Super 8 by Wyndham Downtown Gatlinburg at Convention Center

Hotels
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Super 8
7.4 (878 reviews)
417 Historic Nature Trail , Gatlinburg , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
6.23
Common sentiment notes that the property was not very clean, with trash reported.
Service
8.7
Staff communication was noted as excellent, indicating good service.
Location
8.24
Several reviews highlight the location as being very convenient.
Room Quality
7.19
Mixed reviews on room quality; some mention issues with pillows and cleanliness.
Amenities
6.72
Breakfast options were noted as limited and some amenities were lacking.
Value for Money
7.68
Generally considered a good value, though pet charges were criticized.
Food and Beverage
6.73
Breakfast falls short of expectations with limited options.
Overall Experience
7.7
Experience was largely positive despite some significant downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 16:39

Property Description

Convenient Location
Situated in Gatlinburg town center, a short stroll from the Space Needle observation tower, Super 8 Gatlinburg Downtown offers a prime location for exploring the area.

Comfortable Accommodations
Each room comes equipped with a refrigerator, Cable TV with HBO, coffee-making facilities, and a work desk, ensuring a comfortable stay for all guests.

Relaxing Amenities
Guests can unwind in the lobby by the large brick fireplace, enjoy complimentary coffee, and make use of the free WiFi throughout the property. Additionally, a continental breakfast is served every morning.

Experience the best of Gatlinburg with Super 8's convenient location and cozy amenities. Book your stay now for a memorable getaway!

Important information:

Please be advised the hotel swimming pool and hot tub is closed until July 2021.

If you have pets, you need to inform property in a day ahead.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 9 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.4
Based on 878 reviews
Cleanliness: 6.23
Service: 8.7
Location: 8.24
Room Quality: 7.19
Amenities: 6.72
Value for Money: 7.68
Food and Beverage: 6.73
Overall Experience: 7.7
A
Amanda • family_with_children • us
8
2026-07-01 • via Nuitee
L
Lorrie • solo_traveller • us
2
Pros:

Location

Cons:

The room smelled like dog pee. Floor had been moped was still wet when we arrived

2026-06-29 • via Nuitee
L
luana • extended_group • it
9
Vicinissimo alla via principale
Pros:

Posizione super! Parcheggio disponibile
Piscina molto carina
Frutta fresca a colazione

2026-06-28 • via Nuitee
N
Neeraj • family_with_children • us
1
2026-06-27 • via Nuitee
J
Jennifer • family_with_children • us
7
You get what you pay for
Pros:

The lady working at check-in was super friendly. Kids loved the pool. Got to see a bear, so that was pretty awesome. Good location for us, but it is up a hill off of the parkway.

Cons:

There was a pull out sofa, but it was very ragged and smelled like urine. Thankfully we had brought an air mattress in case one of the kids needed it. There were no extra sheets/blankets or pillows in the room. We went to the desk to ask for these items and was told they did not have extra. All they had was a sheet. We had to share blankets from one of the beds so the kid didn’t freeze on the air mattress. The room itself was very small. Being the Wyndham brand, we expected it to be much cleaner and up to date. Around edges of the room and bathroom needed a good cleaning. One of the beds looked like it had blood on the sheet. Unfortunately we didn’t even see that until the 2nd night, which was a little disturbing. The tub didn’t drain very well at all. Breakfast was a NO! They honestly shouldn’t even advertise free breakfast. The cereal was stale. The only thing warm they had was what looked like sausage, but it was a light gray color. Muffins and things like that had been sitting out more than once.

2026-06-27 • via Nuitee
D
Deana • couple • us
3
Dirty and uncomfortable
Pros:

It was close to shopping

Cons:

Cleanliness, not handicap

2026-06-26 • via Nuitee
M
Morgan • couple • us
7
2026-06-25 • via Nuitee
D
Danielle • extended_group • us
8
Nice location and the staff is good
Pros:

It was very nice staff was very accommodating. Only problem was my keys deactivated 2 times but other than that I enjoy my time. Lots of bear activity

Cons:

The air conditioning could have worked better but it was cool

2026-06-23 • via Nuitee
A
Audra • couple • us
7
I got what I paid for
Pros:

It was what I expected for the price. I needed a good price and pet friendly and I did get that. It really smelled moldy and musty and the bed was damp because of the moisture but hey when you have a good rate downtown Gatlinburg that's what ya get.

Cons:

We saw a bear and that was great but with all the excitement we got locked out of our room. I went to the front desk and the person gave me crap to get let back in my room and told me they'd let this slide only once.

2026-06-22 • via Nuitee
T
Terry W • solo_traveller • us
7
Pros:

I liked the staff and the location.

Cons:

I didn't like when I moved the mattress out there was hair and dust and stains and the smell in the room stunk, also our remote wouldn't turn the television on and we had to have it swapped out. Also the pool was Nasty.

2026-06-22 • via Nuitee
C
Courtney • family_with_children • us
7
Pros:

Very friendly staff! Very good location. Safe-and close walking distance to everything.

2026-06-22 • via Nuitee
B
Brittany • solo_traveller • us
2
2026-06-22 • via Nuitee
A
Attila • couple • hu
8
Pros:

Great location, nice staff.

Cons:

The ac unit a little noisy. The breakfast is not the best for my taste.

2026-06-21 • via Nuitee
C
Chance • extended_group • us
9
2026-06-21 • via Nuitee
R
Rabia • couple • us
10
Great experience. Very comfortable bed
Pros:

Clean room, nice smell, the location is great, calm, nice bed.

Cons:

Nothing

2026-06-19 • via Nuitee
T
terrylee • solo_traveller • us
8
2026-06-17 • via Nuitee
V
Verializ • couple • us
8
2026-06-17 • via Nuitee
C
Caron • couple • us
8
Very nice!!
Pros:

Clean, staff was very nice,good location!!

Cons:

Nothing really

2026-06-13 • via Nuitee
C
Charles • couple • us
10
We were very comfortable and liked the amenities such as the pool and free breakfast.
Pros:

Liked its proximity to the center of town

Cons:

The rooms could use a good heavy duty scrubbing. It’s clean, but it’s also an older hotel.

2026-06-12 • via Nuitee
W
William • solo_traveller • us
10
2026-06-11 • via Nuitee