The Black Swan Hotel

Hotels
8.8 (5256 reviews)
Riddersstraat 15 , Bruges , be

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Children allowed

Facilities

Parking
Non-smoking rooms
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good staff
Central location
Comfortable beds
Cons:
Cleanliness issues
Hot rooms
Poor room conditions

Categories

Cleanliness
8.05
Several reviews mentioned poor cleanliness and maintenance issues.
Service
9.55
Most reviews highlighted friendly and helpful staff.
Location
9.55
Multiple reviews praised the hotel's convenient location near tourist attractions.
Room Quality
8.05
Some mentioned discomfort due to hard pillows and cleanliness issues.
Amenities
8.55
Breakfast options were generally well-received, but some amenities like elevators were pointed out as lacking.
Value for Money
8.55
The price was seen as not fully justified given some complaints about room conditions.
Food and Beverage
9.05
Breakfast variety was appreciated; however, some guests expected more options.
Overall Experience
9.05
Overall stay was good despite noted issues, with guests expressing willingness to recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:08

Property Description

Charming Historic Setting

Cozy Rooms with Modern Amenities
The Black Swan Hotel offers comfortable rooms equipped with Cable TV, work desk, and seating area. Guests can enjoy complimentary coffee and tea facilities, along with en-suite bathrooms in every room.

Convenient Services and Facilities
Start your day with a delicious continental breakfast in the breakfast conservatory. The hotel provides a tour desk, city maps, and bicycle rentals for exploring local attractions. Relax in the peaceful garden terrace or take advantage of the free WiFi throughout the property.

Experience the charm of Bruges at The Black Swan Hotel - Book your stay now!

Important information:

If your vehicle is higher than 5.9 ft, please send a special request for parking prior to your arrivalGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 20 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 12.25 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 5256 reviews
Cleanliness: 8.05
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 9.05
K
Karla • extended_group • cl
9
Clásico, histórico y bien ubicado
Pros:

Está súper bien ubicado. Además su personal habla español lo que facilita la interacción

Cons:

Tiene una escalera complicada que puede generar dificultades para quienes porten mucho equipaje

2026-05-09 • via Nuitee
M
Madina • solo_traveller • kz
10
Pros:

Perfect hotel, but room a little bit small for 5 adults. Everything is pretty well, delicious breakfast

2026-05-09 • via Nuitee
A
Ann-Marie • family_with_children • ca
9
Perfect family stay in the 5 bedroom - loved that we could stay together
Pros:

excellent location

2026-05-09 • via Nuitee
V
Valentina • extended_group • co
9
2026-05-08 • via Nuitee
J
jennifer • extended_group • co
10
Pros:

Excelente atención limpio y central

2026-05-08 • via Nuitee
B
Beate Holländer • solo_traveller • de
5
Pros:

Die Lage war ausgezeichnet.
Rezeption sehr freundlich, hilfsbereit und für alle Fragen offen.
Handtuchwechsel und Mülleimerleerung täglich.

Cons:

Zimmer war etwas abgewohnt, Bett sehr weich, bis auf das Bad, das war neuwertig, aber an der Decke Schimmel. Betten wurden nicht gemacht, Fußboden nicht gereinigt bei 5 übernachtungen.
Frühstück war ok aber nichts besonders, wurde aber alles schnell nachgefüllt, abgeräumt und neu eingedeckt.

2026-05-08 • via Nuitee
D
Diana • solo_traveller • nl
10
Pros:

La decoración y la ubicación

Cons:

El desayuno un poco flojo a comparación de otros hoteles donde nos hemos quedado.

2026-05-07 • via Nuitee
B
Benedetta • extended_group • it
10
2026-05-07 • via Nuitee
P
PABLO • solo_traveller • es
5
Pros:

La ubicación y el personal de recepcion

Cons:

El baño, muy pequeño, poco limpio, y agua sin presión.

2026-05-07 • via Nuitee
X
xun • couple • cn
8
Pros:

The room is large though on the ground floor, they even have an extra bed in the room. And room is clean. The location is just in the old town,convenient to sightseeing and shopping. The girls at the reception are very polite.

Cons:

The asian lady in the breakfast room is very rude. Because we checked out before 8pm so that we cannot had breakfast, we asked her whether we could have a breakfast box, she replied us roughly that we can eat there but not take anything from there just like we wanted to steal food.

2026-05-06 • via Nuitee
H
Héctor • solo_traveller • es
8
Pros:

La ubicación, la comodidad de la habitación y el desayuno

Cons:

La ventana solo da a un pasillo interior.

2026-05-06 • via Nuitee
R
rodriguez • couple • ar
6
Pros:

La ubicación es super cómoda, es lo mas lindo del hotel.

Cons:

Lo que no me pareció cómodo fue el baño y la cama, porque la inclinación del techo quedaba justo sobre la cama, por lo que no había altura suficiente para sentarse o apoyarse en el respaldo que era bastante incomodo. Por otro lado el baño era imposible no mojar todo cuando te bañabas.

2026-05-06 • via Nuitee
M
Marco Bagnara • solo_traveller • it
10
2026-05-06 • via Nuitee
B
Brad • extended_group • ca
6
2026-05-06 • via Nuitee
K
Klingenberg • solo_traveller • de
10
Nettes kleines Hotel in zentraler ruhiger Lage mit freundlichen Personal
Pros:

Ruhige und zentrale Top Lage, nettes sauberes Zimmer.

Cons:

Unser Zimmer war über eine sehr steile Treppe zu erreichen.

2026-05-05 • via Nuitee
M
Maria • solo_traveller • gt
8
Pros:

La ubicación es muy céntrica el desayuno es completo el personal es muy atento

Cons:

Todo estuvo bien

2026-05-05 • via Nuitee
T
Tonny • couple • be
9
Het is ons prima bevallen
Pros:

Proper en vriendelijke dame aan de balie

Cons:

Hotel gedateerd

2026-05-05 • via Nuitee
P
Pilar • family_with_children • es
8
Buen sitio para ver Brujas
Pros:

La ubicación era perfecta,en el centro!!

Cons:

Necesita renovar algunas cositas.

2026-05-04 • via Nuitee
I
Ilaria Costantino • family_with_children • it
6
Pros:

La posizione vicinissima a tutti i principali punti di interesse

Cons:

il non rispetto del silenzio dam parte di altri ospiti la troppa polvere e la scarsità della colazione

2026-05-04 • via Nuitee
G
Gaston Q 45 • solo_traveller • ar
8
2026-05-04 • via Nuitee