Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean and spacious rooms
Cons:
Poor sound insulation
Limited food options
Some amenities over-priced

Categories

Cleanliness
8.69
The cleanliness is addressed positively in multiple reviews, indicating it meets expectations.
Service
8.97
Several reviews highlight the friendly and helpful staff, contributing positively to the service rating.
Location
8.9
The location is frequently praised, especially regarding accessibility and proximity to transport.
Room Quality
8.55
Rooms are generally considered spacious and comfortable, with some minor negatives noted.
Amenities
8.49
Amenities are seen as strong, yet there are comments suggesting improvements, particularly in spa services.
Value for Money
8.34
Value perceived positively but some guests wished for better pricing on certain services.
Food and Beverage
8.09
Food options received mixed reviews, with some negative remarks about breakfast options.
Overall Experience
8.76
Overall, guests report a satisfactory experience, indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:29

Property Description

Luxurious Dining Experience

With 13 restaurants, cafes, and bars on the premises, Kobe Portopia Hotel offers a diverse culinary adventure for every palate. From Japanese delicacies to French delights, guests can indulge in a wide array of cuisines without leaving the hotel.

Premium Amenities

Guests can enjoy a range of facilities including an indoor pool, fitness centre, and tennis court. The 24-hour front desk, concierge service, and luggage storage ensure a seamless stay. Free WiFi and a complimentary shuttle service from key stations add to the convenience.

Prime Location

Situated just a 5-minute walk from Shimin Hiroba Station, the hotel provides easy access to nearby attractions like Nankin-machi China Town and Kobe Kitano Ijinkai-gai. With Kansai International Airport just a 65-minute shuttle bus ride away, travel connections are a breeze.

Book now for an unforgettable stay at Kobe Portopia Hotel!

Important information:

Additional fees apply for children staying in an extra bed who want to eat breakfast and/or dinner. Contact details can be found on the booking confirmation.

Please note that extra fees apply for the use of swimming pool and spa. Exceptions apply. Advance reservations are required for the outdoor pool. For more information, please contact the property directly.

Guests who require children's cots/cribs or baby sitters, must contact the hotel in advance by email or upon booking. Contact details can be found on the booking confirmation.

If guests arrive after 00:00 without informing the property in advance, the booking may be treated as a no show.

A free shuttle is provided by the property according to the following schedule:
Hotel to JR Sannomiya Station ・JR Shin Kobe Station: Shuttle runs every 20 minutes from 07:20 to 22:00.
JR Sannomiya Station to hotel: Shuttle runs every 20 minutes from 08:40 to 21:40.
JR Shin Kobe Station to hotel: Shuttle runs every 20 minutes from 08:30 to 21:30.
Please note that the schedule is subject to change without notice. Please check the hotel official website for details.

For guests booking with breakfast-inclusive rate, additional charges may apply for breakfast from 01 January until 03 January. Please contact the property directly for details.

Please note, opening hours for executive lounge Oval Club are 07:00 to 19:30.
Only junior high school students and above will be allowed to use the club lounge after 17:00.

Starting April 1, 2025, check-out time will be changed to 11:00.
(Until March 31, 2025, check-out time is 12:00)Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 9, 2025 until Fri, Jul 31, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KIX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs JPY 800 per day.

Location

Guest Reviews

8.6
Based on 7633 reviews
Cleanliness: 8.69
Service: 8.97
Location: 8.9
Room Quality: 8.55
Amenities: 8.49
Value for Money: 8.34
Food and Beverage: 8.09
Overall Experience: 8.76
黃 • solo_traveller • tw
9
2026-02-14 • via Nuitee
P
Po-sen • extended_group • tw
8
Pros:

乾淨寬敞嗯

Cons:

裝修偏老舊

2026-02-14 • via Nuitee
K
kenji • family_with_children • jp
10
2026-02-14 • via Nuitee
C
Chiyoko • solo_traveller • jp
9
2026-02-14 • via Nuitee
T
TAKASHI • family_with_children • jp
10
大変満足でした
Pros:

朝食が美味しかった

Cons:

部屋の窓から隙間風と音がしていた

2026-02-13 • via Nuitee
C
Chiyo • couple • jp
9
2026-02-12 • via Nuitee
W
WENYU • extended_group • tw
8
2026-02-11 • via Nuitee
太田 • couple • us
10
2026-02-11 • via Nuitee
R
Rui • extended_group • cn
10
2026-02-11 • via Nuitee
E
emi • solo_traveller • jp
10
大満足
Pros:

シャトルバスが頻繁にあり便利。滞在中 ホテルと三宮駅間を何度も利用しました。
高層階で窓からの夜景も素晴らしく
贅沢な気分に浸れました。
ありがとうございました。

Cons:

特にない

2026-02-11 • via Nuitee
T
Tiok Hoon • couple • sg
8
More a business/convention type hotel
Pros:

Shuttle service was good and convenient.

Cons:

Pool and gym usages are chargeable unless you stay in the executive floors.
Air cleaner in our room was full mouldy and bath tub had stains

2026-02-10 • via Nuitee
矢野sigeo • family_with_children • jp
7
2026-02-10 • via Nuitee
P
PIHUA • family_with_children • tw
8
Pros:

乾淨舒適，服務人員都很親切~

2026-02-10 • via Nuitee
家卉 • solo_traveller • tw
8
2026-02-10 • via Nuitee
K
KIYOSHI • couple • jp
9
Cons:

朝食の申込方法が複雑であった。

2026-02-09 • via Nuitee
P
Phoebe • family_with_children • tw
6
2026-02-09 • via Nuitee
S
SOYUN • family_with_children • kr
10
Pros:

가격이 저렴하고 일본숙소 치고 24인치 캐리어 2개 펼칠 수 있을 정도로 넓었음

Cons:

체크인 해주는 남자직원 영어발음 안좋아서 못알아들으니까 조롱하는 표정 지었다가 정색함 그리고 우리 응대해주다가 갑자기 양해도 안구하고 다른 일본 고객한테 가버림 다른 직원이 우리쪽 지켜보다가 우리를 마저 응대해줌 최악

2026-02-09 • via Nuitee
S
Shu Yuan • solo_traveller • tw
7
房間隔音超級爛的一間高級飯店！
Pros:

地點交通方便，而且飯店有接駁車。早餐有新鮮水果。

Cons:

房間隔音超級差！房間走道上只要有人講話就會很吵！飯店應該放告示牌教育住客經過房間走道就應該保持安靜！！

2026-02-09 • via Nuitee
A
Athena • solo_traveller • nl
10
Pros:

De kamer met het uitzicht, super vriendelijk personeel etc.

Cons:

Dat er 1 winkel gesloten is waar ik vorig jaar zilveren oorbellen kocht. Ik wilde ze nogmaals kopen maar helaas gesloten....

2026-02-09 • via Nuitee
A
Anand • couple • ca
10
Pros:

地點很方便 晚上十點多到日本 即使有時差也很輕易就找到飯店所在 早餐很豐富 還有美景 是很棒的用餐體驗 第二天還特別加訂早餐 我喜歡飯店提供非常頻繁的接駁巴士到市區 很方便 大概十到十幾分就到熱鬧區域 房間比想像中的大 讓這次旅程大大加分 服務人員也都非常專業跟幫忙 很開心可以住到這間飯店

2026-02-09 • via Nuitee