Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean and spacious rooms
Cons:
Poor sound insulation
Limited food options
Some amenities over-priced

Categories

Cleanliness
8.69
The cleanliness is addressed positively in multiple reviews, indicating it meets expectations.
Service
8.97
Several reviews highlight the friendly and helpful staff, contributing positively to the service rating.
Location
8.9
The location is frequently praised, especially regarding accessibility and proximity to transport.
Room Quality
8.55
Rooms are generally considered spacious and comfortable, with some minor negatives noted.
Amenities
8.49
Amenities are seen as strong, yet there are comments suggesting improvements, particularly in spa services.
Value for Money
8.34
Value perceived positively but some guests wished for better pricing on certain services.
Food and Beverage
8.09
Food options received mixed reviews, with some negative remarks about breakfast options.
Overall Experience
8.76
Overall, guests report a satisfactory experience, indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:29

Property Description

Luxurious Dining Experience

With 13 restaurants, cafes, and bars on the premises, Kobe Portopia Hotel offers a diverse culinary adventure for every palate. From Japanese delicacies to French delights, guests can indulge in a wide array of cuisines without leaving the hotel.

Premium Amenities

Guests can enjoy a range of facilities including an indoor pool, fitness centre, and tennis court. The 24-hour front desk, concierge service, and luggage storage ensure a seamless stay. Free WiFi and a complimentary shuttle service from key stations add to the convenience.

Prime Location

Situated just a 5-minute walk from Shimin Hiroba Station, the hotel provides easy access to nearby attractions like Nankin-machi China Town and Kobe Kitano Ijinkai-gai. With Kansai International Airport just a 65-minute shuttle bus ride away, travel connections are a breeze.

Book now for an unforgettable stay at Kobe Portopia Hotel!

Important information:

Additional fees apply for children staying in an extra bed who want to eat breakfast and/or dinner. Contact details can be found on the booking confirmation.

Please note that extra fees apply for the use of swimming pool and spa. Exceptions apply. Advance reservations are required for the outdoor pool. For more information, please contact the property directly.

Guests who require children's cots/cribs or baby sitters, must contact the hotel in advance by email or upon booking. Contact details can be found on the booking confirmation.

If guests arrive after 00:00 without informing the property in advance, the booking may be treated as a no show.

A free shuttle is provided by the property according to the following schedule:
Hotel to JR Sannomiya Station ・JR Shin Kobe Station: Shuttle runs every 20 minutes from 07:20 to 22:00.
JR Sannomiya Station to hotel: Shuttle runs every 20 minutes from 08:40 to 21:40.
JR Shin Kobe Station to hotel: Shuttle runs every 20 minutes from 08:30 to 21:30.
Please note that the schedule is subject to change without notice. Please check the hotel official website for details.

For guests booking with breakfast-inclusive rate, additional charges may apply for breakfast from 01 January until 03 January. Please contact the property directly for details.

Please note, opening hours for executive lounge Oval Club are 07:00 to 19:30.
Only junior high school students and above will be allowed to use the club lounge after 17:00.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 9, 2025 until Fri, Jul 31, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KIX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs JPY 800 per day.

Location

Guest Reviews

8.6
Based on 8319 reviews
Cleanliness: 8.69
Service: 8.97
Location: 8.9
Room Quality: 8.55
Amenities: 8.49
Value for Money: 8.34
Food and Beverage: 8.09
Overall Experience: 8.76
M
mayumi • solo_traveller • jp
10
最高です
Pros:

ホテル全体のラグジュアリー感　スタッフの対応　お部屋からの景色　空港までのアクセス　どれをとっても最高でした。又神戸に行く時は絶対にこちらのホテルを利用したいと思います。

Cons:

無し

2026-07-18 • via Nuitee
辻川 • solo_traveller • jp
10
2026-07-18 • via Nuitee
W
wu • family_with_children • dk
10
2026-07-18 • via Nuitee
Y
Yuko • family_with_children • de
8
Pros:

設備は少し古いが、清潔にしてありとても快適に過ごせました。

2026-07-18 • via Nuitee
J
jerome • family_with_children • re
10
L’hôtel était top nous avons prolongé notre séjour de 2 nuits!
Pros:

Son niveau de prestations digne d’un 5 étoiles

Cons:

Rien

2026-07-17 • via Nuitee
M
MIKI • solo_traveller • jp
10
眺めがいいホテル
Pros:

部屋からの眺めが最高でした。朝日がとても綺麗でした。
また、シングルルームを予約したのに少し広めのツインルームに案内してもらえてゆっくり過ごすことができました。

Cons:

特にありません

2026-07-17 • via Nuitee
永尾 • solo_traveller • jp
8
2026-07-17 • via Nuitee
A
Antoinette • solo_traveller • nl
9
Pros:

The shuttlebus

Cons:

Het slecht verstaanbaar maken door slecht engels vd medewerkers

2026-07-17 • via Nuitee
J
jerome • family_with_children • re
10
2026-07-17 • via Nuitee
W
William • family_with_children • co
10
Pros:

Todo

2026-07-16 • via Nuitee
H
Hiroko • couple • jp
10
また来たい、と思うホテルでした。
Pros:

部屋が広くて、綺麗！
スタッフの対応も、メールの返信も親切で丁寧でした。

2026-07-16 • via Nuitee
M
Markus • family_with_children • de
10
2026-07-16 • via Nuitee
S
shigeatsu • couple • jp
9
景色を楽しむ休暇！
Pros:

シャトルバスが、三宮駅から２０分おきに運行中で街までの利便性が良かった👌
朝食は美味しかった。

2026-07-16 • via Nuitee
K
Kokoro • couple • jp
10
サイコー！！
Pros:

清潔でスタッフの対応も素晴らしかった！
充電器を忘れてしまい、フロントに電話したところ、部屋まで持ってきてくれました！(エグゼクティブフロア宿泊だったのでもしかしたら関係あるかも？エグゼクティブフロア宿泊は駐車場も無料)
こう書くとすごく右寄りかもしれませんが、外国人スタッフも非常に流暢な日本語で対応してくれました！やはりそれなりの金額を払って宿泊しているのでカタコトのスタッフじゃなかったことはすごく嬉しいし、私の中でのこのホテルの株も上がった！

Cons:

なし

2026-07-15 • via Nuitee
K
KAORI • family_with_children • jp
10
2026-07-15 • via Nuitee
Y
YUSUKE • solo_traveller • jp
10
2026-07-15 • via Nuitee
Y
yan • family_with_children • au
8
性价比非常高 虽然不在市中心 但是shuttle bus 弥补了缺憾 喜欢这里的早餐
Pros:

非常优秀的酒店，气派和全面

Cons:

房间的设施有些老旧 大概有些过时

2026-07-15 • via Nuitee
M
MIURA • couple • jp
8
最高！リピ確です！
Pros:

お部屋が広くて、シャワールームもとても綺麗で快適でした！

2026-07-15 • via Nuitee
H
Hsiu Hui • couple • tw
10
2026-07-14 • via Nuitee
C
CHIAO JUNG • family_with_children • tw
10
2026-07-14 • via Nuitee