Embassy Suites Hotel Winston-Salem

Very spacious rooms. Easy check in and out. Adjacent parking structure was convenient but a little pricy.

Poor

Staff was attentive, friendly & available

Needs a big renovation but staff couldn’t be nicer :)

Room was clean, staff was excellent. Solid breakfast and bar. Condition of the place was alright. Property has a little age to it, but they do a good job of keeping things clean and in working order.

Service was good

Great staff. Everyone was friendly and engaging.

Very nice and clean

Close proximity to downtown area

The room I was given was a bit run down. The first room some one smoked in the room. There were burn in the carpet. I was shown to another room. Still a bit run down but it was fine.

I liked the text message that started, it let me ask what time breakfast is? what time is check out? easily.
Penny was awesome right off the start! and started me off on the right experience, and then everyone else is so friendly. 3erd floor, folks cleaning rooms, said Hi, when you walk past them, instead of looking away and pretending they don't see you, like happens other places.

Very comfortable stay, my room was spacious, clean & neat. The staff were all really pleasant & accommodating.

Great Stay, felt like a Marriott i stayed in New Orleans. Downtown WS is a great place, tons of restaurants and history

Check in was slow, parking not included, got a non smoking room and it smelled like weed, son’s bed had a cigarette burn in the sheet. Phone in the room did not work to contact the front desk. Had to go down to ask for bedding for the pull out couch. After 40 mins no one showed up with the bedding so we had to go back down. Were told that the guy who was supposed to do it didn’t have a walkie talkie and didn’t know. Just to have the guy get up and walk 10 feet to the right of the lady helping us and get it. Breakfast was nice.

Getting pretty run-down. Like many of the Embassy Suites we’ve stayed in lately

The hotel was EXTREMELY OUTDATED. The location was great. The space of the room was great as well. The staff were so friendly and helpful with our multiple room check in. The hotel was just outdated it looked like a hotel from the early 2000’s

Great experience

We stayed for 4 nights and I have no complaints! Everyone was so friendly and accommodating. Room was clean and spacious. The beds are so comfortable. Breakfast was great. Only wish parking was free. Otherwise, my family had a great stay and would definitely return.

the staff was excellent, very friendly and accommodating.

My room was an interior room, which I wasn't a fan of, but I didn't request a room with a window. Just felt somewhat claustrophobic not being able to open a curtain / window.
The tunnel to the Benton convention center is great if you're staying there on business attending a conference at Benton.

Food for breakfast was great. Dining staff was very friendly.

Evening drink was nice as well.

Room was very spacious.

Toilet was clogged before I got there, and the room key didn't work because the battery had died on the electronic door switch. Hotel staff was very quick to repair the door and unclog toilet.

Overall, stay was ok. I'd probably stay there again because of the friendly staff, good food, excellent location, and large room. I'd probably just request a room with a window view instead.