Pets allowed

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Front entrance ramp
Health or beauty spa nearby
Proposal/romance packages available
Express check-out
Free WiFi
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Excellent food
Cons:
Cleanliness issues
Parking problems
Room maintenance concerns

Categories

Cleanliness
7.88
There were mentions of a smell of wetness and mold/mildew in one review, which negatively impacted sentiment about cleanliness.
Service
9.35
Staff was described as nice, friendly, and exceptional. Many guests praised the service, contributing positively to this category.
Location
9.39
Reviews frequently noted the hotel's great location, especially near the River Walk and attractions, indicating a strong positive sentiment.
Room Quality
8.34
Rooms were spacious and nice, but some reviews mentioned issues like a weak flushing toilet and difficulty with the AC.
Amenities
8.87
Guests appreciated amenities like the outdoor area and pool, though there were some remarks about lacking maintenance.
Value for Money
8.33
Some guests mentioned the parking situation as negative, impacting perceived value for money.
Food and Beverage
9.38
Food at the Ambler restaurant received specific praise for being amazing, indicating high satisfaction.
Overall Experience
8.85
The overall experience was generally positive despite some issues mentioned, resulting in an overall good perception.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:13

Property Description

Welcome to Hotel Contessa, your luxurious oasis in the vibrant heart of San Antonio!

Indulgent Spa Experience
Pamper yourself with a visit to our exquisite spa, offering a variety of rejuvenating massages, body treatments, and facials designed to revitalize your senses and ensure your relaxation.

Culinary Delights
Savor mouthwatering American cuisine at Ambler Texas Kitchen. Whether you prefer dining alfresco or enjoying room service, our offerings promise a delectable culinary journey complemented by a bar/lounge perfect for evening relaxation.

Premier Amenities
Dive into the outdoor pool or unwind in the hot tub after a workout in our 24-hour fitness center. With complimentary Wi-Fi, spacious meeting rooms, and professional concierge services, every guest's need is met effortlessly.

Book your unforgettable stay at Hotel Contessa today and embrace the ultimate comfort!

Important information:

  • The seasonal pool will be open from March to December.
  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.8
Based on 455 reviews
Cleanliness: 7.88
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 9.38
Overall Experience: 8.85
M
Mary • family
10
Pros:

Everything was wonderful with the exception of the shower and toilet. It had mold in it.

2025-10-13 • via Nuitee
O
Oscar
8
Could be better
Pros:

Rooms need some updating especially bathroom a few things were falling apart tub wasn’t draining properly. We should have asked for a higher floor. The sound from the streets and the restaurant were so loud.

2025-10-13 • via Nuitee
L
Luis
10
Pros:

Great stay

2025-10-12 • via Nuitee
S
Sarah • family_with_children
8
Pros:

The pool was amazing with the 360 views of the city and open sky. although the jucuzzi was not working on our stay. The rooms were big with lots of ample space for other guess. We had recieved a $25 voucher for my daughters birthday. But were unable to use because the restaurant did not have any available seeting. I was told we didnt need a reservation but when we got down to the restaurant it was full.

2025-10-12 • via Nuitee
C
Christopher
8
Pros:

Good stay right on the riverwalk

2025-10-12 • via Nuitee
R
Randy
6
Pros:

Room is too dark. Needs light over bathroom mirror; needs light over closet in the hall; more hand towel holders; some light switches I couldn’t figure out which lights they turned on/off; and not enough towels in bathroom considering they only clean room every 3rd day. I am also not happy about my 2nd night room charge. I understood that it was to be $289. I was charged $401. Not happy at all.

2025-10-11 • via Nuitee
H
Helen • partner
10
Pros:

The hotel was very quiet, clean, accesible to the Riverwalk and nearby restaurants. Abba, the front desk employee was nice to send us a champagne to the room for my husband’s birthday. They have valet parking for a flat fee with in and out privilege.

2025-10-11 • via Nuitee
P
Paula • family
10
Pros:

Great and easy check in. Restaurant convenient on site.

2025-10-10 • via Nuitee
C
Courtney
8
Pros:

Location- excellent! Right on the beautiful Riverwalk. The area of SanAn around the hotel but not on the RWalk was great too.
Valet Parking - seems a little pricey at $53+ tax per day, had to wait a bit sometimes (not too bad), very friendly service.
Staff - very responsive and professional.
Room- we got a suite with a sitting area, which was lovely. The bed was so comfortable too. It was super clean. We had a view of the RW which was so pretty at night. My only MINOR “complaint” would be the need for some touch-ups in the room. There was a water stain along the bottom of the curtains, damaged walls/paint in the bathroom, some of the outlets weren’t functioning and kind of sank into the wall. There was also a smell in the room. It was sort of like the smell of wet carpet that had gotten cleaned. It wasn’t exactly unpleasant but was not exactly welcome. it didn’t bother us enough to change rooms so we didn’t complain.
Key cards stopped working randomly late one night. Front desk was super quick to fix it. Had trouble with getting the card to work in the elevator once and got stuck in there for a few minutes. Probably my own fault though!
Overall - I would stay there again. But I would check out my room before committing to it!

2025-10-08 • via Nuitee
M
Miriam • partner
6
Pros:

This hotel is beautiful but the service ruined our experience. I stayed a few nights to celebrate my birthday. Check in was terrible, the woman that checked us in did not say more than 2 words to us, and when I asked about the spa she said “check the website”. Not helpful at all. The bartender was also sad looking. The staff we encountered all look like they hate their life and are not friendly. Worst of all, they double charged me and I cannot reach the billing department to straighten this out. The valet parking staff was unhelpful as well.

2025-10-08 • via Nuitee
I
Iris • family
10
Pros:

Very nice, clean and accessible to restaurants, shopping and entertainment. Staff very nice too!

2025-10-08 • via Nuitee
K
Kinsey • partner
10
Pros:

Clean and friendly

2025-10-07 • via Nuitee
E
Eduardo
10
Best place to stay friendly staff and location
Pros:

Gentleman at front desk was the most polite person, very professional

2025-10-06 • via Nuitee
D
David • partner
6
Pros:

This isn’t a luxury hotel, it’s more like a business conference hotel. The bathroom wasn’t clean, the tub was rusty and moldy and leaked water. The toilet didn’t flush properly. The pillows were lumpy. There was a lot of street noise even though we were river side. The concierge was very friendly, unlike the front desk. I would not stay here again.

2025-10-05 • via Nuitee
S
Selena
10
Pros:

Highly recommend this hotel. Also the restaurant is a 10 out of 10!

2025-10-05 • via Nuitee
C
Carrie • family
10
Pros:

Hotel restaurant was great. Lots of great restaurants nearby to walk to and loved the river view, rooftop deck, pool and hot tub.

2025-10-04 • via Nuitee
A
Ashley • partner
10
Pros:

Clean room, friendly staff

2025-10-04 • via Nuitee
S
Stephen
10
Pros:

Have stayed here many times now. Staff always amazingly friendly and helpful. Everything always clean and well maintained.

2025-10-04 • via Nuitee
A
April
10
Pros:

Close to everything. Room was clean and spacious.

2025-10-02 • via Nuitee
D
Dana • friends
8
Pros:

Great shopping options and dining on river walk, easy access and wonderful staff.

2025-10-02 • via Nuitee