Comfort Inn & Suites IAH Bush Airport – East

Hotels
•
Choice Hotels International
6.6 (255 reviews)
7014 Will Clayton Pkwy, Humble, Texas, 77338 , Humble , US
+1 281-446-9997

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Facilities

Elevator
Free airport transportation
Gift shops or newsstand
Conference space
Fireplace in lobby
Television in common areas
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Express check-out
See all facilities

Review Highlights

Pros:
Convenient location (close to airport)
Several reports of polite/helpful staff and prompt resolution (room reassignment, deposit return)
Quiet stay reported by some guests
Comfortable beds mentioned by a guest
Front-desk cleanliness/efficiency noted in a few reviews
Cons:
Property and rooms frequently reported as dirty
Carpet odors and stains; halls smelled
Roach infestations reported in multiple rooms
Pool closed and full of green slime
Broken elevator buttons, door gaps and other maintenance issues
AC not working or poor water pressure; TVs with no signal
Missing towels, ice machine down, no caffeinated coffee
Gym equipment incomplete or nonfunctional
Vehicle break-in reported on hotel property
Inconsistent customer service (some poor interactions)

Categories

Cleanliness
3.5
Multiple reports of dirty property: carpets and halls smelled, stains, roach infestations, pool full of green slime and general unclean rooms.
Service
9.3
Mixed but often helpful: several notes of polite/excellent staff, prompt room reassignment and deposit return; a few reports of poor front-desk interactions and slow/problematic responses.
Location
9.3
Convenient for the airport and easy check-in area; guests repeatedly cited proximity to airport as a key positive.
Room Quality
4.5
Rooms and building are worn: broken elevator buttons, door gaps, TVs with no signal, AC and water-pressure issues, carpet stains and reported roach problems.
Amenities
5
Many amenities were unavailable or in poor condition: pool closed/dirty, ice machine down, gym equipment missing or broken, no caffeinated coffee in rooms.
Value for Money
9.1
Several guests noted 'you get what you pay for' but found the hotel acceptable for a low-cost, convenient overnight/airport stay, making perceived value relatively high.
Food and Beverage
5.5
Breakfast and beverage service uneven: repetitive/basic breakfast (rated ~5/10 by guests), missing caffeinated coffee for some, and one report saying breakfast made them sick.
Overall Experience
6.6
Mixed overall: convenient and sometimes well-served for short/airport stays, but major cleanliness and maintenance issues lower the experience for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Amenities and Facilities
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and gift shops/newsstands. This hotel also features a fireplace in the lobby, a picnic area, and a vending machine.

Breakfast and Business Services
A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM. Featured amenities include a 24-hour business center, express check-in, and express check-out.

Event Space and Airport Shuttle
Planning an event in Humble? This hotel has 10226 square feet (950 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is complimentary at scheduled times.

Make yourself at home in one of the 61 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature spring water baths and complimentary toiletries.

Important information:

  • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

6.6
Based on 255 reviews
Cleanliness: 3.5
Service: 9.3
Location: 9.3
Room Quality: 4.5
Amenities: 5
Value for Money: 9.1
Food and Beverage: 5.5
Overall Experience: 6.6
W
Willie
8
Pros:

The carpet had a odor. The elevator buttons are broken and the room door has a wide gap.

2025-10-10 • via Nuitee
E
ELIAS • partner
6
Pros:

Necesita remodelación en toda la propiedad y habitaciones.

2025-10-06 • via Nuitee
E
Eltoris
8
Pros:

Wait staff were polite room was clean will rent a room again at this location.

2025-10-05 • via Nuitee
E
EZRA • family
10
Pros:

Hotel was very conveniently located

2025-10-04 • via Nuitee
M
Mary Anna • partner
6
Pros:

Hotel needs renovating. Doors were dirty/need painting. The elevator buttons were broken, the pool was closed due to it being dirty. The outside of the building is a little worn and doesn’t look like the pictures.The rooms were cleaned pretty okay. Carpets/halls smelled. You get what you pay for. Beds were comfortable

2025-10-03 • via Nuitee
T
Tamala
6
Pros:

I had a problem that there was no caffinated coffee in my rooom. In fact, no rooms had this available. Then the front door was not working. When I first came in, I rang the bell and I said "is anyone there." There was a man on my side of the check in and I thought he was a customer, and his tone was negative and he responded, "it is me."

2025-10-02 • via Nuitee
T
Toni
6
Pros:

Not enough t towels

2025-09-30 • via Nuitee
A
Anthony
8
Pros:

Not bad for a nights stay, ice machine was down. Tv cable in living room wasn't getting good reception so moved into roo. To relax, but still limited on channels available without static or freezing up. Overall stay was ok

2025-09-29 • via Nuitee
T
Timothy
4
Pros:

People living in hotel, run down

2025-09-27 • via Nuitee
A
Adeyemi
2
Pros:

.

2025-09-27 • via Nuitee
J
Jimmy
8
Pros:

Did use any amenities

2025-09-26 • via Nuitee
J
Jason
2
Pros:

They advertised a pool but when you got there the pool is shut down in full of green slime

2025-09-25 • via Nuitee
S
Sylvia • friends
6
Pros:

The swimming pool was closed, and somehow the TVs in the room weren't connected to a signal.

2025-09-24 • via Nuitee
M
Micheal
8
Pros:

Convienient from airport no problem checking in except someone was in the room assigned to me but clerk took care of it and got me another room promptly. Security deposit returned at checkout. For the most part decent enough the elevators seem a bit outdated. For the orice reqlly no complaints very quiet

2025-09-18 • via Nuitee
S
Samira • family_with_children
4
Pros:

Wasn't been giving towels and the breakfast was making me sick

2025-09-14 • via Nuitee
R
Reynord • partner
10
Pros:

Everything worked out for me

2025-09-05 • via Nuitee
N
Noemi • family
2
Pros:

The property was dirty and ac was not working . Property smelled

2025-08-31 • via Nuitee
G
George Thomas
10
Pros:

The staff was excellent, the property is run down.

2025-08-31 • via Nuitee
C
Carlos • family
2
Pros:

Very unclean

2025-08-30 • via Nuitee
J
Jesscia
2
Pros:

I was denied a check in because of my photo paper DL and lost my 2 day payment and they wouldn’t even let the person who purchased reservation change it to be able to check in

2025-08-28 • via Nuitee