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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Car hire
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Currency exchange
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Darts
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Pet bowls
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Billiards or pool table
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Free wired internet
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Reception hall
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Exercise/lap pool
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Swimming nearby
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Oceanfront Property
The Royal Orchid Hotel offers a stunning view of Tumon Bay and boasts a shopping arcade, fitness center, outdoor pool, and hot tub for guests to enjoy. Most rooms provide picturesque ocean views and there are four dining options on-site to choose from. Free Wi-Fi is available throughout the property.
Elegant Rooms and Convenient Amenities
Each air-conditioned room and suite features traditional décor, marble floors, and a choice of city, pool, or ocean views. Guests can expect a refrigerator, coffee maker, spacious bathrooms with separate bath and shower, and cable TV. The hotel also offers coin-operated laundry facilities, ice and vending machines on every floor, and a USO lounge with free activities for military personnel.
Prime Location for Leisure and Shopping
Situated just a short walk from the beautiful beaches of Tumon Bay, the hotel is also close to Windward Hills Golf Course and Guam International Airport. Guests can indulge in shopping at the outlets located within the hotel and explore high-end brands at Tumon Sands Plaza, a quick 5-minute drive away.
Book your stay at Royal Orchid Hotel Guam for a luxurious and convenient experience.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
No parking available.
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for US$7 per person per night when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
People no matter the age stay for US$50 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
It’s just unique and has a Family type vibe
It’s great but unfortunately due to the past especially COVID times, things have changed. The roof top was once a great place to vibe out especially to hang out and eat or chill after a fun night in Tumon and see all the lights and cars to reminisce and get our heads right before heading home ( as a local)
Even for tourists if they stayed at another location was welcome and still are .
Our stay at the Royal Orchid was extremely disappointing and, more importantly, concerning from a health standpoint.
The hotel is advertised on Booking.com as family-friendly, which made the conditions we encountered even more troubling. We had to change rooms up to three times due to persistent air-quality issues. There was a strong mildew and musty odor throughout the entire building, though it was more concentrated inside the guest rooms. In addition, our rooms had visible mold and mildew and a noticeable smell of cigarette smoke. These are serious concerns and unacceptable in any accommodation — especially one marketed to families.
I was traveling with a toddler and an infant, and after the second night both my infant and I developed runny noses. I also experienced chest and throat tightening due to my asthma. While I cannot medically confirm causation, the visible mold and smoke odor made the environment feel unsafe, particularly for families with young children or individuals with preexisting respiratory conditions.
When we raised the issue, the hotel’s on-site maintenance staff inspected the room and signed documentation acknowledging the presence of mold and that the room was unfit due to health and safety concerns. Despite this, the hotel’s management team — which handles disputes online from the Philippines rather than locally in Guam — later denied that there was any issue. There was no sense of urgency from the management team, even though this was a documented health concern involving an infant and a guest with asthma.
Having written acknowledgment from on-site staff contradicted by remote management, combined with the lack of urgency, was both frustrating and alarming. Because disputes are handled remotely rather than locally, there was no meaningful on-site accountability, and communication felt procedural rather than solution-oriented.
Due to the lack of proper resolution, I ultimately had to dispute the charge through my credit card company.
Travelers should expect basic standards of cleanliness, safe air quality, transparency, and timely action when health concerns are raised — especially at a property advertised as family-friendly. Unfortunately, that was not our experience here.
On top of all this, the walls are paper thin and noise travels so easily from hall to room and room to room. The hotel is absolutely dead with activities or life when you get to the lobby but I understand considering the smell of mold is also in the lobby and pretty hard to tolerate.
The location was near the beach
How the bed wasn’t cleaned right
The location, friendly staff, and pricing is fair.
There was mould in the first room we were given and it seems there was mould in the crevices. The linens were also stained and the light in the restroom was not working.
At least the bed didn’t have bugs.
Everything else. Horrible stay. Staff was nice but not helpful at all.
breakfast was great . service is good also . room was advanced and peaceful .
the parking outside . the road needs to be more secured and clean .
The size of room
Our whole stay was amazing, I just dislike how it’s been over a month and I haven’t received my security deposit. I’ve called multiple times and spoke to three individuals to handle this situation and nothing has been fixed yet.
nothing to like
hotel smellla like pee, mold, condensation, escaltor not working, entrance to the lobby ia a lokng amd comfusing maze, and the building is mot safe as it has notification it has safety issues
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