 • via Nuitee
L
Lysah • couple • us
7
Good location but could be cleaner.
Pros:

The location was near the beach

Cons:

How the bed wasn’t cleaned right

2026-01-29 • via Nuitee
M
Maribel • family_with_children • mp
7
2026-01-23 • via Nuitee
W
WONJIN • family_with_children • jp
5
2026-01-22 • via Nuitee
E
Elizabeth • couple • us
7
2026-01-20 • via Nuitee
M
Mariana • couple • gu
6
It was an alright way to spend our weekend.
Pros:

The location, friendly staff, and pricing is fair.

Cons:

There was mould in the first room we were given and it seems there was mould in the crevices. The linens were also stained and the light in the restroom was not working.

2026-01-19 • via Nuitee
R
Rocky • solo_traveller • us
2
I want a refund or at least refund for half my stay.
Pros:

At least the bed didn’t have bugs.

Cons:

Everything else. Horrible stay. Staff was nice but not helpful at all.

2026-01-19 • via Nuitee
S
Saddler • couple • gu
9
my stay was peaceful and well rested ,
Pros:

breakfast was great . service is good also . room was advanced and peaceful .

Cons:

the parking outside . the road needs to be more secured and clean .

2026-01-19 • via Nuitee
A
Ayaka • couple • jp
6
2026-01-19 • via Nuitee
T
TAIKI • family_with_children • jp
7
2026-01-19 • via Nuitee
H
HIROKO • couple • jp
6
2026-01-12 • via Nuitee
M
Mantanona • family_with_children • gu
6
It was decent.
Cons:

The size of room

2026-01-04 • via Nuitee
J
Jungyoon • family_with_children • kr
7
2026-01-03 • via Nuitee
Y
Yasmine Marie • couple • gu
10
Cons:

Our whole stay was amazing, I just dislike how it’s been over a month and I haven’t received my security deposit. I’ve called multiple times and spoke to three individuals to handle this situation and nothing has been fixed yet.

2026-01-03 • via Nuitee
T
techur • couple • us
10
2025-12-23 • via Nuitee
J
Jennika • couple • gu
5
2025-12-21 • via Nuitee
J
Jojo • family_with_children • us
1
Pros:

nothing to like

Cons:

hotel smellla like pee, mold, condensation, escaltor not working, entrance to the lobby ia a lokng amd comfusing maze, and the building is mot safe as it has notification it has safety issues

2025-12-21 • via Nuitee
C
Certeza • family_with_children • us
1
Pros:

I didn't get my security deposit back on my debit card

2025-12-21 • via Nuitee