JW Marriott Hotel Jakarta

I really appreciate for the fantastic service and JW Marriot Jakarta being a wonderful host and Lounge all their staff Iba veliza demas luna Irwan gale and afla are amazing and very friendly and caring and I felt like a home waiting to come again and will miss all of them

I don’t know if I should write this review, but I think this is important for your improvement. I was touched in a part of my body that I didn’t like to be touched for several times. The therapist didn’t tell me before, maybe it’s not intentional but they should notify me first. I might not be returning.

30 years of travel and check in experience in indonesia. The first price for horrible check in experience goes to this hotel. At 4 pm they do not have a room. It takes 30 mins to check in! The service at nearby 4 star hotels is better than the JW Marriott.

ranajky excelentné..

Old Rundown Hotel with No Hospitality

I had my worst hotel stay at Marriott group this year at Jakarta Marriott. As a Titanium Elite, and stayed at many outstanding services Marriott group hotel and a regular guest to Sari Pacific Hotel located nearby, the hotel management should know that they are having serious problem with their team. You can still feel at home at old hotel with great hospitality. But here old hotel with no hospitality.

1. Check in on 18th July 26

I arrived at 1.30pm at the hotel and in the morning there is notification via apps that mentioned the room is ready and asked me to collect the key at reception. Samuel FO failed to recognised elite member and notified me that check in time is at 3pm and room is not ready despite receiving early notification on Marriott Bonvoy apps.

Samuel mentioned that there is no room upgrade as all Junior Suite room are not available. Premier Suite is available with topup of IDR 1.7million and I agreed with the price.

Then I asked to used my birthday voucher of USD25 from apps and he replied it is only for F&B usage. I did not agree as the desciption there clearly said can be used for hotel stay. He called his Manager Jan Christoper. The manager perhaps not having a good day, no smile no greeting but he convey message to Samuel the voucher can be used to pay for the room. It is like they are having an internal meeting and Manager ignoring Im standing infront of him. Feel so awkward.

The funny part the premier suite upgrade now changed to IDR 2million after manager came. I dont want to urgue and said let just stick with the original standard room.

No further explaination on lounge access timing and location. No explanation on breakfast. No offering for tomorrow’s late check out.

Total failure and worst experience during check in.

1. Lounge Experience

They said afternoon lunch start 2.30 but at 2.40 they are still setting up the spread. They lady at lounge seem trying hard to impress “white people” and dont have any courtesy on local brown guest. I feel a double standard the way they treat their guest.

I found the spa message to be quite expensive compared to the massage services offered at nearby shopping malls , so i didn't fell it provided the best value for the price.

JW Marriott is a brand by its self

Staff is excellent

النظافه و مستوى الاستقبال و التعامل و مدى الحرص على راحه العميل بشكل استثنائي ، مهتمين بتفاصيل دقيقه مثل حساسيه الاكل خصوصا انني أعاني منها احب اشكر جميع الطاقم و اخص بالشكر الخاص و الكثير لسيد مدير صاله الطعام Wibowo على حرصه هو وفريقه و الشيف المسؤول ، سلسله الماريوت لا تخيبني ابد

The cleanliness, the level of reception, the hospitality, and the exceptional commitment to the guest's comfort were outstanding. They pay attention to the finest details, such as food allergies, which I personally suffer from. I would like to thank all the staff, with a very special and immense thanks to the Dining Room Manager, Mr. Wibowo, for his dedication, alongside his team and the Head Chef. The Marriott chain never disappoints me.

Stayed here for a business trip and had to bring the kids along. The hotel’s perfect centralized location in Jakarta made everything convenient — close to business areas yet easy to explore.

The team went above and beyond to keep the children happy: a lovely chocolate welcome and a fully set-up in-house tent were ready without us asking. That thoughtful touch really stood out.

The gym is one of the best I’ve seen in any 5-star hotel — well-equipped and motivating.

Breakfast offered excellent variety, with the Indian spread being the absolute star for me.

Special shoutout to Ibu Christa MOD and Bpk Bowo for their outstanding service and attention to detail!

I stayed at JW Marriot from April 9-21, 2026

As a Marriott Bonvoy Platinum member, I appreciated that the hotel proactively offered a complimentary upgrade to a Governor Suite prior to my arrival.

Unfortunately, the experience became disappointing due to inconsistent communication. The upgrade was confirmed in advance, and I agreed to move to the suite the following morning. However, when I came down at the agreed time, I was informed that the suite was unavailable because the current guest would be checking out late due to their Platinum Elite benefits. Later, I was given a different explanation and informed that the suite had actually been available, but an issue with the room had delayed the move.

While I understand that operational issues can happen, the conflicting explanations created unnecessary confusion and diminished my confidence in the information being provided. In the end, I decided not to proceed with the upgrade.

Beyond this experience, the hotel feels somewhat dated compared to other Marriott properties in Jakarta. There were also occasions when an unpleasant smell could be noticed in the room.

Breakfast at Sailendra offered a good variety of food options. However, I found the service experience inconsistent. While some associates were professional and attentive, not all staff members were equally warm and welcoming.

Overall, the stay was acceptable, but clearer communication, more consistent service, and room refurbishment would significantly improve the guest experience.