Hotel Deloix Aqua Center

Hotel was very clean and spacious. Housekeeping staff were very helpful. Food was warm at best, and poor selection for Europeans. Got very ill one evening after my meal and when I reported this at reception I did not even get an apology. There was no English channells on TV and When maintenence was sent to see could he gt them up he said the Hotel will not pay for these channells. This is a bad reflection on the Hotel if they do not consider all there guests, not just Spanish. I would put this hotel down as a three star. Will not b3 visiting this Hotel again.

We family of four (2 adults and 2 kids under 6 yrs) at Hotel Deloix on an all-inclusive basis and were very disappointed with the overall hospitality and service quality, especially considering this is advertised as a 4-star resort.
Key Issues were
1. Dietary Requirements Ignored:
Despite contacting the hotel two weeks before arrival and sending a reminder about our vegetarian dietary needs, we received no response. At time of check-in, they acknowledge receipt of my request while talking to them. And we were told to speak to buffet staff before meals, but they were unprepared and uninformed. There were no allergen or vegetarian labels on any dishes, and when we ask staff often didn’t know what was in the food. On one occasion, we were served rice with prawns and ham despite clearly requesting vegetarian meals. Ultimately, we had to eat outside, making the all-inclusive package a waste.

2. Snack Bar Confusion:
The snack bar was our only reliable option, but even here, staff wasn’t clear about what was included in the all-inclusive plan. Random charges appeared on our bill without explanation.

3. Language Barrier:
Very few staff were welcoming or willing to assist non-Spanish-speaking guests. Most seemed to avoid interaction, making us feel unwelcome.

4. Towel Deposit Issue:
I was charged with €16 deposit for towels, which was supposed to be refunded upon refunded back to card. Instead, it was added to our bill with no clear explanation, and staff refused to discuss it.

5. Hotel Room
Heater issue reported several times and checked by a technician but issue not fixed but we were not informed. Checked with reception on 4 to 5 times all been informed it is fine but they asked technician to come show operation of heater then only they agreed that there is an issue with heater and not working. At the end, after 14 hours since first reporting at night 10 pm they offered us another room. Kindly let us sleep in new room at night and move the luggage next day morning. But main issue is transparency among hotel staff with customer.

Overall:
The lack of communication, no attention customer dietary request and inconsistent service made this stay disappointing. For a 4-star hotel, we expected much better hospitality and organization. Unfortunately, we cannot recommend Hotel Deloix for international guests or those with dietary requirements.

Terrible experience explained 20 euros went missing and the next day my tommy hilfger aftershave brand new, went missing when spoken to the staff at the front desk said had no proof , very rude aviod of all cost if you want all your belonging stole.

I’ve been regularly staying at the Deloix over the last 3 years as my Mum is in a residence nearby.

It’s not the Ritz or some flashy Dubai hotel but it most definitely is full of wonderful, genuinely professional and kind staff from the housekeeping teams, catering teams, the amazing bar team and the Reception team. They all seem intuitively connected like a family, always fully responsive and respectful to their clients - customer service is gold standard.

Thank you to EVERYONE working at the Deloix.

We spent October half term at this hotel. We found the location to be quiet and away from the hustle and bustle of Benidorm itself but a gentle stroll or quick bus ride into the centre or old town. The bus stop is literally outside.

We had a room overlooking the outdoor pool and it was very peaceful. Lovely large balcony. There were 4 of us in a double room with sofa bed. Plenty of room for us.

The hotel was spotlessly clean. Every morning the cleaning staff were out cleaning communal areas and they do a fantastic job. Our room was cleaned daily, fresh towels and it felt and smelt fresh every day - the cleaning team are a credit to this hotel.

Entertainment was varied but quite a late start time for both the mini disco and filling acts.

Evening meal didn’t start until 7:30pm which was quite late with little ones but there was the option of swapping evening meal for lunch if half board.

Outdoor pools were cold but it didn’t stop my teenage son swimming outdoors. Indoor pools were lovely and warm, swimming caps must be worn indoors.

My 3 year old loved the soft play and it is a great addition for little ones. Outdoor play area is also great and better for a wider range of ages.

The games room costs money so if you want to use anything you need lots of euro coins.

The food was the area I feel could be improved more. Breakfast was usually luke warm at best. Often had to wait a while for things to be replenished (particularly the fried eggs!) There was plenty of choice and something for all. Evening meals - Choice of soups, salads and main meals. Not always a lot of choice however that could just be me being picky.

Overall we had a lovely week and were pleased with our choice of hotel.

11th to 18th Oct 25,
Very nice hotel with friendly staff, very large rooms mine was 1st floor overlooking pool,indoor/outdoor pools are lovely, good selection of food, nice quiet location away from the strips madness, Benidorm palace just down road, 15mins walk to the beach, 30 ish to the old town I would stay here again.

Good points - hotel pool is huge but very cold however also have indoor heated pool. Rooms are spacious and very clean. Bar prices are reasonable. Spa available at extra cost. Location is quiet with an easy 25 minute walk to the seafront

Bad points - food.mainly lukewarm warm and meat is indescribable, soup was good at dinner and omelette station at breakfast. Unless you are all inclusive you have to buy your water at dinner/lunch. Hotel also hosts large functions eg. weddings. If your room overlooks the courtyard the noise will be loud until 4am!

On the whole the hotel was clean, the bar staff and reception were very friendly. Cleaners were very polite and always greeted you even when just passing by.
The room we had on mezzanine level was ok. The beds were comfortable, there is ample space for clothes and accessories. There was a small fridge that was filled with 2 small waters, 2 beers, 2 colas and some nuts. There was no price list. As far as information about the hotel, spa, just general information there was an information folder… but nothing in English, they cater for Spanish and German tho!
There was a list of channels for the tv but they were not correct. We had to go to reception and request maintenance because our sink was blocked and not draining, the man came quickly and fixed it although it did leave a stench for a while.
The indoor pool was nice, you do have to wear a swim cap that can be purchased at the bar.
If you go half board as we did- your breakfast is included then you can either have lunch or dinner. This was a good idea because sometimes you want to venture out in the day time and have dinner there or stay around the hotel and have dinner outside.
The big let down for me was the food, the lack of labels or signs to clearly say what 80% of the food was was not available. My husband doesn’t eat pork and the amount of times he had a portion of mixed salad to find ham or bacon init, foods cooked with bacon or ham was crazy. The chefs on the grill were very hit or Miss. when asking what meat they were cooking ( to double check for my husband as he had lost all faith) I was often met with grumpy, rude answers. It’s meant to be waiter service for drinks but we often had to go and order our drinks otherwise we would be left. Plate clearing was incredibly slow, we found ourselves clearing our own plates just to make room on the tables. I gave up with going for breakfast after the fourth day, the hot food was not hot or even warm on some occasions.
The location is great! Far enough away from the hustle n bustle of Benidorm life but close enough for a walk.
You can only use cash at reception, everywhere else you either have to use card or put it on your room card to be paid when checking out. There was little to no entertainment, which to be honest suited us fine.
Would we go back? Probably not no, but it was ok!

Got back on the 4th October after a lovely week at the hotel Deloix. Nice spacious room, good size shower, perfectly adequate hairdryer and clean towels every day. Hand wash, shampoo and body wash were provided in dispensers. There is a fridge in the room which is stocked, we only used it for water. Food was lovely, I have to say as a vegetarian I was a bit limited for choice, but I never once went hungry, lovely soups, plenty of salads and fruit, had to keep an eye on the salads though as they tend to put meat and fish in a few dishes. Porridge was really nice in the morning 😋 evening entertainment was ok, never had to wait long for a drink, but the best thing is the door doesn’t open to the pool until 10 so no one can save a sunbed, we had no trouble getting a great spot by the pool every day. The hotel is relaxing, the staff are friendly and helpful, overall we had a lovely week here, thank you ☺️

Check in after 3pm
Day nearly over by then

Our room had a bad smell some days, probably the drains. And one day I could smell it in the reception area

This is a hotel that does pretty much everything well. It’s excellent.

We arrived late, just before dinner closed. The receptionist said “Don’t worry about finishing check in. Put your luggage in the cupboard, enjoy your dinner and come back and I will have everything ready for you.” We were off to a very good start.

Sticking with food, we were on a deal which was full board including wine with lunch and dinner. All meals were buffets, and all were delicious. As well as standard fare there some great items that you never see in the UK, for example rabbit (which was superb).

Breakfast was good, although bacon and ‘English’ sausage weren’t great. Better to try the more local alternatives. Scrambled eggs were superb mind, and baked beans (when we managed to find them - for your reference they are in an unlabelled cauldron near the oatmeal) were high quality. They also have a toaster that actually works! If you’re UK based you’ll be impressed by some of the condiments: HP sauce and Lea & Perrins for example. Continental options were good and the fresh breads delicious.

Lunch and dinner were very similar but always really good. Hot and cold options were many and varied. The ‘freshly grilled in front of you’ meat, fish and vegetable items were excellent, although I did once catch an undercooked (raw in the middle) piece of pork.

Hot meats on the buffet were the stars of the show for me. Beef, pork, chicken, lamb and the aforementioned rabbit, all cooked in different ways. Fish and seafood was also very good.

Star of the lunch service was always a huge and properly made paella (with wonderful caramelised soccorat). Content changed on a daily basis. Don’t miss it!

We chose white wine as part of our deal. For house wine the quality was good, and it was always properly chilled.

Service was always great and boy do the staff work hard.

The pool was lovely. Large enough for a decent swim, and entry was by a long gentle slope at one end and steps at the other. Sunloungers were comfortable and plentiful, as were tables.

The floors, inside and out, were scrubbed and cleaned every day.

My room was lovely. The bed was large and comfortable. The AC worked well, was very easy to use and cooled the room gently. The bathroom was in good condition, immaculately clean and the shower had decent power. There was also a mini bar which provided a variety of drinks (at extra cost). I didn’t buy anything from the mini bar, but it was useful as a fridge for a fridge for my own soft drinks and water.

Most impressive was my balcony. It was large, had good furniture but most impressive of all was the planting. My room was on the first floor, so I had plants beyond the balcony at my level, plants draping down from the balcony above and trees coming up from the courtyard below. Really lovely.

Staff didn’t wear name badges so I can’t credit individuals other than Jesus, who was on reception at the dining room for a number of services. He was efficient, very charming and highly amusing.

Pricing for rooms and full board was very keen, so I can’t fault the value for money. Extras such as drinks at the bar were reasonably priced. One strange quirk was that you couldn’t pay with cash at the bar. Instead the bar gave you a slip, you paid in cash at reception, they stamped it and you took it back to the bar. A bit bizarre but it worked reasonably well. Wouldn’t be great if it was busy.

The location is great. Close enough to the strip but not too close. It’s up a fair slope from the beach and what you notice most are the mountains that surround the hotel. Lovely. If you want any extra drinks and snacks there is an Aldi, Lidl and Iceland all in easy walking distance.

Entertainment is pretty average. Typically ‘one man bands’ playing with a backing track, or strange performance artists. You might like that - I don’t!!

In summary this hotel is pretty much flawless. I recommend it very highly.

This is a fabulous hotel ! We have visited here about 7 times, the same week in September.
It is a very clean hotel and rooms are spacious. The staff are very friendly and the food is good, plenty of choice . We usually choose half board which can be interchangeable if you want to go in for lunch some days instead of dinner .
There is plenty of entertainment around the hotel, ( not so great entertainment in the hotel itself, albeit it does have a children's disco every night which seems popular) lots of bars in the street, but the hotel bar is a friendly place to sit also , especially at the front.
Its not in the throng of the main part of Benidorm and seems to be situated more near the residential part. Iceland and Aldi are very close by if needed for water, etc.

Good value basic 4 star but food needs improving.

The hotel was stunning.
I loved the pools and it was not over busy either.
The staff were spot on and ready to help.
I loved the snack bar also.

The bed was so big and comfy.

Gym was not too bad 👌❤️

We was at this hotel in August I specifically asked for a room near to everything as I can't walk distances we ended up in block 3 it nearly finished me off have to walk to and from the room the food wasn't the best but always found something the hotel itself was spotless the roof top terrace was brilliant no kids allowed lol the bar staff was very friendly the entertainment was good to after the mini show so we have booked to come back in November for 10 nights but will insist on block 1 lol

Stayed here with my two teenage sons.
Adult roof top pool and bar is lovely. Indoor pool (requires hat) and out door pool large, clean and great atmosphere. No shortage of sun loungers. Towels supplied, deposit required and charge of 1 euro each towel to wash.
Hired bikes and the hotel cycling indoor storage and facilities were very impressive. The hotel is a 20 minute walk to the sea. It has a few bars close by (5 min walk).
Room was clean, modern, huge balcony.
Gym is just alright, lacks weights. Sauna is 15euro to use! Decent games room.
We stayed Breakfast and Meal board, so could choose between lunch or dinner which were both amazing but you've to pay for all drinks including water. Breakfast wasn't great and the two different omelette makers need advice on how ones made! Shortage of cups, cutlery at times though resolved eventually.
Bar was 3.50 euro for a large beer ( not a pint)
Would return for sure.

I'll start with the pros, the hotel is very clean throughout and the staff work hard, the rooms are nice and large, cleaned every day and bedding and towels changed daily. The adult only rooftop pool is a godsend. We were all inclusive and the spirits were branded, Smirnoff Vodka and Ballantines Whisky.
Cons, the restaurant is very much aimed at the Spanish pallet and the place smells like a fish market, the food in general is Luke warm at best, the bacon is like plastic and the sausages are hot dog style and sometimes chorizo and all cold. The beans and the tomatoes are mixed together in the same container.
Many of the Spanish families allow their kids to run riot, they are constantly screaming ( thank God for the rooftop pool ) our balcony overlooked a central courtyard and on our first night we were exhausted from being awake since the day before due to travelling, we went to bed at a decent time but, the kids were all running mad and screaming in the courtyard at midnight, playing games and some were crying, their parents thought this was normality.
The evening entertainment was all indoors and was a mini disco for the kids which was basically the kids screaming again, the team got them to do the hokey kokey e.t.c and all of the instructions were in Spanish, even though there were a handful of kids from the UK and elsewhere. Sometimes there is some Spanish dancers on later. There is seating outdoors and you can take your drinks outside but there is no entertainment at night, not even a speaker with background music.
That snack bar is open from about 10 am until 7 pm and most of it wasn't included on the all inclusive, you need to pay. If you would like a kettle in your room, you need to pay for that too.

Amazing hotel with fantastic staff. Rooms were beautiful, large and well kept. Facilities were amazing and it's a great location too. We will definitely be back!

Wasnt massively happy with food breakfast was fine lunch not to bad dinners i found could b amlot better

Good