Embassy Suites Winston-Salem

Hotels
•
Embassy Suites Hotels
7.8 (935 reviews)
460 North Cherry Street , Winston-Salem , us

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Extremely friendly and helpful staff (multiple named employees)
Excellent/standout breakfast
Clean, spacious rooms
Good location with dining options
Helpful with parking/trailers and pet-friendly touches
Complimentary cocktails and pool available
Cons:
Noisy water pipes and some A/C/air issues affecting sleep
In-room issues: non-working TV and some faulty sockets
Paid parking and parking logistics
Restaurant closed earlier than advertised
Isolated serious incident: guest altercation and deposit dispute
Perceived higher cost/value mixed among guests

Categories

Cleanliness
8.2
Multiple guests describe rooms and public areas as clean and comfortable, though some sleep disturbances from noisy pipes affected perceived room comfort.
Service
9
Repeated, strong praise for staff (front desk and restaurant) as friendly, professional and helpful; several employees named for exceptional service.
Location
8.1
Frequently described as a great/perfect location and a good stopping point with multiple nearby food options.
Room Quality
6.2
Rooms noted as spacious and generally comfortable but multiple operational issues reported (A/C/air problems, very noisy water pipes, non-working TV, some sockets not functioning).
Amenities
7.7
Strong breakfast offering and pool availability; complimentary cocktails noted. Downsides include paid parking, earlier-than-advertised restaurant closing, and lack of full-size in-room appliances some guests wanted.
Value for Money
6.6
Mixed impressions: some guests felt they got more than their money's worth, while others found the stay more expensive than expected and were deterred by additional parking charges.
Food and Beverage
9
Breakfast repeatedly called excellent/amazing; restaurant staff praised—however one complaint about restaurant closing earlier than the website indicated.
Overall Experience
7.6
Overall stays are positive with many 'great' and 'fantastic' comments driven largely by service and breakfast; isolated negative incidents (noise, a guest altercation/deposit issue, parking policies) lowered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 21:56

Property Description

Luxurious All-Suite Accommodations

Spacious Suites with Convenient Amenities: The one-bedroom suites at Embassy Suites Winston-Salem offer microwaves, refrigerators, and coffee makers, along with desks and cable TV. Room service is also available for a comfortable stay.

Fantastic On-Site Facilities: Guests can indulge in the on-site restaurant, indoor pool, and gym. Additionally, the hotel provides a business center, meeting rooms, jacuzzi, beauty salon, and barber shop for both leisure and business travelers.

Convenient Location and Nearby Attractions: Situated next to Benton Convention Center, the hotel is close to Old Salem Museum & Gardens and Salem College. With Piedmont Triad International Airport just 19 miles away, it's the perfect choice for your stay in Winston-Salem.

Book now for an unforgettable experience at Embassy Suites Winston-Salem!

Important information:

Please note off-site public parking is offered at USD 25 per night. Contact hotel for details.

Renovation work will be carried out on our public hallways from 01/08/2024 to 05/12/2024.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GSO

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 935 reviews
Cleanliness: 8.2
Service: 9
Location: 8.1
Room Quality: 6.2
Amenities: 7.7
Value for Money: 6.6
Food and Beverage: 9
Overall Experience: 7.6
N
Nancy • family_with_children • us
10
2026-08-06 • via Nuitee
E
Emily • family_with_children • us
10
Great location, clean, good breakfast buffet
2026-08-02 • via Nuitee
M
MCGILL • solo_traveller • us
10
Had a great time.
Pros:

Everything was great

2026-07-26 • via Nuitee
N
NIKEIA • couple • us
8
Southern escape
Cons:

All except 2 sockets in the room worked

2026-07-25 • via Nuitee
T
Thomas • extended_group • de
9
2026-07-23 • via Nuitee
B
Brewer • family_with_children • us
10
2026-07-23 • via Nuitee
V
Virginia • family_with_children • us
8
Pleasant!
Pros:

Clean and comfortable. The staff was nice. It was a last minute choice because booking.com overbooked our reservation at another hotel.

Cons:

It was more expensive than what we wanted to spend but, not Embassy’s fault since our scheduled reservation at another hotel was overbooked.

2026-07-22 • via Nuitee
W
Wayne & Amanda • family_with_children • us
10
Great service and staff!!
Pros:

The staff was extremely friendly, warm, and so hospitable! We brought our trailer hitched on our SUV. One of the staff was so helpful to find us a place to park. They were also so kind and helpful with our puppy that we had with us.

Cons:

The restaurant closing around 9pm when the website says 11pm. There were many people inside eating.

2026-07-21 • via Nuitee
R
Rebecca • family_with_children • us
6
Best hotel breakfast we've had in a long time, but noisy
Pros:

The breakfast was amazing!!! The hotel is very nice and everything seemed clean.

Cons:

The air in the bedroom didn't work and the water pipes were extremely noisy! Kept waking me up over and over all night. They can't control other guests, but we also had kids running in the hall in the middle of the night knocking in doors

2026-07-20 • via Nuitee
H
hunter • family_with_children • us
10
Perfect place
Pros:

We didn’t need to stay long but for a nights sleep showers and breakfast it was perfect and restful!

Cons:

The TV in living room area didn’t work

2026-07-06 • via Nuitee
M
Mary • family_with_children • us
7
Great staff. Clean. Very good breakfast.
Pros:

The staff was very professional and you could tell they really wanted you to have a good experience. Location was a good stopping point on our travel and we wanted a hotel with a pool.

Cons:

Had to pay for parking unless you wanted to get up at 7:00 and move your car on the street.

2026-07-06 • via Nuitee
H
Hallie • couple • us
10
2026-07-03 • via Nuitee
M
Mark • family_with_children • us
9
2026-07-01 • via Nuitee
M
Markes • solo_traveller • us
1
Pros:

Food

Cons:

I got kicked out about an altercation that wasn't my fault and I couldn't get back my deposit

2026-06-29 • via Nuitee
M
Marilyn • family_with_children • us
10
2026-06-29 • via Nuitee
D
derek • solo_traveller • us
10
I got more than my money's worth
Pros:

The rooms were spacious and clean, the breakfast was excellent, the staff was beyond friendly.

Cons:

My stay was too short and I couldn't make it to the 5:30 reception.

2026-06-28 • via Nuitee
R
roosevelta470 • Family
10
Fantastic!!!!!
Pros:

My experience overall was fantastic. What enhanced it most was Roslyn and Demon in your restaurant . They were very helpful ut most of all caring and friendly . They made my husband and I feel valued and appreciated. They are a real asset to your hotel . You're a great hotel but threy added icing to. cake. But I have to mention your front desk crew. They were extremely patient, friendly and professional.

2026-06-26 • via Tripadvisor
L
LaQuiseG • Family
10
Amazing Staff
Pros:

I absolutely love the staff that was present on June 25, 2026. From the front desk to the breakfast staff, they were so kind, accommodating, willing to hold a conversation and welcoming. I recently stayed at one in Greensboro, NC and the staff, except one person, wasn't pleasing. Derron Roslyn,Keke, Ms. San and Maurikus were A+ and made my family feel great. Kudos to them.

2026-06-25 • via Tripadvisor
L
Linda • couple • us
8
Everything was good, no major complaints
Pros:

It is a nice hotel, nice environment, breakfast was great.

Cons:

full size refrigerator and stove would have been nice. There was a lot of police near the hotel, wasn't sure about that. I guess it added more security for the hotel I believe.

2026-06-25 • via Nuitee
D
debbiewK2738HT • Solo travel
10
Kenya Goes Above and Beyond
Pros:

Kenya was incredible! Great service and very kind, while being extremely professional. What I liked most about her was that she treats everybody the same, and does her best to accommodate them.

2026-06-24 • via Tripadvisor