Garner Hotel Missoula Southwest by IHG

Hotels
•
Garner
6.2 (247 reviews)
3803 Brooks Street , Missoula , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Clean, recently renovated rooms
Friendly/stellar customer service and helpful GM
Comfortable beds and quiet rooms
Affordable options mentioned by some guests
Delicious cookies
Staff able to secure rooms during sold-out nights
Cons:
Poor breakfast quality (cold food, no juices, undrinkable coffee)
Unresponsive phone / refund request issue
Very small 1-queen rooms and ground-level windows
Street light shining into rooms at night
No pool
Price surges during events
Check-in delays and minor maintenance issues (shower handle)

Categories

Cleanliness
8.5
Multiple guests praised cleanliness and recent renovations; rooms and showers described as very clean.
Service
8
Staff widely described as friendly, helpful and providing excellent customer service (GM helped secure a room); a few service negatives include an unresponsive phone for refunds and a delayed check-in.
Location
6
Generally straightforward to access but a bit removed from the interstate for some; some rooms affected by a bright street light and ground-level windows.
Room Quality
7
Rooms noted as modern, quiet and with comfortable beds, but some rooms are very small (1 queen) and have poor window placement.
Amenities
4.5
Breakfast amenities were repeatedly criticized (cold items, limited options, no juices); cookies praised; property lacks a pool.
Value for Money
5
Mixed: some guests found the hotel affordable, while others reported price surges for events and questioned overall value.
Food and Beverage
3.5
Breakfast was described as very sub-par by multiple reviewers (cold food, undrinkable coffee); only small positives like cookies mentioned.
Overall Experience
7.1
Overall impression is mixed-to-positive: many guests would stay again because of cleanliness and staff, but poor breakfast, occasional service issues and room concerns reduced satisfaction for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Convenient Amenities
Experience comfort with microwaves, refrigerators, and free Wi-Fi in every room at Guesthouse Inn, Suites & Conference Center. Work desk and cable TV included for your convenience.

Business and Leisure
Stay productive with our business center and enjoy entertainment with Lucky Strike Casino just a 5-minute drive away. Paradise Falls nearby offers a serene retreat.

Complimentary Services
Start your day with a delicious breakfast buffet and take advantage of our laundry facilities. Book your stay now at Guesthouse Inn for a memorable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Property allows pets but not cats.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSO

Location

Guest Reviews

6.2
Based on 247 reviews
Cleanliness: 8.5
Service: 8
Location: 6
Room Quality: 7
Amenities: 4.5
Value for Money: 5
Food and Beverage: 3.5
Overall Experience: 7.1
M
Margie • family_with_children • us
8
It was very nice the staff was extremely kind and breakfast was delicious. Very clean and a nice set up.
Pros:

Easy access and only 4 minutes from Fort Missoula Dr. offices.

Cons:

The metal bed frames, the huge pillows and the ice machine on the first floor was very loud.

2026-11-02 • via Nuitee
M
marianne • couple • us
8
2026-10-19 • via Nuitee
K
K8Sherre • solo_traveller • us
1
Refund
Pros:

Did not get to stay. Would not answer the phone. Requesting a refund

Cons:

Did not get to stay. Would not answer the phone. Requesting a refund

2026-10-12 • via Nuitee
K
K8Sherre • solo_traveller • us
1
2026-10-12 • via Nuitee
R
Robert • solo_traveller • us
7
Was ok
Pros:

Breakfast was ok, 1 day all sausage and eggs were cold, saw everyone throwing them out. No juices 1 day. Could use waffles

2026-10-07 • via Nuitee
M
Mary • couple • us
5
Plenty of other options to try, given the price.
Pros:

It was clean & recently updated.

Cons:

The *breakfast* was very sub-par. Even the coffee wasn’t drinkable :-/ “Breakfast Included” isn’t typically a high bar for expectations, but this was the lowest quality of breakfast offerings we’ve ever experienced.

Leaves one wondering, “Why bother?!?”

2026-09-19 • via Nuitee
J
Judy • couple • us
10
Nicest hotel to stay at while traveling.
Pros:

Friendly staff, very modern, clean room, and quiet.

Cons:

A little far off the Interstate but pretty straightforward to get back on.

2026-09-18 • via Nuitee
M
Megan • family_with_children • us
5
Pros:

The staff was stellar and kind. Helpful and the cookies were delicious

Cons:

There was a street light directly out the windows that lit up the whole room all night. Particularly, even with the curtain closed and I tried to rig it and push it as close to the windows as I could with no success in blocking the light. Due to where the bed is, imthe stadium light shines directly in your eyes unless you sleep on your left side. Wrap around black out curtains would be helpful. Along with a way to turn off the light switch night light. We used a pillow to block the gap under the door.

2026-08-13 • via Nuitee
J
Julia • couple • us
8
Pros:

Very clean

Cons:

1 queen bed is the smallest room I’ve ever stayed in. Plus it’s on the First floor and the window was at ground level. Check in was at 3, our room was not ready until 3:45. My brother originally booked there so we had to stay at this hotel. The prices for the room were jacked up to over double because of a concert in town.

2026-07-23 • via Nuitee
T
Tina • extended_group • us
10
Pros:

EXCELLENT CUSTOMER SERVICE !!!

2026-07-23 • via Nuitee
R
ryanpD5489MG • Couples
10
Super Clean and Friendly Staff
Pros:

We had the absolute best time ever in Missoula. We went to a concert in town and the general manager of the Garner (Hilary Graham) was able to get us a room during a sold out night everywhere else. She was super helpful! The hotel was super clean and all new. We would definitely stay here again.

2026-07-22 • via Tripadvisor
A
A9652WEemilys • Family
10
GREAT place to stay!
Pros:

Great place, newly renovated. Staff was extremely knowledgeable and helpful. Will be back often!

2026-07-16 • via Tripadvisor
D
Derrik • solo_traveller • us
1
2026-07-16 • via Nuitee
K
KELLEY • solo_traveller • us
10
2026-07-07 • via Nuitee
W
William • family_with_children • us
9
Confortable
Pros:

Todo estubo muy bien,fue muy agradable

Cons:

No tengo ninguna inconformidad

2026-07-01 • via Nuitee
S
Svitlana • solo_traveller • us
1
2026-06-21 • via Nuitee
J
Jen • couple • us
8
2026-06-21 • via Nuitee
L
Lynn • family_with_children • us
8
Pros:

We were in town for one night and the broom was perfect for what we needed. Bed was very comfortable. Shower was clean. Motel was quiet.

Cons:

Have to notify maintenance that there was a problem with the handle in the shower and it was very hard to turn off the water. It was nothing serious and they said they would take care of it right away.

2026-06-20 • via Nuitee
C
Canahuate • solo_traveller • us
7
2026-06-13 • via Nuitee
C
Cassidy • couple • us
10
2026-06-08 • via Nuitee