Crowne Plaza Hotel & Suites Landmark Shenzhen by IHG

Hotels
IHG
8.6 (126 reviews)
3018 Nanhu Road Luohu District, Shenzhen, Guangdong, 518001 , Shenzhen , CN

Facilities

Full-service spa
Fitness facilities
Front entrance ramp
Express check-out
Health club
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful check-in staff
Good overall quality
Cons:
Inconsistent room placement
Insufficient staff

Categories

Cleanliness
8.04
No specific mention, standard cleanliness expected for this hotel tier.
Service
9.01
Staff was helpful during check-in, but mentioned insufficient staff.
Location
9.05
Location is convenient, but room placement preference was not honored.
Room Quality
8.5
Room quality is adequate, but did not meet the location preference.
Amenities
8.53
Standard amenities for this hotel tier.
Value for Money
8.49
Good value for the quality of stay.
Food and Beverage
8.54
No specific mention, standard quality expected for this hotel tier.
Overall Experience
8.61
Overall experience is positive but slightly impacted by room placement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:44

Property Description

Escape to a luxurious retreat at Crowne Plaza Hotel & Suites Landmark Shenzhen, where modern elegance meets unparalleled comfort.

Wellness & Relaxation
Indulge in rejuvenating experiences at our full-service spa, featuring massages, body treatments, and facials. Replenish your energy in our health club, unwind in the sauna, or enjoy a refreshing dip in the indoor pool.

Dining Excellence
Savor exceptional cuisine at Fortune Court Chinese, or grab a delightful coffee at our cafe. With 24-hour room service and a lively bar/lounge, your cravings are always catered to. Start your day with a hearty buffet breakfast available daily.

Business & Events
With over 9257 square feet of versatile event space and 11 meeting rooms, our hotel is perfect for your business needs. Plus, enjoy seamless access with our 24-hour airport shuttle and complimentary self-parking services.

Book your stay today and experience the best of Shenzhen!

Important information:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZX

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 126 reviews
Cleanliness: 8.04
Service: 9.01
Location: 9.05
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.61
B
Boon Leong
6
Pros:

When checking in, was advised by the check in staff that my room type is either near the lift or end of corridor. I stated that i prefer the one near the lift. But when go to the room, it is the one furthest down the corridor.

2025-09-15 via Nuitee
H
Hoa
6
Pros:

The

2025-07-27 via Nuitee
M
Mohindrakumar
6
Compared to other Crowne Plaza average
Pros:

as per my four days experience, hotel is good, but there is staff is not sufficient. Also they can use it to AI for delivery average.

2025-07-19 via Nuitee
9
934sosos Solo travel
10
Good
Pros:

The room decoration is very retro. The front desk service is good. The breakfast products are rich.The room has a large bathroom. The hotel also has a swimming pool and a gym.Sky provide late Check out for me

2025-07-07 via Tripadvisor
H
hansirb Solo travel
10
A wonderful day at crown plaza
Pros:

When I arrived at this hotel, the front desk was very friendly and helped me check in, and even took my luggage to my room. Immediately afterwards, I tried the Chinese food, and was pleasantly surprised by the taste. I finally understood what the 'pot aroma' in Fried Rice meant, and it was very delicious. Finally, I rested in my room and had a wonderful evening.

2025-07-07 via Tripadvisor
V
Voyage05687257285 Business
10
Great
Pros:

This is my second stay at the Crowne Plaza Shenzhen Landmark. The hotel's design is very distinctive, and it's the classic Hong Kong style that I really like. James from the sales department upgraded me to the hotel's most distinctive open suite. I particularly like the Pergo Italian restaurant in this hotel. Their dishes are very exquisite and delicious. When I come to Shenzhen for a trip next time, I will still choose this hotel.

2025-07-06 via Tripadvisor
L
lilR7595QG Friends getaway
10
A perfect journey
Pros:

The stay experience at Crowne Plaza Fuyuan Hotel is excellent! It has a superior location and convenient transportation. The rooms are spacious and clean, with especially soft bedding. The staff are warm and attentive, responding promptly. The restaurant William treated us like friends. The breakfast offers a wide variety of choices and is delicious. The gym and swimming pool facilities are complete, perfect for relaxation. The overall environment is elegant and the value for money is high. It is strongly recommended for both business and leisure travelers

2025-06-27 via Tripadvisor
R
Roam44779633341 Family
10
Great hotel in Shenzhen
Pros:

Front desk staff are very friendly and polite special would like to thanks Amy, she always show guest with a warm welcome. Always great to see Helen here. Breakfast got a lot of choice, staff working hard and make sure guest enjoying their breakfast. Room very clean. Thanks all the staff here, make a wonderful trip for me and my family.

2025-06-21 via Tripadvisor
A
andycY1879PT Business
10
Crowne plaza shenzhen
Pros:

Great hospitality, comfy room and great help from suki. Thumbs up. Lovely modern hotel in a crazy futuristic city. I enjoyed the boazi

2025-06-17 via Tripadvisor
A
alicekT2129FK Family
10
family trip
Pros:

Although we have returned to England, the Shenzhen Crowne Plaza Hotel has left us with unforgettable memories. I was able to sleep well at night in the bustling city center, and I tasted all kinds of delicious food around. I am especially grateful to Suki from the sales department for her help. It was very lucky to find her to book the room. The hotel's full-service facilities are complete, and the Shenzhen Fuyuan Crowne Plaza will be our first choice.

2025-06-17 via Tripadvisor
C
carrache Solo travel us
8
A Solid Choice
Pros:

This hotel is a little on the mature side, but it is well maintained and comfortable. My bed was huge and the bathroom was spacious. The breakfast was also on the modest side of things, but was comfortable and good. Overall, I would recommend this hotel if it is in the right neighborhood for you, and I would certainly stay there again. I had absolutely no complaints.

2025-05-30 via Tripadvisor
M
Mimi family
8
Pros:

Breakfast staff, especially Rosa Zhang,and check-in staff exceptional. Rooms are large and clean, but property is just a little dated. Good value for money.

2025-05-29 via Nuitee
L
Linh family
10
Pros:

Nice and clean. Thanks for taking care of us.

2025-05-01 via Nuitee
H
Henry
10
Great stay
Pros:

Friendly and helpful staff. Very accommodating to our requests - extra towels, firmer pillows , late checkouts etc Hotel close the Huagiangbei and Dongman shopping area. The room we stayed in is very spacious.
We had a wonderful time in Shenzhen.

2025-05-01 via Nuitee
T
Tiffany
10
Pros:

Great location within walking distance of Dongmen pedestrian street. Staff were very friendly, professional and helpful. There are staff that are able to speak both Cantonese, mandarin and some english. Room was spacious and clean, with the bathroom being almost as big as the bedroom! I always recommend Crowne plaza, especially in China!

2025-04-24 via Nuitee
Y
YUN friends
10
Pros:

The service at reception was great. Kindly curtesy manner and good attitude with his services. So it gave you a good impression before you walk into your room. Room is specious and with good mattress. Breakfast was great and people were very nice.
On the whole they are excellent hospitality. The hotel situated in a good busy street with lots of restaurants and facilities around. Will come back again.

2025-04-16 via Nuitee
B
Benjamin
6
Pros:

Most receptions don’t understand English. The ones that do it’s very limited. Is a great hotel and service overall but I just caution someone coming here who only speaks English that it is hard to get on

2025-04-16 via Nuitee
A
adel
10
Pros:

Amy Huang was amazing with her service. I appreciate her help and I will definitely come back.

2025-04-05 via Nuitee
S
Shantaram family
2
Pros:

This building is 25 years old. Keep that in mind.

The mail manager try to rip the guess off

I do not recommend this hotel. I’ll never go there again.

2025-04-02 via Nuitee
S
Shantaram
10
Pros:

I was greeted very warmly by the front desk supervisor at the Crowne Plaza hotel by the name of Kingsley, Li
She was very welcoming. She was thoughtful. She make sure I had what I needed. She greeted us with a two bottle of water. She would give us a chair to sit while we wait. The service was amazing. I recommend anyone whoever go to Crunk Plaza, Chan to look for Kingsley. She would be an amazing person to take care of you. I was very pleased very proud and I stayed on because of her and the treatment is great. The service is great.

The breakfast is fantastic. The evening snack was amazing

And the bed give me an amazing sleep. I recommend Crowne Plaza any day and I think we have to recognize Kingsley because she was the front desk. She was a receptionist and she represented Chrome Plaza very well.

I hope someone recognize her hard work.

2025-03-28 via Nuitee