The Black Swan Hotel

Hotels
8.8 (5718 reviews)
Riddersstraat 15 , Bruges , be
+32 50 34 13 74

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Terrace
Family rooms
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good staff
Central location
Comfortable beds
Cons:
Cleanliness issues
Hot rooms
Poor room conditions

Categories

Cleanliness
8.05
Several reviews mentioned poor cleanliness and maintenance issues.
Service
9.55
Most reviews highlighted friendly and helpful staff.
Location
9.55
Multiple reviews praised the hotel's convenient location near tourist attractions.
Room Quality
8.05
Some mentioned discomfort due to hard pillows and cleanliness issues.
Amenities
8.55
Breakfast options were generally well-received, but some amenities like elevators were pointed out as lacking.
Value for Money
8.55
The price was seen as not fully justified given some complaints about room conditions.
Food and Beverage
9.05
Breakfast variety was appreciated; however, some guests expected more options.
Overall Experience
9.05
Overall stay was good despite noted issues, with guests expressing willingness to recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:08

Property Description

Charming Historic Setting

Cozy Rooms with Modern Amenities
The Black Swan Hotel offers comfortable rooms equipped with Cable TV, work desk, and seating area. Guests can enjoy complimentary coffee and tea facilities, along with en-suite bathrooms in every room.

Convenient Services and Facilities
Start your day with a delicious continental breakfast in the breakfast conservatory. The hotel provides a tour desk, city maps, and bicycle rentals for exploring local attractions. Relax in the peaceful garden terrace or take advantage of the free WiFi throughout the property.

Experience the charm of Bruges at The Black Swan Hotel - Book your stay now!

Important information:

If your vehicle is higher than 5.9 ft, please send a special request for parking prior to your arrivalGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Location

Guest Reviews

8.8
Based on 5718 reviews
Cleanliness: 8.05
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 9.05
V
Valentina • solo_traveller • co
10
Pros:

Muy buena ocupación, y variedad en el desayuno

2026-08-29 • via Nuitee
M
María Olalla • solo_traveller • es
9
Buenas ubicación
Pros:

La ubicación, nos movimos por Brujas fenomenal. El personal muy amable, el desayuno correcto, no había mucha variedad al ser un hotel pequeño, pero todo estaba bueno y podías tomar un buen desayuno para afrontar el día de turismo.

Cons:

No tener enchufe en el baño. La escalera de acceso a las habitaciones era un poco incómoda.

2026-08-29 • via Nuitee
M
Morena • extended_group • it
10
Spero di tornare al più presto!
Pros:

La struttura è bellissima, non manca nulla. Ad ogni piano è presente la macchietta del caffè e il refil per l’acqua, entrambe gratuite!

2026-08-28 • via Nuitee
U
UNAI • solo_traveller • es
9
Pros:

La ubicacion excelente

Cons:

Estuvimos en una buhardilla y habia momentos que no habia agua o tenia poca presion.

2026-08-28 • via Nuitee
N
Nicola • family_with_children • gb
10
Wonderful first trip to Bruges
Pros:

The hotel was in a fabulous location and the staff were very friendly.

Cons:

Nothing. It was perfect for our needs.

2026-08-28 • via Nuitee
N
Nicolas • couple • fr
8
Hotel tres sympa et super bien placé
Pros:

Petit déjeuner assez complet. C'était agréable de le prendre sur la terrasse

Cons:

Il n'y avait pas d'accès aux plateformes sur la télé de la chambre, pas de possibilité de se connecter à son compte Netflix, très dommage !

2026-08-27 • via Nuitee
U
Ursula • extended_group • at
10
2026-08-27 • via Nuitee
S
Stefanie • family_with_children • nl
7
Great location, ok for a weekend but don't expect anything spectacular.
Pros:

Great location, easily walkable to all the main historic center spots, restaurants etc. We were able to leave our luggage on our last day which was helpful.

Cons:

The breakfast was very basic so we had breakfast outside. The cleanliness could've been better, my towel had a stain as well as the bedsheets. Even though it's only 3 stars, cleanliness is very important. We stayed in a room with 4 and the extra 2 beds were very soft. If you like that, it's great.

2026-08-27 • via Nuitee
K
karen • family_with_children • gb
9
Would recommend.
Pros:

The hotel was quiet and cosy, perfect for a stay with 2 children. Breakfast was delicious, plenty of choice and the hotel is well situated, a short walk from the main square.

Cons:

A couple of things here and there need some TLC. Leaky sink in the bathroom and we struggled with the lock on our door but small things that didnt have a huge impact on our stay.

2026-08-27 • via Nuitee
L
Lianne • family_with_children • gb
10
Central location and beautiful hotel
Pros:

Wonderful hotel had everything we needed and fitted us all in one room so we didn't have the expense of paying for 2 rooms. Very central and staff were wonderful. Great breakfast included in the morning. Secure parking overall 5 stars 🤩

Cons:

Nithing

2026-08-27 • via Nuitee
S
Sabine • couple • fr
10
Parfait
Pros:

La situation

Cons:

Rien

2026-08-26 • via Nuitee
N
NIKOLAOS • family_with_children • gr
10
2026-08-26 • via Nuitee
D
Davide • family_with_children • it
8
Pros:

Ottima posizione. Buona posizione in centro città

Cons:

Bagno piccolo, lavandino minuscolo.

2026-08-26 • via Nuitee
S
Sabine • family_with_children • fr
10
2026-08-26 • via Nuitee
E
Emel • solo_traveller • tr
9
2026-08-26 • via Nuitee
S
Stephen • family_with_children • gb
8
Good communication from the Black Swan staff, excellent location with easy access to the town centre
2026-08-26 • via Nuitee
F
Félix • solo_traveller • es
8
Pros:

La tranquilidad y la ubicación

Cons:

Las camas y el poco espacio como habitación triple.

2026-08-25 • via Nuitee
E
Evelin • couple • cl
9
Muy buena
Pros:

Ubicación, limpieza, atención

Cons:

Nada

2026-08-25 • via Nuitee
E
Emilie • family_with_children • fr
8
Très bon rapport qualité prix
Pros:

Très bien situé
Atypique

Cons:

Rien de spécial

2026-08-25 • via Nuitee
V
Vitale • solo_traveller • it
8
Pros:

La colazione

Cons:

Il letto

2026-08-25 • via Nuitee