Quality Suites Natal

Hotels
•
Quality Hotel
8.3 (624 reviews)
Av. Engenheiro Roberto Freire , 4848 , Natal , BR

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location / great view
Very good breakfast
Spacious, comfortable rooms (for many guests)
Comfortable beds
Helpful/front-desk solved issues
Underground parking
Good apartment-style units with kitchen in some rooms
Nice balcony/view
Cons:
Cleaning issues (dirty showers, pool, inconsistent room cleaning)
Old rooms / maintenance problems (broken sink, mold, broken furniture)
Amenities problems (small/dirty pool, neglected gym, no utensils)
Air-conditioning / TV / internet malfunctions
Occasional rude breakfast staff
Card-access problems reactivating at reception
Extra unexpected charges reported
Old/poor towels and uncomfortable pillows

Categories

Cleanliness
6.8
Several reviews report poor cleaning: dirty showers and pool, mold in a room, old/torn towels, inconsistent room cleaning and towel changes.
Service
9.8
Service is generally reported as polite and helpful (e.g., staff solved AC issues and room-change when needed), though isolated reports mention rude breakfast staff—overall service leaned positive.
Location
10
Location is repeatedly praised across reviews (very convenient, great views, close to establishments and beach).
Room Quality
7.7
Mixed: some guests praised spacious, comfortable rooms and good views; others reported old rooms, broken fixtures, mold and maintenance issues.
Amenities
7.4
Amenities show shortcomings: pool described as small/dirty, gym neglected, issues with AC/TV/internet, and rooms often lacked basic utensils; parking availability positive.
Value for Money
6.9
Perception of value is below average for some guests: complaints about price vs. condition, unexpected extra charges and maintenance/cleaning problems.
Food and Beverage
9.5
Breakfast is frequently highlighted as a strong point (many guests call it excellent and varied), though a few found it basic or mentioned billing issues.
Overall Experience
8.3
Overall stays are mixed but generally positive due to excellent location and breakfast; maintenance and cleanliness issues lowered some guests' experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Luxurious Accommodation near Ponta Negra Beach

Bright Rooms with Private Balconies: Enjoy air-conditioned rooms with a private balcony just a stone's throw away from Ponta Negra Beach.

Relaxation and Fitness: Unwind by the outdoor swimming pool, sauna, and fitness center on-site for the ultimate relaxation and wellness experience.

Delicious Dining Options: Indulge in a delightful breakfast buffet at the Tempranillo restaurant and savor 24-hour room service. Don't forget to grab a cocktail at the pool bar.

Experience the perfect blend of comfort and convenience at Quality Suites. Book your stay now for an unforgettable beachside retreat!

Important information:

Please note, guests must present the confirmation voucher upon check-in. Reservations must contain the guests first and last name.
According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If the minor is accompanied by an adult other than his parents, it will be necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents. All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.
Please note that all rooms are nonsmoking only. We emphasize that the contracted daily rate covers a 24-hour period, with checkin from 2:00 PM and check out by 12:00 PM. The interval of up to 3 hours between guest departure and arrival is provided for in MTur Ordinance No. 28 and is intended exclusively for cleaning, sanitization, and tidying of the unit, ensuring the maintenance of our standard of excellence.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NAT

Location

Guest Reviews

8.3
Based on 624 reviews
Cleanliness: 6.8
Service: 9.8
Location: 10
Room Quality: 7.7
Amenities: 7.4
Value for Money: 6.9
Food and Beverage: 9.5
Overall Experience: 8.3
R
rodrigo • solo_traveller • br
9
2026-10-31 • via Nuitee
A
ANA CAROLINA • solo_traveller • br
3
Precisa de uma renovação
Pros:

A localização, boa cama.

Cons:

Os quartos são Velhos. Meu quarto estava com a pia do banheiro quebrada, o chuveiro muito sujo. A tv era smart mas a internet nao funciona. As instalações são bem precárias. A academia é piscina não são como na foto. E o café da manhã é bem simples.

2026-10-15 • via Nuitee
L
Luis • solo_traveller • br
9
2026-10-14 • via Nuitee
M
Michelline • couple • br
10
Excelente
Pros:

A confortabilidade.

Cons:

Do chuveiro

2026-10-11 • via Nuitee
E
Ezequiel • solo_traveller • br
10
2026-10-11 • via Nuitee
A
Antonio • couple • br
10
2026-10-11 • via Nuitee
M
Murilo • solo_traveller • br
9
2026-10-10 • via Nuitee
G
Graziani • extended_group • br
10
Perfeito. Ótima localização
Pros:

Tudo

Cons:

Nada

2026-09-19 • via Nuitee
E
Eduardo • solo_traveller • br
9
2026-09-18 • via Nuitee
G
Gilmar • solo_traveller • br
10
2026-09-08 • via Nuitee
A
Ana Cristina • solo_traveller • br
10
Pros:

Sempre fico neste hotel quando vou a Natal
Gosto muito da localização .

2026-09-07 • via Nuitee
C
Camila • extended_group • br
4
2026-09-07 • via Nuitee
G
Gilmar • solo_traveller • br
10
2026-09-06 • via Nuitee
K
Khalil • solo_traveller • br
10
Pros:

A vista é magnífica. O quarto é amplo e muito confortável

Cons:

O box do banheiro facilita o vazamento de água

2026-09-05 • via Nuitee
P
Priscilla M. F. • solo_traveller • br
4
Não recomendo o hotel. Precisa melhorar muito o serviço
Pros:

Localização

Cons:

Quartos antigos, sem manutenção. A limpeza deixa a desejar. Teve um dia que não fizeram limpeza, também não trocavam toalhas. No quarto não tinha os ramais para pedir serviço de quarto. Pessoal do café da manhã eram grosseiros.

2026-09-01 • via Nuitee
R
rosemary • solo_traveller • br
9
Pros:

Excelente café da manhã !

Cons:

Os ar-condicionados apresentaram problemas ! Mas, foi logo solucionado!

2026-09-01 • via Nuitee
A
Ana Paula • couple • br
6
Tem uma boa localização, mas ainda é um hotel que precisa de melhorias devido a seu preço.
Pros:

A localização do hotel, a vista do quarto

Cons:

A limpeza do quarto que não era realizada, somente arrumava a cama e não trocava os lençóis.
O cartão para entrar no quarto que toda vez que saía do hotel e voltava para o quarto o mesmo não passava e tinha que voltar na recepção para ativar o mesmo.
A cozinha do quarto não tem utensílios básico, como por exemplo um talher ou um copo para beber uma água.
A TV que fica no quarto não é uma smart tv.

2026-08-30 • via Nuitee
M
MARCELO • family_with_children • br
8
Pros:

TIVEMOS UM PROBLEMA COM O QUARTO (MOFO E ARMARIO QUEBRADO) E FOI RESOLVIDO FOI TROCADO O QUARTO.

2026-08-27 • via Nuitee
W
Wigna • solo_traveller • br
7
Ótima localização
Pros:

Ótima localização e quartos espaçosos

Cons:

Café da manhã achei com poucas opções! Poderia melhorar a variedade e quantidade para o porte do hotel.

2026-08-27 • via Nuitee
C
Cesar • solo_traveller • br
2
Fiquei hospedado neste hotel por quatro dias e, infelizmente, minha experiência foi bastante negativ
Pros:

Localização

Cons:

Atendimento e instalações

2026-08-26 • via Nuitee