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Facilities
Property facilities
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Free breakfast
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Boat tours nearby
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Accessible bus station shuttle
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Health or beauty spa nearby
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Parasailing nearby
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Area shuttle (surcharge)
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Guest education on local ecosystems and culture
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Free WiFi
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24-hour front desk
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Terrace
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Garden
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Luggage storage
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Continental breakfast
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Concierge service
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Wheelchair accessible
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Outdoor furniture
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Elevator
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ATM/banking
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Conference space
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Snorkeling nearby
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Surfing/bodyboarding nearby
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Kayaking nearby
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Sailing nearby
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Scuba diving nearby
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Water skiing nearby
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Free breakfast
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Safe-deposit box at front desk
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Multilingual staff
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Free newspapers in lobby
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Parasailing nearby
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Smoke-free property
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Use of nearby fitness center (discount)
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Pool umbrellas
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Grocery/convenience store
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Tours/ticket assistance
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Area shuttle (surcharge)
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Parking (limited spaces)
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Ecotours on site
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Free self parking
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Airport transportation - pickup (surcharge)
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Pool sun loungers
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Beach towels
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Boat tours nearby
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Free continental breakfast
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Water dispenser
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Banquet hall
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LED light bulbs
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Recycling
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Eco-friendly cleaning products used
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Secured parking
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Bus station shuttle (surcharge)
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Health or beauty spa nearby
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Horse riding nearby
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Bicycle parking available
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Change of towels (on request)
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Change of bed sheets (on request)
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Gas grill
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Rooftop garden
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Locally-owned & organized tours & activities
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Guest education on local ecosystems and culture
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Energy-saving switches
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At least 80% of all lighting comes from LEDs
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Accessible airport shuttle
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No accessible airport shuttle
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No accessible bus station shuttle
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Tile flooring in public areas
Review Highlights
Categories
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Property Description
Experience the perfect blend of luxury and relaxation at Acanto Playa del Carmen, Trademark Collection by Wyndham, where sun-soaked days meet tranquil evenings.
Unwind with Exceptional Spa Services
Indulge in our onsite massages, rejuvenating body treatments, and revitalizing facials designed to pamper you from head to toe.
Relax in Style
Take a dip in our lush outdoor pool or explore the vibrant surroundings on a rental bicycle. Our welcoming staff is ready to cater to your every need.
Convenient Amenities at Your Fingertips
Enjoy complimentary Wi-Fi, concierge services, and a delightful café, all while savoring our delicious continental breakfast served daily.
Your ideal getaway is just a booking away at Acanto Playa del Carmen.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
- One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- A car is not required for transportation to and from this property.
- Parking height restrictions apply.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Property Policies
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Pets
Service animals are exempt from fees/restrictions
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Check-in & Check-out
Contactless check-out is available
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Parking
Parking height restrictions apply
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Guest type
Essential workers only - NO
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Pets
Pet max weight (per pet) in kg is 5
Property policies
-
Pets
Service animals are exempt from fees/restrictions
-
Check-in & Check-out
Contactless check-out is available
-
Parking
Parking height restrictions apply
-
Guest type
Essential workers only - NO
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Pets
Pet max weight (per pet) in kg is 5
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Sustainability Certifications
Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
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Pets
Pets allowed
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Guest type
LGBTQ friendly
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General
Professional property host/manager
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Check-in & Check-out
Contactless check-in is available
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Pets
Pet max weight (per pet) in lb is 10
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Pets
Maximum number of pets per room 1
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Pets
Only dogs are allowed
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Pets
Service animals are allowed
Location
Guest Reviews
We love Acanto. The Staff are super friendly and helpful. Plenty available to eat for light breakfast. Beach towels available upon request as well as discounts to local excursions, bars, massages.
Tout était très bien! À l’exception qu’un gérant nous a volé $200USD dans le coffre-fort! Seul un gérant pouvais voler avec le module de programmation. Il a accusé les femmes de chambres mais elles n’ont aucune possibilité de voler dans le coffre.
J’aurais aimé obtenir une compensation mais rien n’a été offert car ceci aurait confirmé la responsabilité du gérant!
Great property in a good location.
The initial room we were given when we checked in late in the day, wasn't great. It was rather small, felt unkept and the bathroom had water pressure issues. When we brought up the issues to the management, they were happy to make the switch the next day and gave us the free upgrade to a suite. Which was very spacious, clean and comfortable. Laura- one of the manager was very accomodating and all the hotel staffs were helpful and friendly. Acanto felt like home during our stay!
Great staffing, customer service oriented
Great staff and accommodation
The room had a few problems such as the shower pressure, leaking sink, living room tv had not volume.
The property is cute, but if you’re like me, you probably won’t like the noisy bed sheets.
The breakfast consists of boiled eggs and coffee, some individual cereal boxes and toast.
The night guy Miguel was the best worker at the property.
The property was clean and location was great but the staff was the best part, courteous, easy communication that made it feel like home for a few days.
What a unique property! So close to night life, dinning and beaches. First time staying at this place and would do it again! Next time we are bringing the kids!
It’s a lovely property, well maintained, spacious and most importantly friendly staff. Miguel is a star who is helpful and kind.
I did have a room closer the 5th ave and hence was loud but it wasn’t too much of an issue for me.
We spent three nights. Quiet, clean, well appointed. Friendly, helpful staff. Liked the pool & breakfast. Would recommend.
Nice.. Continental Breakfast was weak, had the AC unit intake for several units in my bathroom.. little noisy. Staff were friendly.
The staff was exceptional, and very friendly and helpful. The building is beautiful, and gave us a very relaxing stay.
Amazing stay. Niguel was extremely kind and helpful.hotel is very close to shop and restaurant.5 minutes walk to the beach.We really enjoyed our 4 nights stay in the hotel
Located in the heart of the action. Lots of restaurants and shops.
Hotel is well maintained and house keeping does an excellent job. Friendly staff at the front desk. Shout out to Miguel for his happy and friendly attitude. His continental breakfasts are the best. The freshest fruits and different breakfast items are set up daily.
Nice property in center of town with very friendly staff. Easy 5min walk to the beach and 1min from 5th avenue. Rooms were spacious and clean, but some appliances were dated.
Perfect location to everything! Ocean views we loved our penthouse! Private garage locked parking as well! Definitely will be back!
Very nice property in a great central location near the beach, dining, and shopping
Love the Acantos
The overnight concierge/doorman was awesome.
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