Room Mate Macarena, Madrid Gran Vía

Hotels
•
Room Mate
9.4 (7056 reviews)
43 Calle Gran Vía , Madrid , es

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Great location
Delicious breakfast
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Small rooms
Billing concerns

Categories

Cleanliness
8.69
Several reviews mentioned cleaning issues, affecting the score.
Service
9.66
Service was noted as friendly, with some minor issues regarding billing.
Location
10
Many reviews praised the perfect and convenient location.
Room Quality
8.7
Room quality varied, with some complaints about size and amenities.
Amenities
9.65
Amenities received positive feedback, especially breakfast.
Value for Money
9.18
Mixed sentiments; some found it worth the price while others disagreed.
Food and Beverage
9.64
Breakfast received high praise for variety and quality.
Overall Experience
9.69
Overall, guests were very satisfied with their stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:58

Property Description

Central Location in Madrid
Located in the heart of Madrid's Centro district, Room Mate Macarena – Gran Vía offers easy access to major attractions and metro stations, making it a convenient choice for travelers looking to explore the city.

Comfortable and Modern Rooms
Experience comfort and convenience in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms. Some rooms even offer stunning city views, ensuring a pleasant stay for our guests.

Friendly 24-Hour Service
Our dedicated staff, fluent in both English and Spanish, are available 24/7 at the front desk to assist you during your stay, ensuring a seamless and enjoyable experience at Room Mate Macarena – Gran Vía.

Ready to experience the charm of Madrid? Book your stay at Room Mate Macarena – Gran Vía now!

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply. Once the reservation is made, the hotel will contact the guests to provide more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 15, 2025 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.4
Based on 7056 reviews
Cleanliness: 8.69
Service: 9.66
Location: 10
Room Quality: 8.7
Amenities: 9.65
Value for Money: 9.18
Food and Beverage: 9.64
Overall Experience: 9.69
B
Berta • couple • es
9
2026-04-18 • via Nuitee
M
Mariano Marcelo • couple • ar
10
Muy buena
Pros:

La ubicación excelente, el desayuno excelente, el personal super amable, las instalaciones muy buenas.

Cons:

Esperar mucho el ascensor ya que el el bar de la terraza por la noche va mucha gente. El lavabo debería tener puerta, porque si vas con un compañero que no tienes extraña confianza no es bueno ya que solo tiene una cortina. También el inodoro y la ducha tiene puerta de vidrio que si está abierta la cortina se ve y tiene luz en la bisagras. No es muy privado cuando no es con alguien que tienes mucha confianza.

2026-04-18 • via Nuitee
K
Kan • solo_traveller • ch
9
Cons:

Peu d'intimité dans les toilettes

2026-04-18 • via Nuitee
S
Shadiya • couple • uz
8
Pros:

Уютно и чистенько

2026-04-17 • via Nuitee
P
Pilar • solo_traveller • es
10
ha sido mucho mejor de lo que me esperaba!
Pros:

el staff es maravilloso en el trato! todos en general! siempre atendiendo todas las peticiones y siempre con una sonrisa.
sin duda volveré, porque me sentí super bien durante toda la estancia!

Cons:

no tengo nada que decir

2026-04-17 • via Nuitee
M
Maria Paz • solo_traveller • us
8
Location is ideal, close not only to tourist areas but also to metro stops, many homeless people sleeping on mattresses
Pros:

Excellent location, staff is kind and helpful

Cons:

Housekeeping did a decent job, but very late in the day (3:30 pm or after) and usually forgot something, although never more than one thing at a time (replace coffee, towels, etc)

2026-04-17 • via Nuitee
M
Miriam • extended_group • es
10
2026-04-17 • via Nuitee
S
Silvia • solo_traveller • es
10
2026-04-16 • via Nuitee
A
Agostina • couple • ch
10
Fantástico
Pros:

La ubicación, la propia terraza/rooftop del hotel , la cama era muy cómoda y el chico ( de Barcelona ) que estaba abajo recibiendo o despidiendo a los huéspedes muy amable !

Cons:

Todo nos gustó

2026-04-16 • via Nuitee
M
MEHMET • solo_traveller • tr
8
2026-04-16 • via Nuitee
R
Ricardo • couple • es
8
2026-04-16 • via Nuitee
B
betül • solo_traveller • tr
10
2026-04-16 • via Nuitee
T
Tanya • couple • lb
9
2026-04-15 • via Nuitee
T
Teresa • solo_traveller • es
8
2026-04-15 • via Nuitee
O
Oriana • couple • it
10
2026-04-15 • via Nuitee
V
Véronique • family_with_children • be
9
2026-04-15 • via Nuitee
N
Nicoll • couple • de
10
Pros:

Total aufmerksames Personal, schöne und saubere Zimmer mit tollem Ausblick auf der Dachterasse

2026-04-15 • via Nuitee
C
CORINNA • couple • de
8
Hotel estupendo
Pros:

El personal, el desayuno, el diseño y tamaño habitación

Cons:

No podía regular la temperatura de la habitación y tenía un poco de frío.

2026-04-15 • via Nuitee
K
Kristina • solo_traveller • es
8
2026-04-14 • via Nuitee
A
Andrés • couple • cr
10
2026-04-14 • via Nuitee