Best Western Hotel Centre Reims

Hotels
•
Best Western
7.5 (2454 reviews)
75 Place Drouet d'Erlon , Reims , fr

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Parking convenience
Cons:
Cleanliness issues
Noisy rooms
Small breakfast area

Categories

Cleanliness
6.14
Some reviews indicate issues with cleanliness, particularly regarding bed sheets.
Service
7.61
Mixed feelings about service; some guests found staff pleasant while others noted dissatisfaction.
Location
9.15
Multiple reviews praise the hotel's excellent location for markets and attractions.
Room Quality
7.1
Rooms generally comfortable but with consistent complaints about noise and outdated decor.
Amenities
8.13
Amenities like parking and breakfast received positive mentions, but there is room for improvement.
Value for Money
7.59
General sentiment is that the hotel offers reasonable value, though some expect more based on room quality.
Food and Beverage
6.64
Breakfasts were criticized for being understocked and dining area being cramped.
Overall Experience
7.61
Despite some complaints, many guests had a satisfactory experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 02:16

Property Description

Convenient Location
Hotel Centre Reims, situated on Place Drouet d’Erlon in the heart of Reims, directly across from the train station, offers easy access for travelers.

Comfortable Accommodations
The hotel features rooms equipped with modern amenities including a flat-screen TV, telephone, and a private bathroom with complimentary toiletries.

Dining Options
Guests can enjoy a delicious buffet breakfast served daily and savor traditional cuisine at the partner restaurant, Les 3 Brasseurs, conveniently located on the ground floor.

Experience the charm of Reims and the Champagne region with Hotel Centre Reims as your welcoming abode. Book now for a delightful stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.5
Based on 2454 reviews
Cleanliness: 6.14
Service: 7.61
Location: 9.15
Room Quality: 7.1
Amenities: 8.13
Value for Money: 7.59
Food and Beverage: 6.64
Overall Experience: 7.61
B
Brigitta • couple • ch
5
2026-06-27 • via Nuitee
C
Charlotte • solo_traveller • gb
6
Average- would stay here again but only based on location
Pros:

The location was very good

Cons:

The air conditioning was basically none existent on the 4th floor and it was extremely uncomfortable. We were not made aware that the hotel was being renovated and so we were woken up most days by the noise from the work being done

2026-06-27 • via Nuitee
D
Dorothée • couple • be
7
hotel moyen , amélioration à faire côté déco et tentures
Pros:

la situation au centre ville

Cons:

les tentures ne fermaient r pas correctement, à 5h30 il faisait clair dans la chambre, c'est très désagréable pour quelqu'un qui est sensible à la lumière

2026-06-26 • via Nuitee
P
Peter • couple • de
6
Zweckmäßig
Pros:

Zentral gelegen, Innenstadtbereich problemlos fußläufig zu bewältigen.

Cons:

Wegen Renovierungsarbeiten im Hotel läuft man durch mehrere Baustellenbereiche.

2026-06-26 • via Nuitee
A
Ann • solo_traveller • be
5
Pros:

De airco en het bad, mooie kamer
Perfecte ligging om alles te voet te doen

Cons:

Verbouwingswerken bezig in de gang waar wij lagen
De Tv die niet werkte
Ontbijt was chaotisch, men moest naar alles vragen, borden, bestek, glazen, tassen.
Het eten was niet aangevuld, geen fruitsap, vleeswaren,.....
Na de vraag om bij te vullen stond er warm fruitsap en 4 plakken ham.....

2026-06-25 • via Nuitee
D
Dale • family_with_children • us
9
Nice accommodations in the center of Reims; great staff.
Pros:

This was a nice hotel right in the center of Reims. There's a underground parking lot just 50 yards from its front door. There was a problem with one of the rooms -- the AC wasn't working -- but the staff worked hard with us to find a work around. There was no hestitation about refunding our money for the room. The staff was also very helpful as we made our plans to visit Reims.

2026-06-25 • via Nuitee
T
TATSUO • extended_group • jp
6
2026-06-24 • via Nuitee
C
chenin • couple • fr
10
2026-06-23 • via Nuitee
C
Catherine • couple • fr
7
Pros:

Suite à la chaleur , le climatisation ne fonctionnait plus et nous avons été relogés au Bristol hôtel, donc je ne peux pas évaluer le Best Western.

2026-06-22 • via Nuitee
R
Robert • couple • gb
6
Convenient, comfortable and friendly reception. Overpriced
Pros:

Excellent location, but navigating to the hotel was challenging due to one way system and traffic bollards

Cons:

Under renovation during visit.
Very overpriced for room quality/facilities

2026-06-22 • via Nuitee
L
LUDOVIC • couple • fr
5
Ne reviendrons plus dans cet établissement
Pros:

Emplacement

Cons:

Baignoire très glissante , pas de savon à la douche , Clim qui fonctionne pas ou très mal , travaux dans les escaliers occasionnant une chute de mon épouse ouf sans gravité (plastique posé sur marches )

2026-06-21 • via Nuitee
A
Antoinette • couple • nl
7
Prima hotel op een perfecte locatie. Zeker voor een tussenstop vanuit Zuid Frankrijk.
Pros:

Het hotel wordt momenteel vernieuwd. Toevallig hadden wij net een kamer die net klaar was en die er spik en span uitzag. Nette badkamer met fijne douche. Plus de
locatie is fantastisch middenin de stad

Cons:

Het entree en de ontbijtruimte zijn wel een beetje gedateerd. Daarnaast zit het personeel achter de receptie er verveeld bij.

2026-06-21 • via Nuitee
T
Trek19936591388 • Friends getaway
2
Don’t boos
Pros:

When we made our reservation, we were not informed that the hotel was undergoing renovation works. The disruption caused by these works negatively affected our stay and did not meet the standard we reasonably expected from a three-star hotel.

In addition, the air conditioning in our room was not working during an ongoing heatwave with extremely high temperatures. This made the room extremely uncomfortable and significantly affected our ability to rest and sleep. We reported the issue to the reception desk, but no alternative room was offered.

Furthermore, there was no refrigerator in the room, which was particularly inconvenient during such hot weather. The hotel was also very noisy, because of the general level of noise, making it difficult to relax or get a good night’s sleep.

We were also disappointed by the quality of the breakfast, which was rather limited and below the standard we would expect from a three-star hotel.

Even in our own home we have functioning air conditioning, and we certainly expected a three-star hotel to provide at least the same level of basic comfort, especially during a heatwave.

The combination of undisclosed renovation works, a non-functioning air conditioning system, the absence of a refrigerator, excessive noise, and a disappointing breakfast had a significant negative impact on our stay and greatly reduced the value of the services we paid for.

2026-06-20 • via Tripadvisor
C
Chris • couple • gb
4
Cramped and basic Facilities in great location
Pros:

Location was excellent and right in the middle of the city

Cons:

The hotel is very cramped and the room (twin) was very small .

2026-06-19 • via Nuitee
J
Jacobus • couple • nl
6
Prima plek, maar gedateerd.
Pros:

Locatie is top!

Cons:

Kamer was gedateerd en enorm klein.

2026-06-18 • via Nuitee
C
Chantal • solo_traveller • ch
8
2026-06-18 • via Nuitee
G
Gillian • couple • gb
9
Great location,comfortable rooms, good value
Pros:

Fantastic location

Cons:

Surprised they didn’t provide hairdryer in room or have one available at reception

2026-06-16 • via Nuitee
P
Peter • couple • nl
8
Centrale ligging dus alles op loopafstand te doen
Pros:

Centrale ligging en vriendelijk personeel

Cons:

Het was prima en een goede prijs-kwaliteit verhouding

2026-06-16 • via Nuitee
P
Peter • couple • at
7
2026-06-15 • via Nuitee
Émilie • solo_traveller • fr
10
2026-06-15 • via Nuitee