Quality Inn & Suites Augusta I-20

Hotels
•
Quality Inn
8 (648 reviews)
2562 Center West Parkway , Augusta , US
+1 706-736-9292

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, professional and accommodating staff
Many guests reported clean and comfortable rooms
Convenient location with easy access to restaurants/stores
Comfortable beds reported by multiple guests
Good value for the price (several positive comments)
Cons:
Inconsistent housekeeping and cleanliness (hair, dirty sheets, missed cleaning, bugs/roach sighting)
Room odors / stale or smoke-like smells reported
Breakfast limited and not allergy-friendly for some guests
Limited parking availability
Occasional maintenance and check-in issues (sink problems, billing confusion)

Categories

Cleanliness
6.5
Mixed reports: many guests described rooms and bathrooms as clean, but several serious issues were reported (moldy/stale smells, hair, clogged toilets, bugs/roach sighting, evidence of unmade rooms and dirty sheets), indicating inconsistent housekeeping.
Service
9.5
Generally very positive: front desk and staff repeatedly described as friendly, smiley, professional and accommodating. There are some service failures (missed room adjustments, slow maintenance response), but staff behavior is often praised and helpful overall.
Location
9
Consistently praised for convenience and easy access to restaurants and stores; location met many guests' needs. (Notes: no pool and limited parking were mentioned separately.)
Room Quality
7.5
Many guests enjoyed comfortable beds and well-appointed rooms, but there are isolated but significant complaints: uncomfortable/mattress issues, springs poking, occasional plumbing/sink problems, and transient smoke or stale smells.
Amenities
7.5
Basic amenities present, but uneven experience: breakfast selection existed but was criticized, parking was limited, and there is no pool — overall adequate but not exceptional.
Value for Money
9
Multiple guests explicitly called this a great value with comfortable, clean rooms and good overall worth; a few billing/check-in disputes were reported but do not dominate sentiment.
Food and Beverage
6.5
Breakfast received several criticisms: described as 'so so', limited options, poor accommodation for food allergies (gluten-heavy offerings), and low-quality items by some guests.
Overall Experience
8.5
Overall impression is mixed-to-positive: many 'awesome' stays, clean/secure property and friendly staff, yet some guests had severe negative experiences (bugs, dirty linens, housekeeping failures) that lowered consistency; net experience trends positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Convenient Location near Augusta National Golf Club
Located just 1.5 km from the prestigious Augusta National Golf Club, Quality Inn & Suites offers a prime location for golf enthusiasts and travelers alike.

Comfortable Rooms with Modern Amenities
Each room at this Augusta hotel is equipped with free WiFi, satellite TV, microwave, and refrigerator, ensuring a comfortable and convenient stay for all guests.

Fitness Center for Health Enthusiasts
Stay active during your stay with the on-site fitness center at Quality Inn & Suites, allowing guests to maintain their workout routine while away from home.

Book your stay at Quality Inn & Suites today for a perfect blend of convenience, comfort, and quality amenities.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 648 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9
Room Quality: 7.5
Amenities: 7.5
Value for Money: 9
Food and Beverage: 6.5
Overall Experience: 8.5
R
Ronald C. • couple • us
8
Nice motel in good location
Pros:

This was a nice motel in a good location. The room was clean and breakfast was good. It was a quiet location. The only issue was the room had a strong musty smell.

Cons:

Musty smell in room.

2026-11-07 • via Nuitee
O
Okenna • family_with_children • us
9
Pros:

The environment, cleanliness and great breakfast.

2026-11-07 • via Nuitee
N
Nelson • couple • us
6
It was fine
Pros:

Clean, quiet, comfortable

Cons:

I checked in on November 4,2026 and immediately had issues with my room key, which failed to work despite being reprogrammed three times. The host even changed my room to check whether the issue was with the door, but the key still wouldn’t work.

The entire situation was uncomfortable and suspicious. While trying to resolve the issue, the host repeatedly asked unrelated personal questions. When checking my ID, he specifically looked at my date of birth and commented that I looked like a high school student. He also suggested that I simply go without a key and have them use their master key to let me into my room.

What made the situation even stranger was that another guest checked in during this time, and his key worked immediately. The host even commented, “I guess you’re just special.” After the other guest successfully accessed his room, my key was reprogrammed for the fourth time and suddenly worked without any issues.

I can’t say what the actual problem was, but the whole experience was extremely unprofessional and left me feeling uncomfortable. Had another guest not checked in and demonstrated that the key system was working, I honestly wonder how much longer I would have been kept waiting.

2026-11-06 • via Nuitee
S
Saveon • family_with_children • us
10
It was Alright besides the pillows
Pros:

I love the room and how easy and accessible everything was.

Cons:

The pillows are stiff

2026-11-05 • via Nuitee
D
Debbie • solo_traveller • us
10
The staff were so helpful and kind, the room was excellent and very clean.
Pros:

Staff were excellent and a great location.

Cons:

Nothing, it was perfect

2026-11-04 • via Nuitee
I
Ina • couple • de
8
Man kann es mit gutem Gewissen weiterempfehlen
Pros:

Sehr sauberes Hotel, wir waren auf der Durchreise für eine Nacht, das Zimmer war sehr gut ausgestattet, man konnte nichts bemängeln, Hotelangestellte waren sehr freundlich, Frühstück war typisch für amerikanische Hotels, aber alles reichhaltig vorhanden

Cons:

Nichts

2026-11-04 • via Nuitee
B
bridget • couple • us
10
2026-11-03 • via Nuitee
D
Debbie • solo_traveller • us
10
Very peaceful and was very clean.
Pros:

The comfort

Cons:

Nothing

2026-11-02 • via Nuitee
A
André • family_with_children • us
7
Otima localizacao e preço. Porem Quarto com cheiro de mofo
Pros:

Localizacao e preço

Cons:

Cheiro de mofo

2026-11-01 • via Nuitee
R
Rico • family_with_children • us
7
2026-10-31 • via Nuitee
J
Jeff • couple • us
9
2026-10-31 • via Nuitee
S
Scott • couple • us
10
2026-10-29 • via Nuitee
N
Nyquist-Heise • family_with_children • us
9
Pros:

Front staff were smiley and professional. Room veryclean and comfortable

Cons:

The breakfast was just so so. But a nice bagel to start the day.

2026-10-29 • via Nuitee
M
Monika • family_with_children • cz
10
2026-10-27 • via Nuitee
M
Mark • couple • gb
9
2026-10-26 • via Nuitee
D
Dayan • family_with_children • us
9
2026-10-25 • via Nuitee
S
Sarah • family_with_children • us
10
2026-10-25 • via Nuitee
V
Vlad • couple • ua
1
2026-10-25 • via Nuitee
J
Joyce • solo_traveller • us
10
Awesome stay, short and sweet
Pros:

Finding this room last minute was fantastic. I felt safe and the staff was awesome and most accommodating.

Cons:

All was well

2026-10-23 • via Nuitee
T
Timothy • couple • nz
7
Convenient, comfortable, good breakfast selection.
Pros:

Friendly staff. Conveniet to travel routes.

Cons:

Room had an unusual smell-like smoke, but it was designated a non-smoking room.

2026-10-23 • via Nuitee