Holiday Inn Manchester-Central Park by IHG

Hotels
IHG
7.2 (100 reviews)
888 Oldham Road, Newton Heath, Manchester, England, M40 2BS , Manchester , GB

Facilities

Free WiFi
24-hour front desk
Luggage storage
Elevator
Breakfast available (surcharge)
Television in common areas
Safe-deposit box at front desk
Multilingual staff
Smoke-free property
Wheelchair accessible parking
See all facilities

Review Highlights

Cons:
No communication about hotel being closed
Poor customer service
Charged for non-existent services
Difficulty finding alternative accommodation
Possibility of fraudulent charges

Categories

Cleanliness
1
There is no mention of cleanliness in the context of an actual stay since guests did not experience the hotel services.
Service
1
Service is rated very low due to the lack of communication regarding the hotel's status and the customer service issues reported.
Location
1
The location rating is not applicable as guests did not have the chance to evaluate its convenience or surroundings.
Room Quality
1
Guests were unable to assess room quality as they were not able to stay in the hotel.
Amenities
1
As none of the guests stayed at the hotel, they've made no comment on the amenities offered.
Value for Money
1
Guests expressed they received no value for money as they were charged for a service that was not provided and faced additional costs.
Food and Beverage
1
There are no comments on food and beverage as guests did not experience the hotel's dining options.
Overall Experience
1
Overall experience is highly negative due to the fact that guests could not stay at the hotel as it was not operating for the public.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 16:32

Property Description

Convenient Amenities: Enjoy complimentary wireless internet access and a television in a common area.
Dining Experience: Indulge in MCR Bar & Restaurant, offering a bar/lounge or 24-hour room service.
Event Facilities: Benefit from 2 meeting rooms, dry cleaning services, and a 24-hour front desk.
Book your stay at Holiday Inn Manchester-Central Park for a memorable experience!

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

See all policies

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 100 reviews
Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
A
Adam
2
Closed for the night + parking fine
Pros:

Hotel closed without notifying us. We turned up and the hotel was closed. We were then fined £100 for being in their car park whilst arranging alternative accommodation.

2022-12-28 via Nuitee
S
Serge
10
Pros:

Simple, above average and very convenient place to stay for a couple of days.

2022-09-09 via Nuitee
S
Sid
10
Great overnight stay
Pros:

Staff were very efficient, but also very pleasant and helpful. Perfect combination.
Breakfast was very good - the usual HI buffet, well cooked, but never overcooked. Great choice. Good sty. We would return.

2022-08-01 via Nuitee
T
Tom
4
Pros:

Got room service, they forst gave me the wrong thing and also overcharged me for it and told me I could get refunded at reception, then at reception they said as the people who were workingthe night before had gone home they couldn't do anything.
Extremely disappointing to be forced to pay for something I didn't want

2022-07-27 via Nuitee
N
Naomi
2
Don’t stay here.
Pros:

The check in was extremely slow, about 25 minutes total, the guy on reception kept helping other people while serving us which left us stood there for ages at midnight tired not behind helped. The room was dirty, I moved one of the twin beds over to make a double and it was filthy underneath. There were hairs in the bath and drains and the room was very dated.

2022-07-24 via Nuitee
K
Kay family
10
Pros:

Very friendly helpful staff service was excellent

2022-06-13 via Nuitee
F
FERNANDO
10
Excellent
Pros:

Excellent costumer service and hotel.

2022-06-09 via Nuitee
M
Mohammed
6
Not happy
Pros:

After a long journey we got disturbed twice with loud knocking on our door, complained and nothing was resolved

2022-06-06 via Nuitee
G
Geoffrey Robert
10
Great location for the Etihad
Pros:

Great location and easy reach of the Etihad
The room was a little noisy as we had a room at the beginning of a corridor but otherwise great service and selection of food

2022-04-22 via Nuitee
E
Emma
10
Pros:

Our stay at the holiday in was 5*. The room was clean and had all the facilities we needed. The staff on reception were very helpful and accommodating. Parking was onsite and not expensive. It was only 5 mins walk from the nearest tram stop and 2 miles into Manchester itself. Overall very happy and would stay here again.

2022-04-04 via Nuitee
M
M
4
Bathroom shower water stinky
Pros:

Bathroom drain was chocked and water smelled like coming from a gutter

2022-03-20 via Nuitee
C
Cherry
8
Pros:

Good stay. Not luxury but good for a couple nights. Not far from the city but bus and taxi is a bit pricey so consider that if you are travelling into the city each day of your stay.

2022-02-14 via Nuitee
J
Jim
6
Hoiiday Inn-Manchester
Pros:

Rooms a little shabby and could do with an upgrade. The shower was hot and powerful although the fixed shower head is always a let down.

That said..The staff... Superb in all departments, bar, restaurant and reception all get 5 *... Would return.

2022-02-14 via Nuitee
K
KENNETH
10
Pros:

The staff we're very helpful and the location of the hotel was ideal .

2022-02-08 via Nuitee
A
Anuja partner
6
Pros:

Overall, area is not very close to the happening spots in the city. The hotel room was decent. However, the room service dining options were very limited and there was an extra charge to get food delivered in the room so we picked it up from the ground floor - kind of defeats the purpose of room service, if you ask me.

2022-01-03 via Nuitee
B
Barbara
10
Value for money hotel
Pros:

Very efficient and friendly check in and given all the essential information.Very comfortabe bed with good linen.Breakfast was very good with a sekection to suit most people.

2021-12-18 via Nuitee
Z
Zakariah
10
Man City Vs Wolves trip
Pros:

Great stay for one night 30 mintue walk to the city center, but yeah was really comfortable and felt welcomed aswell

2021-12-12 via Nuitee
D
David
10
Recommended
Pros:

Nice hotel with clean rooms. Reception staff were very helpful and polite. Theres a £5 charge for parking, which surprised me. But, I would recommend this place.

2021-10-26 via Nuitee
N
Nigel
10
Great stay but having too pay parking
Pros:

I was disappointed that I got charged to park my car over night even though I was a guest not good at all really

2021-10-13 via Nuitee
C
Chris partner
10
Pros:

The hotel was clean and the room was spacious and comfortable. The bed was very comfy and afforded a good sleep over the weekend.

The hotel is in a good location

Food from the restaurant was nice

2021-10-12 via Nuitee