Holiday Inn Express Charlotte West - Gastonia by IHG

Hotels
•
Holiday Inn Express
8.1 (341 reviews)
1911 Broadcast Street , Gastonia , US
+1 704-884-3300

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff/front desk
Good and varied breakfast
Clean rooms and comfortable beds
Indoor pool and guest activities (games, popcorn)
Reasonable/good value pricing
Convenient location near venues
Cons:
Plumbing issues (clogged toilets, slow maintenance responses)
Noise from unsupervised groups/poor enforcement of quiet hours
Some public areas not well kept (gazebo litter, broken fixtures)
Occasional service paperwork issues (no receipt issued)
Use of disposable plates/flatware and occasional limited breakfast items
Rooms slightly dated and pillows could be improved

Categories

Cleanliness
7.4
Mixed: many guests praised clean rooms and common areas, but there are notable negative reports (clogged toilets, gazebo litter, some areas 'not very well kept' and delayed cleaning responses).
Service
8.7
Generally strong: numerous mentions of friendly, helpful and exceptional front-desk and staff; a few service lapses (slow maintenance response, limited action on noise complaints, missing receipt) but overall staff performance was a clear positive.
Location
8.1
Positive: several guests noted the property was near venues and convenient; no major location complaints.
Room Quality
7.8
Comfortable but mixed: beds and rooms described as comfortable though some rooms are dated; isolated issues such as clogged bathroom plumbing and lack of an exhaust fan, and pillows could be improved.
Amenities
8.4
Strong amenities: indoor pool, board games, afternoon popcorn, and lobby activities were frequently praised; minor note about pool hours being desired later.
Value for Money
8.2
Generally positive: multiple guests called price reasonable or great; one guest felt the stay did not meet expectations given the cost.
Food and Beverage
8.2
Mostly positive: breakfast repeatedly praised as good or improved, with variety; occasional complaints about measly offerings, use of disposable plates/flatware, and desire for specific items (waffles).
Overall Experience
8
Overall favorable: many guests said they'd stay again and highlighted clean rooms, friendly staff, good breakfast and amenities; some notable negatives (noise disturbances, plumbing issues, receipt problems) tempered the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Indulge in Comfort and Convenience

Featuring an indoor heated swimming pool and a hot continental breakfast, this pet-friendly hotel is located off Interstate 85 just 10 minutes from Central Gastonia. Free WiFi is provided throughout the hotel.

Modern Amenities for a Relaxing Stay

A microwave and a small refrigerator are found in each room at the Holiday Inn Express Charlotte West – Gastonia. Every room is equipped with cable TV, a work desk, and tea- and coffee-making facilities.

Stay Active and Productive

A fitness centre and barbeque facilities are available to the guests of the Charlotte West – Gastonia Holiday Inn Express. Guests can also take advantage of a business centre and a 24-hour reception.

Book your stay now at the Holiday Inn Express Charlotte West – Gastonia and experience comfort and convenience at its best!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

8.1
Based on 341 reviews
Cleanliness: 7.4
Service: 8.7
Location: 8.1
Room Quality: 7.8
Amenities: 8.4
Value for Money: 8.2
Food and Beverage: 8.2
Overall Experience: 8
J
John • couple • de
8
Pros:

The breakfast was quite good

Cons:

I don´t like using paper plates and plastic knives and forks,

2026-10-30 • via Nuitee
A
Alonzo • couple • us
9
2026-10-26 • via Nuitee
A
Angela • family_with_children • us
1
Disappointed about the facility and the amount I paid did not meet my expectations
Pros:

The toilet on the lobby floor was clogged and dirty they couldn’t fix it until the morning and my bathroom in my room was clogged room 424 and it took 1 hour and 40 minutes for us to get a plunger

Cons:

Cleaning and the staff

2026-10-26 • via Nuitee
J
Jalexis • couple • us
10
Pros:

Everything was nice and clean, the staff was amazing

2026-10-22 • via Nuitee
K
Keith • family_with_children • us
7
2026-10-15 • via Nuitee
A
Amos • family_with_children • il
7
Basic and reasonably priced
Pros:

Rooms were comfortable although a little dated.
Price was reasonable.

Cons:

The hotel is basic and not very well kept.
Breakfast was measly.

2026-10-12 • via Nuitee
Y
Yanel • solo_traveller • us
10
Pros:

I liked everything, it was a very comfortable stay,staff was awesome, the indoor pool was exceptional, the breakfast was perfect, had a very great variety of food to choose from.

Cons:

I could say the pool hours were a little off,it could stay open till 10:00pm at least. Other than that it was great.

2026-10-10 • via Nuitee
K
Kazuma • solo_traveller • jp
3
Cons:

A receipt was not issued, which is causing difficulties with the company's expense reimbursement process.

2026-10-07 • via Nuitee
A
Alpesh • family_with_children • us
10
Appreciate
Pros:

Front desk kind lady other team members is friendly and kindly.

Cons:

We are like

2026-09-19 • via Nuitee
T
Tereska • solo_traveller • us
9
2026-09-15 • via Nuitee
J
Jonathan • solo_traveller • us
7
2026-09-07 • via Nuitee
E
Emmanuel • couple • us
8
Successful
Pros:

The property was near the venue

Cons:

Near a lot of places

2026-09-07 • via Nuitee
T
Tomka • solo_traveller • us
9
I enjoyed the clean rooms and the customer service
Pros:

Nice and clean.

2026-08-31 • via Nuitee
L
Ling jing • couple • us
9
Good
Pros:

Very good

Cons:

If have waffles would be plus

2026-08-30 • via Nuitee
K
Katelin • couple • us
9
2026-08-20 • via Nuitee
M
marvin • family_with_children • us
10
2026-08-10 • via Nuitee
T
Tomica • extended_group • us
10
I will defincetly use Holiday Inn Express.
Pros:

The lobby smelt so good and the staff that checked me in she had great customer service, from the tone of her voice to the neatness of the way she was dressed. The breakfast was good. The games was for people to enjoy and the popcorn was a great choice. The price was great and the check out was speedy.

2026-08-10 • via Nuitee
G
Gary • extended_group • us
10
2026-08-06 • via Nuitee
C
Charles • extended_group • us
10
Pros:

The breakfast was better than past days and other hotels.

Cons:

At a gazebo, there were cigarette butts and a broken light
Some of the railing at the gazebo was broken
The open area of the gazebo towards the back needs to be cleaned up

2026-08-03 • via Nuitee
C
Carol • family_with_children • us
10
Wonderful Hotel to stay at!
Pros:

All of the staff were very nice and welcoming and helpful and the Hotel was really clean and the beds were comfortable and the rooms were clean, the indoor pool was nice and I played corn hole with my 8yr old grandson that they had on the property, they had popcorn made for the guests every afternoon and my grandson and my 81 year old mom really enjoyed that. There were board games in the lobby for the guests to sit and play and the breakfast was good.

Cons:

The only thing I didn’t like was that the bathroom didn’t have an exhaust fan other than that everything was great and I would definitely stay here again!

2026-08-03 • via Nuitee