Holiday Inn Express and Suites Surrey by IHG

Hotels
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Holiday Inn Express
8.9 (548 reviews)
15808 104th Avenue , Surrey , ca

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Convenient location
Cons:
Odor issues in hallways and rooms
Food quality complaints

Categories

Cleanliness
7.48
There were strong unpleasant odors reported in the hallways and rooms, affecting the cleanliness perception.
Service
9.99
Staff were reported as friendly and helpful, providing good service overall.
Location
9.99
The hotel is located conveniently and is described as quiet.
Room Quality
8.44
Room quality generally good, but some issues with odor and minor complaints.
Amenities
9.47
Amenities mentioned positively include breakfast options and comfortable beds.
Value for Money
8.93
Some felt the hotel was expensive, but shared costs made it more affordable.
Food and Beverage
7.98
Food quality had some complaints, particularly concerning breakfast items.
Overall Experience
8.95
Mixed experiences reported, with notable negative comments affecting the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:55

Property Description

Convenient Location
Located just 31 km from Vancouver city centre, the Holiday Inn Express and Suites Surrey offers a cozy stay with easy access to the bustling city.

Comfortable Accommodation
Guest rooms feature convenient amenities like a microwave, refrigerator, and flat-screen cable TV. Suites even come with a separate living room area for added comfort.

Deluxe Amenities
Start your day with a complimentary breakfast buffet, stay active in the on-site gym, and take advantage of laundry services during your stay.

Book now for a delightful stay at the Surrey Holiday Inn Express and Suites, where convenience meets comfort.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YVR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.9
Based on 548 reviews
Cleanliness: 7.48
Service: 9.99
Location: 9.99
Room Quality: 8.44
Amenities: 9.47
Value for Money: 8.93
Food and Beverage: 7.98
Overall Experience: 8.95
N
Niagell • solo_traveller • ca
9
Home away from home
Pros:

The staff were fantastic and rooms were ery nice.

Cons:

What I didn't like so much was the placement of the pool size or hot tub and such as it looked clinical and barron rather than inviting and the feeling as if you are away at a resort hotel.

The breakfast was OK, at most times the bacon was absolutely terrible, rock hard infact and uneatable, and for people who really look forward to their morning coffee. Only half and half cream to choose from as opposed to what all coffee shops use, which is 18% cream that makes all the difference from a mediocre cup of coffee and a fantastic cup of coffee. For me personally and many of the people traveling with us made all the difference this weekend and woukd have prevented all of us from having to hurry to find a tim hortons.
As a member, It's the little things such as this that make a hotel great.

2026-04-21 • via Nuitee
N
Nichole • family_with_children • ca
8
Great breakfast! Friendly Staff. We’ll stay again for sure!
Pros:

Close to the venue we were at

Cons:

Its just a bit tough to pull out into traffic in high traffic

2026-04-16 • via Nuitee
A
Aimee • family_with_children • ca
8
2026-04-14 • via Nuitee
A
Anita • family_with_children • ca
9
Holliday Inn Surrey
Pros:

King size bed. Clean room , nice and approachable staff. Great breakfast

Cons:

N/A

2026-04-11 • via Nuitee
L
Loi • extended_group • us
8
2026-04-08 • via Nuitee
T
Tammy • couple • ca
10
Amazing
Pros:

Always love staying at this hotel everything is always awesome

2026-04-07 • via Nuitee
J
Jeremy • family_with_children • ca
10
Pros:

Staff were very welcoming, having recognized me from past visits. They were very helpful in providing what we needed, and the facilities were clean as always.

2026-04-02 • via Nuitee
T
TYLER • family_with_children • us
9
Cons:

Breakfast was

2026-03-30 • via Nuitee
C
Charn • couple • ca
9
2026-02-27 • via Nuitee
P
Philip Roy • solo_traveller • gb
8
Most enjoyable
Pros:

Conveniently located and adequate for my needspeopl

Cons:

People in PJs or sleeveless t shirts

2026-02-11 • via Nuitee
C
Candice • family_with_children • ca
8
2026-01-26 • via Nuitee
G
Gaurav • family_with_children • us
10
Perfect stay
Pros:

Rooms were clean and comfortable

Cons:

No EV charging station in the parking

2026-01-20 • via Nuitee
M
Mary • family_with_children • us
1
The hotel should not allow a band to perform for 2 hours in the evening and 5 hours in the morning
Cons:

Hotel management allowed a rock band to rehearse and perform near our room. The band played drums, bass, and electric guitar with belxhing singers in the evening for hours and then all morning and early afternoon. We asked for a new room 4 times and each time were assured the band would be asked to be quiet, but that never happened. What band would turn themselves down? We wanted a relaxing, peaceful stay and the hotel management went way over the line by allowing a band to rent out space near rooms. The hotel should either refuse the band or leave the rooms around it empty, but it seems it wanted to have the payment from both groups, however the cost is that we understand our stay and satisfaction is not as important as the short term revenue stream. Unfortunately will will not go back, and will recommend others avoid the property, so it may not pay off for the hotel.

It takes a lot for my family to complain like this, but our experience was egregious, and we tried to help the hotel move us many times. Ultimately we weathered the poor experience and maintained a positive attitude, but feel like there should be a cost to its behavior, which will be poor reviews and we won’t stay there anymore. We also won’t take our youth hockey teams there anymore.

2026-01-20 • via Nuitee
H
Heather • couple • ca
8
2026-01-19 • via Nuitee
K
Karan • extended_group • us
9
enjoying time
Pros:

Everything was fine during our stay.

2026-01-19 • via Nuitee
S
Stanly • couple • us
9
2026-01-19 • via Nuitee
F
Francis • family_with_children • ca
9
2026-01-19 • via Nuitee
J
Janvi • couple • ca
10
2026-01-19 • via Nuitee
J
Jeremy • family_with_children • ca
10
Pros:

Weve never been unhappy here, the breakfast today was far below what I am.used to from you, the eggs were inedible, but all else was ok.

Cons:

Breakfast on our second day was inedible.

2026-01-16 • via Nuitee
I
Irma • family_with_children • us
5
Somewhat poor experience this time
Pros:

Friendly staff

Cons:

Food, cleanliness. Stayed 5 days and bathroom floor never cleaned . Carpet was not cleaned . Breakfast quality / food choices poor .

2026-01-15 • via Nuitee