IL Tornabuoni The Unbound Collection by Hyatt

Hotels
•
AG Hotels
9.3 (517 reviews)
Via de' Tornabuoni 3 , Florence , it

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Outstanding service
Impeccably clean rooms
Great location
Cons:
Small room size
Issues with breakfast quality
High service charge concerns

Categories

Cleanliness
9.65
Impeccably clean rooms as mentioned in multiple reviews.
Service
10
Outstanding service highlighted by several guests, including specific mentions of staff going above and beyond.
Location
9.65
Strategically located near tourist attractions as noted by reviewers.
Room Quality
8.65
Some reviews mention small rooms and minor issues, lowering the score.
Amenities
9.15
Standard quality for this hotel tier; specific amenities were not heavily criticized.
Value for Money
9.15
Standard quality for this hotel tier; no explicit comments on price but some reviews suggest mixed feelings.
Food and Beverage
8.15
Breakfast service mentioned as a negative, impacting the overall food and beverage experience.
Overall Experience
10
Generally a very positive experience with several guests expressing memorable stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:28

Property Description

Champagne Bar with Panoramic Views
The IL Tornabuoni The Unbound Collection by Hyatt Hotel offers a luxurious experience with its rooftop terrace featuring a Champagne bar and stunning panoramic views of Florence.

Refined Rooms and Artisanal Decor
Indulge in the elegantly decorated rooms adorned with artisanal furniture, minibar with complimentary soft drinks, and unique touches like original frescoes in some rooms.

Gourmet Dining and Wine Selection
Savor a delightful breakfast buffet each morning and relish gourmet Tuscan cuisine at the on-site restaurant. Don't miss the chance to explore The Cellar's extensive collection of famous Italian and French wines for a truly exquisite experience.

Book now to experience the epitome of luxury and hospitality at IL Tornabuoni The Unbound Collection by Hyatt Hotel.

Important information:

Please note that half board rates do not include beverages.
Please note: When booking more than 5 rooms, different policies and additional supplements may apply.
Please note : The rates exclude a discretionary contribution of 5% on the cost of the stay and 15% on the bar and restaurant account. This contribution, if you choose to pay it, goes entirely to the employees.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 50 per day.

Location

Guest Reviews

9.3
Based on 517 reviews
Cleanliness: 9.65
Service: 10
Location: 9.65
Room Quality: 8.65
Amenities: 9.15
Value for Money: 9.15
Food and Beverage: 8.15
Overall Experience: 10
M
Maria Gabriela • family_with_children • us
7
Pros:

room big enough for families. beautiful balcony and location

Cons:

need a better bar and need to stay open longer

2026-07-16 • via Nuitee
P
PRIYANKA • couple • in
10
Pros:

Location. Comfortable rooms. Staff were very nice. But watch out for the African gateman he called us a very expensive cab when regular cabs were available

Cons:

Rooms. Staff was excellent. The location could not have been better

2026-07-13 • via Nuitee
H
Hannah • couple • gb
10
Warm, welcoming and wonderful
Pros:

The staff were all incredibly welcoming and couldn’t do enough to help you. The location is brilliant, very central but also peaceful. I slept wonderfully! We felt very taken care of.

Cons:

The water pressure in the shower was a little low, but manageable

2026-07-12 • via Nuitee
F
Furkan Tahsin • couple • tr
10
2026-07-06 • via Nuitee
C
Chantal • couple • be
8
Séjour très agréable .
Pros:

L’emplacement , la déco , la gentillesse du personnel.

Cons:

La pièce restaurant manque tout à fait de charme, contrairement au restant de la déco de l’hôtel.
Le petit déjeuner est assez basique, le menu du restaurant du soir est surfait ! ( si on désire manger à l’hôtel le midi ou le soir, on veut une carte simple , pas le menu qu’on trouve dans tout les restos des environs, car alors on va dans ceux-ci.
Car si on mange à l’hôtel, c’est pour cause de fatigue, facilité, rapidité et qqs bons plats honnêtes feront l’affaire.)
Dans la suite 508 et sa sdb ,uniquement un bain (avec douche en plafonnier) à disposition , MAIS ultra glissant et dangereux ! On a plusieurs fois manqué y avoir un accident !
Dommage que les lavabos sont tellement bas , on se demande parfois comment les architectes réfléchissent !!! Et aucunes bonnes lumières pour les dames qui désirent se maquiller .
Critiques constructives , et pas mon intention de « démolir » l’hôtel qui ns a permis d’avoir un très agréable séjour.

2026-07-02 • via Nuitee
K
Kathrin • couple • de
10
Perfektes Hotel mit perfekter Lage und einem tollen zuvorkommenden Personal
2026-06-08 • via Nuitee
A
Abdullah • couple • sa
10
Great location and good value
2026-06-05 • via Nuitee
V
vusala • solo_traveller • ae
10
2026-06-04 • via Nuitee
J
Jennifer • couple • us
10
We will be back! Loved our stay!
Pros:

We love the great location, phenomenal staff and beautiful rooms!

2026-06-01 • via Nuitee
D
Demoen • family_with_children • be
8
2026-06-01 • via Nuitee
J
Jennifer • couple • us
10
2026-06-01 • via Nuitee
K
Kelly • extended_group • us
10
2026-05-31 • via Nuitee
R
Roi • extended_group • lt
10
מומלץ ביותר
Pros:

מיקום מושלם. חדר יפה מאד, נקי, מרווח ומעוצב. השירות מצויין ומסביר פנים. השהות כולה הייתה מפנקת.

Cons:

המלון מוסיף חיוב בסך של 80 אירו עבור דמי שירות לצוות, שניתן לבטלו. נראה לי שראוי להדגיש בצ׳ק אין או בצ׳ק אאוט שחיוב כזה התווסף ולבקש אישור מפורש לגביו.

2026-05-26 • via Nuitee
J
Jamil • couple • az
9
2026-05-20 • via Nuitee
C
Claudio • family_with_children • it
8
2026-05-20 • via Nuitee
P
Pavel • family_with_children • ru
9
Good hotel, reccomended for stay!
Pros:

Location and good staff

Cons:

Breakfast, but we have discussed it with Manager and they promised to take need actions

2026-05-14 • via Nuitee
S
Sarah • couple • ch
9
2026-05-10 • via Nuitee
B
Burak • family_with_children • ch
9
2026-05-09 • via Nuitee
E
Eva • couple • al
9
2026-05-05 • via Nuitee
K
kenan • solo_traveller • tr
10
2026-05-04 • via Nuitee