Al Habtoor Grand

The best stafff was the receptionists front desk christian and diana
The concierge are very rude
The room service they do not do their job they never put enough towels they do not clean well
But we stayed cause really christian the front desk guy was really decent , helpful

It was amazing

Very good stay within the city, at a surprising price.
Executive lounge and pool weren’t crowded, and staff was very friendly and polite.

Fantastic spa, easy valet parking, AMAZING breakfast, lovely staff very friendly & welcoming. Rooms were nice but very damp

A fantastic hotel, with a luxury style in an affordable price

It was a fantastic hotel, with a luxury stay in a very affordable price.
My friend went to the Spa couple of times, he was very impressed and satisfied.

Avoid avoid avoid!
We walked into our “suite” smelling a weird and unpleasant smell. We had been putting our full trust into Habtoor. We assumed they would be a clean hotel, since they claim they’re a 5 star hotel. After a week of sleeping on their bed we discovered that we had been sleeping on a urine and possibly menstrual blood drenched/ stained mattress. That’s where the horrible stench was coming from. We wanted the housekeeping staff to change the sheets so we removed them because we were suspicious that they were not changing them at all. That is when we saw the most disturbing and vile thing a person could see in a hotel. They tried to resolve the issue but the damage was done. The cleanliness of this hotel is a zero! They even said they don’t have functioning vacuum cleaners and that’s why the carpets are dirty. They did not compensate us for our traumatic experience and they clearly do not care. We have multiple photos and videos or the room and mattress. Just to be fair, Rashid and Manuela did apologize for the incident, but at the end of the day an apology doesn’t change the fact that we slept on pee for days on end.

Beautiful and welcoming hotel with great staff

Clean, safe, convenient, good staff and service, and parking.

Great service

Room was excellent, great hospitality and service
Wonderful restaurant on the 31st floor with a great view
On the 2th floor nice and cozy cafe with great service

Manuella took excellent excellent care of us. If we are to be back, I would only come back if I was served by her!

Very clean, hospitable, friendly staff and the rooms are very relaxing and comfortable

We like the location of this hotel , the size of the rooms and the quality of service

The Staff here are truly Exceptional !!! They go out of their way & beyond to make your stay as pleasant as can be in the true tradition of Lebanese Hospitality which is unequalled worldwide. Cannot fault the hotel. *****

Beau séjour ❤️🇱🇧🫶

Sara was the best

Clean, friendly staff, I will recommend it to everyone.

Beautiful view, spacious room and bathroom. Ideal location for shopping and reach most of the important tourist destinations.

My home away from home. My stay was nothing short of exceptional thanks to the outstanding hospitality and support from the team at Habtoor. Every single member of the team was beyond professional and ensured that my stay felt like I’m in the comfort of my own home. To name a few, Ali Marji, Christian, Emmanuelle, Fadi, Jad & Sara. I thank you for outstanding hospitality.