Swiss-Belresort Coronet Peak

The room was comfortable and cozy. Nice stay.

Bowling staff really nice

Felt like home.

Everything was good except few things. One is they didn’t provide microwave in the room white felt awkward because I had to microwave my food from outside side such as from gas station and coffee shop. They should put just one microwave in a room. I know it’s about hygiene but if a customer would like to stya for few days , it would be fine. And another is tv. There was not much channels on a tv. Not even you tube. Which found a bit funny. Because I was staying in a macanzie motel located in a Fairlie, they have a you tube in a tv. And here, nothing. I was not watching tv because of that.

Over powering “fresh air” odour through out the whole area.

Pros: Staff were super friendly, gorgeous views surrounding the property, bowling alley at the property for added fun, good location (directly across from Onsen Spa, close to Coronet Peak), free parking on site (can get a bit busy), cute restaurants across from the property

Cons: Aged property which made it feel a bit unclean, food at the property was not great, could hear quite a lot (we were in a room directly next to the stairs which made the noise levels even worse)

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The toilet was not well cleaned

Nil to add

Lovely greeting and service at reception but pretty downhill from there. The property is seriously dated (circa 1980s), and in desparate need of updating. Original fake wood panels, a heater that sounded like it was about to take off, really weak shower over the bath. The bathroom sink was blocked so the water barely drained and when it did, it kind of bubbled up and was giving off a pretty awful smell. Beds were mostly comfortable but the 2 mattresses joined in the middle was not great. Clean i guess (blocked sink aside) but hard to keep old wallpaper and 80s tiles sparkling.
Given its location and the hotel brand i was hoping for better and wouldnt rush back or recommend

I

There is everything that you need for an easy holiday obliviously in not a 5 stars hotel but still a convenient hotel even for the location

The place is fantastically situated if visiting Coronet peak. It is clean and about 20 mins from Queenstown city centre as well.
The room service is not up to the mark. The team had to be reminded a couple of times and when the room was serviced the tea, milk and coffee and other amenities had not been replenished.

On the last day, there was no hot water available and this was not promptly attended to. A flimsy excuse was given that maybe a number of guests had showered in the morning and hence there was no hot water. We ended up having a cold shower because we had to leave which was bot a good experience in the middle of winter. No compensation for the lack of service was offerred.

Good

Very helpful staff.

Service was great by the reception staff who helped re arrange bedrooms for family members. Accomodated our request.

I found my room nice, clean, and warm. Staff were helpful of my needs and request of ground floor room and I was provided care and comfort throughout my stay. Even got a voucher for a free bowling game. Dinner at the restaurant was good with very caring staff who offered free room service. Highly recommended if you’re looking for best quality of accommodation in affordable price.

Was a wonderful stay
The staff was very helpful and made our stay relaxing n fun the room was clean was a bonus with the bowling alley which my moko was stoked we got to play til closing time 9 pm their homemade pizzas n chips were spot on.
I will definitely stay there again
Thank you Swiss belresort n villas coronet peak.

I request room service. Cleaner only change towel dairy and tidy bed. Bedsheet was not change was very dusty. I understand saving of water but at least need to shake the bedsheet. Room was not vacuum and floor of toilet had our hair Bec of no vacuum. Toilet was not clean everyday. Heat was very noise could not sleep in night.

House keeping service was terrible