Lancaster Gate Hotel

Hotels
7.7 (1252 reviews)
66-71, Lancaster Gate , London , gb

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Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Easy transportation
Friendly staff
Great location
Cons:
Poor reception service
Cleanliness issues
High food prices

Categories

Cleanliness
7.03
Several reviews indicated dissatisfaction with cleanliness, affecting overall experience.
Service
8
Mixed reviews highlight good staff but also mention poor reception service.
Location
9.04
Multiple reviews praised the location for its convenience and proximity to attractions.
Room Quality
7.49
Rooms overall mentioned as comfortable; some noted issues with size and amenities.
Amenities
8.02
Amenities were generally acceptable, although some guests found the bar prices high.
Value for Money
7.98
Value is considered decent but impacted by mixed reviews on service and cleanliness.
Food and Beverage
6.53
Many guests expressed dissatisfaction with high prices and limited breakfast options.
Overall Experience
7.5
Overall stay was good but marred by issues with service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:20

Property Description

Central Location and Easy Access
The Lancaster Gate Hotel is perfectly located in the heart of London, providing quick access to major transport links and top landmarks. Hyde Park and Kensington Gardens are just steps away, making it an ideal choice for exploring the city.

Modern and Well-Equipped Rooms
Enjoy a comfortable stay in the hotel's modern and spacious bedrooms, each equipped with an en suite bathroom, air conditioning, tea/coffee facilities, and an LCD flat-screen TV. The perfect retreat after a day of sightseeing or business meetings.

Dining and Entertainment Options
Indulge in the newly refurbished Serpentine restaurant and bar, offering a contemporary setting with a jazz theme and a variety of cocktails. Start your day with a delicious breakfast buffet and unwind with a drink at the stylish Serpentine Bar in the evening.

Book your stay at The Lancaster Gate Hotel now for a memorable London experience.

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

Due to external road works in the area, there has been a disruption to the gas supply. For safety reasons, we are not permitted to restore or operate the gas system at this time.

As a result, we are currently unable to provide hot water in the hotel until further notice. Unfortunately, this also means we are not able to accommodate guest stays during this period, as we are unable to meet the required comfort and service standards. untill 22nd AprilGuests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 1252 reviews
Cleanliness: 7.03
Service: 8
Location: 9.04
Room Quality: 7.49
Amenities: 8.02
Value for Money: 7.98
Food and Beverage: 6.53
Overall Experience: 7.5
A
alp • couple • tr
7
2026-06-13 • via Nuitee
B
Börje • couple • se
2
2026-06-13 • via Nuitee
A
Ahmed • couple • sa
7
فندق كثير عليه ⭐️⭐️⭐️
Pros:

موقعه رائع قريب من بوند ستريت وماريليبون، جاي على اللاين الأحمر للاندرغواند وبين محطتين لانكاستر غيت وكوينزوي، جنب المطعم اليوناني هيلبي وجنبها بقالة جيدة، وقريب جدًا من حديقة كينغستون غاردن المرتبطة بشكل مباشر بهايد بارك .

الموظفين لطيفين، الغرفة نظيفة جدًا، ومناسبة اذا كنت شخص لحالك او مع شخص اخر فقط وتعتبره فندق للراحة فقط بدون مميزات.

Cons:

الأصنصير مزعج ويلخبط بين فوق وتحت
الأعمال الإنشائية مزعجة
ما يزودونك بموية شرب بالغرف
و لا بمناديل ولازم تطلبها منهم ( ما كأنها أشياء اساسية)
الدواليب صغيرة بشكل مزعج لا تكفي طفل كيف عاد شخص بالغ او شخصين
واجهت موقف سيئ، مع الأعمال الإنشائية غيروا باب الدخول وجلسنا ننتظر 10 دقايق تالي الليل، آخرتها طلع الدخول بباسوورد ولا تم تنبيهنا بذلك .

2026-06-12 • via Nuitee
C
Catalano • extended_group • us
3
Awful!
Cons:

Picture in advertising not real
Mold in bath tub. Bath skirt deteriorated and crumbling. Room change required and we spent the next 6 days in a basement which was cold. Mgr had to have thermostat “remotely” reset.
What an expensive disappointment! Can someone contact me to discuss

2026-06-12 • via Nuitee
H
Hanan • couple • ae
1
2026-06-12 • via Nuitee
M
Marie • couple • se
7
Bra läge och trevlig personal
Pros:

Läget och personalen var toppen.

Cons:

Rummen behöver en uppfräschning, bort med heltäckningsmattan och fixa knarrande golv. Det pågår en renovering av lobbyn just nu så förhoppningsvis fortsätter denna även till rummen.

2026-06-12 • via Nuitee
Ángel • couple • es
7
2026-06-12 • via Nuitee
N
Najimul • solo_traveller • gb
10
2026-06-12 • via Nuitee
P
Pamela • solo_traveller • gb
7
Good value
Pros:

Location is brilliant - general ambience of the hotel is lovely. The room was very comfy.

Cons:

Picky points but no bisuits to have with my tea. The shower was tricky to get right.

2026-06-12 • via Nuitee
M
Mirko • couple • au
9
2026-06-11 • via Nuitee
N
Noemi • couple • es
6
2026-06-11 • via Nuitee
B
beaumont • solo_traveller • gb
7
2026-06-11 • via Nuitee
M
Michael • solo_traveller • gb
10
Pros:

Thank you

2026-06-11 • via Nuitee
N
Noemi • couple • es
6
2026-06-11 • via Nuitee
R
Rodrigo • couple • br
7
Pros:

Atendimento, foi rápido e Cortez.

Cons:

Quarto era muito pequeno, banheiro tb era pequeno.

2026-06-11 • via Nuitee
A
AXEL • couple • de
8
Cons:

Baustelle

2026-06-10 • via Nuitee
E
Elizabeth • extended_group • gb
7
Good location - will return once the much-needed renovations are complete.
Pros:

The hotel is currently undergoing significant (and much needed) renovation. This was communicated well in advance, so we knew what to expect, and that breakfast wouldn't be available. The staff were lovely, and the location is superb. Very quiet, even with the window open, despite being in the centre of London. The price charged for the location and given the renovations was fair. I would definitely stay again once it is restored.

Cons:

The actual condition of the room was poor. The shower head was broken and loose, with only moderately warm water. It had to be held to be used. No soap provided, only shower gel and shampoo. Fingers crossed this will all be picked up in the renovation.

2026-06-10 • via Nuitee
M
Momoyo • couple • jp
5
楽しかった
Pros:

booking.comの予約が消えていたがすぐ対応してくれて宿泊できた

Cons:

レストランがない

2026-06-10 • via Nuitee
S
Salem • couple • ae
5
2026-06-10 • via Nuitee
N
Natasha • solo_traveller • gb
6
2026-06-10 • via Nuitee