Hotel Raffaello - Sure Hotel Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
8.7 (1788 reviews)
Via Urbana 3 , Rome , IT
+39 06 488 4342

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Clean, modern rooms
Excellent central location (Monti)
Friendly/helpful staff (retrieved lost items)
Rooftop bar with good atmosphere
Good breakfast and attentive breakfast staff
Recently renovated, modern design
Quiet rooms with terraces
Cons:
Hidden or unexpected extra charges / value-for-money concerns
Limited gluten-free / broader breakfast options
Occasional issues on arrival (e.g., air conditioner not working)
Reports of aggressive upselling or disputed city-tax charges

Categories

Cleanliness
9
Multiple reviews explicitly praise cleanliness: 'Clean modern rooms', 'quartos limpos', '乾淨'. Overall consistently reported as very clean.
Service
8.7
Mostly positive front-desk interactions (helpful staff, retrieved a lost backpack, friendly service at breakfast), but there are several reports of confrontational billing practices which lower the score somewhat.
Location
9.5
Frequently praised central Monti location — 'we walked everywhere', 'excellent location', 'La situation géographique' — consistently a strong positive.
Room Quality
9.2
Rooms described as modern, recently renovated, comfortable beds and terraces. One report of an A/C not working on arrival but overall room quality is highly positive.
Amenities
9
Rooftop bar and renovated facilities are repeatedly mentioned as highlights; rooftop praised for drinks and atmosphere.
Value for Money
6.5
Several strong complaints about unexpected/hidden charges (extra €110, attempts to charge nearly €200 more, disputed city tax) lead to a notably lower value score.
Food and Beverage
8.3
Breakfast is praised in many reviews and specific staff praised for cappuccinos/hot chocolate, and rooftop bar is appreciated. Some guests requested more extensive breakfast and more gluten-free options.
Overall Experience
9.4
Overall stays are described as very positive and recommendable (secure, pleasant, great location, rooftop), though a minority report unpleasant billing interactions that temper the experience for those guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Centrally Located Boutique Hotel in Rome, Hotel Raffaello offers a tranquil retreat just minutes away from major attractions. Luxurious Rooms and Personalized Services ensure a comfortable stay with a 40" LCD TV, minibar, and free Wi-Fi. The 24/7 reception and concierge service cater to all needs, from tour bookings to pillow preferences. Indulge in a Delicious Buffet Breakfast and complimentary tea/coffee in the lounge. With a prime location near Cavour Metro and Roma Termini Station, exploring the city is convenient. Immerse yourself in the charm of Rome at Hotel Raffaello - book now for an unforgettable experience.

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

When traveling with pets, please note that an extra charge of 30 EUR per pet, per stay applies. Please note that a maximum of 2 pets is allowed Please note that the property can only allow pets with a maximum weight of 20 kilos.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FCO

Location

Guest Reviews

8.7
Based on 1788 reviews
Cleanliness: 9
Service: 8.7
Location: 9.5
Room Quality: 9.2
Amenities: 9
Value for Money: 6.5
Food and Beverage: 8.3
Overall Experience: 9.4
R
RUI • solo_traveller • pt
8
2026-11-07 • via Nuitee
M
Michael • family_with_children • gb
10
2026-11-05 • via Nuitee
J
John H W • solo_traveller • gb
8
Small but comfortable room for the single traveller. Staff very helpful.
Pros:

$Room small but comfortable when settle in. Location good for walking tours with Colosseum and Metro within walking distance

Cons:

No introduction to room facilities (Lights, kettle etc)

2026-11-05 • via Nuitee
S
Stefan • solo_traveller • it
9
Alles bestens
Pros:

Gute Lage; gutes Feühstück

2026-11-04 • via Nuitee
H
Harry • couple • at
8
2026-11-01 • via Nuitee
S
Satinder • couple • gb
9
Clean modern rooms, excellent location
Pros:

Clean modern rooms

Cons:

Breakfast options could be more extensive. More Gluten free options would be helpful - pastries, toaster for the bread, pancakes

2026-10-31 • via Nuitee
E
Edgars • family_with_children • lv
7
2026-10-27 • via Nuitee
A
Alicia • couple • es
9
2026-10-24 • via Nuitee
A
Annabelle • couple • us
9
2026-10-23 • via Nuitee
C
CHUNHSIEN • extended_group • tw
10
三人房有兩間浴室 乾淨 床好睡
Pros:

三人房有兩間浴室 乾淨 床好睡

Cons:

無

2026-10-23 • via Nuitee
S
sylvia • family_with_children • mx
10
Ubicacion,limpieza, amables y buen desayuno
Pros:

Todo, personal amable, cuartos limpios, buena ubicacion y buen desayuno

2026-10-18 • via Nuitee
P
Parsons • couple • us
9
Pros:

I would highly recommend this hotel. The location in Monti was perfect. We walked everywhere for shopping and restaurants. The morning breakfast was great and the rooftop bar was a perfect end to a long day. Speaking of the rooftop bar - My husband accidently left his backpack on one of the chairs and the staff was kind enough to bring it to the front desk for us to retrieve. Our trip could have went in another direction if they were not this kind. My husbands passport and car keys were in his pack. We were feeling very lucky to stay in such a secure place. Thank you for the team at the hotel for making our stay so nice and safe. We will see you again.

2026-10-10 • via Nuitee
M
Mariko • solo_traveller • jp
10
2026-10-08 • via Nuitee
M
Melanie • solo_traveller • mt
8
2026-09-13 • via Nuitee
J
Jeannine • couple • ca
9
Clean, quiet, modern room and friendly helpful front desk staff
Pros:

Central location, great Neighbourhood, clean, quiet and modern room with large terrace. Staff were friendly and helpful.

Cons:

The air conditioner in the room wasn’t working upon arrival

2026-09-09 • via Nuitee
L
Lina • extended_group • co
9
2026-09-08 • via Nuitee
D
Donna • extended_group • us
10
2026-09-06 • via Nuitee
M
Malla • family_with_children • us
9
Overall, great location and very convenient , very nice hotel especially interior rooms and design.
Pros:

Fantastic room, cleanliness and very well maintained. Best is breakfast, I forgot the name who's helping out during the breakfast, she's incredible in making very nice Cappucinno every morning and hot chocolate for us.

Cons:

Unknown charges at the end of our Stay, it could have been fair if you tell upfront on other charges, I paid additional 110 Euros with no clear explanation.

2026-09-06 • via Nuitee
H
Henrique • couple • br
9
Pros:

Hotel recentemente renovado, instalações excelentes e localização prática no excelente Bairro de Monti. O bar no rooftop é ótimo para um drink antes de sair para jantar. Super recomendo

2026-09-05 • via Nuitee
M
Martina • extended_group • nl
3
Lovely rooms, but dodgy and scam-y practices
Pros:

The hotel itself is amazing - lovely, modern rooms in a great location. Everything worked well, it had clearly been refurbished recently.

Cons:

Be careful, because they will jump a bunch of hidden charges on you. They tried to talk us into paying nearly 200€ extra despite our reservation telling us we only owe them 48€ for city tax (we paid already via booking). One was an 'optional' service tax which they add by default. Thankfully, we managed to talk them out of this. But that wasn't all! They also insisted that we owed them a higher city tax than what was stated in our reservation. They claimed it was due to changes since our booking, etc, etc. Even if a change had taken place, you'd think you'd notify your guests about the fact that their stay costs more suddenly and give them an option to cancel. They wouldn't let us go without this. Just highly unpleasant overall and leaves you feeling scammed.

2026-09-03 • via Nuitee