Snow Lake Lodge

Lodges
9.1 (688 reviews)
41579 Big Bear Boulevard , Big Bear Lake , us
+1 909-866-4694

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
Heating
Family rooms
BBQ facilities
Laundry
See all facilities

Review Highlights

Pros:
Excellent central location
Spacious suites with full kitchen
Two bathrooms and fireplaces
Clean and comfortable rooms overall
Great value for space and location
Cons:
Carpet pet smell and hair on blankets reported
Major reservation handling failure on arrival (stressful, though later resolved)
No elevator — difficult with heavy luggage
Occasional unstable Wi‑Fi on upper floors
Some guests smoking near building causing smoke entry
Road noise / poor soundproofing on some rooms

Categories

Cleanliness
8
Generally clean rooms reported, but multiple mentions of carpet smelling of pet, hair on extra blankets, and occasional smoke entering suites from the parking area — cleanliness issues lowered the score.
Service
7.5
Mixed service: staff/manager ultimately resolved issues, but a serious incident where a fully prepaid reservation was initially not honored (two hours of stress on arrival) and restrictive check-in/check-out times impacted guests.
Location
10
Consistently praised as very well located and central, close to attractions and convenient for activities — location is a clear strong point.
Room Quality
9
Spacious, comfortable suites with full kitchens, two bathrooms, fireplaces and high ceilings; negatives include road noise for some rooms and lack of elevator for upper floors.
Amenities
9.3
Excellent in-room amenities (full kitchen, heaters, fireplaces) and generally well equipped; minor negatives include occasional unstable Wi-Fi on upper floors, no elevator, and smoking near building affecting rooms.
Value for Money
9.9
Multiple reviewers mention great value for location and space (two bathrooms, kitchen, fireplaces) — considered very good value.
Food and Beverage
9.1
Not mentioned in the reviews; standard quality for this hotel tier.
Overall Experience
10
Overall stays described as pleasant, comfortable and well organized with very positive comments on space and location; one significant service incident caused major stress but was ultimately resolved by management.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 02:52

Property Description

Mountain Getaway in Big Bear Lake

Suite-Style Accommodations: Snow Lake offers spacious one-bedroom suites that can sleep up to 4 guests, featuring a king-size bed, a queen-size sleeper sofa, and 2 full bathrooms for added comfort.

Unique Amenities: Enjoy the convenience of a fully equipped kitchen and the cozy ambiance of 2 gas fireplaces in each suite, perfect for relaxing after a day of outdoor adventures.

Year-Round Recreation: Whether it's skiing and tobogganing in the winter or hiking and water sports in the summer, Snow Lake Lodge provides easy access to a variety of exciting activities for all seasons.

Book your mountain retreat at Snow Lake Lodge now for an unforgettable experience in Big Bear Lake!

Important information:

All credit card charges will appear as "GetAways."

Only one car will be permitted to park per suite. Any additional cars are subject to be towed.

There is no elevator on the property.

Guests must be a minimum of 21 years of age to check-in at the property.

Air conditioning is not available.

The pool is closed annually from 15 October to 15 April.

No trailer or boat parking available at the lodge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Location

Guest Reviews

9.1
Based on 688 reviews
Cleanliness: 8
Service: 7.5
Location: 10
Room Quality: 9
Amenities: 9.3
Value for Money: 9.9
Food and Beverage: 9.1
Overall Experience: 10
C
Coronel • couple • us
7
2026-07-19 • via Nuitee
A
Adriana • solo_traveller • us
10
2026-07-14 • via Nuitee
B
Brooke • family_with_children • us
9
Comfortable and perfect size rooms to relax
Pros:

I like the quaint style of the condos and that they are very well located in the center of town.

Cons:

Just some TLC needed for carpet which smelled of pet and the extra blankets had lots of dark strands of hair which is not ours 😬

2026-07-03 • via Nuitee
G
Gayland • couple • us
10
Pros:

Everything was great!

Cons:

I liked everything.

2026-06-21 • via Nuitee
D
David • solo_traveller • us
10
2026-05-27 • via Nuitee
F
Fabiola • solo_traveller • us
10
2026-05-11 • via Nuitee
V
Vincent • couple • us
7
2026-04-27 • via Nuitee
A
Anatolii • family_with_children • us
8
Pros:

The stay was very pleasant overall — the room was clean, comfortable, and well maintained. Everything was well organized and we felt very comfortable during our stay.

Cons:

Overall everything was great. The only minor issue was that the internet connection on the third floor was occasionally unstable during our stay.

2026-04-01 • via Nuitee
H
Harald • family_with_children • de
8
2026-03-26 • via Nuitee
T
Tomas • couple • cz
7
2026-03-23 • via Nuitee
G
Gabriel • family_with_children • br
8
Pros:

Localização boa, bem central e de fácil acesso

Cons:

Os horarios de checkin e checkout interferiram no horario de ida pras pistas de ski.

2026-03-18 • via Nuitee
S
Sofia • family_with_children • us
9
Pros:

Spacious suite with everything you need - full kitchen, two bathrooms, separate heaters. Everything was clean and comfy. Two fireplaces is a bonus.

Cons:

Even if the property is non-smoking, some guests did smoke in the parking lot near the building, and the smoke went right into the suite.

2026-03-17 • via Nuitee
M
Michael • solo_traveller • us
8
2026-02-27 • via Nuitee
D
DANIEL • family_with_children • us
5
Fully Paid Reservation Not Honored at First, Resolved by Manager
Pros:

kitchen, rooms, and the amenities.

Cons:

I am writing to formally express my serious concern and dissatisfaction regarding the handling of my fully prepaid reservation at your Big Bear property.

After arriving late at night with my family, including small children asleep in the car, we were unexpectedly informed that our reservation had been canceled. This was extremely alarming, especially given that the booking had been fully paid in advance.

For nearly two hours, I was on the phone attempting to resolve the issue, while being told that the agency had canceled the reservation. Simultaneously, the agency indicated that no such cancellation had occurred. Meanwhile, my family remained waiting in the car at night, unable to access the room we had already secured and paid for.

This situation was not only inconvenient — it was stressful, uncomfortable, and deeply disappointing. It significantly impacted the beginning of what was meant to be a relaxing family vacation.

Although the manager eventually allowed us to enter the room for one night while the matter was clarified, and the issue was later resolved, the emotional stress and disruption caused by this incident cannot be overlooked. A confirmed and fully paid reservation should never result in uncertainty upon arrival.

Given the circumstances, I believe a formal review of this situation is necessary. I would also appreciate consideration of appropriate compensation for the inconvenience, stress, and disruption caused to my family. Whether in the form of a partial refund, future stay credit, or another suitable gesture, I trust the hotel will acknowledge the seriousness of this experience.

I look forward to your response and to understanding what steps will be taken to ensure this does not happen again.

Sincerely,

2026-02-27 • via Nuitee
M
Moeani • extended_group • pf
8
Parfait pour un séjour en famille ou avec des amis.
Pros:

Bien situé, spacieux et confortable.

Cons:

C’est mal insonorisé en bord de route.
Pas d’ascenseur pour accéder aux étages.

2026-02-25 • via Nuitee
S
Srdan • family_with_children • us
10
Great weekend stay close to all attractions.
Pros:

Great value for location and sq ft - two full bathrooms with two young boys were awesome, loved x2 fireplaces and kitchen with everything needed to enjoy a healthy meal - super close to everything, we were on the 3rd floor so enjoyed some extra high ceiling!

2026-02-25 • via Nuitee
C
Cardenas • couple • us
10
2026-02-23 • via Nuitee
F
Felipe • extended_group • mx
10
2026-02-23 • via Nuitee
W
won • solo_traveller • us
9
2026-02-22 • via Nuitee
G
Gabriella • couple • us
10
2026-02-13 • via Nuitee