mesm Tokyo, Autograph Collection

The property was new and not used.

Absolutely brilliant looking property overlooking the bay with a beautiful lobby area. The size of the rooms are impressive and a very welcome surprise. The Marriot check in counter could surely use some courteous and welcoming staff members

I like everything about this hotel

Luxurious and contemporary hotel with stunning views over the Tokyo skyline and bay. The staff were incredibly friendly and attentive, making the stay feel seamless from start to finish.

The rooms were very private and completely soundproof, which made for an excellent night’s sleep.

Thank you for a wonderful experience.

The hotel is very luxurious and their rooms are rather rather comfortable but for this hotel it ends there.

The space is very restricted - it’s one tiny lobby, restaurant and the rooms that’s it spread across various floors. The space is rather tight and just for sheer luxury this hotel can’t be rated 5 star. A 5 star hotel has other amenities and facilities. This place has none. This place is more like an Airbnb or a residence where there is a reception and rooms.

This is acceptable as well, however, to cover up for this the hotel does nothing. Their “star service” is really poor.

I had a flight late that night and checked out at the standard time, and all hotels allow you to come back and use the pool/gym area to get changed and leave for the airport.

However, since this building that the hotel is in is so restrictive, overall it’s a rather uncomfortable stay. I came back literally after 2 hours to change and asked the staff to escort me to the gym changing room (since it needs a key, again a restriction by the design of the hotel) and they completely refused saying sorry you have checked out you cannot use the bathroom to get changed.

If this hotel had many other facilities like proper restrooms etc. it’s fine but they have just one that too for banquets and nothing else.

It’s shocking how the staff that too they claim themselves to be star staff was so impolite and unaccommodating to even get changed using the gym toilet. Like I mentioned, all hotels allow you to come back and use their common areas and leave. How this is a 5 star is a question mark and their star service is pathetic.

They seem very polite but all they say is “sorry, cannot do”. I once asked to see the restaurant when it had just closed to decide whether or not I want to have breakfast and all they said was “sorry, cannot” I mean it’s pathetic. Please choose from the very many other options.

This is a great luxury hotel, with amazing service. The rooms are great and super clean. The breakfast is amazing and the selection is great. The hotel itself is just great. However it is a bit off the path and not a lot of restaurant near by. But if you walk 20 min you will be in an area with restaurants. I will definitely choose this hotel again in the future.

The hotel has 5 star rates and has 3 star facilities no pool no steam sauna and charge me one night for which I cancelled.

Very bad hotel has 3 star service and 5 star prices and no steam sauna pool

Very high room quality and well appointed. The presence of an electric piano did feel gimmicky at first but really added to the charm. The room quality and attention to detail is quite impressive. the views were absolutely fantastic from every corner of the property.

I will say though the service was not polished and my check in was a bit of a mess and quite unhelpful. I saw a lot of staff members just standing around and chit chatting instead of engaging with guests. Did not feel true five stars to me. I asked a question prior to the stay and it was never replied. This area should be improved.

Overall, I can see why this is why one of Marriott’s more sought after point farm redemptions in Tokyo. The high room rate gives illusion of a high value redemption but I think there are better properties out there in Tokyo at a similar level. Overall, the hard product is indeed quite good. It is a very comfortable stay overall and it is a go for me.

Exceptional view, lovely decor and interior. I also loved the keyboard in the room!

Oh my! This place is absolutely breathtaking! I mean you check in on the 16th floor which overlooks the bay and it is conveniently located next to everything. We were welcomed by Fuka and she was so welcoming and knew everything about the hotel. Thank you for your hospitality. Their amenities box in the room along with so many other details are just beautiful and so well thought out. Wish I could have stayed longer and can’t wait to come back but do yourself a favor and stay here if you can.

This was a gorgeous hotel. The lobby is one of the most beautifully decorated lobbies I've ever seen. I loved the digital piano in the room, which I played and enjoyed. I loved its coffee and bath salts and used them daily in the room. The bathrobe is one of the most comfortable I have ever used, rivaling my favorite from the Ritz-Carlton Maldives.

Furthermore, the housekeeping team is one of the best we have ever experienced. Every time I came back to the room, it is impeccable and spotless, with everything restocked to the brim. One day I accidentally forgot to turn off the dnd sign, and upon my return, I called the front desk to ask for some bath salts and coffee for the morning. The housekeeping team came at 9:30pm, and in less than 5 minutes replaced all our towels, supplied all new bathrobes, refilled all the supplies. It felt pretty much like a full room make up. I wish I grabbed the lady's name as she was polite, friendly, professional and warm.

One of the highlights was the breakfast, which featured a carb omelet and Japanese ramen. The former has such a thick crab sauce layered onto the omelet I could smell the aroma from a foot away, while the latter had 4 different soup stocks rotating through the week, which was much appreciated and all tasted as good as high ranking tabelog ramen shops.

However, I find the staff in general, although polite and professional, rigid and immovable. My wife wasnt feeling well one morning and was skipping breakfast. Our stay included breakfast for two, this was our last day, and the staff noticed my wife wasnt with me in the morning. I explained the situation, then asked if it would be OK for me to take 2 hard boiled eggs with me for her. The staff was very reluctant but said yes. I understand the rules of a buffet, but it felt like I have broken some law by requesting so. In comparison, I always remembered our JW Marriott Bonnet Creek stay where when we had to head to Disney world earlier so couldn't have a sit down buffet, the staff gave us 2 big take away boxes and told us to go into the restaurant and load them up. The egg station chef heard our situation and just grabbed my box and loaded 8 over easy into it without me saying anything. I will remember that stay for the rest of my life.

Another incident was the MESM absolutely would not let me keep a room key as a keepsake. I have never encountered this at any Marriott brand hotels, nor their sister hotel, the Osaka Station Hotel. In fact, OSH offered me additional keys with different colors to keep. I even offered to pay for one at MESM they still said no.

I recognize these are me problems, and i respect the hotels rules, but I rarely experience this kind of pushback at luxury hotels, given the hotels at this level always made our stays very memorable and special.

This was a great hotel, but a few rigid rules separated it to be a part of our most memorable hotel stays.

Great overall property. Clean. Helpful staff. Great breakfast.