The Black Swan Hotel

Hotels
8.8 (5363 reviews)
Riddersstraat 15 , Bruges , be

listing image 1
Show all photos
Children allowed

Facilities

Parking
Non-smoking rooms
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good staff
Central location
Comfortable beds
Cons:
Cleanliness issues
Hot rooms
Poor room conditions

Categories

Cleanliness
8.05
Several reviews mentioned poor cleanliness and maintenance issues.
Service
9.55
Most reviews highlighted friendly and helpful staff.
Location
9.55
Multiple reviews praised the hotel's convenient location near tourist attractions.
Room Quality
8.05
Some mentioned discomfort due to hard pillows and cleanliness issues.
Amenities
8.55
Breakfast options were generally well-received, but some amenities like elevators were pointed out as lacking.
Value for Money
8.55
The price was seen as not fully justified given some complaints about room conditions.
Food and Beverage
9.05
Breakfast variety was appreciated; however, some guests expected more options.
Overall Experience
9.05
Overall stay was good despite noted issues, with guests expressing willingness to recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:08

Property Description

Charming Historic Setting

Cozy Rooms with Modern Amenities
The Black Swan Hotel offers comfortable rooms equipped with Cable TV, work desk, and seating area. Guests can enjoy complimentary coffee and tea facilities, along with en-suite bathrooms in every room.

Convenient Services and Facilities
Start your day with a delicious continental breakfast in the breakfast conservatory. The hotel provides a tour desk, city maps, and bicycle rentals for exploring local attractions. Relax in the peaceful garden terrace or take advantage of the free WiFi throughout the property.

Experience the charm of Bruges at The Black Swan Hotel - Book your stay now!

Important information:

If your vehicle is higher than 5.9 ft, please send a special request for parking prior to your arrivalGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 20 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 12.25 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 5363 reviews
Cleanliness: 8.05
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 9.05
M
Mario • family_with_children • de
10
2026-06-06 • via Nuitee
M
Mario • extended_group • it
9
2026-06-05 • via Nuitee
M
Marija • family_with_children • rs
8
2026-06-05 • via Nuitee
T
Tania Stefania • couple • co
10
2026-06-05 • via Nuitee
F
Filomena • family_with_children • it
9
Pros:

colazione abbondante, sia dolce che salato.
stanza molto grande e comoda
abbastanza vicino ai posti di interesse

2026-06-05 • via Nuitee
S
Stephanie • extended_group • co
8
Great place, great location
Pros:

Location, close to every single place you should visit in Bruges. The staff extremely friendly and welcoming

Cons:

The room had a musty smell, no view through the window

2026-06-05 • via Nuitee
J
Jose cunha • solo_traveller • pt
10
2026-06-05 • via Nuitee
J
jean-marc • couple • be
8
Pros:

petit déjeuner très bien et emplacement géographique idéal

Cons:

pas de clim et pas d'emplacement pour poser la valise

2026-06-05 • via Nuitee
M
Mare • solo_traveller • ar
10
Recomendadisimo
Pros:

Habitación 10, desayuno 10, el personal 10. Luis súper amable

Cons:

Nada

2026-06-04 • via Nuitee
F
Federico • extended_group • it
10
Pros:

Posizione, colazione, atmosfera.

Cons:

Mancanza di aria condizionata

2026-06-04 • via Nuitee
J
Joe • family_with_children • gb
7
Pros:

Brilliant staff, very friendly and helpful, breakfast has a very good selection

Cons:

The room was dirty. There was a female hygiene wrapper left under the bed, and it was very dusty under the double bed.
A chair was broken in the corner and collapsed on my daughter.

2026-06-04 • via Nuitee
M
Martin Hernan • couple • ar
10
Hermoso Hotel y muy bien ubicado, excelentes instalaciones
Pros:

Excelente desayuno

2026-06-04 • via Nuitee
S
SONIA • solo_traveller • mx
6
Céntrico pero con sus detalles de comodidad
Pros:

El desayuno buffet es muy completo, todos los días es igual pero puedes alternar porque es variado. La ubicación es perfecta para conocer Brujas.

Cons:

No tiene aire acondicionado ni ventiladores suficientes para el calor que hace y el número de personas que éramos en el cuarto. Es muy pequeña la habitación para 4 personas y maletas, apenas y cabes, andas esquivando el equipaje para poder moverte. La limpieza que hacen de la habitación es solo hacer las camas y cambiar las toallas, a nosotros no nos limpiaron el escusado ni barrieron. Las escaleras para subir a los cuartos son empinadas.

2026-06-04 • via Nuitee
K
Kathrin • solo_traveller • de
8
2026-06-03 • via Nuitee
M
Montiel Cárdenas • extended_group • mx
10
2026-06-03 • via Nuitee
T
Tomasz • solo_traveller • pl
8
Pros:

Dobra lokalizacja
Parking

2026-06-03 • via Nuitee
K
Karin • couple • be
7
goed
Pros:

Ligging en ontbijt

Cons:

Wij hadden een garage gehuurd. Bij aankomst de bevestiging gekregen dat we hiervan enkele uren langer ervan gebruik konden maken. De morgend erop was deze echter verhuurd. Hierdoor moesten wij de wagen naar een andere parking verplaatsen. Ons schema moesten we herschikken met dubbele betaling van parkeerkosten tot gevolg. Dit was jammer.

2026-06-03 • via Nuitee
T
Tantas GHEORGHE • solo_traveller • ro
3
O expierenta neplăcută.
Pros:

Locatia foarte aproape de Piață.

Cons:

Hotelul nu corespunde cu prezentarea de pe Booking.com, camerele de la 22 la 25 sunt amplasate într-un corp anexă, accesul spre scara de acces la etaj trece prin sala de luare a mesei,o sală amărâtă, iar scara de acces la etaj este in forma de spirală foarte abruptă.Camera este mobilata extrem de modest,cu unele corpuri de mobilier inadecvate.Baia de asemenea este foarte slab utilată.
Noroc că am fost cazați doar două nopți.
Micul dejun extrem de saracacios.

2026-06-03 • via Nuitee
Z
Zuriñe • family_with_children • es
9
Super confortable y agradable
Pros:

Todo, las instalaciones, la ubicación, el personal y el desayuno estupendo.

Cons:

Me gustó todo, pero por poner un pero hacía muchísimo calor en la habitación.

2026-06-03 • via Nuitee
A
Andrea • solo_traveller • gb
8
Pros:

The hotel was unique, comfortable and pretty.

Cons:

We loved it, but would not recommend for disabled people

2026-06-03 • via Nuitee