The Black Swan Hotel

Hotels
8.8 (5007 reviews)
Riddersstraat 15 , Bruges , be

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Good staff
Central location
Comfortable beds
Cons:
Cleanliness issues
Hot rooms
Poor room conditions

Categories

Cleanliness
8.05
Several reviews mentioned poor cleanliness and maintenance issues.
Service
9.55
Most reviews highlighted friendly and helpful staff.
Location
9.55
Multiple reviews praised the hotel's convenient location near tourist attractions.
Room Quality
8.05
Some mentioned discomfort due to hard pillows and cleanliness issues.
Amenities
8.55
Breakfast options were generally well-received, but some amenities like elevators were pointed out as lacking.
Value for Money
8.55
The price was seen as not fully justified given some complaints about room conditions.
Food and Beverage
9.05
Breakfast variety was appreciated; however, some guests expected more options.
Overall Experience
9.05
Overall stay was good despite noted issues, with guests expressing willingness to recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:08

Property Description

Charming Historic Setting

Cozy Rooms with Modern Amenities
The Black Swan Hotel offers comfortable rooms equipped with Cable TV, work desk, and seating area. Guests can enjoy complimentary coffee and tea facilities, along with en-suite bathrooms in every room.

Convenient Services and Facilities
Start your day with a delicious continental breakfast in the breakfast conservatory. The hotel provides a tour desk, city maps, and bicycle rentals for exploring local attractions. Relax in the peaceful garden terrace or take advantage of the free WiFi throughout the property.

Experience the charm of Bruges at The Black Swan Hotel - Book your stay now!

Important information:

If your vehicle is higher than 5.9 ft, please send a special request for parking prior to your arrivalGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 20 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 12.25 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 5007 reviews
Cleanliness: 8.05
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 9.05
R
Rampino • family_with_children • it
8
2026-04-11 • via Nuitee
O
ORNELLA • solo_traveller • it
7
Pros:

La posizione

Cons:

La camera molto.piccola mansardata e il bagno minuscolo con un lavandino poco piu' grande di una mano

2026-04-11 • via Nuitee
S
Samuel • solo_traveller • nl
9
Pros:

Staff

2026-04-11 • via Nuitee
C
Carolina • family_with_children • pe
8
Bien ubicado y con lo necesario.
Pros:

Muy bien ubicado

2026-04-11 • via Nuitee
E
EIRINI • solo_traveller • gr
7
Pros:

Η τοποθεσία ήταν εξαιρετική

Cons:

Το δωμάτιο ήταν πολύ μικρό για τρία άτομα.

2026-04-11 • via Nuitee
M
M.Rosa • family_with_children • es
8
Recomanabmr
Pros:

La situació propera al centre

Cons:

El llit sota buhardilla

2026-04-11 • via Nuitee
I
Ignazio • family_with_children • fr
9
2026-04-11 • via Nuitee
C
Carrere • couple • fr
8
Bon séjour. Emplacement près du centre-ville
Pros:

Très bel hôtel, confortable
Personnel très agréable

2026-04-11 • via Nuitee
M
Meline Schall • solo_traveller • de
8
Stilvolles Hotel mit kleinen Mängeln
Pros:

Das Hotel liegt ganz in der Innenstadt, man kann alles schnell zu Fuß erreichen.
Das Frühstück ist reichhaltig und lecker.
Mitarbeiter sehr freundlich und hilfsbereit.
Die Zimmer und Betten sind gemütlich und bequem. Es gibt Tee und Kaffee auf dem Zimmer.

Cons:

In Zimmer 4 war das Badezimmer sehr klein. Das Waschbecken so winzig, dass man beim Zähneputzen und Waschen den Kopf schief halten muss und trotzdem viel Wasser daneben geht. Der Druck aus der Brause ist leider so gering, dass wenig Wasser läuft und man mehr Zeit zum Duschen braucht.
Es gibt wenig Steckdosen.
Es gibt kaum Parkplätze am Hotel, die nur für wenige Stunden für viel Geld genutzt werden können. Einen Parkplatz gibt es bei Reservierung ein paar Minuten zu Fuß entfernt für 20€ pro Nacht.

2026-04-10 • via Nuitee
Y
Yvonne • family_with_children • gb
9
Pros:

The location was excellent 👌 only a short stroll away from the main square. The parking was a fantastic bonus.

Cons:

There was nothing to dislike. This was a real gem. Quality accommodation at a great price.

2026-04-10 • via Nuitee
C
CATERINA • couple • it
7
Pros:

posizione e l accoglienza alla reception del ragazzo Apostolius davvero eccezionale nell ' assistenza

Cons:

orario colazione dalle 8 in poi, un problema per chi deve ripartire al mattino presto , siamo riuscite insistendo piu volte e piu volte ad anticiparla eccezionalmente alle 7,45 vivendo una situazione di disagio

2026-04-10 • via Nuitee
C
Christèle • couple • fr
10
Pros:

L'emplacement est idéal, proche du centre historique de Bruges.
Tout peut se faire à pied.

Cons:

RAS

2026-04-10 • via Nuitee
T
Tomasz Sypien • family_with_children • gb
7
Generally goog
Pros:

Very friendly staff, great communication, good breakfast, perfect location, comfortable beds.

Cons:

Bathroom could be better cleaned and sink cabinet definitely to replace.

2026-04-09 • via Nuitee
C
Cabrerizo Hernández • family_with_children • es
9
Pros:

Personal muy amable, el desayuno completo y muy bueno y en cantidad. Camas cómodas y lavabo nuevo. Ubicación muy buena y nada de ruido, se descansaba muy bien, repetiría sin duda.

Cons:

Por poner algo, las escaleras, empinadas y con escalones muy estrechitos, apenas cambian mis pies y tengo un 37. Pero ya lo sabíamos porque le leí los comentarios. Si no tienes problemas de movilidad no son un impedimento para alojarte ahí.

2026-04-09 • via Nuitee
• family_with_children • pt
8
2026-04-09 • via Nuitee
X
Xueyi • family_with_children • cn
10
Pros:

非常满意

2026-04-09 • via Nuitee
M
Melanie • family_with_children • de
5
Super Lage, aber sehr warmes Zimmer
Pros:

Die Lage ist super. Gut ist auch die Möglichkeit, einen Parkplatz zu mieten, was man in Brügge unbedingt auch machen sollte. Allerdings ist es schon nicht einfach, den Parkplatz zu finden.

Cons:

Die Heizung war defekt, man konnte sie nicht ausschalten, wodurch sich das kleine Zimmer sehr schnell extrem aufgeheizt hat. Es wurde leider auch keine Lösung dafür gefunden.

2026-04-09 • via Nuitee
G
Garikoitz • family_with_children • es
8
2026-04-08 • via Nuitee
I
Imanol • family_with_children • es
8
2026-04-08 • via Nuitee
G
Gisselle • couple • cl
9
Pros:

Hotel muy bonito.
Tenía buen aroma todo el lugar (como a manzana verde) y era muy limpio.
La recepcionista fue muy amable, nos dio las instrucciones en inglés, pero también habla español.
Queda a 30 minutos aprox de la estación de tren, que se tornan muy cortos pues vas conociendo la ciudad.
El desayuno tenía té, café, distintas leches, panes, y dulces.

2026-04-07 • via Nuitee