Quality Suites Natal

Hotels
•
Quality Hotel
8.3 (710 reviews)
Av. Engenheiro Roberto Freire , 4848 , Natal , BR

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location / sea view
Good breakfast (many positive mentions)
Spacious rooms and comfortable beds
Friendly and attentive staff (in many reviews)
Good cost-benefit / value
Cons:
Cleanliness issues (stained sheets, missed cleanings)
Poor organization and inconsistent service at check-in
Rooms and facilities are dated and need renovation
Weak internet on upper floors and no generator during outages
Maintenance problems: lighting, plumbing leaks, parking/access issues

Categories

Cleanliness
6.8
Multiple reports of stained sheets, missed room cleanings, thin/poor-quality towels and unclear cleaning of spa; cleanliness is below expectations.
Service
7.8
Mixed: several mentions of attentive and helpful staff at reception and breakfast, but repeated complaints about poor organization at check-in and slow/problematic responses from management.
Location
10
Consistently praised: many guests mention great location, sea views and convenient placement of the hotel.
Room Quality
7
Rooms described as spacious but dated: issues with old fittings, poor lighting, sockets, sticky floors, balcony door problems and shower temperature control.
Amenities
7.6
Mixed amenities: good pool and comfortable beds noted, but weak internet (especially upper floors), no generator during power outages, parking/access problems and limited kitchen supplies.
Value for Money
9.4
Several reviewers explicitly highlight excellent cost-benefit and economic stays; overall perceived as good value for the price.
Food and Beverage
8.9
Breakfast often praised as excellent and varied, though some criticisms about preparation (e.g., reheating practices) and overall consistency.
Overall Experience
8.9
Generally positive stays with strong location, good breakfasts and helpful staff balanced against management/maintenance and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 21:36

Property Description

Luxurious Accommodation near Ponta Negra Beach

Bright Rooms with Private Balconies: Enjoy air-conditioned rooms with a private balcony just a stone's throw away from Ponta Negra Beach.

Relaxation and Fitness: Unwind by the outdoor swimming pool, sauna, and fitness center on-site for the ultimate relaxation and wellness experience.

Delicious Dining Options: Indulge in a delightful breakfast buffet at the Tempranillo restaurant and savor 24-hour room service. Don't forget to grab a cocktail at the pool bar.

Experience the perfect blend of comfort and convenience at Quality Suites. Book your stay now for an unforgettable beachside retreat!

Important information:

Please note, guests must present the confirmation voucher upon check-in. Reservations must contain the guests first and last name.
According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If the minor is accompanied by an adult other than his parents, it will be necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents. All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.
Please note that all rooms are nonsmoking only. We emphasize that the contracted daily rate covers a 24-hour period, with checkin from 2:00 PM and check out by 12:00 PM. The interval of up to 3 hours between guest departure and arrival is provided for in MTur Ordinance No. 28 and is intended exclusively for cleaning, sanitization, and tidying of the unit, ensuring the maintenance of our standard of excellence.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NAT

Location

Guest Reviews

8.3
Based on 710 reviews
Cleanliness: 6.8
Service: 7.8
Location: 10
Room Quality: 7
Amenities: 7.6
Value for Money: 9.4
Food and Beverage: 8.9
Overall Experience: 8.9
A
Antonio • couple • br
10
2026-10-11 • via Nuitee
E
Ezequiel • solo_traveller • br
10
2026-10-11 • via Nuitee
M
Michelline • couple • br
10
Excelente
Pros:

A confortabilidade.

Cons:

Do chuveiro

2026-10-11 • via Nuitee
M
Murilo • solo_traveller • br
9
2026-10-10 • via Nuitee
G
Graziani • extended_group • br
10
Perfeito. Ótima localização
Pros:

Tudo

Cons:

Nada

2026-09-19 • via Nuitee
E
Eduardo • solo_traveller • br
9
2026-09-18 • via Nuitee
G
Gilmar • solo_traveller • br
10
2026-09-08 • via Nuitee
A
Ana Cristina • solo_traveller • br
10
Pros:

Sempre fico neste hotel quando vou a Natal
Gosto muito da localização .

2026-09-07 • via Nuitee
C
Camila • extended_group • br
4
2026-09-07 • via Nuitee
G
Gilmar • solo_traveller • br
10
2026-09-06 • via Nuitee
K
Khalil • solo_traveller • br
10
Pros:

A vista é magnífica. O quarto é amplo e muito confortável

Cons:

O box do banheiro facilita o vazamento de água

2026-09-05 • via Nuitee
P
Priscilla M. F. • solo_traveller • br
4
Não recomendo o hotel. Precisa melhorar muito o serviço
Pros:

Localização

Cons:

Quartos antigos, sem manutenção. A limpeza deixa a desejar. Teve um dia que não fizeram limpeza, também não trocavam toalhas. No quarto não tinha os ramais para pedir serviço de quarto. Pessoal do café da manhã eram grosseiros.

2026-09-01 • via Nuitee
R
rosemary • solo_traveller • br
9
Pros:

Excelente café da manhã !

Cons:

Os ar-condicionados apresentaram problemas ! Mas, foi logo solucionado!

2026-09-01 • via Nuitee
A
Ana Paula • couple • br
6
Tem uma boa localização, mas ainda é um hotel que precisa de melhorias devido a seu preço.
Pros:

A localização do hotel, a vista do quarto

Cons:

A limpeza do quarto que não era realizada, somente arrumava a cama e não trocava os lençóis.
O cartão para entrar no quarto que toda vez que saía do hotel e voltava para o quarto o mesmo não passava e tinha que voltar na recepção para ativar o mesmo.
A cozinha do quarto não tem utensílios básico, como por exemplo um talher ou um copo para beber uma água.
A TV que fica no quarto não é uma smart tv.

2026-08-30 • via Nuitee
M
MARCELO • family_with_children • br
8
Pros:

TIVEMOS UM PROBLEMA COM O QUARTO (MOFO E ARMARIO QUEBRADO) E FOI RESOLVIDO FOI TROCADO O QUARTO.

2026-08-27 • via Nuitee
W
Wigna • solo_traveller • br
7
Ótima localização
Pros:

Ótima localização e quartos espaçosos

Cons:

Café da manhã achei com poucas opções! Poderia melhorar a variedade e quantidade para o porte do hotel.

2026-08-27 • via Nuitee
C
Cesar • solo_traveller • br
2
Fiquei hospedado neste hotel por quatro dias e, infelizmente, minha experiência foi bastante negativ
Pros:

Localização

Cons:

Atendimento e instalações

2026-08-26 • via Nuitee
F
Ferreira Costa • solo_traveller • br
8
Pros:

Café muito bom. Cama confortável. Quarto espaçoso com uma boa vista na varanda. Bem localizado. Perto de vários estabelecimentos. Estacionamento no subsolo. Equipe gentil.

Cons:

A piscina é muito pequena. Estava suja e acabamos nao usando como queríamos. A academia (para quem gosta) está com sinais de abandono. Secador do banheiro nao funcionava e porta do banheiro nao fechava.

2026-08-24 • via Nuitee
L
Lucia • solo_traveller • br
9
Pros:

A localização e o café da manhã

2026-08-24 • via Nuitee
R
Rosangela • couple • br
8
2026-08-24 • via Nuitee