Mercure Sheffield St Paul's Hotel & Spa

Hotels
Mercure
8 (4423 reviews)
119 Norfolk Street , Sheffield , gb

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Breakfast options
Parking challenges

Categories

Cleanliness
7.64
General praise for cleanliness, with a few comments about room issues.
Service
8.61
Overall positive comments about staff friendliness and assistance.
Location
9.15
Highly praised location, particularly for convenience and proximity to attractions.
Room Quality
7.6
Comfortable room but mentions of needing updates and mixed opinions.
Amenities
7.13
Some amenities like the spa received criticism, affecting overall satisfaction.
Value for Money
8.09
Generally good value, with specific mention of parking costs.
Food and Beverage
7.64
Breakfast quality was average, which lowers the rating.
Overall Experience
8.11
Positive overall experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:05

Property Description

Luxurious Accommodation
The 4-star rooms at Mercure Sheffield St Paul's Hotel & Spa offer elegant decor, satellite TV, and modern amenities including air conditioning and Wi-Fi access.

Relaxation and Wellness
Guests can unwind at Spa Naturel with a sauna, steam room, ice fountain, and indoor swimming pool. The fitness centre is equipped with state-of-the-art facilities for a rejuvenating workout.

Fine Dining Experience
Indulge in a culinary journey at The Yard Restaurant with a menu featuring quality steaks and fresh seafood. Enjoy classic cocktails at the champagne bar or opt for 24-hour room service for a private dining experience.

Experience luxury and comfort at Mercure Sheffield St Paul's Hotel & Spa. Book now for an unforgettable stay!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

The hotel offers discounted parking rates for a nearby car park. The address is 72 Charles St, Sheffield S1 2NB.

Please note that the credit card used to book must be presented on arrival.Swimming pool: Closed from Thu, Mar 12, 2026 until Thu, Apr 30, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LBA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 4423 reviews
Cleanliness: 7.64
Service: 8.61
Location: 9.15
Room Quality: 7.6
Amenities: 7.13
Value for Money: 8.09
Food and Beverage: 7.64
Overall Experience: 8.11
L
Lauren couple gb
9
Would definitely recommend
Pros:

Very clean. Staff very polite and helpful.

Cons:

Nothing to complain about

2026-03-21 via Nuitee
P
Piliero couple gb
10
2026-03-21 via Nuitee
E
Esah solo_traveller gb
10
2026-03-21 via Nuitee
A
Andy couple gb
7
2026-03-20 via Nuitee
G
Gregory solo_traveller gb
8
Pros:

The pool was down

Cons:

Everything else. The staff were ace

2026-03-19 via Nuitee
C
Charlotte couple gb
10
2026-03-19 via Nuitee
H
Hari couple gb
6
Okay but expected more from previous experiences
Pros:

Good location
Comfortable bed
Good view from window

Cons:

TV did not work
Room was next to lifts (noisy)
Broken toilet seat
Fridge was unplugged, difficult to plug in
Mould in shower and dirty shower head
Cracked sink
Flickering light bulb in bathroom

2026-03-19 via Nuitee
R
Ruth couple gb
8
2026-03-18 via Nuitee
O
Olubola family_with_children gb
8
Pros:

The vicinity was cool very close to the city centre

2026-03-18 via Nuitee
E
Elaine family_with_children gb
8
Great location
Pros:

The location. The facilities the bathroom.

Cons:

The bed. Very lumpy. Room needed freshening up decoratio wise. Parking needs more explanation before arrival

2026-03-18 via Nuitee
S
simon solo_traveller gb
9
Pros:

Reception staff welcoming

Cons:

Bit noisy

2026-03-18 via Nuitee
C
Chloe couple gb
1
Inadequate at best
Pros:

Location was good

Cons:

1)pool was not working and this was supposed to be a retreat for my husband and I away from our kids
2) bed was so uncomfortable I had to ask for a spare quilt to sleep on top of
3) phone did not work so had to get dressed and down to reception to request at night
4) only decaf coffee in room
5) drilling and works going on next door in morning, we could not hear tv and we just wanted to relax in bed which we don’t get to do at home with kids

2026-03-18 via Nuitee
A
ANDREW family_with_children gb
7
2026-03-18 via Nuitee
J
Janet couple gb
10
2026-03-17 via Nuitee
D
duffy solo_traveller us
9
Nice hotel for your stay in Sheffield
Pros:

The room had a comfortable bed.

Cons:

The room was a bit small. The elevator to the 6th floor was not reliable.

2026-03-17 via Nuitee
M
Maija family_with_children gb
10
Pros:

Good location
Nice staff
Good food

2026-03-16 via Nuitee
B
Bancroft family_with_children gb
8
2026-03-16 via Nuitee
C
Courtney solo_traveller gb
10
One night in Sheffield
Pros:

Location excellent, friendly helpful staff. Large clean rooms. Breakfast could have more cooked options. Bottle of water in the room would be great.

Cons:

Drinks machines at breakfast.

2026-03-16 via Nuitee
J
Jo family_with_children gb
3
Pros:

Location we stay here alot due to sports in the city

Cons:

Tv didn’t work, asked for a quiet room we got an ajoining room with really noisy people

2026-03-16 via Nuitee
J
Jo family_with_children gb
5
2026-03-16 via Nuitee