Lancaster Gate Hotel

Hotels
7.7 (1158 reviews)
66-71, Lancaster Gate , London , gb

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Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Easy transportation
Friendly staff
Great location
Cons:
Poor reception service
Cleanliness issues
High food prices

Categories

Cleanliness
7.03
Several reviews indicated dissatisfaction with cleanliness, affecting overall experience.
Service
8
Mixed reviews highlight good staff but also mention poor reception service.
Location
9.04
Multiple reviews praised the location for its convenience and proximity to attractions.
Room Quality
7.49
Rooms overall mentioned as comfortable; some noted issues with size and amenities.
Amenities
8.02
Amenities were generally acceptable, although some guests found the bar prices high.
Value for Money
7.98
Value is considered decent but impacted by mixed reviews on service and cleanliness.
Food and Beverage
6.53
Many guests expressed dissatisfaction with high prices and limited breakfast options.
Overall Experience
7.5
Overall stay was good but marred by issues with service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:20

Property Description

Central Location and Easy Access
The Lancaster Gate Hotel is perfectly located in the heart of London, providing quick access to major transport links and top landmarks. Hyde Park and Kensington Gardens are just steps away, making it an ideal choice for exploring the city.

Modern and Well-Equipped Rooms
Enjoy a comfortable stay in the hotel's modern and spacious bedrooms, each equipped with an en suite bathroom, air conditioning, tea/coffee facilities, and an LCD flat-screen TV. The perfect retreat after a day of sightseeing or business meetings.

Dining and Entertainment Options
Indulge in the newly refurbished Serpentine restaurant and bar, offering a contemporary setting with a jazz theme and a variety of cocktails. Start your day with a delicious breakfast buffet and unwind with a drink at the stylish Serpentine Bar in the evening.

Book your stay at The Lancaster Gate Hotel now for a memorable London experience.

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

Due to external road works in the area, there has been a disruption to the gas supply. For safety reasons, we are not permitted to restore or operate the gas system at this time.

As a result, we are currently unable to provide hot water in the hotel until further notice. Unfortunately, this also means we are not able to accommodate guest stays during this period, as we are unable to meet the required comfort and service standards. untill 22nd AprilGuests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 1158 reviews
Cleanliness: 7.03
Service: 8
Location: 9.04
Room Quality: 7.49
Amenities: 8.02
Value for Money: 7.98
Food and Beverage: 6.53
Overall Experience: 7.5
K
KEVIN D • couple • us
8
2026-05-16 • via Nuitee
H
Holger • couple • de
6
Für ein paar Tage ist es okay.
Pros:

Die zentrale Lage ist hervorragend.

Cons:

Die Zimmer sind sehr in die Jahre gekommen und entsprechend alt und eng. Duschen mit Vorhang sind auch nicht mehr zeitgemäß…

2026-05-16 • via Nuitee
C
Catharina • solo_traveller • de
7
Pros:

Die Lage

2026-05-16 • via Nuitee
P
Pierre Jean • family_with_children • fr
4
Ok
Pros:

Emplacement idéal

Cons:

Travaux
Propreté salle d'eau

2026-05-16 • via Nuitee
M
MAMDOUH • couple • sa
3
لان اكرر الاقامة بهذا الفندق برغم سعره الغالي الا انه لايستحق هذا المبلغ الكبير
Pros:

موقع الفندق قريب من الهايدبارك

Cons:

الخدمات سيئة لا يوجد تواصل مع الاستقبال و كذلك الغرفة جداً صغيرة و دورة المياه صغيرة ايضاً

2026-05-15 • via Nuitee
P
Patricia • solo_traveller • gb
6
Pros:

Good value

Cons:

They did their best considering it is under construction.

2026-05-15 • via Nuitee
R
ROMI • extended_group • cn
8
Pros:

Great location with lots of choices of transportation,

The service is very warm.

Cons:

Easy to get lost to find the way out , hope the construction of work be done soon and well .

2026-05-14 • via Nuitee
L
Liz • couple • gb
7
2026-05-14 • via Nuitee
R
Raymonde • solo_traveller • gb
6
Pros:

The room was quiet and WiFi worked

Cons:

Key failed - lifts not working- just not quite great overall

2026-05-14 • via Nuitee
P
Peter • solo_traveller • gb
7
Comfortable bed and very polite helpful staff
Pros:

Front of house staff very polite and helpful. Pay them more money.

Cons:

The hotel was under construction, Booking.com should have explained this.
Not the hotels fault

2026-05-14 • via Nuitee
N
Natasha • couple • gb
3
Not again
Cons:

Smelt like chlorine in bathroom, no lights by lift, not enough signs. Very rundown with lots of creaky floors.

I have now been banned by my better half from sorting hotels stays in future!

2026-05-14 • via Nuitee
K
Kerry • couple • au
7
For the cost, it was a good choice.
Pros:

Very clean, lovely staff, great large bath, nice sized room.

Cons:

No kettle in room, building work so lift was broken, not enough signs up to point you in the right direction to Reception and I got lost a lot.

2026-05-14 • via Nuitee
U
Upadhya • solo_traveller • in
7
Pros:

Great location. Rooms were clean.

Cons:

No food was available due to some renovation work. Rooms were small with only basic amenities.

2026-05-13 • via Nuitee
K
Kathy • solo_traveller • ca
5
Disappointed, but kind of knew what I was expecting from other reviews
Pros:

The convenience to venue

Cons:

Although I was told the hotel was under construction, we did not use the shower/tub due to water backing up and leaving dirt from the drain

2026-05-13 • via Nuitee
A
Alhuti • couple • om
1
2026-05-13 • via Nuitee
G
gül • family_with_children • tr
4
Pros:

. We booked and paid for accommodation including breakfast. However, we were informed that breakfast could not be provided due to renovation work. When we asked about this, we were told that our rate was already low anyway.

Since breakfast was included in the reservation, we would like either a refund for the breakfast charge or an equivalent alternative solution.

Cons:

There is no refrigerator in the rooms, the toilet flush works poorly, and there is no hand soap provided. However, the rooms are clean and tidy, and the staff are friendly and helpful.

2026-05-12 • via Nuitee
E
Edward • extended_group • fr
8
2026-05-12 • via Nuitee
M
Mona • couple • no
6
Blir sikkert greit når oppussingen er ferdig. Burde vært stengt når det pågår.
Pros:

Sentralt.

Cons:

Restaurering pågår. Stillaser foran vinduene og mye støy. Ikke frokost.

2026-05-12 • via Nuitee
O
Océane • family_with_children • ch
6
Pros:

Bonne localisation, près de la ligne métro "central line" qui est bien desservi, pratique pour le déplacement
Personnel très agréable

Cons:

Petite remarque sur la chasse d'eau... il faut attendre minimum 5-10min avant de pouvoir tirer la chasse d'eau une deuxième fois
Il a parfois eu à attendre un quart d'heure la nuit (vers minuit) avant de pouvoir re tirer la chasse d'eau.

2026-05-12 • via Nuitee
F
Fabiana • couple • es
7
Hotel adecuado
Pros:

La ubicación

Cons:

Estaba de obras, y tenías que caminar por muchos pasillos y escaleras para llegar a la habitación

2026-05-12 • via Nuitee