Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great service
Comfortable rooms
Excellent food
Cons:
Some cleanliness issues
High pricing
Limited amenities accessibility

Categories

Cleanliness
8.58
The hotel was clean, but there were some small spots of mold in the corners of the shower floor.
Service
9.99
Exceptional service noted, with staff showing great attentiveness and responsiveness.
Location
9.59
Good location mentioned for navigating downtown, enhancing the overall experience.
Room Quality
9.54
Rooms were described as very comfortable and clean, creating a pleasant stay.
Amenities
8.57
Some amenities like the pool were not fully accessible at times.
Value for Money
8.03
Some complaints about high prices and unexpected fees.
Food and Beverage
9.58
Excellent food with a stand-out vegan breakfast option.
Overall Experience
9.75
Overall stay was wonderful with minor critiques, resulting in a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:23

Property Description

Luxurious Accommodations
Indulge in the elegant rooms at Conrad Indianapolis, featuring 42-inch flat-screen TVs and luxurious marble bathrooms with TV mirrors, bathrobes, and slippers.

Exceptional Amenities
Enjoy access to a full-service spa, a wine bar, a business center, and Evan and Todd Spa & Salon. Take advantage of the ten event spaces, including a formal ballroom, for your special occasions.

Prime Location
Conveniently situated in downtown Indianapolis, connected to Circle Center Mall and near major attractions like Monument Circle and the Indiana Convention Center. Let us elevate your stay in Indianapolis.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IND

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 60 per day.

Location

Guest Reviews

9.2
Based on 375 reviews
Cleanliness: 8.58
Service: 9.99
Location: 9.59
Room Quality: 9.54
Amenities: 8.57
Value for Money: 8.03
Food and Beverage: 9.58
Overall Experience: 9.75
J
Jason • couple • us
10
2026-04-06 • via Nuitee
A
Anissa • family_with_children • us
6
It was oaky. Probably will not return.
Pros:

The staff, pool and hot tub were great. The location was good, could walk to just about anywhere we wanted to go.

Cons:

The carpet was stained; the bed clothing was ripped and stained, the chair was ripped and stained. At night while trying to sleep could hear people outside and vehicles going by. Beds were not very comfortable.

2026-03-30 • via Nuitee
4
437theresen • Family
10
Wonderful Experience and Customer Service
Pros:

I made a really dumb mistake when I made our reservations here that could have been very costly. They discovered the error and fixed it for me without my even having to ask for a resolution. Top notch service. Shout out to Mary Beth for her customer service.

Also, rooms are very comfortable and clean. Room service is tasty. I’d give them 10 stars if I could.

2026-03-20 • via Tripadvisor
E
erickcH7555XP • Family
2
Bad Service
Pros:

I have been visiting this hotel about once a month for the past seven years. However, over the last five months I have been very disappointed with the Wine Tasting/Lounge area.

In the past, this space was always clean and well maintained, but recently the condition has noticeably declined. On several occasions, I have seen trash overflowing, food crumbs left in the seating area, and the overall cleanliness has not met the standards I previously experienced here.

Additionally, the complimentary coffee has been very bitter. Even gas stations often serve better coffee, which is disappointing considering the standards one would expect from a hotel of this level. Unfortunately, the overall quality does not meet the level of service the hotel is known for.

Service has also been inconsistent. The lounge associate often appears unprepared and does not seem familiar with how to properly prepare the coffee, which further affects the guest experience.

Given the current situation, I would recommend either improving the maintenance and service of the lounge area or considering reopening the wine tasting experience. One of the reasons I enjoyed visiting this hotel was the opportunity to relax and enjoy wine in a clean and luxurious environment.

2026-03-11 • via Tripadvisor
E
erica • family_with_children • us
9
Pros:

It was good

Cons:

Pool only open til 10

2026-03-11 • via Nuitee
2
279marcush • Couples • Cleveland, Tennessee
8
Way above my pay grade.
Pros:

Very nice hotel. Check in staff was super friendly and polite. Informed us how to get to Lucas above ground (however there was a convention set up so we had to walk the last big)

Rooms were (at least 615) huge. Tons of space for a downtown unit.

Only complaint was lack of sound deadening. We were able to hear chatter in the next room one morning, and any loud outside traffic you could hear pretty easily.

If you don’t want to valet use the mall parking but go to the back corner by PFChangs and you’re right across the street.

2026-03-08 • via Tripadvisor
M
MyKaile • couple • us
10
Pros:

Great stay

Cons:

I loved everything

2026-03-05 • via Nuitee
C
Cheryl • solo_traveller • us
3
2026-02-27 • via Nuitee
D
D9078OPjohns • Family
2
Wow. This place is just bad.
Pros:

They have no problem selling a room, let’s say a king, to a couple on honeymoon. The couple bad confirmation of that king. Upon arrival they were told to either take two double beds or cancel the reservation that was made weeks ago. So they were told to sleep in separate beds with no effort at all to accommodate or rectify. Conrad overbooked and just wanted the couple to cancel. HORRIBLE ENTITLED PEOPLE AT FRONT DESK.

2026-02-15 • via Tripadvisor
D
Dana • couple • us
10
2026-02-08 • via Nuitee
A
Amanda • couple • us
10
2026-01-23 • via Nuitee
M
Munk • couple • us
9
2026-01-12 • via Nuitee
T
Timothy • family_with_children • us
10
2026-01-12 • via Nuitee
M
Martin • couple • us
7
I was relaxed in my room. My husband and I really enjoyed ourselves
Pros:

The decor was beautiful. The location was beautiful

Cons:

I didn’t like how long it took for me to get my car and how the valet guys was looking through my truck when they had to park it.

2026-01-10 • via Nuitee
B
Brown • solo_traveller • us
10
Pros:

What a beautiful place to stay and relax .
Room Service was perfect. Everything was so tasty.

Cons:

Nothing

2026-01-05 • via Nuitee
C
Catherine • couple • us
10
Perfect all around
2026-01-05 • via Nuitee
K
Kevin • couple • us
10
Love it, but upset hot water was down
Cons:

My hot water was done all morning

2025-12-24 • via Nuitee
J
J.Jarka • family_with_children • us
9
2025-12-17 • via Nuitee
G
Guide64375 • Couples
8
Experience
Pros:

While we enjoyed our stay at the Conrad our 10 month owned vehicle was damaged by their choice of parking service. The hotel has never reached out to settle this with their choice of valet Towne Park. When calling the hotel 3 days after the accident because I had not heard from Towne Park the night manager offered gift certificates and other help with incidentals, 2 weeks later no gifts and no help with Towne Park for diminished value of a 10 month old automobile. Hilton and Conrad valet is a paid service offered there!!!!!

2025-12-14 • via Tripadvisor
E
Eamonn • couple • gb
8
Pros:

The swimming pool and the bar.

2025-12-13 • via Nuitee