Holiday Inn Express Frazer - Malvern by IHG

Hotels
•
Holiday Inn Express
6.9 (183 reviews)
1 Morehall Road , Malvern , US
+1 610-651-0400

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean rooms and comfortable beds (several mentions)
Convenient location (close to highway/King of Prussia Mall)
Good breakfast variety with hot options and pancake maker
In-room amenities: mini-fridge, microwave, hair dryer, iron
Small gym and guest laundry available
Helpful/front desk staff in some instances
Cons:
Inconsistent service and rude/abrasive ownership or reservation handling
Unexpected fees / poor value (early check-in charge, price complaints)
Occasional cleanliness issues (shower not fully clean, hallway odor, noise)
Breakfast service problems (closed early) and some poor items (watery oatmeal)
Old/slow elevator noted by guests

Categories

Cleanliness
7
Generally positive: multiple guests noted clean rooms and comfortable bedding, though there were reports of hallway cleaning odor, noise, and occasional shower cleanliness issues.
Service
5.5
Mixed to negative: some front desk staff praised as helpful and courteous, but there are several strong complaints about rude ownership/management, reservation handling problems, inattentive checkout, and unexpected early check-in charges.
Location
8.5
Positive: repeatedly described as convenient and close to highway/mall, easy to access.
Room Quality
7
Mostly positive: rooms described as recently renovated with mini-fridge, microwave and comfortable beds; occasional negatives include slow/old elevator and some shower cleanliness concerns.
Amenities
7.5
Generally good: breakfast with hot options and pancake maker, small gym, guest laundry, in-room appliances; some operational issues (breakfast closed early) noted.
Value for Money
6
Mixed: several guests complained about high price and unexpected fees (e.g., early check-in charge), while others felt breakfast and room amenities provided decent value.
Food and Beverage
7.5
Generally positive: breakfast praised (omelet, sausage, biscuits and gravy, pancake maker), though some items (e.g., oatmeal) were criticized as watery.
Overall Experience
6.2
Mixed overall: cleanliness, location, and breakfast are strengths, but inconsistent service, reservation issues, price complaints and occasional cleanliness/operational problems balance the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Convenient Location
Situated just 10 miles from Valley Forge National Historical Park, Holiday Inn Express Frazer – Malvern offers easy access to historical sites and natural beauty in southeastern Pennsylvania.

Modern Amenities
Each room at our hotel includes free Wi-Fi, cable TV, a refrigerator, microwave, and coffee-making facilities for your convenience. Stay connected, entertained, and satisfied during your stay with us.

On-Site Facilities
Take advantage of our fitness centre, snack shop, business centre, and launderette. Enjoy a hot breakfast every morning and complimentary weekday newspapers delivered to your room.

Ready to experience comfort and convenience in Malvern? Book your stay at Holiday Inn Express Frazer today!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Location

Guest Reviews

6.9
Based on 183 reviews
Cleanliness: 7
Service: 5.5
Location: 8.5
Room Quality: 7
Amenities: 7.5
Value for Money: 6
Food and Beverage: 7.5
Overall Experience: 6.2
W
William • solo_traveller • us
5
Cons:

The price for one night was ridiculous

2026-10-30 • via Nuitee
K
Karin • extended_group • us
7
2026-10-29 • via Nuitee
B
Bucey • couple • us
9
Nice hotel, small workout area but not an issue.
Pros:

I liked the variety and pancake maker. Just push a button.

Cons:

Watery oatmeal

2026-10-26 • via Nuitee
M
Manoj • solo_traveller • in
10
2026-10-20 • via Nuitee
D
dawn • solo_traveller • us
7
2026-10-18 • via Nuitee
A
Algernon • solo_traveller • us
10
2026-10-16 • via Nuitee
M
Mohammad Ashraf • couple • us
10
Excellent
Pros:

Night shift front desk girl show courtesy
Day shift girl is opposite

Cons:

Excellent

2026-09-19 • via Nuitee
Z
Zimmerman • extended_group • us
10
2026-09-10 • via Nuitee
J
James • family_with_children • us
10
Great place to stay
Pros:

Great location. Breakfast was great too. Omelet, sausage, biscuits and gravy along with cereal and a variety of beverages.

Cons:

Can’t think of anything.

2026-09-03 • via Nuitee
D
dawn • couple • us
8
2026-08-27 • via Nuitee
S
Steven • solo_traveller • us
10
2026-08-23 • via Nuitee
C
Chen • solo_traveller • us
8
Pros:

Clean and Comfortable. Friendly staff.

Cons:

We heard noise in the hallway from our room in the morning.

2026-08-13 • via Nuitee
E
Ed • couple • us
7
2026-07-07 • via Nuitee
K
K • solo_traveller • us
5
Clean
Pros:

Easy location

Cons:

They closed the free breakfast a half hour early so I missed it

2026-07-02 • via Nuitee
P
Patricia • family_with_children • us
5
Blah
Cons:

I was charged to check in early I happened to get to the hotel around 11:30am and wanted to be able to drop our things before going to the king of Prussia Mall. I did not request it prior I just asked if the room happened to be done. The front desk girl told me yes a room was ready that I would need to pay $55 + tax EXTRA. while I paid it I am furious. I worked in the hospitality industry for many years and NEVER heard of an early check in charge. Late check out sure. I will be contacting the hotel brand.

2026-06-28 • via Nuitee
Y
Yoana • couple • us
7
What we needed.
Pros:

The room was clean and looked recently renovated. It had a mini fridge, a microwave, a hair dryer, and an iron. There was guest laundry and a small gym. The breakfast options were quite decent.

Cons:

The elevator looked very old and moved very slowly. We weren’t sure we could trust it at first, but we did use it without issues.

2026-06-24 • via Nuitee
C
Chen • solo_traveller • us
9
2026-06-23 • via Nuitee
K
Kelly • solo_traveller • us
8
Pleasant, convenient.
Pros:

Location

Cons:

Strong cleaning odor in hallways. My door did not shut behind me and latch in own which m unaware of until I noticed my door was not shut for hours while I was away.

2026-06-19 • via Nuitee
A
angela • family_with_children • ca
1
Terrible would never stay here again or recommend this place! He intimidates his employees and will be reported!
Pros:

Close to the highway

Cons:

The owner of the franchise Vimal. Very rude arrogant. Did not want to help us when we arrived just about midnight and basically told us to find another place to stay! Travelling with two children on top of that. According to him, there is NO OTHER WAY THAN TO TAP YOUR CARD TO PAY FOR A RESERVATION! Very False… plus when we asked if he was the manger, he said no and WITH HELD THE FACT HE WAS Actually the OWNER!

2026-06-04 • via Nuitee
P
Paul • solo_traveller • us
8
Pros:

Friendly staff. Clean rooms.

Cons:

Price

2026-06-01 • via Nuitee