Embassy Suites Winston-Salem

Hotels
•
Embassy Suites Hotels
7.8 (957 reviews)
460 North Cherry Street , Winston-Salem , us

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Extremely friendly and helpful staff (multiple named employees)
Excellent/standout breakfast
Clean, spacious rooms
Good location with dining options
Helpful with parking/trailers and pet-friendly touches
Complimentary cocktails and pool available
Cons:
Noisy water pipes and some A/C/air issues affecting sleep
In-room issues: non-working TV and some faulty sockets
Paid parking and parking logistics
Restaurant closed earlier than advertised
Isolated serious incident: guest altercation and deposit dispute
Perceived higher cost/value mixed among guests

Categories

Cleanliness
8.2
Multiple guests describe rooms and public areas as clean and comfortable, though some sleep disturbances from noisy pipes affected perceived room comfort.
Service
9
Repeated, strong praise for staff (front desk and restaurant) as friendly, professional and helpful; several employees named for exceptional service.
Location
8.1
Frequently described as a great/perfect location and a good stopping point with multiple nearby food options.
Room Quality
6.2
Rooms noted as spacious and generally comfortable but multiple operational issues reported (A/C/air problems, very noisy water pipes, non-working TV, some sockets not functioning).
Amenities
7.7
Strong breakfast offering and pool availability; complimentary cocktails noted. Downsides include paid parking, earlier-than-advertised restaurant closing, and lack of full-size in-room appliances some guests wanted.
Value for Money
6.6
Mixed impressions: some guests felt they got more than their money's worth, while others found the stay more expensive than expected and were deterred by additional parking charges.
Food and Beverage
9
Breakfast repeatedly called excellent/amazing; restaurant staff praised—however one complaint about restaurant closing earlier than the website indicated.
Overall Experience
7.6
Overall stays are positive with many 'great' and 'fantastic' comments driven largely by service and breakfast; isolated negative incidents (noise, a guest altercation/deposit issue, parking policies) lowered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 21:56

Property Description

Luxurious All-Suite Accommodations

Spacious Suites with Convenient Amenities: The one-bedroom suites at Embassy Suites Winston-Salem offer microwaves, refrigerators, and coffee makers, along with desks and cable TV. Room service is also available for a comfortable stay.

Fantastic On-Site Facilities: Guests can indulge in the on-site restaurant, indoor pool, and gym. Additionally, the hotel provides a business center, meeting rooms, jacuzzi, beauty salon, and barber shop for both leisure and business travelers.

Convenient Location and Nearby Attractions: Situated next to Benton Convention Center, the hotel is close to Old Salem Museum & Gardens and Salem College. With Piedmont Triad International Airport just 19 miles away, it's the perfect choice for your stay in Winston-Salem.

Book now for an unforgettable experience at Embassy Suites Winston-Salem!

Important information:

Please note off-site public parking is offered at USD 25 per night. Contact hotel for details.

Renovation work will be carried out on our public hallways from 01/08/2024 to 05/12/2024.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GSO

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 957 reviews
Cleanliness: 8.2
Service: 9
Location: 8.1
Room Quality: 6.2
Amenities: 7.7
Value for Money: 6.6
Food and Beverage: 9
Overall Experience: 7.6
B
Bobby • extended_group • us
9
2026-09-09 • via Nuitee
R
Robert • couple • us
10
My complaint is with booking.com
2026-09-08 • via Nuitee
S
Sharon • family_with_children • us
6
Generally the breakfast was great, and had lot's of option. the staffs were great too.
Pros:

The structure of the hotel was good and the architectural indoor decor was great.

Cons:

The inconvenience was extremely unbearable, first of it was so confusing from the car park, their is no proper direction on how to get into the hotel. they have confusing signs on how to get to the hotel from the car park, they had misleading doors with sign saying entrance to embassy suites, when you get through that door, it's actually locked, it's only for guest who are already checked in, so why not have a proper sign letting new guest know so they don't have to waste their time, roaming round the empty building looking for entrance to the hotel. it was so frustrating coming from a long drive with a toddler, stroller and 2 extra kids, driving from far, & not finding the entrance,it was not only me, other guest were also lost.
finally, it's a busy downtown, and siren's from fire fighters and police going off 4 times in one night was crazy, & it kept my baby waking up severally, i had a horrible night the first night and my other two children could barely sleep. the next morning i was ready to check out, so i went down to the front desk and told her my ordeal, she offered to move me to another quieter room. by the way they sent me email offering to move me to a better quiet room for extra fees. i just thought it was ridiculous to ask me to pay more money just to get a quiet room knowing i was coming with a baby, They could have done that from the onset without trying to get me to pay more money, because at the end that's what they did.

if you're not happy to pay $25 per day for parking, then this embassy suite is not for you. i was used to having the hotel have their own parking so it was unpleasant for me to pay $50 extra for 2 nights for parking.

Also they also tried to get me to pay more money for better internet. that also sucked.

2026-09-08 • via Nuitee
R
Renee • couple • us
10
Pros:

Everything I loved it and enjoyed my night .

2026-09-06 • via Nuitee
J
Jessica • family_with_children • us
8
Very pleasant
Pros:

They had remodeled since our last visit and it was very nice. The staff was wonderful as well

Cons:

The hot tub by the pool was boarded over

2026-09-03 • via Nuitee
J
Jon • family_with_children • us
10
Pros:

Garage was close

Cons:

Garage was expensive.

2026-09-03 • via Nuitee
D
Darby • family_with_children • us
5
2026-09-02 • via Nuitee
C
Charney • couple • us
8
All was great except for one of the ac systems did not work
Cons:

Ac in my room was not working. Stayed warm and muggy

2026-08-31 • via Nuitee
S
Susan • family_with_children • us
10
2026-08-30 • via Nuitee
J
joymG6910IT • Friends getaway
10
The staff is wonderful!
Pros:

The people are what make this hotel a great stay! Every single person we interacted with was friendly and helpful. The hotel is centrally located and has a free happy hour and wonderful breakfast. Special call out to LaShanda for wonderful service.

2026-08-29 • via Tripadvisor
M
mistyheather2021 • Friends getaway • Salisbury, North Carolina
10
LaShanda was great!
Pros:

We toured downtown Winston-Salem NC. The staff and amenities were perfect especially LaShanda. She was personable and friendly. We will come again.

2026-08-29 • via Tripadvisor
N
nolane400 • Business
10
An amazing experience
Pros:

Maryann was amazing best bartender I have ever had.

2026-08-28 • via Tripadvisor
S
simoncD5489UD • Solo travel
10
Jenna is fantastic!
Pros:

Jenna was fantastic. Welcoming and super friendly

2026-08-27 • via Tripadvisor
K
KeianaC • Family
10
Family getaway
Pros:

We had a wonderful stay at Embassy Suites Winston-Salem! Our room was very roomy, clean, and comfortable, which made it easy to relax and enjoy our stay. The hotel overall was welcoming, and the staff was friendly and helpful. We were very happy with our experience and would definitely stay here again. I would highly recommend it to anyone visiting the Winston-Salem area!

2026-08-24 • via Tripadvisor
S
Susan • extended_group • us
4
2026-08-22 • via Nuitee
S
Susan • couple • us
5
Staff on that Saturday morning was horrible.
Pros:

Nice and clean

Cons:

Staff

2026-08-22 • via Nuitee
J
jimmymM851IZ • Family
10
Good service
Pros:

Kenya was a great bartender made great drinks

2026-08-20 • via Tripadvisor
E
elm1374 • Family • Richmond, Virginia
8
Friendly staff tacky trash cans
Pros:

Every staff member we encountered was very pleasant and helpful. In the room each trash can had a plastic bag under it. I think the can was rusty on the bottom so I did not remove. Probably need new cans!

2026-08-19 • via Tripadvisor
H
Happiness654993 • Family
10
Kier Bar
Pros:

Keir is phenomenal. Best service ever. Kind friendly... He anticipated all our needs. I can not him a higher review than 100/10!!!!

2026-08-18 • via Tripadvisor
T
T1559LAloris • Business
10
Great place to stay!
Pros:

Very clean hotel with friendly staff. Highly recommend.

2026-08-15 • via Tripadvisor