The Black Swan Hotel

Hotels
8.8 (5718 reviews)
Riddersstraat 15 , Bruges , BE
+32 50 34 13 74

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Terrace
Family rooms
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good staff
Central location
Comfortable beds
Cons:
Cleanliness issues
Hot rooms
Poor room conditions

Categories

Cleanliness
8.05
Several reviews mentioned poor cleanliness and maintenance issues.
Service
9.55
Most reviews highlighted friendly and helpful staff.
Location
9.55
Multiple reviews praised the hotel's convenient location near tourist attractions.
Room Quality
8.05
Some mentioned discomfort due to hard pillows and cleanliness issues.
Amenities
8.55
Breakfast options were generally well-received, but some amenities like elevators were pointed out as lacking.
Value for Money
8.55
The price was seen as not fully justified given some complaints about room conditions.
Food and Beverage
9.05
Breakfast variety was appreciated; however, some guests expected more options.
Overall Experience
9.05
Overall stay was good despite noted issues, with guests expressing willingness to recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:08

Property Description

Charming Historic Setting

Cozy Rooms with Modern Amenities
The Black Swan Hotel offers comfortable rooms equipped with Cable TV, work desk, and seating area. Guests can enjoy complimentary coffee and tea facilities, along with en-suite bathrooms in every room.

Convenient Services and Facilities
Start your day with a delicious continental breakfast in the breakfast conservatory. The hotel provides a tour desk, city maps, and bicycle rentals for exploring local attractions. Relax in the peaceful garden terrace or take advantage of the free WiFi throughout the property.

Experience the charm of Bruges at The Black Swan Hotel - Book your stay now!

Important information:

If your vehicle is higher than 5.9 ft, please send a special request for parking prior to your arrivalGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Location

Guest Reviews

8.8
Based on 5718 reviews
Cleanliness: 8.05
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 9.05
S
Slupphaug • solo_traveller • no
9
2026-09-19 • via Nuitee
M
María del Mar • solo_traveller • es
8
Pros:

El personal era muy amable. Buenas ubicación. Un hotel con personalidad

Cons:

En general estuve a gusto

2026-09-19 • via Nuitee
J
Joelle • couple • fr
10
Agréable séjour à Bruges
Pros:

Tout. La chambre spacieuse, la literie confortable et le petit déjeuner très complet. L’emplacement est idéal pour visiter Bruges. Personnel très sympathique.

Cons:

Rien

2026-09-19 • via Nuitee
L
Leticia • extended_group • gb
10
Happy and comfy
Pros:

The apartment is very comfortable, the breakfast is amazing and the staff are also very friendly and helpful

Cons:

No air conditioning

2026-09-18 • via Nuitee
M
Manuela • couple • de
8
Für eine Nacht war es in Ordnung
Cons:

Mehr auf Sauberkeit in den Zimmern achten, gerade im Bad

2026-09-18 • via Nuitee
E
Elviltra • solo_traveller • es
9
Pros:

Localización

Cons:

Mosquitos

2026-09-18 • via Nuitee
P
P.S.M. • solo_traveller • nl
8
Pros:

Prima hotel vlakbij centrum

Cons:

Niets

2026-09-17 • via Nuitee
K
Kristine • couple • lv
8
2026-09-17 • via Nuitee
D
Daniel • couple • ca
6
2026-09-17 • via Nuitee
R
Roman Guevara • extended_group • pe
9
Un lugar muy recomendable!
Pros:

La ubicación es muy buena. El personal fue bastante amable, el desayuno fue extraordinaire y todas las installations fueron muy comidas y agradables!!

Cons:

-

2026-09-17 • via Nuitee
N
Nielsen • couple • dk
9
2026-09-15 • via Nuitee
C
Carla • extended_group • cl
8
2026-09-15 • via Nuitee
E
Estefania • solo_traveller • es
7
2026-09-15 • via Nuitee
L
Leishla • family_with_children • us
7
Cons:

The remote control needs a good cleaning! It’s covered in dust, which means it hasn’t been cleaned in a while. The window net helps a bit, but mosquitoes were still around, and many of them were dead on the walls and ceiling.

2026-09-14 • via Nuitee
Q
Quendera • solo_traveller • pt
6
2026-09-14 • via Nuitee
R
Rocio • family_with_children • es
10
2026-09-14 • via Nuitee
M
Moritz • family_with_children • de
3
Hat seine besten Zeiten hinter sich (falls es die mal gab)
Pros:

Lage sehr gut, Frühstück war ok

Cons:

Empfang eher frostig als freundlich, später besser. Matratzen VIEL zu weich (oder durchgelegen). Familienzimmer extrem lieblos. Dusche unbefestigt. Bad teilweise dreckig (z.B. Abluft).

2026-09-14 • via Nuitee
M
María Luz • solo_traveller • es
7
Pros:

Ubicación excelente y trato personal

Cons:

Quizás le falta limpiar un poco más a fondo,como el polvo en general.

2026-09-14 • via Nuitee
P
PEGONAL • solo_traveller • es
8
Céntrico y buen alojamiento
Pros:

Ubicación, desayuno, amabilidad de personal, cama buena, café

Cons:

No había champú, no había crema corporal, no funcionaba el secador de pelo

2026-09-14 • via Nuitee
J
jose antonio • solo_traveller • es
4
La limpieza deja muchísimo que desear
Pros:

La ubicación

Cons:

Las habitaciones estaban muy sucias, había pelos hasta en el techo del baño

2026-09-13 • via Nuitee