The Black Swan Hotel

Hotels
8.8 (5007 reviews)
Riddersstraat 15 , Bruges , be

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Children allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Good staff
Central location
Comfortable beds
Cons:
Cleanliness issues
Hot rooms
Poor room conditions

Categories

Cleanliness
8.05
Several reviews mentioned poor cleanliness and maintenance issues.
Service
9.55
Most reviews highlighted friendly and helpful staff.
Location
9.55
Multiple reviews praised the hotel's convenient location near tourist attractions.
Room Quality
8.05
Some mentioned discomfort due to hard pillows and cleanliness issues.
Amenities
8.55
Breakfast options were generally well-received, but some amenities like elevators were pointed out as lacking.
Value for Money
8.55
The price was seen as not fully justified given some complaints about room conditions.
Food and Beverage
9.05
Breakfast variety was appreciated; however, some guests expected more options.
Overall Experience
9.05
Overall stay was good despite noted issues, with guests expressing willingness to recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:08

Property Description

Charming Historic Setting

Cozy Rooms with Modern Amenities
The Black Swan Hotel offers comfortable rooms equipped with Cable TV, work desk, and seating area. Guests can enjoy complimentary coffee and tea facilities, along with en-suite bathrooms in every room.

Convenient Services and Facilities
Start your day with a delicious continental breakfast in the breakfast conservatory. The hotel provides a tour desk, city maps, and bicycle rentals for exploring local attractions. Relax in the peaceful garden terrace or take advantage of the free WiFi throughout the property.

Experience the charm of Bruges at The Black Swan Hotel - Book your stay now!

Important information:

If your vehicle is higher than 5.9 ft, please send a special request for parking prior to your arrivalGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 20 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 12.25 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 5007 reviews
Cleanliness: 8.05
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 9.05
Y
Yesenia • family_with_children • mx
10
Pros:

Personal amable , ubicación excelente.

2026-02-14 • via Nuitee
J
Jean • solo_traveller • fr
9
Pros:

Tout était bien

Cons:

Rien à dire

2026-02-14 • via Nuitee
A
Antonio Jesus • couple • es
8
Esta muy bien por la calidad precio
Pros:

La ubicación es magnifica y el autobús que viene de la estación, te deja muy cerca
Personal de recepción encantador, nos ayudó y se esforzó por hablar en castellano.
Te dan la opción del desayuno sin gluten.

Cons:

El personal del desayuno. Aunque te dan la opción de sin gluten, el pan esta muy duro, debido a la descongelación por el microondas. Me parece muy bien la intensión pero la persona que nos atendió fue poco comunicativa. No tiene ascensor, cosa que avisan, pero lo anoto para el que tenga dificultad.

2026-02-14 • via Nuitee
A
Ariel • family_with_children • ar
8
2026-02-14 • via Nuitee
I
ilona • family_with_children • be
6
Petite déception personnelle
Pros:

La situation et le cadre

Cons:

Tips:
Pas une seule personne parlant le néerlandais !
Petit déjeuner," juste ce qu'il faut pour se sustenter", n'attendez pas différentes sortes d'oeufs, du bacon...
Juste un pain gris et 1 blanc finement pré-tranché....moi qui adore les petits déjeuners à l'hôtel, j'étais un peu déçue..
Les commentaires laissés m'ont fait choisir cet endroit :/

Maintenant, la situation est bien
Arrêt de bus assez proche
Lobby pour les bagages
Pour dormir c'est bien.

2026-02-13 • via Nuitee
C
Camila • family_with_children • br
7
Razoável , mais não voltaria
Pros:

Não era o esperado , local escuro café da manhã nem ovos mexidos tem, 1 única opção de bolo se quer não tinha, pão dormido, enfim pelo preço alto cobrado nunca voltaria ,recpacao com pessoas só até as 8 .. e nem parece hotel parece mais uma casa .

2026-02-13 • via Nuitee
郁茹 • extended_group • tw
7
2026-02-12 • via Nuitee
D
daniel • family_with_children • fr
10
Pros:

Tres belle hotel personnelle à l écoute séjour agréable hotel près du centre ville c est super.

Cons:

De pas être prévenu qui avait des travaux en face de l hotel car être réveiller à 6h du matin car il ont abattu un hotel juste en face c est très désagréable

2026-02-11 • via Nuitee
J
Joel • family_with_children • fr
8
Pros:

Atmosphère sympa
Petit déjeuner bien

Cons:

Escalier raide

2026-02-11 • via Nuitee
M
Merve • family_with_children • tr
10
Pros:

Şehrin ruhunu yansıtması

Cons:

Merdivenlerin biraz dar olması

2026-02-10 • via Nuitee
N
Natalja • family_with_children • lv
9
Great place to stay
Pros:

This is a great hotel. Very stylish design of both the public area and the room. Our room was silent with blackout curtains. The bed was comfortable. The room was warm in winter (with heating).
The breakfast room is very stylish: glass roof, white tablecloths. The variety of food is there: boiled eggs, lettuce, cherry tomatoes, cucumbers, sliced ham and cheese, bread, and pastry.
The hotel is close to all the places to visit.

Cons:

The only thing that was a bit annoying was that the room had a humidity smell.

2026-02-09 • via Nuitee
C
Cristiana Queiros • family_with_children • pt
5
Pros:

A localização era muito boa.

Cons:

Não tem elevador, e para chegar ao nosso quarto tinhamos de passar pela sala do pequeno almoço, e as escadas nessa zona era em caracol bem dificil de subir com 2 criancas e malas.

2026-02-09 • via Nuitee
A
Anne-Laure • family_with_children • fr
8
2026-01-31 • via Nuitee
R
Renzo • couple • pe
10
2026-01-30 • via Nuitee
W
williams • family_with_children • gb
10
A perfect hotel in a perfect location
Pros:

the location was perfect for exploring bruge

2026-01-30 • via Nuitee
H
Heddy • couple • fr
4
2026-01-30 • via Nuitee
S
Said • solo_traveller • fr
3
2026-01-29 • via Nuitee
H
Hugo • couple • fr
1
2026-01-29 • via Nuitee
B
Belén • family_with_children • es
8
2026-01-28 • via Nuitee
S
SILVIA • couple • es
8
2026-01-28 • via Nuitee