Hotel Neptuno by ON Hotels Group

Hotels
8.3 (200 reviews)
Paseo Central, 45 , Roquetas de Mar , es

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good buffet breakfast
Nice pool area
Convenient location
Cons:
Cleanliness issues
Uncomfortable pool loungers
Bathroom updates needed

Categories

Cleanliness
7.44
There were issues with room cleaning and cleanliness standards noted in a review.
Service
8.91
Positive comments about friendly staff and attentive service.
Location
8.95
Guests appreciated the location being convenient and well-placed.
Room Quality
7.9
Rooms were described as modern and comfortable, but some updates needed.
Amenities
7.93
Good amenities like pool and breakfast but some discomfort with pool loungers.
Value for Money
8.39
Overall good value noted, with many guests feeling satisfied with their stay.
Food and Beverage
8.44
Breakfast and variety of food received mostly positive remarks.
Overall Experience
8.41
Overall positive experiences, with some guests expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:46

Property Description

Beachside Oasis with Exciting Amenities

Luxurious Accommodations: Hotel Neptuno by ON GROUP offers air-conditioned rooms and apartments with private balconies and flat-screen TVs. The well-equipped kitchenettes in the apartments provide added convenience for guests.

Delicious Dining Options: Indulge in a variety of international dishes at the buffet restaurant or grab a light meal at the snack bar. The culinary experience at Hotel Neptuno is sure to satisfy every palate.

Entertainment and Relaxation: With 2 outdoor pools, ping pong tables, billiards, and daily entertainment programmes, guests will find plenty of ways to unwind and have fun during their stay.

Book your stay at Hotel Neptuno by ON GROUP now for an unforgettable beach getaway in Roquetas de Mar!

Important information:

Please note that check-out hours are as follows:
From 00:00 to 10:00 for apartments;
From 00:00 to 12:00 for double and twin rooms.

When booking more than 5 rooms, different policies and additional supplements may apply.

Children 2 to 12 years old included

Please note, daily cleaning except Sundays and holidays.

Drinks included with meals (restaurant): water, house wine, beer and draft soft drinks.Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LEI

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.3
Based on 200 reviews
Cleanliness: 7.44
Service: 8.91
Location: 8.95
Room Quality: 7.9
Amenities: 7.93
Value for Money: 8.39
Food and Beverage: 8.44
Overall Experience: 8.41
A
Azahara • family_with_children • es
10
Experiencia top y animación fantástica
Pros:

La tranquilidad del hotel, pese a ser un hotel familiar.
Pero sobretodo el personal de animación: Fabián, Maxi y sus compañeras, siempre con una sonrisa, día tras día, y con una energía que contagiaba y hacía participar a cualquiera que estuviera por allí.

Cons:

La hora del check out para los apartamentos, ya que no te deja mucho margen con niños pequeños

2026-07-10 • via Nuitee
J
Juan Luis • solo_traveller • es
8
Pros:

ubicación y tamaño de la piscina

Cons:

Nada

2026-07-09 • via Nuitee
N
NESTOR • couple • es
8
Estancia estupendas
Pros:

El apartamento muy completo , piscina

Cons:

No pasaron a limpiar todos los días . Varios días mismas toallas

2026-07-08 • via Nuitee
R
rojas • solo_traveller • es
10
2026-07-08 • via Nuitee
J
Jorge JC • solo_traveller • es
7
Pros:

La piscina

Cons:

El mantenimiento de las habitaciones y su mobiliario es pobre, si bien ante algunos incidentes sufridos pudieron cambiarnos de habitación sin ningun problema

2026-07-07 • via Nuitee
T
Tania E R • solo_traveller • es
7
Pros:

Todo muy limpio y la verdad que hemos tenido una estancia cómoda y tranquila
El apartamento cuenta con todo lo necesario.

Cons:

El personal , muy poca profesionalidad.
Se puede entender que esten estresados o cansados pero las malas caras y la forma de atender se debe de controlar un poquito de cara al público. Una pena por que por lo demás le doy un 10 al hotel.

2026-07-07 • via Nuitee
T
Tania E R • solo_traveller • es
7
2026-07-07 • via Nuitee
V
VICTOR • solo_traveller • es
8
Pros:

Piscina y gimansio

2026-07-07 • via Nuitee
J
J Manel Garcia • couple • es
7
BUENO PERO SENSIBLEMENTE MEJORABLE
Pros:

LA HABITACION ERA MUY APROPIADA

Cons:

LAS ACTIVIDADES RUIDOSAS DIARIAS QUE FINALIZABAN A LAS 00:00 QUE NO PERMITIAN ACOSTARSE ANTES,

2026-07-07 • via Nuitee
N
Nerea • solo_traveller • es
9
Pros:

Los animadores y las habitaciones muy completas

2026-07-07 • via Nuitee
Q
Quero Cabello • couple • es
9
2026-07-06 • via Nuitee
R
Rebeca • solo_traveller • es
9
Pros:

El desayuno

2026-07-05 • via Nuitee
A
Abilio • couple • es
8
Buen hotel para parejas con hijos
Cons:

Las toallas del baño sueltan pelusa

2026-07-05 • via Nuitee
J
José3003 • solo_traveller • es
10
Pros:

Excelente relación calidad-precio, muy buen trato y amabilidad por parte de todo el personal, restaurante, recepción, animadores... las habitaciones muy limpias, cama y almohada muy cómodas y confortables. Se encuentra aparcamiento bien cerca del hotel. El desayuno bufete muy bueno y variado.

Cons:

Por decir algo, queda poco espacio de paso entre los pies de la cama y el escritorio.

2026-07-03 • via Nuitee
R
Raúl • solo_traveller • es
10
2026-07-03 • via Nuitee
N
Nicolò • couple • it
10
Tutto ottimo
Pros:

Camera enorme, Colazione ottima , vicino al mare, tanti intrattenimenti sia per adulti che bambini

2026-06-30 • via Nuitee
A
Aroa • solo_traveller • es
10
Pros:

La piscina y el desayuno muy completo

2026-06-30 • via Nuitee
G
Garcia Aguilar • family_with_children • es
9
2026-06-30 • via Nuitee
B
Beatriz • family_with_children • es
8
2026-06-30 • via Nuitee
J
José Antonio • couple • es
9
Agradable
Pros:

Personal amable, piscina y la habitación en general.

Cons:

Tener que pagar 10 € por noche de parkin

2026-06-29 • via Nuitee