Pilgrim Inn

Hotels
•
Independent
5.8 (117 reviews)
165 Housatonic St, Lee, Massachusetts, 01238 , Lee , US
1-413-2431328

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Pets allowed

Facilities

Express check-out
Free WiFi
24-hour front desk
Garden
Express check-in/check-out
Cross-country skiing nearby
Express check-out
Snowboarding nearby
Express check-in
Use of nearby fitness center (discount)
See all facilities

Review Highlights

Pros:
Availability of amenities like microwave and fridge
Helpful caretaker on-site
Cons:
No staff present
Dirty rooms and linens
Poor service and maintenance

Categories

Cleanliness
4.41
Numerous complaints about dirty rooms, unclean towels, and a generally poor state of hygiene.
Service
5.38
Staff was absent or unresponsive; check-in and requests were troublesome.
Location
7.92
Location is acceptable, though the experience is marred by other factors.
Room Quality
4.87
Rooms reported as old, in disrepair with unpleasant odors and issues with amenities.
Amenities
5.4
Limited amenities experienced including no pool and inadequate maintenance.
Value for Money
5.86
Generally perceived as not worth the price paid due to poor conditions.
Food and Beverage
7.21
Not explicitly mentioned, assumed standard quality for this hotel tier.
Overall Experience
5.38
A culmination of the negative aspects, leading to an unsatisfactory stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:13

Property Description

Experience a charming getaway at Pilgrim Inn, where comfort meets convenience in the heart of Lee.

Relaxing Accommodations
Unwind in one of our 24 uniquely decorated guestrooms featuring private balconies or patios. Every room is equipped with modern amenities, including microwaves and flat-screen televisions, ensuring a cozy retreat.

Excellent Connectivity
Stay connected with complimentary wireless internet access throughout the property. Enjoy cable programming for your entertainment and take full advantage of express check-in and express check-out services for hassle-free arrivals and departures.

Prime Location
Nestled near the scenic Housatonic River and just minutes from cultural hotspots like Tanglewood Music Center and Animagic Museum of Animation, our hotel is the perfect base for exploring the stunning Berkshires.

Don't miss out on the perfect escape. Book your stay at Pilgrim Inn today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 14

  • Accessibility

    No elevators

  • Pets

    Pet max weight (per pet) in kg is 6

See all policies

Location

Guest Reviews

5.8
Based on 117 reviews
Cleanliness: 4.41
Service: 5.38
Location: 7.92
Room Quality: 4.87
Amenities: 5.4
Value for Money: 5.86
Food and Beverage: 7.21
Overall Experience: 5.38
M
Marek • couple • us
1
Teryble
Pros:

Very Bad

Cons:

Did not return my calls. Stay in a cold outside

2026-04-13 • via Nuitee
W
William • solo_traveller • us
1
Crap noone showed up to check me in
Pros:

Nothing i showed up already paid no-one was there wait long time had to get another motel

Cons:

Everything the worst hotel would not even give it to my worst enemy

2026-04-12 • via Nuitee
K
Kathryn • couple • us
8
Pros:

Good location, clean room, comfortable bed, reasonable price.

Cons:

Interesting that there isn't someone there for check in/ check out. You go into the office and call, and program the key card yourself. Can be a little off putting if you don't expect it but works fine.

2026-01-19 • via Nuitee
N
Norman • solo_traveller • us
3
Will not go back
Pros:

There was no breakfast, office was locked most of the time I was there! Customer service was non existing! Had to sign ourselves in, no one at front desk. Trash was never picked up, I made my own bed every morning. On the phone, was told motel was full, but three of us were there and stated we had paid for rooms. Finally, we were told how to sign in and receive a key card, and got rooms. Rooms were clean and fine, although decor was probably 20 years old. Don't bother to represent this place.

Cons:

See above!

2026-01-19 • via Nuitee
C
Caro • extended_group • us
5
Even though the price was lower than other nearby motels, I would not stay there again.
Pros:

The room was very clean.

Cons:

There was no one at the office, either in the evening or morning and the instructions for getting into the room were not clear. A sign says to call a number. There’s a phone on the counter so I used that, naturally. It did nothing. Finally realized I had to use my cell phone. Then I reached someone.
There is no chair in the room nor luggage racks for suitcases. Plenty of room for both.

2026-01-19 • via Nuitee
S
Stephen • couple • us
1
Very disappointed with service for the amount of money for the 2 nights!!
Pros:

It was close to the venue we were going to an event we attended.

Cons:

The room was clean but worn the hair dryer that was wall mounted did not work the bed linens were worn, no on- site staffing very little communication between staff members. We requested towels and supplies for the room ( towels wash clothes hand towels facial tissues and coffee for morning Friday A.M. never arrived until I requested again on Saturday A.M. leaving us no clean towels or wash cloths when we returned Friday night at 11;30 P.M.

2026-01-19 • via Nuitee
M
Mario • couple • us
1
Awful experience, just awful
Cons:

Had no room for us upon arrival. Booked well and paid in advance and still no room. No one on site to assist. Everything done via telephone with the so called reservation mgr. I've never experienced such a
Mickey Mouse" operation. Cancelled my reservation and requested a full refund. Never, never again!!

2026-01-19 • via Nuitee
K
Karen • family_with_children • gb
3
Would not stay again
Pros:

Location good, parking outside the room.

Cons:

Check in a nightmare, no one on the desk just gave two phone numbers to ring which both went to voicemail. After 10 minutes we started shouting if anyone was there as could hear someone upstairs but no success. Just kept ringing the numbers and eventually someone answered and told us the rooms we had booked 10 months ago only one was available so could we accept a different room! What choice did we have?! Anyway we had to book ourselves in over the phone and get swipe cards for room entry, that was not straight forward but got there in the end. Both rooms had an unpleasant smell , mattresses needed replacing and one looked in need of renovation but for one night it had to do but would not stay there again . On a positive note rooms were clean and nice towels. Office locked when we went to check out so left cards in the room

2026-01-19 • via Nuitee
E
Ellen • solo_traveller • us
6
Good value and perfectly pleasant.
Pros:

Room seemed very clean. Small refrig was helpful. One of two mattresses was too soft - caused back problems. The other mattress (used on second night) was good. Shower water pressure and temperature were good. Condition of the linens was very good. Room was quiet.

Cons:

Written clarification that WiFi password is not required would have been helpful. Checkout time may have been noted somewhere but I couldn't locate it to confirm. Minor thing - TV remote needed new batteries. There wasn't a bedside outlet for charging phone, but that's understandable in an older building.

2026-01-19 • via Nuitee
J
John • couple • us
6
Pilgrim Inn is clean and connivant to the Mass Pike making a decant night stop
Pros:

no breakfast service. Ate across the street at the Rose Diner.

Cons:

Check in was by cell phone, not in person.

2026-01-19 • via Nuitee
G
Gail • couple • us
2
Very disappointing!!
Pros:

Location

Cons:

Bedding uncomfortable, only two small pillows for a king bed, mattress awful. AC either too high or no cooling, TV wasn’t working, off the wall. Light switch for bathroom outside of bathroom around a wall. Extremely disappointing.

2026-01-19 • via Nuitee
N
Nicole J • couple • us
8
Lovely and cozy
Pros:

Very clean, loved the room, very spacious

Cons:

Wifi signal was terrible
Door lining was ripped

2026-01-19 • via Nuitee
R
Robert • couple • us
3
Quite good location but furniture and beds were 20 years old.
Pros:

Location and price

Cons:

Ancient. Mattresses had to be 20 years old. All around kinda yucky.

2026-01-19 • via Nuitee
K
Kevin • family_with_children • us
1
The worst I have ever experienced in my 84 years. Discussing!!
Pros:

1Nothing!!

Cons:

Being clean, having staff,and also an ice machine

2026-01-19 • via Nuitee
B
Beth • couple • us
1
We couldn’t check in. There were notes on the door. Staffing shortage. They cancelled us the day of
Pros:

We were literally in route to the Berkshires when I got a call from The Pilgrim Inn canceling our reservations for that night and the same day. Everything else was booked as it was a holiday weekend and they left us stranded!

2025-12-02 • via Nuitee
T
Travis • family_with_children • us
10
Very nice view of the mountains with a train at night around 630 pm
2025-11-28 • via Nuitee
G
Glenn and Lois • couple • us
3
Don't ask!
Pros:

Nothing on the website compares with reality.

Cons:

Don't ask!

2025-11-14 • via Nuitee
S
Sherri • solo_traveller • gb
2
Could be great!
Pros:

I have stayed at this Inn several times over the years with the last time being about 6 years ago. I am saddened on how much the property has declined. It is in a great location (just off the highway) With some investment it could be a really nice American place to stay.

Cons:

Virtual Check in as it took a while to get a hold of someone. I also did not like the idea of not knowing how to get a hold of someone if i needed someone or there was a problem
Shower backed up
Overall room very very run down

2025-10-23 • via Nuitee
R
Roberta
4
Pros:

We did not wind up staying. Required multiple calls to get someone to check us in. Required re-key because the door would not open and almost had to have it done a third time. The TV only got the Smithsonian channel and could not be changed. We could not get any hot water after running the water for 10 minutes. Finished our trip rather than waiting for the next day.

2025-10-11 • via Nuitee
R
Russell
6
Pros:

There was not anyone in the office when we checked in. We had to call a number to get instructions on how to program our key cards for our room.

2025-10-10 • via Nuitee