voco Sheffield by IHG

Hotels
Voco
8 (4647 reviews)
119 Norfolk Street , Sheffield , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Breakfast options
Parking challenges

Categories

Cleanliness
7.64
General praise for cleanliness, with a few comments about room issues.
Service
8.61
Overall positive comments about staff friendliness and assistance.
Location
9.15
Highly praised location, particularly for convenience and proximity to attractions.
Room Quality
7.6
Comfortable room but mentions of needing updates and mixed opinions.
Amenities
7.13
Some amenities like the spa received criticism, affecting overall satisfaction.
Value for Money
8.09
Generally good value, with specific mention of parking costs.
Food and Beverage
7.64
Breakfast quality was average, which lowers the rating.
Overall Experience
8.11
Positive overall experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:05

Property Description

Luxurious Accommodation
The 4-star rooms at Mercure Sheffield St Paul's Hotel & Spa offer elegant decor, satellite TV, and modern amenities including air conditioning and Wi-Fi access.

Relaxation and Wellness
Guests can unwind at Spa Naturel with a sauna, steam room, ice fountain, and indoor swimming pool. The fitness centre is equipped with state-of-the-art facilities for a rejuvenating workout.

Fine Dining Experience
Indulge in a culinary journey at The Yard Restaurant with a menu featuring quality steaks and fresh seafood. Enjoy classic cocktails at the champagne bar or opt for 24-hour room service for a private dining experience.

Experience luxury and comfort at Mercure Sheffield St Paul's Hotel & Spa. Book now for an unforgettable stay!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

The hotel offers discounted parking rates for a nearby car park. The address is 72 Charles St, Sheffield S1 2NB.

Please note that the credit card used to book must be presented on arrival.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LBA

Location

Guest Reviews

8
Based on 4647 reviews
Cleanliness: 7.64
Service: 8.61
Location: 9.15
Room Quality: 7.6
Amenities: 7.13
Value for Money: 8.09
Food and Beverage: 7.64
Overall Experience: 8.11
E
Evie family_with_children gb
10
Lovely staff & amazing location
Pros:

The reception staff were so wonderful and lovely and made our little baby and us feel so welcome. Beds were super comfy and rooms really big, amazing that it’s next to winter gardens!

Cons:

The swimming pool needs a bit of a revamp

2026-08-08 via Nuitee
K
Karen solo_traveller gb
8
Great 1 night stay
Pros:

Had a great 1 night stay, with friendly staff, easy check in, great city location, really good buffet breakfast & quiet interconnecting rooms with air con.

Cons:

Tv in one of the rooms didnt work properly & one of the mattresses was saggy, both of which reported to reception, but these didnt spoil our 1 night stay.

2026-08-07 via Nuitee
G
Gathra solo_traveller in
9
2026-08-06 via Nuitee
A
Ann couple gb
8
2026-08-06 via Nuitee
K
Keith couple gb
10
Comfortable stay, in a good location, with a nice spa
Pros:

This place is very comfortable and has a great location right in the centre of the city. There is a spa on site which is included in the price and a great way to spend an hour or so at the end of a busy day.

2026-08-05 via Nuitee
J
James solo_traveller gb
10
Amazing
Pros:

The spa was amazing and the beds was very comfortable.

Cons:

No parking

2026-08-05 via Nuitee
N
Nicola solo_traveller gb
10
Pros:

We loved absolutely everything about it. Even met Bradley Walsh here so bonus.

Cons:

There wasn't one thing we didn't like.

2026-08-05 via Nuitee
J
Joanna couple gb
10
2026-08-05 via Nuitee
H
Hana couple gb
4
Stayed here for our wedding at the town hall. Would not have booked if I’d have known how dated it felt.
Pros:

The location of this property and the size of the room

Cons:

The property feels very dated and was not cleaned to a high standard

2026-08-04 via Nuitee
T
Theo couple gb
1
Sort car park
Pros:

It was nice and clean but it is a joke. They have no car parking so I had to pay £25 to put it in a multistorey car park when the hotel should pay for this as it’s expensive enough per night as it is never mind paying for car park

Cons:

It was nice and clean but it is a joke. They have no car parking so I had to pay £25 to put it in a multistorey car park when the hotel should pay for this as it’s expensive enough per night as it is never mind paying for car park

2026-08-04 via Nuitee
J
Jb1904 Friends getaway Sheffield, South Yorkshire, England
6
Afternoon tea beware
Pros:

My friends and I booked for spa experience and afternoon tea. Aromatherapy spa room need more essential oil in it. Afternoon tea sandwiches were fresh. Scones were rock hard and the mini cakes were even harder - we didn’t attempt to eat them. Renata ( apologises if I’ve spelt her name wrong) was very attentive and polite.

2026-08-03 via Tripadvisor
S
Sally solo_traveller gb
7
Not as expected for the price and location.
Pros:

The breakfast was good and the beds comfortable. The reception staff were lovely and the location was great.

Cons:

The rooms were very hot with no air-conditioning and unable to open a window. The male housekeeper on Monday 27th July had not washed, he left the rooms and coridor smelling awful. Everyday there were trays of food and wet towels etc lying on the coridor floors, not cleared away. The pool and spa are very tired. Visible mould and mould smelling steam rooms. It desperately needs refurbishing throughout. The lady at the bar on Friday 24th july was struggling to pour a pint of beer, flicking foam out with a straw, something I have never seen before. On the whole, I feel the standards of the hotel should have been better based on the cost of the rooms.

2026-08-03 via Nuitee
A
Aubrey solo_traveller ae
8
2026-08-03 via Nuitee
A
Alison solo_traveller gb
10
Comfy
Pros:

Bed and bedding so comfy

Cons:

Receptionist was not very helpful and appeared uninterested

2026-08-03 via Nuitee
C
carr couple gb
10
2026-08-02 via Nuitee
M
Michael solo_traveller gb
9
2026-08-02 via Nuitee
M
Mike couple gb
8
2026-08-02 via Nuitee
B
Blackwater_13 Family Sheffield, South Yorkshire, England
6
Spa - Tired in need of a refurb and re think
Pros:

Spa Day
Spa very tired- definitely in need of an upgrade

2026-07-27 via Tripadvisor
D
Diane family_with_children gb
9
Nice hotel in great location.
Pros:

The room was very big and comfortable. The staff were friendly. The location was great for trams and trains.

Cons:

It would have been good to have more than two teabags, and decaf would have been even better,

2026-07-25 via Nuitee
I
I.Kri solo_traveller my
9
Great location, comfy room with air condition
Pros:

Location was superb, walkable to the main shopping area ie The Moor. Many cafes nearby, with Tesco Express also within walking distance.

Cons:

The room was great wirh air condition. However , there was no mini fridge in room.

2026-07-25 via Nuitee