The Black Swan Hotel

Hotels
8.8 (5528 reviews)
Riddersstraat 15 , Bruges , be

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Terrace
Family rooms
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good staff
Central location
Comfortable beds
Cons:
Cleanliness issues
Hot rooms
Poor room conditions

Categories

Cleanliness
8.05
Several reviews mentioned poor cleanliness and maintenance issues.
Service
9.55
Most reviews highlighted friendly and helpful staff.
Location
9.55
Multiple reviews praised the hotel's convenient location near tourist attractions.
Room Quality
8.05
Some mentioned discomfort due to hard pillows and cleanliness issues.
Amenities
8.55
Breakfast options were generally well-received, but some amenities like elevators were pointed out as lacking.
Value for Money
8.55
The price was seen as not fully justified given some complaints about room conditions.
Food and Beverage
9.05
Breakfast variety was appreciated; however, some guests expected more options.
Overall Experience
9.05
Overall stay was good despite noted issues, with guests expressing willingness to recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:08

Property Description

Charming Historic Setting

Cozy Rooms with Modern Amenities
The Black Swan Hotel offers comfortable rooms equipped with Cable TV, work desk, and seating area. Guests can enjoy complimentary coffee and tea facilities, along with en-suite bathrooms in every room.

Convenient Services and Facilities
Start your day with a delicious continental breakfast in the breakfast conservatory. The hotel provides a tour desk, city maps, and bicycle rentals for exploring local attractions. Relax in the peaceful garden terrace or take advantage of the free WiFi throughout the property.

Experience the charm of Bruges at The Black Swan Hotel - Book your stay now!

Important information:

If your vehicle is higher than 5.9 ft, please send a special request for parking prior to your arrivalGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 20 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 12.25 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 5528 reviews
Cleanliness: 8.05
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 9.05
M
marie • couple • fr
10
Une bonne nuit au cœur de Bruges
Pros:

La proximité avec le centre ville historique, très bel hôtel, très bon petit déjeuner !

Cons:

L’escalier abrupte

2026-07-18 • via Nuitee
R
Rebekka • solo_traveller • dk
5
2026-07-18 • via Nuitee
R
Ronald • couple • de
8
Entspach den Erwartungen
Pros:

Preis~Leistungsverhältnis stimmt. Lage war sehr gut. Hotel entsprach der Beschreibung.

2026-07-18 • via Nuitee
Y
Yvonne • solo_traveller • de
8
Pros:

Mitten in der Stadt, süßes Hotel, edles Ambiente und perfekter Ausgangspunkt für allerlei Unternehmungen. Gutes Frühstück mit frischen OSaft.

Cons:

Für drei Personen war das Zimmer ganz schön eng, Extrem warmes Zimmer aber Ventilatoren, leider keine Klimaanlage für die aktuellen Temperaturen.

2026-07-17 • via Nuitee
P
Paul • solo_traveller • gb
8
Pros:

Very central to town and the added convenience of garage parking was a major reason why we stayed

Cons:

Nothing

2026-07-16 • via Nuitee
D
David • solo_traveller • fr
9
2026-07-16 • via Nuitee
M
Martha Bolger • couple • ie
8
Pros:

Lovely hotel. Close to all main attractions.

Cons:

No Air Con

2026-07-16 • via Nuitee
M
Marion • solo_traveller • gb
9
Pros:

The themed decor is wonderful. Situated close to city centre but quiet and peaceful.

Cons:

The stairs to the first floor were awkward as the hand rail is on the narrow part of a curve.

2026-07-15 • via Nuitee
Q
Que bueno es viajar • family_with_children • cl
4
Decepcionante
Pros:

Está bien ubicado, no en el centro, pero cerca del centro en un sector tranquilo. El desayuno aceptable.

Cons:

El Baño muy chico, el lavamanos era del tamaño de mi mano, costaba incluso lavarse los dientes. Hacía mucho calor y la pieza no tiene aire acondicionado, sólo un par de ventiladores que hacía mucho ruido. Dormimos muy poco

2026-07-15 • via Nuitee
S
Silvia • solo_traveller • es
7
Pros:

Está muy bien situado

Cons:

Está algo descuidado. La ducha no funciona bien.

2026-07-15 • via Nuitee
A
Aanchal • extended_group • ie
7
Decent for 1/2 nights.
Pros:

Good staff, good breakfast

Cons:

There could be some ventilation or AC. They did provide fans but in fairness they weren’t enough.

2026-07-15 • via Nuitee
G
Giuliana • family_with_children • it
9
Pros:

Lo stile dell'albergo è molto curato, elegante ed in armonia con lo stile della città, la camera era spaziosa e luminosa, lo staff disponibile e gentile. Buona la colazione

Cons:

C'erano sicuramente dei difetti nel bagno della nostra camera: una piccola fuoriuscita di acqua dalla parete (forse una tubatura rotta all'interno) di cui abbiamo informato il personale e lo scarico del lavandino non scorrevole, l'acqua ristagnava troppo e scorreva nella tubatura davvero troppo lentamente.

2026-07-14 • via Nuitee
T
Thomas • couple • de
8
Pros:

Super Lage, direkt in der Altstadt.Alles fußläufig zu erreichen

Cons:

Einfaches Frühstück

2026-07-14 • via Nuitee
G
geoffrey • couple • be
7
Déçu car il y a de grosse qualité
Pros:

J ai cherché une réservation avec parking pour ma moto hors il n y en as pas on en propose 3 payant et a min 5 min je plus proche donc revenir à pied en équipement moto avec casque sous cette chaleur pas top
Les poubelles au pieds de notre fenêtre, éventrée par des mouettes n’est pas agréable non plus
Ce qui est de l’accueil du personnel, il était excellent ainsi que le petit déjeuner

Cons:

Pas de parking sur place poubelle a même la rue

2026-07-14 • via Nuitee
E
Els • extended_group • be
7
Pros:

Grote kamer

Cons:

De grote van de badkamer

2026-07-14 • via Nuitee
M
Maria • couple • se
8
Pros:

Det mycket centrala läget.
Att det fanns en privat parkering till en rimlig kostnad inom gångavstånd.

2026-07-14 • via Nuitee
H
Heidi1977 • solo_traveller • ch
7
Pros:

Nicely decorated, good location.

Cons:

We had the family room on the top floor. We had fans but still very hot. Nice breeze from windows but unfortunately no mosquito nets on window. Breakfast was very basic compared to all the other places we stayed during our holiday.

2026-07-13 • via Nuitee
J
Jorge • solo_traveller • mx
10
Pros:

Super ubicación, muy lindo el hotel, el desayuno se aprecia.
Uno de los chicos habla español asi que eso nos gustó mucho.

2026-07-13 • via Nuitee
A
Akcelik • solo_traveller • tr
8
Süper deneyim.
Pros:

Konumu muhteşem, tarihi dokusu ve kahvaltısı süper. Çalışanlar güleryüzlü ve ilgili.

Cons:

Klima olmaması sıcakta daraltıyor, vantilatör veriyorlar ama yetmiyor bazen. Bir de eski bina diye çok gürültü oluyor. Misafirlerin sesi çok duyuluyor.

2026-07-12 • via Nuitee
M
Murat Emre • extended_group • de
5
2026-07-12 • via Nuitee