Polynesian Hotel & Suites Wisconsin Dells/Lake Delton

We weren’t impressed. Although the price did indeed reflect the property I was disappointed in the customer service. The water in the waterpark was so cold you couldn’t even go in it. The “hot” tub was like warm. I mentioned it and I’m pretty sure no one spoke English. The TV didn’t work. The WiFi was spotty if that. I think next time I will pay the extra money for a better experience.

Will not be staying there ever again.

Hotel was clean and spacious the front desk lady was courteous. With having an indoor pool and calling it a resort I thought they would have a washer and dryer available to use even it was a pay to wash and dry. They didn’t offer an onsite cafe or cafeteria with venting machines.

The room where we stayed was very nice and was big enough for the family, however the front deak can have quite and attitude and I was made fun of by the lifeguards for my weight at the indoor pool area. Place was great but staff wasn’t.

Our room was clean but damp. Our bed was damp. The grass near doors is knee high! Plus they charge you for pool even if you don’t use it.

The Polynesian is in a good area but it's rather run down. It's sad to see that it could have been a very nice place in the past. It's very basic. We could not get extra pillows and our balcony door wouldn't open - which is a major safety concern to me.

My room had bed bugs. Smoke detector was just hanging by a wire from the ceiling.

The room was very clean. They get points for that. The bed was very soft. The big problem was we had no TV for our downtime. We did have very small TV in the room... maybe 32 " at best. ...not nearly big enough for the two beds to see to begin with.They only had Roku so if you don't stream from home you can't watch anything...the problem for us though was that their Internet was too weak for streaming at all. I'm not sure why they call it the Polynesian as their was literally no theme at all except a pillar outside and a giant pile of rocks in the lobby. The grass by the room entrances needed to be mowed and we were charged $20 for a resort fee when we didn't even use the pool.
We dealt with it ,but will never go back. It's 2025...update your wifi.

We always have had a great experience at Polynesian Resort. It's a great value for families, especially with small kids.

Most of the waterpark resort was shut down, highly displeased

I don’t like they close the pool too early. They should close lease 11 o’clock at night.

I could of stayed somewhere nice i

The staff was great Our room was ready right at Check-in time. Our room was clean . It's a little noisy above you people walking around you can hear very well And it would be nice if the pool was open Later And they offered some kind of breakfast

Pool hours were terrible check in was 4:00 check out 11:00 a.m. pool opens at 11:00 a.m. he only get a few hours after checking to use pool even though you can use the pool after 11:00 until 9:00 p.m. after you check out property was overgrown outside the building nothing seem to work the way it should as far as ice makers in the hallway Jets and the hot tub amongst other things

the people were nice pool area was nice, but the room was not that great holes in the walls, holes in the door, to shower was broken, the toilet paper holder was broken out of the wall half of the lights didn't work no outlets where they could be used the doors that needed a key card only worked half the time

Place is run down..door didn’t lock . Tv didn’t work..

The room smelled so bad when we got in there that i requested a different so but then when we walked in the new room it had the same smell and realized it was the whole.building. thinking maybe it was mold because a chair visibly had mold on it. Then the TV didnt work because their internet sucks we had to use out hotspot. Then simply becauae we had no choice we extended the room but the manager came and kicked us out saying it smelled like marijuana which was a lie because we didnt have any. We had to spray perfume to cover up the nasty room smell. I'll never stay there again.

I had to pay a 50 dollar security deposit and an extra 20 dollars so my son could use the pool with our stay. The pool was suppose to be included with the stay of the price that was on here when i booked it. Then on top of that toliet paper holder in bathroom comes right out of wall not screwed in wall at all. I also couldnt take a shower due to the shower head leaked bad and there was no pressure really and also the shower head wouldnt stay up for people that are tall. So therefore i couldnt shower there on my stay.

It was so dirty, no internet, tvs broken, bugs in our room.

Muy sucio no tenían hielo y la alberca de afuera sucia muchos insectos muertos en el agua, el jacuzzi no funcionaba